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Software Quality Assurance & Usability Testing
Software Quality Assurance & Usability Testing
3. Summary:
1. Usability evaluation should be incorporated earlier in the software development cycle to minim
resistance to changes in a hardened user interface;
3. Multiple categories of dependent measures should be employed in usability testing because subject
measurement is not always consonant with user performance; and
4. Even though usability testing at the later stages of development may not impact software changes, it
useful to point out areas where training is needed to overcome deficiencies in the software.
In my experience, the greater the involvement of key users, the more pleased they will be with the
end product. Getting management to commit their key people to this effort can be difficult, but it
makes for a better product in the long run.
4. Sources of Reference:
4.1. Publications
"The Case for Independent Software Usability Testing: Lessons Learned from a
Successful Intervention". Author: David W. Biers.
Originally published: Proceedings of the Human Factors Society 33rd Annual Meeting, 1989, pp.
1218-1222
Republished: G. Perlman, G. K. Green, & M. S. Wogalter (Eds.) Human Factors Perspectives on
Human-Computer Interaction: Selections from Proceedings of Human Factors and Ergonomics
Society Annual Meetings, 1983-1994, Santa Monica, CA: HFES, 1995, pp. 191-195.
Http://www.acm.org/~perlman/hfeshci/Abstracts/89:1218-1222.html
NASA Usability Testing Handbook
http://aaa.gsfc.nasa.gov/ViewPage.cfm?selectedPage=48&selectedType=Product
2. Usability Engineering.
Jakob Nielsen. Boston, MA: Academic Press, 1993. ISBN 0-12-518405-0. This book immediately
sold out when it was first published. It is an practical handbook for people who want to evaluate
systems.
4. Cost-Justifying Usability.
Randolph G. Bias & Deborah J. Mayhew (Eds.) Boston: Academic Press, 1994. ISBN 0-12-
095810-4. This edited collection contains 14 chapters devoted to the demonstration of the
importance of usability evaluation to the success of software development.