Mohammad Rokanuzzaman

rokon@hotmail.ca 27 Centennial Street Regina, SK, S4S6P8, Canada Home Phone # 1 306 586 8453 Cell Phone # 1 306 501 6675

Customer Service Representative with an impressive track record of success (complain resolution, building trust & wining loyalty) Demonstrate sense of urgency in busy retail and service industries Can build productive relationship, resolve complex issues and win customer loyalty Proven problem solving and listening skill; able to tackle difficulties with ease & tact Acknowledged for unwavering commitment to providing exceptional customer service Proficient in day to day computing Employments History Impark
1800 11th Ave, Regina, SK 1075 West Georgia St, Vancouver, BC February, 2010 to Present September, 2008 to August, 2009

Customer Service Representative

Providing exceptional customer service by being pleasant, courteous and helpful. Performing cash transaction. maintaining a safe and secure work environment keeping work environment neat and organized at all times

H & R Block (940 Albert St, Regina, SK) Tax Associate Interview clients for tax preparation purposes Prepare tax return Perform transactions Educate clients on their tax situations

February-May, 2011

Seven Eleven, Broadway & Oak, Vancouver September 08 to Feb 09 Sales Associate Provide prompt, efficient and courteous customer service Maintain a clean, customer friendly environment in the store Ring customer sales on an electronic cash register Receive cash from customers and give correct change Perform all regular cleaning activities and other tasks Forecast, order and stock merchandise Education Student, Process System Engineering, University of Regina Reference: Available if required