Virtual University English 201: Business & Technical Communication

Assignment 4

Due Date: November 12, 2003. Total Marks: 40

• Attempt all Questions.

• Copied and identically same assignments will be awarded
zero marks.
• All letters should be properly formatted.
• Please use imaginary details while solving this
assignment.

Complete the following letters by adding the essential elements of

Business letter e.g.
o Heading
o Date
o Recipient's address
o Salutation
o Body ( body of different letters has been given)
o Closing
o End notations

1
Your purchase order dated April 20, 2002 has been received by our firm,
but cannot be filled without the inclusion of a purchase order number.

We are requesting that you either provide us with a number for your
order or issue a new purchase order for the items you have requested.

To insure our quick delivery, please comply with this request as soon
as possible.

2
Thank you for your letter of October 10, 2003, informing us that the
‘leather Bags’ you ordered had not arrived.

We are sorry for the inconvenience this has caused and have arranged to
have another one sent to you today.
In the event that the original order is delivered to you, please call
the toll-free number listed on our letterhead.

We have notified our shipping agent in an attempt to discover why this

problem occurred. Please accept our apology and thanks for placing
your order with us.

3
Your letter inquiring about [subject of inquiry] was brought to my
attention.

While we manufacture a vast assortment of [products], none of our

models fit the description which you provided.
We have never manufactured [subject of inquiry].

You may wish to direct an inquiry to the following distributor; whose

firm has been in existence for many years and who may have the answer
you are seeking:

____[name of firm]____
____[address]_________
____[city,state,zip]__

I am sorry that I am unable to be of more assistance to you. Best of

luck!

Please send me the following items from your Springtime catalog:

1 Freedom 5" Color TV #ACI645 $299 (7.50) $306.50

1 Dog Race Analyzer #WNW209 $ 50 (3.50) 53.50

_______
Total $360.00
I am enclosing my check made payable to you in the amount of $372.25,
which includes the cost of handling and shipping.

Thank you.

It was distressing to learn that the chocolate we shipped to your firm

last week arrived in bits and pieces. Per your request, a new shipment
for 30 lbs. left our dock this morning and is scheduled for afternoon
delivery to you on May 26th. Please turn over the damaged goods to the
driver at the time of deliver.

I am sorry that this unfortunate incident occurred and sincerely

appreciates your continued patronage.