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    Sumit Srivastava
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    TTSL set itself the goal of 'Delighting every customer in every customer experience'. What were identified as the key points of customer experience. What provisions did the company make to handle each one of them?

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    TTSL set itself the goal of 'Delighting every customer in every customer experience'. What were identified as the key points of customer experience. What provisions did the company make to handle each one of them?

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    12 views1 page

    Questions

    Uploaded by

    Sumit Srivastava
    TTSL set itself the goal of 'Delighting every customer in every customer experience'. What were identified as the key points of customer experience. What provisions did the company make to handle each one of them?

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 1

    QUESTIONS 1. What were the challenges faced by the company in the beginning? 2. What caused customer dissatisfaction? 3.

    Slow growth markets require maximizing revenues of high usage customers.Analyze the statement In light of CRM Benefits 4. Why did TTSL set itself the goal of Delighting every customer in every customer experience. 5. What were identified as the key points of customer experience. What provisions did the company make to handle each one of them 6. Outline the implementation of the CRM System in the company.

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