SUMMER INTERNSHIP PROJECT REPORT ON

PERFORMANCE OF ICICI & HDFC BANKS -- COMPARATIVE STUDY

UNDER THE GUIDANCE OF

PROF. DIPTI PERIWAL

SUBMITTED BY RACHANA NAIR ROLL NO : 27 (PGDM) (2010-2012)

TO THE UNIVERSITY OF MUMBAI

IN PARTIAL FULFILMENT OF TWO YEAR FULL TIME DEGREE / DIPLOMA

OF

POST GRADUATE DIPLOMA IN MANAGEMENT

GURU NANAK INSTITUTE OF MANAGEMENT STUDIES MATUNGA, MUMBAI 400 019.

CERTIFICATE

This is to certify that the study presented by Rachana Nair to the University of Mumbai in part completion of the two year full time degree/diploma of PGDM under the title of Performance of ICICI & HDFC Banks Comparative Study has been done under my guidance.

To the best of my knowledge this project is in the nature of original work that has not been submitted for any degree of this University or any other University.

Signature of the Candidate

________________________ (Rachana Nair)

Forwarded through the Research Guide

Signature of the Guide

( Prof. Dipti Periwal)

ACKNOWLEDGEMENT

Except a brief exposure on the subject of General Performance Banking Sector In India through various news items appeared in the financial column of leading newspapers; I knew nothing in detail about the nuance of Performance of ICICI & HDFC Banks Comparative Study before venturing into this project. I am very much grateful to my mentor Prof. Dipti Periwal for her valuable guidance and unstinted support. I am also thankful to my Parents, my PGDM colleagues for helping me in successfully completing this project I am also thankful to Mr. Sanjay Thanawala of M/s. Sanjay .K.Thanawala & Co., Thane for his valuable guidance and immense support.

TABLE OF CONTENTS S.No. 1. 1.1 1.2 2. 2.1 2.2 2.3 3. 4. Chapters Introduction: Backdrop of the Study Introduction Of Banks Features Of Banks Types Of Banks Standard Activities Of Banks Channels Of Banks Products Of Banks Banking Sector Of Banks Literature Review Research Methodology: Top Five Banks In India Data collection tools used in ICICI Data collection tools used in HDFC Findings, Recommendations and Conclusion Bibliography & webliography 1 2 4 9 10 11 12 13 14-24 14 18 21 24-32 33 Page No. 1-18