Evaluation of Terminal/Depot Performance at HPCL

Mentor: Mr. G.V.NARAYANA Date of Submission: June 12, 2009

Submitted by: Sheetal Shetye (Roll No 69) NMIMS, Mumbai

Acknowledgements

I would like to thank Mr G.V.Narayana-Senior Manager Operations, Mr. M. K. Rao-Manager Operations and all the employees of the company who helped me in understanding the various Operations at HPCL. It has increased my understanding about Operations field, HPCL as well as helped me in my project completion.

TABLE OF CONTENTS

1. Introduction 1.1 About HPCL 1.2 HPCL: Operations and Distribution Department 2. HPCL: Product Management Processes 2.1. Tank Truck Operations 2.1.1 Tank Truck Loading 2.1.2 Handling of product at Retail Outlet 2.2 Terminal Automation System 2.3 Quality Control 2.3.1 During Product Receipt 2.3.2 During Product Storage 2.3.3 During Product Despatch 3. Terminal/Depot Performance Evaluation System 3.1 Key Performance Indicators 3.1.1 Financial Parameters 3.1.2 Customer Related Parameters 3.1.3 Process Related Parameters 3.1.4 Safety and Security Related Parameters 3.1.5 Innovations, Rewards and External Recognition 3.2 Scoring System 3.2.1 Financial Parameters 3.2.2 Customer Related Parameters 3.2.3 Process Related Parameters 3.2.4 Safety and Security Related Parameters 3.2.5 Innovations, Rewards and External Recognition

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3.3 Evaluation Procedure 3.3.1 Stock Loss 3.3.2 Overall Operating Cost 3.3.3 Marketing Expense Budget 3.3.4 Overtime 3.4 Final Score Calculation 4. Conclusion 5. Appendix 5.1 Appendix 1- Abbreviations 5.2 Appendix 2-Quality Control Checks. 5.3 Appendix 3-Activities and Retention of Samples 5.4 Procedure for Tank Truck or Tank Wagon Grade Changeover

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