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  • MOKOS

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    dev75
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    A 3-step process for hotel reservations is outlined: 1) A customer provides initial information which is used to fill out a reservation form. 2) Payment is made for the reservation, either via cash, debit, or credit. 3) The reservation is issued, with a room number allotted and the customer's information documented for future use.

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    A 3-step process for hotel reservations is outlined: 1) A customer provides initial information which is used to fill out a reservation form. 2) Payment is made for the reservation, either via cash, debit, or credit. 3) The reservation is issued, with a room number allotted and the customer's information documented for future use.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    7 views1 page

    MOKOS

    Uploaded by

    dev75
    A 3-step process for hotel reservations is outlined: 1) A customer provides initial information which is used to fill out a reservation form. 2) Payment is made for the reservation, either via cash, debit, or credit. 3) The reservation is issued, with a room number allotted and the customer's information documented for future use.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 1

    Customer Calls for Reservation

    Line of Customer Interaction

    Customer presents the initial information

    Payment for Reservation

    Reservation Issued Customer Calls again

    Asking for Initial Information

    Filling in the Reservation form


    Line of Visibility

    Yes
    Line of Visibility Does the customer pay?

    Estimating the amount for Deposit

    No

    Documenting the Information for further Use

    Payment via Cash or Debit/Credit Card

    Support Process

    Verify the Name and Other Particulars

    Room No. Allotment

    Service Blue print for the reservation process in a Hotel or Guest House

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