CTP Program Guide

Convergence Technologies Professional (CTP) Training Partner Program Guide
Table of Contents
Introduction................................................................................................................................... 2 ProsoftTraining..................................................................................................................................... 2 Telecommunications Industry Association (TIA) ................................................................................. 3 CTP Certification Advisory Council ....................................................................................................... 3 CTP Training Partners .................................................................................................................... 4 CTP Authorized Training Provider (CTP ATP)......................................................................................... 4 CTP Authorized Academic Partner (CTP AAP) ........................................................................................ 4 CTP Training Partner benefits............................................................................................................... 5 Parties Responsibilities .................................................................................................................. 6 ProsoftTraining responsibilities............................................................................................................. 6 CTP Training Partner responsibilities.................................................................................................... 6 Trademarks, copyrights and logo usage ................................................................................................ 7 The Need for Convergence Certification ....................................................................................... 10 CTP Audience............................................................................................................................... 11 Value of CTP certification ................................................................................................................... 11 CTP Program Competencies ......................................................................................................... 11 CTP Certification Exam................................................................................................................ 11 CTP Certification Agreement form....................................................................................................... 11 Exam information .............................................................................................................................. 12 Exam registration............................................................................................................................... 12 Certification testing at CTP Training Partner site ................................................................................ 13 CTP certificates .................................................................................................................................. 13 CTP business card logos..................................................................................................................... 13 Exam Retake Policy ............................................................................................................................ 13 Official CTP Classroom Courseware .............................................................................................. 14 Data Networking course outline.......................................................................................................... 14 Telephony Networking course outline ................................................................................................. 18 Convergence Technology course outline.............................................................................................. 20 Official CTP E-Learning ................................................................................................................ 21 Official CTP AssessPREP .............................................................................................................. 21 Revisions and Updates ................................................................................................................. 22 CTP Training Partner Sites ........................................................................................................... 23 Classroom Guidelines ................................................................................................................... 23 Classroom setup checklist.................................................................................................................. 23 Hardware kits .................................................................................................................................... 24 Computer hardware and software requirements ................................................................................. 25 CTP Instructor Qualifications ....................................................................................................... 27 Instructor Locator........................................................................................................................ 27 Instructor Forum ......................................................................................................................... 27 Study Materials and Hardware Kits............................................................................................... 28 Exchange and Return Policy......................................................................................................... 28 Exchange policy for new version release ............................................................................................. 28 Exchange policy ................................................................................................................................. 28 Return policy...................................................................................................................................... 29 Return Merchandise Authorization ..................................................................................................... 29
2002 ProsoftTraining All Rights Reserved.
Version 1.0
1CTP Training Partner Program

Introduction
Note: This program guide is referenced in the CTP Schedule(s) to Authorized Partner Contract. The Terms and Conditions contained in this document are part of these agreements. Welcome to the Convergence Technologies Professional (CTP) Training Partner Program Guide (CTP Program Guide). This guide includes an overview of the CTP Training Partner Program. If you have any questions after reviewing this guide, contact the CTP Program team at CTPpartner@CTPcertified.com. ProsoftTraining is the CTP Training Partner Program manager and the developer of the Official CTP Curriculum. The Telecommunications Industry Association (TIA) owns the CTP Certification Exam. TIA convened the CTP Certification Advisory Council (CTP CAC), consisting of industry leaders, to define the CTP exam objectives. ProsoftTraining was selected by TIA to be its partner in developing the CTP exam. As a CTP Training Partner, your organization will have a competitive edge in offering this industry-common, vendor-neutral training program to your students and CTP certification candidates.
ProsoftTraining
ProsoftTraining's experience in creating and managing vendorneutral industry-based certification programs led the Telecommunications Industry Association (TIA) to commission Prosoft to create TIA's CTP certification program. After TIA's market analysis and member polling, TIA convened the CTP Certification Advisory Council (CTP CAC). On behalf of the CTP CAC, Prosoft conducted the job task analysis (JTA) to identify objectives and created test items. Prosoft has also been selected by TIA to develop the official curriculum for CTP. Prosoft created the CIW information technologies (IT) certification program, which is the first successful professional-level vendor-neutral certification. CIW has grown to become the seventh largest IT certification program in a crowded field of more than 400 other IT certifications. Prosoft also owns the TIA-sponsored Certified in Convergent Network Technologies (CCNT) certificate program. It is Prosoft's experience-founded belief that effective market positioning and broad distribution are the hallmarks of certification program success. Prosoft has built a 1,000-site academic and commercial learning center channel with presence in most principal cities of the world to support certification education. Prosoft's proprietary courseware architecture blends 21st century technology with proven best practices for instruction. Prosoft provides Integrated Education Solutions (IES): comprehensive classroom
Version 1.0
packages that include state-of-the-art e-learning, instructor-led curriculum, Web-enhanced content, and computer-based interactive assessments. Prosoft (Nasdaq: POSO) offers content and certifications to help individuals develop and validate critical IT workforce skills. Prosoft creates and distributes a complete library of classroom, e-learning and self-study courseware. Prosoft distributes its content through its ComputerPREP division to individuals, schools, colleges, commercial training centers and corporations around the world. For more information, visit www.ProsoftTraining.com, www.ComputerPREP.com, www.CIWcertified.com, www.CTPcertified.com and www.TelecomPREP.com.
Telecommunications Industry Association (TIA)

The Telecommunications Industry Association (TIA) is the leading trade association serving the communications and information technology industry, with proven strengths in market development, trade shows, domestic and international advocacy, standards development and e-business enabling. Through its market development activities, TIA is continuing efforts to meet the industry needs for skilled professionals and industry standards. TIA has created an international standard for vendor-neutral convergence technologies training by offering exams such as the Convergence Technologies Professional (CTP) certification program. With so many vendor certifications for convergence products, the market needed a single point-of-entry skills prerequisite for each of them. TIA helps manufacturers and channel partners save time and resources by providing an established training and certification program. By providing an established training and certification program, TIA helps: To chart a career path for convergence technologies professionals. To build customer confidence that their suppliers have requisite skill sets. To enable manufacturers and network service providers (NSPs) to identify channel partners with the skills to sell and support solutions. To enable manufacturers and NSPs to conserve training dollars for use in product -specific training rather than training to achieve basic competencies. To provide participating companies with a means of differentiating themselves in the market.
Through its worldwide activities, TIA facilitates business development opportunities and a competitive market environment. TIA provides a market-focused forum for its more than 1,100 member companies that manufacture or supply the products and services used in global communications. TIA represents the communications sector of the Electronic Industries Alliance (EIA). Visit TIA at www.tiaonline.org.
CTP Certification Advisory Council

The CTP Certification Advisory Council (CTP CAC) was convened to define and drive CTP objectives. TIA assembled the CTP CAC with major telecom and IT companies including Avaya, Cisco, First Telecommunications, IBM, Inter-Tel, Mitel and Siemens. The mission of CTP CAC was to determine objectives and general overview of CTP certification, define the target CTP candidates, define the CTP exam competencies and questions, promote CTP exams within their organizations as well as to the industry at large, and serve as an ongoing resource for TIA Education/Credentialing Committee activities.
Version 1.0
CTP Training Partners

The CTP Training Partner Program gives qualified training organizations an opportunity to offer authorized CTP training for students and certification candidates worldwide. By participating in the CTP Training Partner Program, you can expand your business and gain a competitive edge. CTP Training Partners include CTP Authorized Training Providers (CTP ATPs) and CTP Authorized Academic Partners (CTP AAPs). CTP Training Partners are select commercial learning centers, training organizations, and academic institutions that have agreed to use only Official CTP Curriculum taught by qualified CTP Instructors in a quality-training environment.
CTP Authorized Training Provider (CTP ATP)

Authorized Training Providers (ATPs) are commercial learning centers and training organizations that provide training solutions such as instructor-led training and e-learning. A CTP ATP may have more than one education site that would be covered under its Authorized Partner Contract.
CTP Authorized Academic Partner (CTP AAP)

Authorized Academic Partners (AAPs) are qualified academic institutions.
Qualified United States academic institutions

In order for an institution to become a CTP AAP in the United States, a national or regional accrediting body must accredit higher-education institutions, whereas secondary institutions must be state accredited. United States regional accrediting bodies include the following: Middle States Association of Colleges and Schools New England Association of Schools and Colleges North Central Association of Colleges and Schools Northwest Association of Colleges and Schools Southern Association of Colleges and Schools Western Association of Schools and Colleges
United States National Accrediting Bodies include the following: Accrediting Commission of Career Schools and Colleges of Technology Accrediting Council for Independent Colleges and Schools Commission of the Council on Occupational Education
Qualified international academic institutions

In Canada, institutions must supply the appropriate provincial/territory registrations. International institutions will be qualified with appropriate government registrations on a case-by-case basis.
Version 1.0
CTP Training Partner benefits

CTP Training Partners can increase revenue by differentiating their training from that of other competitors when adding the CTP program to their curriculum offerings. When CTP Training Partners offer the CTP program, their students will be assured of acquiring the education, skills and hands-on experience they need to increase their achievement level, reach their technical goals, and prepare them for productspecific certification and training. The CTP Training Partner Program includes the following additional benefits. Recognition: CTP Training Partners will be recognized as the premier suppliers for CTP training and courseware. Only CTP Training Partners have the authorization to position themselves as premier suppliers through the use of the CTP Training Partner logos and marketing materials to emphasize their credibility. Preferred pricing: CTP Training Partners receive preferred pricing on the Official CTP Curriculum, including student and instructor classroom guides, the required hardware kits, CTP AssessPREP licenses, and E-learning. Access to a private online partner community: CTP Training Partners have access to a wide range of information and tools that will help them maximize success with the CTP program. These tools include comprehensive sales training materials, up-to-date preparation materials for their CTP instructors, marketing tools to support sales efforts, and much more. Access to the CTP Training Partner community is at www.CTPcertified.com. Referral opportunities: CTP Training Partners are eligible to receive customer leads and referrals through the CTP Training Partner Program. Professionals and customer organizations can find out about CTP Training Partners through the CTP Training Center Locator search engine at www.CTPcertified.com. CTP Training Partner Welcome Kit: Basic Welcome Kits will help establish the CTP Training Partner as a premier supplier of Official CTP Curriculum. Welcome Kit marketing materials may include, but are not limited to, CTP banners, CTP program posters, a CTP Training Partner wall plaque, CTP window decals, CTP lapel pins and CTP pens. Basic Welcome Kits will include several of the marketing materials items. A full set of the Welcome Kit marketing materials may be acquired through request at CTPpartner@CTPcertified.com. These marketing materials will help promote the CTP program within the CTP Training Partners local training community. Marketing programs: CTP Training Partners will have exclusive access to pre-designed marketing and promotional campaigns including, but not limited to, brochures, logos, flyers, advertising materials and handouts. Up-to-date marketing program materials can be accessed within the CTP Training Partner community at www.CTPcertified.com. Exclusive CTP Training Partner logo usage: CTP Training Partners have the right to use all CTP logos for Web sites, marketing materials and other documentation. See the Trademark and Logo Usage section in this Program Guide for details. Program support: Professional staff members can answer questions or provide support worldwide at CTPpartner@CTPcertified.com.
Version 1.0
Parties Responsibilities
A number of mutual partnership responsibilities will maximize the benefit of the program for the CTP Training Partner. Following is a list of key responsibilities for ProsoftTraining (the CTP Training Partner Program) and the CTP Training Partner.
ProsoftTraining responsibilities
The key responsibilities of ProsoftTraining in the CTP Training Partner Program are as follows: Manage and ensure overall CTP program quality and integrity. Manage the CTP program for TIA. Review and recommend to TIA updates for the CTP certification test materials based on industry changes. Develop and refine the CTP Training Partner Program to meet ongoing convergence industry needs. Develop and refine the CTP Training Partner Program to support the CTP certification objectives. Authorize qualified CTP Training Partner applicants. Renew the authorization status of current CTP Training Partners. Audit CTP Training Partners to ensure program compliance and customer satisfaction. Develop and provide up-to-date CTP marketing materials. Define qualifications for CTP Instructors.
CTP Training Partner responsibilities

The key responsibilities of CTP Training Partners in the CTP Training Partner Program are as follows: Observe Official CTP Curriculum copyright guidelines. Official CTP Curriculum may not be copied, modified, reproduced or translated. Observe Official CTP Curriculum anti-piracy guidelines. CTP Training Partner agrees not to engage in the manufacture, use, distribution, supply, marketing or promotion of any counterfeit, pirated, or illegal software, student kits or other courseware materials, either directly or indirectly. Teach only authorized courses. Non-official curriculum may not be substituted in any manner whatsoever. CTP Training Partner may supplement the Official CTP Curriculum as long as the Official CTP Curriculum is taught in its entirety. CTP Training Partner may not distribute, offer, sell, or in any manner whatsoever provide any training course or materials that competes directly or indirectly with the Official CTP Curriculum as preparation for the CTP certification exam. Promote the CTP program, ProsoftTraining and the Telecommunications Industry Association (TIA) in a positive manner. CTP classes offered to the general public must be advertised and published indicating the use of Official CTP Curriculum. Maintain the necessary information and documentation needed for ProsoftTraining to perform an audit on the performance level of the CTP Partner including staff, CTP Instructors, facilities, records and equipment.
Version 1.0
Student satisfaction
A CTP Training Partner has agreed to the preceding responsibilities, and understands that high student satisfaction is a condition of continued authorization by Prosoft. Suggested guidelines include the following: Maintain quality-control procedures. To ensure a positive learning experience for all CTP students, your organization is required to maintain center-specific quality control procedures. Use only Official CTP Curriculum to deliver instructor-led courses. Teach each CTP course in its entirety. Provide each student with a new (unused) copy of an Official CTP Student Guide. All student guides are licensed for single-user use only. Teach all CTP courses using only qualified CTP Instructors. Maintain a maximum class size of 16 students per instructor. Maintain a 1:1 computer-student ratio for all instructor-led training classes. Distribute and collect student evaluations. Student evaluations must be kept for at least one year. Issue course completion certificates to every student at the end of the course. Maintain minimum hardware and software requirements as noted in the Facility Setup section.
Trademarks, copyrights and logo usage

Following are the appropriate trademarks and logos: Prosoft is a trademark of ProsoftTraining, Inc. AssessPREP is a trademark of ProsoftTraining, Inc. ComputerPREP is a trademark of ComputerPREP, Inc. ProsoftTraining, Inc. wholly owns ComputerPREP, Inc. TIA is a trademark of the Telecommunications Industry Association. Convergence Technologies Professional (CTP) is a trademark of the Telecommunications Industry Association. All the Official CTP Instructor and Student Guides are copyright-protected and all rights are reserved by ProsoftTraining. The Official CTP AssessPREP is copyright-protected and all rights are reserved by ComputerPREP. The CTP Certification Exam is copyright-protected and all rights are reserved by the Telecommunications Industry Association.
Version 1.0
Guidelines
Use: Notwithstanding anything to the contrary, the CTP Training Partner may not use ProsoftTraining and TIAs name, logo, trademarks, insignia or symbols (collectively, the "Marks") in connection with any marketing or promotional efforts unless the materials related to such use (whether in printed, recorded, electronic, filmed or videotaped form) have been delivered to Prosoft at least 10 business days before the public distribution of such materials and Prosoft has not reasonably objected to such materials based on context, style, appearance, composition, timing or media. Acknowledgment Of Marks: CTP Training Partners must properly acknowledge the ownership of the Marks. CTP Training Partners shall not conduct business under any of the Marks or derivatives or variations thereof, and shall not directly or indirectly hold themselves out as having any relation to ProsoftTraining and TIA or Prosofts CTP Training Partners, other than as a "CTP Authorized Training Provider" or "CTP Authorized Academic Partner." No Endorsement Of Non-Prosoft Products: The Marks are not to be used by CTP Training Partners in any way to imply endorsement of non-Prosoft Materials. No Rights In Marks: Nothing in the Authorized Partner Contract, Schedule(s) to Authorized Partner Contract, CTP Program Guide or any transaction, representation or agreement can or will create in the CTP Training Partner any rights in the Marks. No Reproduction Of Materials: All Prosoft Materials are copyright-protected and may not be reproduced, copied, or provided in any manner other than approved distribution under the Authorized Partner Contract, Schedule(s) to Authorized Partner Contract or CTP Program Guide. No Repurposing Of Material: The CTP Training Partner is not permitted to repurpose or in any manner alter or change the Prosoft Materials in any way, including but not limited to online presentations. No Removal Of Marks: The CTP Training Partner may not remove any notice of copyright, trade name, trademark or any other proprietary notice from any materials provided to the CTP Training Partner hereunder, and shall reproduce all such notices on all manuals, promotional materials and other documents where the placement of such notices is necessary or desirable in order to protect ProsoftTraining and TIAs rights. Recognition Of Marks: The CTP Training Partner recognizes ProsoftTraining and TIAs ownership and title to the Marks and agrees that it will do nothing inconsistent with or adverse to such ownership, and that all goodwill associated with the use of the licensed Marks will inure to the benefit of ProsoftTraining and TIA. The CTP Training Partner recognizes the goodwill associated with the Marks and acknowledges that such goodwill belongs to ProsoftTraining and TIA. CTP Training Partner will not contest the Marks, trade names, copyrights, or other intellectual property rights, or do anything that would jeopardize or diminish their value or the ProsoftTraining and TIAs rights thereto. The CTP Training Partner shall not apply for registration of any Marks or any mark which could be considered similar thereto, or the Marks, or any marks or names that, in the opinion of ProsoftTraining or TIA, are confusingly similar to or that incorporate the Marks or names. Upon termination of the Authorized Partner Contract or Schedule(s) to Authorized Partner Contract for any reason, CTP Training Partner agrees to cease all display, advertising, and use of the Marks. Corporate Name: Unless otherwise approved by Prosoft in writing, the CTP Training Partner must use its business name (as specified in the Authorized Partner Contract) and must clearly indicate that it is acting in the capacity of a currently authorized CTP Training Partner when advertising Official CTP Curriculum.
Version 1.0
Logo Usage Guidelines

Correct Usage: The CTP logo should be used as the version shown as one of the following versions:
Size Requirements: The CTP logo should be no smaller than .625 inches (16mm) (45pts). The CTP logo size can be increased as long as the proportions remain intact and the required clear space is observed. Color Usage: The two-color version is preferred but the all-black versions are also correct,. The logo colors are: Red (PANTONE 1805) and black. o o Full Color: The full-color logo is primarily BLACK with a RED swerved line around the CTP letters. This style is the preferred representation and color scheme for the CTP logo. One Color: A black-and-white version of the CTP logo is available on white or solidcolored backgrounds. The CTP logo should always remain black and should not be reversed to a white logo.
Version 1.0
10
2CTP Certification Program

A new set of skills is required to sell, install and support convergence technologies. IT professionals who sell, install, support and service the new communications server applications need new skills to stay competitive. TIA's Convergence Technologies Professional (CTP) certification was created to validate the industry-required skills necessary to fill in-demand convergence job roles. The CTP certification exam validates core knowledge of convergence industry standards and protocols, infrastructure, signaling, basic telephony, Voice over IP (VoIP), topology convergence, and the skills required to perform jobs related to these technologies. The CTP credential is attained by passing a high-stakes, computer-based proctored exam consisting of 65 questions. The CTP certification assists those who want to remain current or advance their career in the voice, data or convergence industries, including channel partner sales professionals, technical representatives, advanced technical engineers, and application sales engineers.
The Need for Convergence Certification

The convergence of three technologies voice, video and data into a single network is a major development in computer and communications technology. Companies need complete solutions and there is a shortage of personnel qualified to sell and support convergence products. Manufacturers and their channel partners all need a way to educate their employees and customers about convergence technologies. Industrycommon skills and applications of convergence technologies are vital to the success of sales professionals and support technicians. They need to know vendor-specific equipment and applications, as well as how these applications work with other software and equipment available in the marketplace. That is why vendor-neutral training and certification such as CTP is an essential foundation for vendor-specific training. Supporting the enterprise customer is one of the goals to achieving success in the communications industry. An educated industry from the manufacturer to the network service provider to the channel partner furthers the goal. In an effort to help the industry attain the goal, TIA offers several vendorneutral convergence technologies credentialing programs for all segments of the telecommunications industry to validate the industry-common terms and skills needed to apply and implement convergence solutions. CTP and Certified in Convergent Network Technologies (CCNT) fill the industry's need to conserve valuable training resources by offering industry-standards credentialing programs to reduce redundant training.
Version 1.0
11
CTP Audience
The target audience for CTP certification is anyone interested in pursuing or advancing an information or communications technology career. CTP provides the skills and knowledge to prepare individuals for specific job roles within the convergence technologies industry. CTP prepares individuals for the following job roles: Technical sales and technical representatives Enterprise IT professionals that support voice and data applications Implementation and application sales professionals Sales engineers
Value of CTP certification

Obtaining an industry-recognized certification validates an individual's competence in a set of skills or a job role. Certification enhances an individual's career by demonstrating to employers and customers one's readiness to perform required job skills. TIA's CTP certification is a unique credential that helps to address the current shortage of professionals skilled in convergence technologies, by ensuring that individuals are proficient in the industry-established skills necessary for meeting industry needs. Individuals can pursue important new job opportunities and companies can differentiate themselves to customers by using only certified personnel to sell, install and support convergence technologies solutions.
CTP Program Competencies

Following are the CTP program competencies: Implement products and services in accordance with industry standards. Confirm compliance with current industry standards. Verify interoperability.
Individuals who complete the CTP exam and become CTP certified will have demonstrated core competency in data networking, telephony networking and convergence technology.
CTP Certification Exam

The CTP certification validates that an individual has the core knowledge and skills required by equipment manufacturers, their channel partners, and end users to sell and service convergence technologies. CTP shortens the path to vendor-specific certifications. For individuals, CTP certification is a gateway to sales and service careers in the convergence industry. For companies, CTP certification is a gateway to lower training costs and a convergence capable workforce.
CTP Certification Agreement form

All CTP exam candidates should complete and submit the CTP Certification Agreement form before taking the CTP exam. Candidates will need to sign this form before their CTP certificate can be processed. The CTP Certification Agreement is located at www.CTPcertified.com.
Version 1.0
12
Exam information
The CTP exam candidate is responsible for achieving a passing score on the CTP exam. CTP exam items are based on CTP exam objectives. All deliveries of the CTP exam will be subject to the following: Each delivery of the exam includes a random selection of 65 CTP exam items and six survey questions at the end of the exam. The examination period is 75 minutes.
To achieve a passing score on the TT0-101 CTP exam, candidates must: Correctly answer at least 48 of the 65 exam items.
Exam items offer three to four solutions or options. Exam candidates must select the one best solution for each item. After completing the CTP exam, candidates will receive a score report from the Prometric testing center. Candidates who pass the CTP exam are CTP certified by TIA and will receive a CTP certification. The fee for a CTP exam in the United States and Canada is U.S. $125. The exam fee is approximately U.S. $125 outside the United States, depending on currency exchange rates. Please contact your local authorized Prometric testing center to determine the exact pricing in your local currency.
Exam registration
The CTP exam is available worldwide through Prometric testing centers. CTP exam candidates must complete a registration process with Prometric, schedule an exam appointment, and arrange to pay the candidate fee. Candidates can register for CTP exams online with Prometric at www.2test.com. At the WELCOME page: 1. 2. Select Your Area of Study Choose "Information Technology (IT)." Select Your Region Choose your country and state (if applicable).
At the LOGIN page: Create A New Account, then return to this page, or Enter your user name and password (PIN).
At the CLIENT SELECTION page: Choose "Telecommunications Industry Association (TIA)."
CTP candidates in the United States and Canada may register by telephone by calling Prometric CTP exam registration at (800) 380-EXAM (3926). To register by telephone outside the United States, please consult the Prometric Web site at www.prometric.com for a list of registration phone numbers and Authorized Prometric Testing Centers.
Version 1.0
13
Certification testing at CTP Training Partner site

Providing certification-testing services to your students is a value-added service that many training organizations offer. If your organization is currently not a testing center for either of the vendors mentioned previously, you can apply to become one by contacting Prometric at www.prometric.com.
CTP certificates
After candidates have passed the test required for TIAs CTP certification, they will receive the TIA-issued CTP certificate by first-class mail in approximately eight weeks.
CTP business card logos

CTP certificate holders will receive access to the CTP logo for use on their business cards in their welcome packet along with their CTP certificate.
Exam Retake Policy

The following CTP Exam Retake Policy outlines the conditions under which a candidate may retake a CTP exam. A waiting period between retakes of a single certification exam maintains the security of the exam and strengthens the value of the CTP certification. Each CTP exam is defined by a unique exam ID (e.g., TT0-101). A retake is any subsequent sitting of an exam with the same CTP exam ID by the same candidate at any authorized testing center. If a candidate passes a CTP exam, the candidate will not be allowed to retake that CTP exam. If the CTP exam objectives change, the exam ID changes to reflect the new exam version. Candidates who have passed an exam may sit a newer version of the exam that may have the same title but a different ID number. If a candidate fails the CTP exam on his or her first attempt, a 24-hour waiting period is required between the first and second sittings of the CTP exam. Candidates are required to wait for a period of no fewer than thirty (30) calendar days from the date of the previous sitting before any third or subsequent sitting of the same CTP exam. The beta version of any CTP exam may be taken only once by a candidate, and will be graded as pass or fail. Exams administered in any ways that do not comply with the CTP Exam Retake Policy shall be considered invalid and ineligible for a refund. In the event that a candidate has violated this Exam Retake Policy, the candidate may be deemed ineligible to register for or schedule any CTP exam for a minimum period of twelve (12) months from the date of such determination. In addition, any candidate determined to have violated the CTP Exam Retake Policy may be subject to any or all of the following: Denial of a specific CTP certification for a period of twelve (12) months from the date of such determination Revocation of a specific CTP certification, if such certification had been previously granted to the candidate Revocation of all CTP certifications previously granted to the candidate Ineligibility to receive any CTP certification for a minimum of twelve (12) months from the date of such determination Any other appropriate actions, including legal remedies, deemed necessary or appropriate to enforce the CTP Exam Retake Policy
Version 1.0
14
3Official CTP Curriculum

TIA has partnered with ProsoftTraining to develop Official CTP Curriculum. Official CTP courses will be available in the following formats: Classroom courseware (instructor-led training) E-learning (not yet available) Blended (not yet available)
Official CTP Curriculum will also include additional training tools: CTP AssessPREP
Official CTP Classroom Courseware

The Official Convergence Technologies Professional (CTP) Curriculum developed by ProsoftTraining and distributed by ComputerPREP provides skills training and assessment for the objectives covered in the CTP exam. Students set up, maintain and troubleshoot a data network, a telephony network and a Voice over IP (VoIP) network during the course. The courseware contains 30+ hours of instructor-led training (ILT): one week in a learning center/corporate environment or one quarter/semester in an academic environment. It includes both instructor and student guides. This document lists information for each new course in the Official CTP Classroom Courseware. The series consists of three courses: Data Networking (12 hours) Telephony Networking (12 hours) Convergence Technologies (6 hours)
Data Networking course outline

The CTP Data Networking course is 12 hours of classroom instruction over two days. Data Networking is designed to teach the student the fundamentals of networking. Through hands-on training, the student will learn the vendor-neutral networking skills and concepts required for entry-level professionals seeking employment in the information technology or telecommunications industry. This course will also help to prepare the student for the Telecommunications Industry Association (TIA) CTP exam.
Prerequisites
No prior networking experience is required. However, students should be familiar with the Microsoft Windows operating system prior to taking this course.
Version 1.0
15
Lesson 1: Introduction to Data Networking

Networks Defined Networking Evolution Client/Server Model Web-Based Networking Networking Categories Network Topologies Network Operating Systems Novell NetWare Microsoft Windows NT and Windows 2000 UNIX
Activity 1-1: Identifying topologies Optional Lab 1-1: Reviewing network operating systems
Lesson 2: Networking Protocols

The Need for Protocols OSI Reference Model Packets OSI/RM Protocol Examples Major Networking Protocols TCP/IP IPX/SPX NetBEUI AppleTalk Data Link Control (DLC) Systems Network Architecture (SNA) Choosing and Combining Protocols
Lab 2-1: Binding and configuring TCP/IP Activity 2-1: Selecting protocols Optional Lab 2-1: Supporting multiple protocols
Lesson 3: LANs and WANs

Basics of LANs and WANs Local Area Networks (LANs) Wide Area Networks (WANs) Network Access Points (NAPs)
Version 1.0
16
Common Network Components Common Peripheral Ports Transmission Media Transmission Types IEEE LAN Standards Additional LAN Standards WAN Standards T-Carrier System E-Carrier System SONET/SDH
Activity 3-1: Understanding crossover cables Activity 3-2: Identifying, documenting and diagramming network devices Activity 3-3: Identifying and documenting your LAN Activity 3-4: Identifying and documenting your WAN (if applicable) Optional Lab 3-1: Wiring an RJ-45 cable Optional Lab 3-2: Implementing a network
Lesson 4: TCP/IP Suite and Internet Addressing

Introduction to TCP/IP Internet Architecture Requests for Comments (RFCs) Internet Protocols Demultiplexing Introduction to Routing Routing Protocols Port Numbers Internet Addressing Internet Address Classes IP Addressing Rules Reserved IP Addressing Subnetworks Custom Subnet Masks IP Address Conservation Normal TCP/IP Desktop Configurations Internet Protocol Version 6 (IPv6)
Version 1.0
17
Lab 4-1: Converting Internet addressesdecimal and binary values Lab 4-2: Determining default subnet masks Lab 4-3: Determining subnet masks and address ranges Lab 4-4: Determining network address ranges, subnet masks and CIDR notation Lab 4-5: Configuring TCP/IP properties Activity 4-1: Reviewing TCP/IP protocols Activity 4-2: Determining classes and valid IP addresses Activity 4-3: Using the ANDing process Optional Lab 4-1: Determining a local or remote destination node Optional Lab 4-2: Configuring advanced TCP/IP properties
Lesson 5: TCP/IP Troubleshooting

Overview of TCP/IP Troubleshooting Tools Useful Network Files Internet Control Message Protocol (ICMP) General Network Commands Name and Address Commands Network Analyzers
Lab 5-1: Locating and viewing TCP/IP information in the protocol and services files Lab 5-2: Using ping Lab 5-3: Using tracert Lab 5-4: Identifying IP configuration and hardware address information Lab 5-5: Viewing the ARP cache Lab 5-6: Using nbtstat Activity 5-1: Exploring TCP/IP utilities Optional Lab 5-1: Comparing TCP/IP utilities
Glossary Index Supplemental CD-ROM
Version 1.0
18
Telephony Networking course outline

The CTP Telephony Networking course is 12 hours of classroom instruction over two days. Telephony Networking is designed to teach the student how to install and troubleshoot analog and digital phone lines in home and Private Branch eXchange (PBX) installations by providing detailed coverage of telephony standards and best practices. The student will learn about basic telephony concepts, including ground- and loop-start trunks, common telephony standards, PBX elements, tip and ring to class 5 switches, and how voice and data are routed across the global public service telephone network. The student will learn about key infrastructure issues, including how equipment must be properly tested and placed. The course also focuses on specific troubleshooting techniques using common tools, including a digital multimeter, a tone and probe kit, a telephone line test set (i.e., butt set), and other tools that allow you to wire analog and digital lines. Finally, the student will learn about analog and digital signaling, including analog and digital E&M, and ground- and loop-start methods. This course also helps to prepare the student for the Telecommunications Industry Association (TIA) CTP exam.
Prerequisites
Students must have completed the CTP Data Networking course, or be able to demonstrate equivalent networking knowledge prior to taking this course.
Lesson 1: Telephony Essentials

Telephony Basics The Central Office Cabling and Wiring Call-Processing Steps
Lab 1-1: Investigating a local telephone connection (instructor-led) Activity 1-1: Converting carrier speeds Activity 1-2: Understanding timing concepts Activity 1-3: Understanding essential telephony terms and concepts Optional Lab 1-1: Viewing telco equipment
Lesson 2: Investigating the Local Loop

Inside the Demarcation Point Getting to the Local Loop Customers Inside Wire Tip and Ring On-Hook and Off-Hook Voltages Phone Jacks
Lab 2-1: Creating a telephone cable (instructor-led) Activity 2-1: Understanding local loop terminology Optional Lab 2-1: Generating and viewing DTMF tones Optional Lab 2-2: Studying a phone jack (instructor-led)
Version 1.0
19
Lesson 3: Infrastructure Issues and Standards

Common Telephony Issues The Network Equipment Building System Additional Standards Bodies Proper Cabling Procedures Securing Equipment
Activity 3-1: Understanding crossover cables Activity 3-2: Understanding safety procedures Optional Lab 3-1: Wiring an RJ-45
Lesson 4: Troubleshooting
Troubleshooting Terms Troubleshooting Tools Troubleshooting Analog Lines Troubleshooting Digital Lines
Lab 4-1: Checking local loop voltage Activity 4-1: Choosing the correct testing tools Optional Lab 4-1: Using a butt set on an analog line Optional Lab 4-2: Using a tone and probe kit Optional Lab 4-3: Using a line tester
Lesson 5: Analog and Digital Signaling

Signaling Categories In-Band and Out-of-Band Signaling Analog Signaling Digital Signaling Signaling System Seven Connecting to the PBX Computer Telephone Integration CTI and Telephony Power Issues
Activity 5-1: Understanding E&M signaling Activity 5-2: Understanding analog loop and ground start trunk signaling Activity 5-3: Understanding T1 and ISDN lines Activity 5-4: Reviewing digital signaling concepts Activity 5-5: CTI terms and issues Optional Lab 5-1: Investigating PBX connections (instructor-led)
Version 1.0
20
Convergence Technology course outline

The CTP Convergence Technologies course is six hours of classroom instruction over one day. Convergence Technologies is designed to teach the student the fundamental concepts, standards and practices that combine telephony and data networks into convergence networks. Topics include industry standards and protocols, Voice over Internet Protocol (VoIP), and network convergence. This course will cover the vendor-independent networking skills and concepts required for entry-level professionals seeking employment in the information technology or telecommunications industry. It will also help to prepare the student for the Telecommunications Industry Association (TIA) CTP exam.
Prerequisites
Students must have completed the CTP Data Networking and Telephony Networking courses, or be able to demonstrate equivalent networking knowledge prior to taking this course.
Lesson 1: Convergence Industry Standards and Protocols

Defining Convergence Governing Organizations in Convergence Technologies Institute of Electrical and Electronics Engineers (IEEE) International Telecommunication Union (ITU) Internet Engineering Task Force (IETF) Electronic Industries Alliance (EIA) Telecommunications Industry Association (TIA) American National Standards Institute (ANSI) Telcordia (formerly Bellcore)
Activity 1-1: Diagramming the convergence technology governing organizations Optional Lab 1-1: Researching convergence technology protocols
Lesson 2: Voice-Over-IP Convergence

Introduction to VoIP VoIP Dependencies Quality of Service (QoS) Issues QoS Technologies Compressing Voice Transmission Media VoIP Software
Lab 2-1: Configuring Windows NetMeeting for VoIP transmissions
Version 1.0
21
Lab 2-2: Conducting a VoIP call using NetMeeting Activity 2-1: Recommending voice-compression methods Optional Lab 2-1: Capturing voice packets using AppDancer
Lesson 3: Network Convergence

Introduction to Network Convergence Circuit-based vs. Convergence Calling Convergence Signaling Protocols H-Series Protocols Session Initiation Protocol (SIP) Media Gateway Control Protocol (MGCP) Network Call Signaling (NCS) Gatekeepers and Gateways
Activity 3-1: Recommending appropriate network technologies Activity 3-2: Designing a VoIP network
Official CTP E-Learning

The Official CTP E-Learning series will be available in 2003.
Official CTP AssessPREP

AssessPREP, the Official CTP assessment training tool, is a computer-based assessment tool designed to measure a learners proficiency on a given topic or application. CTP AssessPREP contains more than 400 questions and can be used to: Pre-assess aptitudes, then tailor courses accordingly. Prepare for certification exams. Instantly evaluate course knowledge. Review materials in testing or study environments.
Instructors can instantly evaluate the level of knowledge gained from ComputerPREPs innovative Integrated Education Solutions. Whether a student is using instructor-led training materials or elearning, AssessPREP provides an additional method of review and assessment to enhance the learning experience. AssessPREP can also be used as a pre-assessment tool to help instructors evaluate their students aptitudes and tailor courses to their needs. Innovative features include:
Version 1.0
22
Multiple study modes for adaptive learning. Personalized study plans and progress reports. Study questions and reference tools. Simulations of actual testing environments. Alignment and references back to the official CTP instructor-led courseware.
The AssessPREP Instructor Server allows instructors to configure, launch and monitor tests for an entire classroom. Features include: Synchronized testing (with random or non-random questions). Control of test duration, number of questions, and testing mode. Instant viewing of results that can be printed or saved to a file. The ability to evaluate students aptitudes and tailor courses to their needs. Questions mapping to exam objectives and Official CTP Curriculum. Provides students familiarity with the actual testing environment.
Revisions and Updates

ProsoftTraining updates and releases the Official CTP Curriculum several times each year. Each CTP course is reviewed and evaluated during revision cycles to determine whether a revision is necessary, and to what extent, based on the following factors. New technologies Software version updates New industry standards Outdated references Errata (updates between major revisions)
Between revisions, feedback is collected from CTP Training Partners, end users and instructors. This feedback is reviewed, and any update information is posted in the form of errata in the CTP Training Partner community area at www.CTPcertified.com. Blueprints and outlines for all upcoming new and revised CTP courses are posted at least 60 days before the courses release date in the CTP Training Partner community are a at www.CTPcertified.com. Updated Instructor Guides/Classroom Setup Guides prepare instructors to teach the CTP courses, and are available for download from the CTP Training Partner community www.CTPcertified.com on the date new or revised courses are released. Current Instructor Guides/Classroom Setup Guides are always available on the site. Older versions of revised courseware are available for three months after the latest version has been released. However, we recommend that you purchase the new version as soon as it is available.
Version 1.0
23
4Facility Setup
To provide a quality-training environment for students and instructors, CTP Training Partners are expected to maintain minimum facility and equipment requirements.
CTP Training Partner Sites

CTP Training Partners may provide authorized CTP courses at any of the sites listed in the CTP Schedule(s) to Authorized Partner Contract. Please contact CTPpartner@CTPcertified.com to inquire about adding more authorized sites. If any of the CTP Training Partners site physical locations is expected to change or relocate please contact CTPpartner@CTPcertified.com to amend the CTP Schedule(s) to Authorized Partner Contract. For U.S. CTP Partners, CTP classes must be held in rooms with adequate ventilation, lighting and furniture in compliance with the Americans with Disabilities Act and other applicable federal or state guidelines.
Classroom Guidelines
In an effort to meet and exceed student satisfaction, CTP Training Partners are expected to maintain minimum classroom, computer hardware, and software standards.
Classroom setup checklist

The following is a checklist CTP Training Partners can use to confirm minimum classroom setup standards. For each student with a maximum 16 students: Official CTP Student Guide Computer Student Evaluation Form Course Completion Certificate
Version 1.0
24
Minimum of six Student Hardware Kits, if students are not required to purchase their own Student Hardware Kit Official CTP AssessPREP license for class size (optional assessment tool) For instructor: Official CTP Instructor Guide Instructor Hardware Kit Computer
Hardware kits
Student and Instructor hardware kits, or the equivalence, is necessary for the CTP courses. Students set up, maintain and troubleshoot a data network, a telephony network and a Voice over IP (VoIP) network during the courses.
Student hardware kit components

Crimper Digital multimeter Category 3 station wire spool 3 feet Category 5 plenum cabling 3 feet RJ-11 connectors 10 units RJ-45 connectors 10 units
Instructor hardware kit components

Lineman's test handset (butt set) Tone and probe set Line tester Crimper Digital multimeter Category 3 station wire spool 100 feet Category 5 plenum cabling 100 feet RJ-11 wall jack RJ-11 connectors 10 units RJ-45 connectors 10 units
Version 1.0
25
Computer hardware and software requirements

The instructor and each student computer need to be configured with the following minimum requirements. Hardware specifications
Processor
Greater than or equal to the following

Intel Pentium II (or equivalent) personal computer with processor speed greater than or equal to 300 MHz 256 KB 8-GB hard drive At least 128 MB 32X 10BaseT or 100BaseTX (10 or 100 Mbps) Required for all systems. Optional At least 4 MB 15-inch monitor Two 10-port 10BaseT or 100BaseTX (10 or 100 Mbps) hubs Multi-homed system with three NICs (Windows 2000/NT 4.0 server)
L2 cache Hard disk RAM CD-ROM Network interface card (NIC) Sound card/speakers Headphones Video adapter Monitor Network hubs Router
Data Networking
Included in Student and Instructor Hardware Kits: Crimper for RJ-11 and RJ-45 connectors Category 5 plenum cabling: enough for three (3) feet of wire for each student RJ-45 connectors for each student 10 units
Telephony Networking
Included in Instructor Hardware Kit: Linemans test handset (butt set) Tone and probe set Line tester for RJ-45 and RJ-11 connectors Crimper for RJ-11 and RJ-45 connectors Digital multimeter Category 3 station wire spool (to be used to conduct wire bundle tests using the tone and probe set) RJ-11 connectors: 10 units RJ-45 connectors: 10 units A standard RJ-11 wall jack
Version 1.0
26
Included in Student Hardware Kit: Crimper for RJ-11 and RJ-45 connectors Digital multimeter Category 3 station wire spool: enough for 3 feet of wire for each student to be used in creating a telephone patch cable using RJ-11 connectors Category 5 plenum cabling: enough for 3 feet of wire for each student RJ-11 connectors: 10 for each student RJ-45 connectors: 10 for each student
Additional Hardware and Software Components: A working analog telephone line for conducting connectivity tests and analyzing concepts such as tip and ring Punchdown tool, with 66 and 110 blade connectors (optional)
Convergence Technologies
Additional Hardware and Software Components: Microphone AppDancer Networks and AppDancer/FA tool (optional lab only)
Version 1.0
27
5CTP Instructors
In an effort to ensure CTP Certification Program integrity, CTP Training Partners are required to use only qualified CTP Instructors. CTP Training Partners will have access to any courseware erratas, blueprints and outlines for all upcoming revisions within the CTP Training Partner area at www.CTPcertified.com. These documents along with the current version of the Instructor Guides can be provided to the CTP Training Partners CTP Instructor.
CTP Instructor Qualifications

It is the CTP Training Partners responsibility to qualify any instructors teaching any of the CTP courses. A qualified CTP Instructor must be a CTP certificate holder in good standing with TIA, possess experience in technical teaching and hold one or more of the following certification teaching credentials: CIW Certified Instructor (CIW CI) Certified Technical Trainer (CTT+) Microsoft (MCT) Novell (CNI) Lotus Santa Cruz Operations Cisco Systems Sun Microsystems
Instructor Locator
CTP Training Partners may use the CTP Instructor Locator at www.CTPcertified.com as a resource for CTP Instructors. The CTP Training Partner will still be responsible for verifying the instructors qualifications to teach a CTP course.
Instructor Forum
CTP Instructors will have the opportunity to participate in the CTP Instructor Discussion Forum. CTP Instructors will be able to post online questions to the Official CTP Curriculum developers. Prosofts team of developers will research and post responses. All questions and responses will be viewable by all CTP Instructors participating. The forum may also be used to discuss and debate technical issues about the convergence industry and classroom issues.
Version 1.0
28
6Order Materials
Study Materials and Hardware Kits
To ensure the proper preferred pricing, CTP Training Partners can place an order using several methods as follows: Call ComputerPREP Customer Service at (800) 228-1027, option 1 Fax order to (602) 225-9144 Send order by e-mail to fulfillment@CTPcertified.com
Please include your ComputerPREP customer number on all orders.
Exchange and Return Policy

Exchange policy for new version release
CTP Training Partners may exchange the previous version of the Official CTP Curriculum for the current version. No restocking fee will be charged. The CTP Training Partner will be issued an invoice for the amount of the shipped courseware plus shipping and handling at the time the new version of the courseware is shipped. A credit memo will be issued for the amount of the exchange courseware when the previous version of the courseware is received by Prosoft and the credit memo will be applied toward the account balance of the CTP Training Partner. Return Merchandise Authorization procedures must be followed to receive a credit memo for the exchanged courseware.
Exchange policy
If the CTP Training Partner receives defective product or a shipment that is incorrect, the Official CTP Curriculum will be exchanged. No restocking fee will be charged. The CTP Training Partner will be issued an invoice for the amount of the shipment courseware at the time the replacement courseware is shipped. A credit memo will be issued for the amount of the exchanged courseware when the defective or incorrect shipment of the courseware is received by Prosoft and the credit memo will be applied toward the account balance of the CTP Training Partner. A Return Merchandise Authorization (RMA) number and call tag can be obtained by contacting ComputerPREP Customer Service at (800) 228-1027, option 1, or by sending an e-mail request to CustomerService@ComputerPREP.com.
Version 1.0
29
Return policy
CTP Training Partners may return the current version up to the previous two versions of the Official CTP Curriculum. A 15 percent restocking fee will be applied and the remaining balance due to the CTP Training Partner will be in the form of a credit memo. The credit memo will be valid for 90 days from the date of issue. Return Merchandise Authorization procedures must be followed to receive a credit memo for the returned courseware.
Return Merchandise Authorization

A Return Merchandise Authorization (RMA) number can be obtained by contacting ComputerPREP Customer Service at (800) 228-1027, option 1, or by sending an e-mail request to CustomerService@ComputerPREP.com. All exchanges and returns must be mailed to: ComputerPREP RMA # 410 North 44th Street, Suite 600 Phoenix, AZ 85008 Clearly marking the RMA number on the shipping label will help process the return or exchange efficiently.
Version 1.0

CTP Program Guide

Uploaded by

Document Information

Copyright

Available Formats

Share this document

Share or Embed Document

Sharing Options

Did you find this document useful?

Is this content inappropriate?

Copyright:

Available Formats

CTP Program Guide

Uploaded by

Copyright:

Available Formats

Convergence Technologies Professional (CTP) Training Partner Program Guide

Convergence Technologies Professional (CTP) Training Partner Program Guide

2002 ProsoftTraining All Rights Reserved.

Convergence Technologies Professional (CTP) Training Partner Program Guide

1CTP Training Partner Program

2002 ProsoftTraining All Rights Reserved.

Convergence Technologies Professional (CTP) Training Partner Program Guide

Telecommunications Industry Association (TIA)

CTP Certification Advisory Council

2002 ProsoftTraining All Rights Reserved.

Convergence Technologies Professional (CTP) Training Partner Program Guide

CTP Training Partners

CTP Authorized Training Provider (CTP ATP)

CTP Authorized Academic Partner (CTP AAP)

Qualified United States academic institutions

Qualified international academic institutions

2002 ProsoftTraining All Rights Reserved.

Convergence Technologies Professional (CTP) Training Partner Program Guide

CTP Training Partner benefits

2002 ProsoftTraining All Rights Reserved.

Convergence Technologies Professional (CTP) Training Partner Program Guide

CTP Training Partner responsibilities

2002 ProsoftTraining All Rights Reserved.

Convergence Technologies Professional (CTP) Training Partner Program Guide

Trademarks, copyrights and logo usage

2002 ProsoftTraining All Rights Reserved.

Convergence Technologies Professional (CTP) Training Partner Program Guide

2002 ProsoftTraining All Rights Reserved.

Convergence Technologies Professional (CTP) Training Partner Program Guide

Logo Usage Guidelines

2002 ProsoftTraining All Rights Reserved.

Convergence Technologies Professional (CTP) Training Partner Program Guide

2CTP Certification Program

The Need for Convergence Certification

2002 ProsoftTraining All Rights Reserved.

Convergence Technologies Professional (CTP) Training Partner Program Guide

Value of CTP certification

CTP Program Competencies

CTP Certification Exam

CTP Certification Agreement form

2002 ProsoftTraining All Rights Reserved.

Convergence Technologies Professional (CTP) Training Partner Program Guide

At the CLIENT SELECTION page: Choose "Telecommunications Industry Association (TIA)."

2002 ProsoftTraining All Rights Reserved.

Convergence Technologies Professional (CTP) Training Partner Program Guide

Certification testing at CTP Training Partner site

CTP business card logos

Exam Retake Policy

2002 ProsoftTraining All Rights Reserved.

Convergence Technologies Professional (CTP) Training Partner Program Guide

3Official CTP Curriculum

Official CTP Classroom Courseware

Data Networking course outline

2002 ProsoftTraining All Rights Reserved.

Convergence Technologies Professional (CTP) Training Partner Program Guide

Lesson 1: Introduction to Data Networking

Lesson 2: Networking Protocols

Lesson 3: LANs and WANs

2002 ProsoftTraining All Rights Reserved.

Convergence Technologies Professional (CTP) Training Partner Program Guide

Lesson 4: TCP/IP Suite and Internet Addressing

2002 ProsoftTraining All Rights Reserved.

Convergence Technologies Professional (CTP) Training Partner Program Guide

Lesson 5: TCP/IP Troubleshooting