APPENDIX

Questionnaire for the study of Impact of employee perception about the changes in the Federal bank and its effect on their motivation. Dear Respondent, I am an MBA student of Sree Narayana Guru Institute Of Science & Technology, North Paravoor. The form is intended to study the human resource plans and policies followed in the Federal Bank. Please complete all sides of this questionnaire and give your honest opinion about each point. This information collected will be used only for the academic purpose and will be kept confidential. General Information

1. Name 2. Sex 3. Designation 4. Department 5. Work Experience

: : : : :

(Please put a tick mark in the appropriate box) 1. Recent changes on the organization structure has made me happy Strongly agree Agree Neutral Disagree Strongly Disagree

2. Recent changes on the organization structure had given more clarity on the function Strongly agree Agree Neutral Disagree Strongly Disagree

3. Renaming of the departments has given novelty altogether Strongly agree Agree Neutral Disagree Strongly Disagree

4. My reporting relationship are clear after the changes on the organization structure Strongly agree Agree Neutral Disagree Strongly Disagree

5. Recent changes in the organization structure influence my attitude towards work positively. Strongly agree Agree Neutral Disagree Strongly Disagree

6. The changes in organization structure resulted in effective communication Strongly agree Agree Neutral Disagree Strongly Disagree

7. After changes in organizational structure I think working atmosphere has been improved Strongly agree Agree Neutral Disagree Strongly Disagree

8. As a whole changes in the organization structure enhance my motivation Strongly agree Agree Neutral Disagree Strongly Disagree

9. I think recently introduced NRESB schemes are of high business potential Strongly agree Agree Neutral Disagree Strongly Disagree

10. Segmentation in SB accounts are favoring towards the growth of the organization Strongly agree Agree Neutral Disagree Strongly Disagree

11. I am proud that my organization updated with diverse products and services Strongly agree Agree Neutral Disagree Strongly Disagree

12. How often do you have advance information of any changes in the products & services. Almost always Usually Sometimes Rarely Almost never

13. The introduction of new products motivates me to wok more Strongly agree Agree Neutral Disagree Strongly Disagree

14. The introduction product Strongly agree

of new product

Fed Trade 50 in current account is a relevant

Agree

Neutral

Disagree

Strongly Disagree

15. I think customers will welcome the new products and services Strongly agree Agree Neutral Disagree Strongly Disagree

16. After the training about the new products I feel confident of promoting the products to the customers Strongly agree Agree Neutral Disagree Strongly Disagree

17. Training in the area of CBS make me comfortable to work with system Strongly agree Agree Neutral Disagree Strongly Disagree

18. Training provided by the bank helps me to cope up with the changes in the organization Strongly agree Agree Neutral Disagree Strongly Disagree

19. Present training programme is adequate to enhance the job performance Strongly agree Agree Neutral Disagree Strongly Disagree

20. Training department gives high priority for providing appropriate training Strongly agree Agree Neutral Disagree Strongly Disagree

21. Employees receive training necessary to do their jobs Strongly agree Agree Neutral Disagree Strongly Disagree

22. How frequently do you receive training on changes in the way you perform your tasks Almost always Usually Sometimes Rarely Almost never

23. Rate the effectiveness of training programme that you had in your organization Very Good Good Average Poor Very Poor

24. The present training system provides opportunity to constantly improve attending various training programme related to my area of interest Strongly agree Agree Neutral Disagree Strongly Disagree

myself by

25. There are training programmes which will support your personal development Strongly agree Agree Neutral Disagree Strongly Disagree

26. Introduction of core banking system has decreased the relationship between employee and customer Strongly agree Agree Neutral Disagree Strongly Disagree

27. Core banking system had increase efficiency of banking operations Strongly agree Agree Neutral Disagree Strongly Disagree

28. Core banking system assist in speedy decision making Strongly agree Agree Neutral Disagree Strongly Disagree

29. Core banking has significantly affected the policy formulation in bank Strongly agree Agree Neutral Disagree Strongly Disagree

30. The ease to work with core banking is Very Good Good Average Poor Very Poor

31. After introduction of CBS the delay to deliver a service to customer has decreased considerably Strongly agree Agree Neutral Disagree Strongly Disagree

32. By the core banking, system Integration of all products and services take place and leading to improved risk management Strongly agree Agree Neutral Disagree Strongly Disagree

33. Core banking system has reduced the operation cost in the organization Strongly agree Agree Neutral Disagree Strongly Disagree

34. I think that CBS improved quality of the services Strongly agree Agree Neutral Disagree Strongly Disagree

35. I fully utilize my skills and abilities in the bank Strongly agree Agree Neutral Disagree Strongly Disagree

36. I am treated with dignity and respect by management Strongly agree Agree Neutral Disagree Strongly Disagree

37. Work assigned to me is interesting , rewarding and challenging and give me a feeling of personal accomplishment Strongly agree Agree Neutral Disagree Strongly Disagree

38. I am highly motivated with current working environment of my bank Strongly agree Agree Neutral Disagree Strongly Disagree

39. Employees have support and authority to make the decision necessary for accomplishing their assigned tasks Strongly agree Agree Neutral Disagree Strongly Disagree

40. Bank is responsive to change and encourages change within the organization in order to stay effective in changing environment Strongly agree Agree Neutral Disagree Strongly Disagree

41. I am satisfied with support from the HR department Strongly agree Agree Neutral Disagree Strongly Disagree

42. I think that I get a proper reward for the effort I make Strongly agree Agree Neutral Disagree Strongly Disagree

43. Recently introduced performance management (fed PMS) system motivate the employee to perform better in their job Strongly agree Agree Neutral Disagree Strongly Disagree

44. Performance management system help in aligning my goals with those of the organization Strongly agree Agree Neutral Disagree Strongly Disagree

45. Bank provides an environment where diverse individuals can work together Strongly agree Agree Neutral Disagree Strongly Disagree

46. Overall , the employees benefits I receive meet my expectation Strongly agree Agree Neutral Disagree Strongly Disagree

47. In the industry my bank has an excellent reputation Strongly agree Agree Neutral Disagree Strongly Disagree

48. Bank place a great emphasis on honestly ,integrity and ethical behavior Strongly agree Agree Neutral Disagree Strongly Disagree

49. Bank is providing opportunities for career development Strongly agree Agree Neutral Disagree Strongly Disagree

Thank you for spending you r valuable time.!