B THNG TIN V TRUYN THNG ------S: 1725/BTTTT-DCNTT V/v Hng dn cc yu cu c bn v chc nng, tnh nng k thut cho h thng mt ca in t.

CNG HA X HI CH NGHA VIT NAM c lp T do Hnh phc --------H Ni, ngy 04 thng 06 nm 2010

Knh gi: y ban nhn dn cc tnh, thnh phtrc thuc Trung ng. Thc hin Quyt nh s48/2009/Q-TTg ngy 31/3/2009 ca Th tng Chnh ph ph duyt k hoch ng dng cng ngh thng tin trong hot ng ca c quan nh nc giai on 2009-2010, nhm xy dng m hnh im cp huyn v ng dng cng ngh thng tin ph bin p dng rng ri ti cc a phng. Tip theo cng vn s 112/BTTTT-KHTC ngy 14/01/2010 ca B Thng tin v Truyn thng v hng dn s dng kinh ph s nghip cho Quyt nh s 48/2009/Q-TTg v cng vn s 840/BTTTT-DCNTT ngy 26/3/2010 ca B Thng tin v Truyn thng kho st tnh hnh trin khai phn mm mt ca ti cp huyn trn ton quc, B Thng tin v Truyn thng tip tc hng dn cc a phng v cc yu cu c bn v chc nng, tnh nng k thut cho hthng mt ca in t cp huyn, phc v cng tc lp, thm nh v trin khai h thng mt ca in t ti cp huyn. Trong qu trnh trin khai thc hin, cc n v c th trao i vi B Thng tin v Truyn thng (Cc ng dng cng ngh thng tin) c hng dn, gii quyt./. Ni nhn: - Nh trn; - Ph Th tng Nguyn Thin Nhn ( b/c); - B trng ( b/c); - Lu: VT, Cc DCNTT. KT. B TRNG TH TRNG

Nguyn Minh Hng H THNG MT CA IN T CP HUYN CC YU CU C BN V CHC NNG, TNH NNG K THUT (km theo cng vn s 1725/BTTTT-DCNTT ngy 04/6/2010 ca B Thng tin v Truyn thng) 1. Phm vi v i tng p dng 1.1. Phm vi p dng Ti liu l mt hng dn k thut, nhm mc ch khuyn ngh cc yu cu ti thiu v sn phm h thng phn mm Mt ca in t gip cc c quan nh nc xem xt, nh gi, i ti quyt nh la chn cc sn phm h thng phn mm Mt ca in t trn th trng.

1.2. i tng p dng i tng p dng l y ban nhn dn cp huyn, nh: qun, huyn, th x, thnh ph trc thuc cc tnh/thnh ph trc thuc Trung ng. 2. Khi nim phn mm Mt ca in t: Trong ti liu ny, phn mm Mt ca in t c hiu l mt ng dng cng ngh thng tin nhm tin hc ha cc giao dch gia t chc, c nhn vi c quan hnh chnh nh nc v gia cc c quan hnh chnh nh nc theo c ch mt ca, mt ca lin thng quy nh ti Quyt nh s 93/2007/Q-TTg ngy 22/6/2007 ca Th tng Chnh ph ban hnh Quy ch thc hin c ch mt ca, mt ca lin thng ti cquan hnh chnh nh nc ti a phng, gii quyt cng vic ca t chc, c nhn thuc trch nhim, thm quyn ca c quan hnh chnh nh nc thng qua cc th tc hnh chnh. Phn mm Mt ca in t cp huyn cung cp mt mi trng nht qun, l mt u mi thng nht cho cc c quan, tchc, c nhn trong qu trnh gii quyt cng vic. i vi t chc, c nhn, phn mm ny cung cp nhiu knh truy nhp n gin, thun tin, cho php t chc, c nhn giao tip vi cc c quan hnh chnh nh nc cp huyn. i vi cquan hnh chnh nh nc cp huyn, phn mm Mt ca in t l mt b cng cto dng mi trng lm vic cng tc trong vic phi hp gii quyt th tc hnh chnh cho t chc, c nhn. Vic ng dng phn mm Mt ca in t trong qu trnh gii quyt th tc hnh chnh, phc v t chc, c nhn ca c quan hnh chnh nh nc cp huyn c xem l mt gii php hiu qu, tng cng nng lc phc v, hng ti cng khai, minh bch, n gin, r rng vng php lut. 3. Yu cu chc nng 3.1. Yu cu chung H thng phi cho php nh ngha quy trnh x l th tc hnh chnh, h thng biu mu km theo thng qua giao din ngi dng. Bn cnh phng thc giao dch truyn thng l t chc, c nhn tip xc trc tip c quan hnh chnh c hng dn v phc v gii quyt th tc hnh chnh, H thng phi cung cp m rng cc knh giao tip n gin, thun tin cho t chc, c nhn nh s dng mng internet, mng in thoi, s dng h thng tin nhn (SMS), ... H thng phi cung cp cng c ch o,iu hnh, tc nghip, chuyn mn cho c quan hnh chnh nh nc, cho php cn b, cng chc trong c quan hnh chnh nh nc phi hp gii quyt th tc hnh chnh xuyn sut, nht qun nhng vn m bo cng khai, minh bch trn mi trng mng. H thng phi cung cp cng c, phc v c quan hnh chnh nh nc trong cng tc t chc, qun l, lu tr khoa hc, nht qun, lu di h s th tc hnh chnh ca t chc, c nhn.

H thng phi cung cp mt nn tng ng dng tng bc cho php cc c quan hnh chnh nh nc phi hp gii quyt th tc hnh chnh trn mi trng mng mt cch xuyn sut, nht qun theo tinh thn mt ca lin thng. 3.2. Yu cu chc nng c th i ving dng mt ca in t Yu cu chc nng c th c chia thnh 2 nhm: yu cu v chc nng cn c v yu cu chc nng nn c. a) Danh mc chc nng cn c: TT Tn chc nng M t i tng s dng Ngi qun tr

Qun l danh mc th tc, h s, biu mu 1. Danh mc th tc hnh chnh - Danh mc lnh vc, nhm th tc hnh chnh. - nh ngha v qun l tng th tc hnh chnh: + Trnh t cc bc thc hin + Cch thc thc hin: trc tip ti c quan hnh chnh, qua mng internet + H s: thnh phn h s bao gm mu n, mu t khai, cc giy t - ti liu lin quan; s lng b h s + Thi hn gii quyt + Kt qu thc hin: giy php, giy chng nhn, giy ng k, chng ch hnh ngh, th, quyt nh ph duyt, chng ch, vn bn xc nhn, quyt nh hnh chnh, giy xc nhn, bn cam kt, bin hiu, vn bn chp thun, bng cp hoc loi giy t khc + Cc yu cu, iu kin thc hin th tc hnh chnh (nu c) + Cn c php l ca th tc hnh chnh 2. Biu mu h s - nh ngha v qun l cc biu mu h s th tc hnh chnh. - nh dng d liu cho tng biu mu trong h s th tc hnh chnh. - Qun l cn c php l ca biu mu. - nh ngha cc biu mu sau: Ngi qun tr

+ Mu phiu bin nhn h s cho t chc, c nhn + Mu phiu bn giao h s gia cc phng ban, b phn + Mu phiu hn tr kt qu + Mu kt qu gii quyt th tc hnh chnh + Cc mu biu khc c lin quan 3. Chu trnh lu chuyn, x l ca th tc - nh ngha v qun tr chu trnh lu chuyn, x Ngi qun tr l h s th tc hnh chnh gia cc phng, ban chc nng v nhm cc cn b x l. - ng thi cho php thit lp thi gian x l ti cc bc x l ca chu trnh (lu tng thi gian x l ca tt c cc bc phi nh hn hoc bng thi hn gii quyt) nhm gip lnh o theo di kh nng gii quyt, cng nh trin khai gii php tng cng khi xy ra qu ti. - Chu trnh lu chuyn, x l phi bao gm chc nng b sung h s. 4. Qun l danh mc trng thi h s th tc hnh chnh - nh ngha danh mc trng thi h s th tc hnh chnh. - nh ngha v qun tr lu chuyn i trng thi h s trong qu trnh h s lun chuyn trong chu trnh lu chuyn, x l ca th tc hnh chnh (theo mc 3.2.a.3).

Tip nhn v x l h s 5. Tip nhn h s - H tr cn b tip nhn v tr kt qu (sau y Cn b gi tt l cn b TN&TKQ): hin th danh mc TN&TKQ h s cn np tng ng vi th tc hnh chnh, hin th danh sch cc vn bn php quy quy nh i vi th tc hnh chnh cn gii quyt. - Nhp mi h s, nhp b sung h s (theo mu n, mu t khai v cc giy t, ti liu lin quan): cc thng tin yu cu, thng tin nh danh v cc ti liu nh km. Kim tra c tnh y , tnh hp php ca cc trng thng tin nhp. - Hin th danh mc cc h s tip nhn theo loi h s vi cc thng tin: loi th tc hnh

chnh, m h s, ni dung h s, ngy hn tr, - Chuyn x l: theo quy trnh nh ngha. - T ng sinh m tip nhn, in m vch phc v tra cu. - In phiu hn tr kt qu, bin nhn h s cho t chc, c nhn. - In phiu bin nhn bn giao gia cc n v. - Qun l thng tin lin lc, lin h ca t chc, c nhn. - H tr tip nhn h s qua mng internet. 6. Tip nhn b sung h s - Hin th danh sch h s ch b sung. - Cho php cp nht cc thng tin b sung khi t chc, c nhn b sung y cc thng tin, giy t cn thit. - Chuyn x l: theo quy trnh nh ngha (theo phng, ban hoc c nhn). - In li phiu tr kt qu. 7. Phn cng th l - H tr lnh o phng, ban phn cng th l viLnh o phng, h s nhng h s c chuyn x l v phng. ban - Phn cng th l li. 8. Th l h s - Hin th danh sch cc h s ang gii quyt: Cn b th l m h s, ni dung h s, ngy hn tr, trng thi h s. - Hin th y thng tin ca h s c chn x l v cc ti liu nh km. - H tr x l h s theo danh mc cng vic c quy nh: xc nhn ni dung h s, yu cu b sung, nhn h s b sung, - Chuyn b phn tip nhn v tr kt qu thng bo yu cu b sung h s (nu c). - Phn cng phi hp x l hoc chuyn x l trong trng hp khng cn phi hp (s dng chc nng ca h thng qun l vn bn v iu Cn b TN&TKQ

hnh). - Trnh ph duyt. 9. Ph duyt h s - Hin th danh sch cc h s ch c ph duyt. Lnh o n v

Lnh o phng, - H tr to d tho kt qu x l di nh dng ban c y Word, Pdf, quyn ph duyt - K duyt. - T chi h s, cp nht kin ch o. - Hin th danh sch cc h s c k duyt.

10. Tr kt qu

- Hin th thng tin cc h s gii quyt, tnh Cn b trng tr kt qu ca h s. TN&TKQ - H tr thng bo cho t chc, c nhn kt qu x l h s qua email/tin nhn SMS theo ng k. - H tr thng bo thi gian thc hin ngha v ti chnh i vi cc th tc hnh chnh bt buc phi thc hin ngha v ti chnh. - Cp nht thng tin tr kt qu cho t chc, c nhn, thi gian tr kt qu v bin lai np l ph theo quy nh. - Cp nht cc d liu tr kt qu vo h thng.

Bo co thng k 11. Bo co - Bo co thng k theo nhiu tiu ch: lnh vc, Lnh o n v thi gian, trng thi, qu trnh x l, cn b x l, Lnh o phng, ban - H tr chc nng to bo co theo cc nh Cn b th l dng ph bin nh excel, pdf, word, - In bo co thng k. 12. Biu mu vn bn 13. Biu mu vn bn Cn b TN&TKQ

- nh ngha biu mu bo co ca h thng: bo Ngi qun tr co tnh hnh x l, bo co nh k, - nh ngha biu mu cc bo co ca h thng: Ngi qun tr bo co tnh hnh x l, bo co nh k,

Qun l vn bn, h s

14. Danh mc vn bn php lut

- Cp nht danh mc, ni dung vn bn php lut Ngi qun tr ban hnh th tc hnh chnh, quy nh vic x l th tc hnh chnh. - Phn loi vn bn php lut theo cc tiu ch: cc vn bn php lut c lin quan, vn bn ban hnh thay th, vn bn cp nht ni dung vn bn c,

15. Lu tr ti liu - H tr cp nht trng thi, v tr, i tng qun Cn b l v h s gc, vn bn giy (hardcopy) lin TN&TKQ quan n qu trnh x l th tc hnh chnh. Cn b th l - Lu vt qu trnh dch chuyn v tr h s gc. Vn th lu tr 16. Lun chuyn h - Tch hp vi h thng qun l vn bn v iu s hnh ca c quan tip nhn yu cu t c quan hnh chnh nh nc khc v lun chuyn h s gia cc n v trong c quan. - Trong trng hp c quan cha c h thng qun l vn bn v iu hnh, phn mm Mt ca in t phi cung cp phn h thc hin chc nng ny. - Cp nht trng thi h s trong qu trnh x l th tc hnh chnh quy nh ti mc (3.2.a.3) vi danh mc trng thi h s quy nh ti mc (3.2.a.4). Qun l danh mc tham chiu 17. Qun l danh - nh ngha cc danh mc thng tin: a danh, mc tham chiu gii tnh, trnh vn ha, - Qun tr ni dung cc danh mc. Qun tr ngi dng 18. Qun tr ngi dng - Thit lp v qun tr nhm ngi dng v ngi Ngi qun tr dng: tn, chc danh, phng, ban, thng tin c nhn, quyn truy cp h thng. - Phn quyn theo quy trnh x l th tc hnh chnh (phn quyn theo nhm, theo c nhn, theo chc v). Qun tr h thng 19. Qun tr h thng - Thit lp tham s cho kt ni my in, c s d Ngi qun tr liu danh mc, cc tham s ch lm vic, quyn truy cp h thng, ng nhp/ng xut, Ngi qun tr

- Cung cp cc bo co vn hnh, gim st h thng. iu hnh, tc nghip 20. Ch o, iu hnh - Tch hp vi trang tin in t/cng thng tin Lnh o n v in t. Trong trng hp c quan cha c trang tin in t, phn mm Mt ca in t phi cung Lnh o phng, cp phn h Trang tin in t thc hin chc ban nng ny. Phn h ny phi m bo cung cp cc Qun tr h thng thng tin theo quy nh ti Thng t s 26/2009/TT-BTTTT ngy 31/7/2009 ca B trng B Thng tin v Truyn thng quy inh T chc, c nhn v vic cung cp thng tin va am bao kha nng np h s truy nhp thun tin i vi trang thng tin in t cua Nha nc v b sung cc thng tin trong mc Thng tin v th tc hnh chnh bao gm: + Thng tin tc nghip h s cn x l + Thng tin cng khai tnh trng x l cc h s theo k: s h s x l ng hn, s h s qu hn, + Tra cu, hng dn v th tc hnh chnh cho t chc, c nhn + Thng tin chi tit qu trnh x l mt h s nh: Trng thi h s; h s ang b phn no; h s qua cc bc x l no; b phn no gy tr, cn b no trc tip x l (nu c); h s sp n ht hn tr 21. Tra cu tnh trng h s Cc tin ch 22. Thng bo, nhc - Cung cp cho ngi s dng mt b cng c Tt c cn b vic tin ch trao i, gii quyt cc cng vic, tng hp cc h s cn gii quyt. Chc nng nhc vic hin th theo nh danh v vai tr ngi s dng. Vi cn b TN&TKQ: Chc nng thng bo tng th tnh hnh h s thuc thm quyn x l, hin th theo loi h s: + S h s mi tip nhn + S h s ch b sung - Tra cu tnh trng h s, kt qu gii quyt h Ngi np h s s ca t chc, c nhn.

+ S h s ch tr kt qu Vi cn b th l: + S h s ang th l ch gii quyt + S h s ch b sung + S h s ang trnh k Vi cc trng phng, ban: + S h s ch phn cng th l + S h s ch phn cng th l li + S h s ch duyt + S h s ch lnh o n v k duyt Vi lnh o n v: + S h s ch duyt 23. Tm kim - Tm kim thng tin theo yu cu. Tt c cn b

b) Danh mc chc nng nn c TT 1. Tn chc nng M t i tng s dng

Qun l th tc - nh ngha chu trnh lu chuyn a lung cho Ngi qun tr mi th tc hnh chnh, bn cnh chu trnh chuyn trng thi h s th tc hnh chnh tng ng. Mi trng cng - H thng hi thoi trc tip gia cc cn b Tt c cn b tc, trao i trong vic phi hp gii quyt, trao i thng tin. Gi/nhn h s - Nhn h s lin thng t cc c quan hnh Cn b lin thng chnh/h thng khc thc hin theo quy trnh vnTN&TKQ th i vi cng vn n: Cn b th l + Tip nhn yu cu di hnh thc mt cng vn Vn th lu tr n + Trng hp tip nhn h s mi: chuyn chc nng TN&TKQ theo quy trnh vn th + Trng hp phi hp x l ngoi h thng:

2.

3.

chuyn chc nng i kt qu x l theo quy trnh vn th - Gi h s lin thng n cc c quan hnh chnh/h thng khc thc hin theo quy trnh vn th i vi cng vn i. 4. Tra cu tnh - Tra cu tnh trng h s, kt qu gii quyt h Ngi np h s trng h s, kt s qua SMS, in thoi. qu gii quyt h s Cung cp dch - Thc hin dch v cng trc tuyn mc 3Ngi np h s v cng trc trn Trang tin in t ca n v v Cng thng tuyn mc 3 tin in t ca tnh/thnh ph cho cc th tc hnh chnh theo ch trng ca Chnh ph.

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4. Yu cu tnh nng k thut 4.1. Nguyn tc xy dng - Hng ti mt h thng m, m bo tnh k tha, nng cp, m rng trong tng lai. - m bo kh nng tch hp v traoi d liu vi cc phn mm qun l thng tin chuyn ngnh v gii quyt th tc hnh chnh. - Ph hp vi cc quy nh v qun l vn th, lu tr. - Tun th quy trnh qun l cht lng ISO 9001:2008 trong thc hin th tc hnh chnh. - m bo khch quan, hng ti hthng tng th, thng nht, kh chuyn, an ton v bo mt, hp l v hiu qu. 4.2. Yu cu tnh nng kthut i vi ng dng mt ca in t Yu cu tnh nng k thut p ng l nhng yu cu v iu kin cn thit h thng phn mm Mt ca in t c th thc hin c yu cu chc nng trong mc (3) v m bo kh nng trin khai h thng. Yu cu k thut p ng c chia thnh 2 nhm: yu cu v tnh nng k thut cn c v yu cu tnh nng k thut nn c. Danh sch tnh nng k thut cn c TT Yu cu chung 1. 2. - Giao din vi ngi s dng u cui da trn nn tng web. - Phn mm hot ng thng sut v n nh, p ng s lng truy cp ln, nhiu ngi dng cng lm vic ti cng mt thi im. Tnh nng k thut

3. 4. 5. 6. 7.

- Cho php ci t theo m hnh my ch ng dng v my ch c s d liu. - Cho php ci t theo m hnh my ch chnh v my ch d phng. - Cho php ci t trong h thng mng c phn vng bo mt nhiu lp. Yu cu v lu tr - C s d liu phi c kh nng lu tr vi dung lng ln, trong thi gian lu di. - C kh nng lu tr c nhiu nh dng d liu khc nhau nh d liu c cu trc, d liu phi cu trc di dng tp gn km (d liu tp vn bn, d liu phim, nh, m thanh). - Cho php tm kim ton vn (full text search) trong ton b CSDL. Khuyn ngh c trong cc tp gn km. - Chun ha d liu lu tr theo chun k t Unicode. Yu cu v giao din

8. 9.

10. - Tng thch vi cc trnh duyt thng dng hin nay: Internet Explorer, Firefox, Opera, 11. - Cho php ngi qun tr t cu hnh cc thng tin hin th trong cc giao din tip nhn h s. - Giao din c thit k phi m bo m thut, tin li v d s dng. 12. - H tr hin th ting Vit theo chun Unicode. 13. - Tun th cc quy nh v chun ni dung web, cc nh dng vn bn, cc nh dng hnh nh theo Quyt nh s 20/2008/Q-BTTTT. Yu cu v kt ni thit b 14. - Cho php kt ni vi thit b c, in m vch phc v vic tra cu h s theo m vch. 15 - Cho php kt ni vi my qut, my in. 16. - H tr kt ni vi Kiosk tra cu cm ng. 17. - Cho php kt ni t ng vi h thng xp hng/cp s. 18. - Cho php tra cu tnh trng h s, kt qu gii quyt h s qua SMS, in thoi. Yu cu v an ton bo mt 19. - p ng kh nng an ton, bo mt theo nhiu mc: mc mng, mc xc thc ngi s dng, mc CSDL. 20. - H tr tch hp v xc thc thng qua cc h thng danh b in t nh AD, LDAP, m bo ng c ch ng nhp mt ln i vi cn b c phn cng tham gia h thng ca c quan hnh chnh. 21. - H thng cp s t ng l duy nht, ch hot ng trong gi hnh chnh, phc v cho cc bn tip nhn h s th tc hnh chnh (cc my tnh phc v tip nhn h s) theo quy nh. 22. - Cho php t ng cp nht cc s kin (event log) din ra trong ton b h thng phc v theo di, gim st v c c ch t cnh bo cc li pht sinh trong qu

trnh hot ng ca h thng. Yu cu v trao i, tch hp 23. - Cung cp cc d liu u ra theo chun XML phc v cng tc lp bo co theo quy nh hin hnh, theo quy nh ni b ca n v, ng thi cung cp d liu theo cc khun dng thng nht phc v quy trnh trao i thng tin vi cc h thng khc. - Cu trc d liu ca tp XML c xc nh ty thuc vo nhu cu trao i thng tin ca cc h thng. - Th tc trao i thng tin vi cc h thng thng tin khc cn c s tha thun v thng nht trc khi tin hnh kt ni cc h thng. 24. - m bo nguyn tc cung cp d liu u ra cho cc h thng thng tin khc v chp nhn u vo t cc h thng thng tin khc theo chun XML phc v qu trnh trao i thng tin. Yu cu v khai thc, vn hnh 25. - Cho php sao lu d liu nh k v t xut. 26. - Cho php phc hi d liu khi h thng gp s c. 27. - Cung cp cc bo co khai thc, vn hnh h thng. 28. - Cho php nh ngha v qun tr quy trnh tip nhn h s, lun chuyn h s, gii quyt h s v tr kt qu cho tng th tc hnh chnh. - Cc quy trnh tip nhn h s, lun chuyn h s, gii quyt h s cho php x l trng hp b sung h s. 29. - Cho php nh ngha v qun tr mu biu theo quy nh ca th tc hnh chnh v quy nh hnh chnh. Danh sch tnh nng k thut nn c TT 1. 2. 3. Tnh nng k thut - Thit k h thng tun th cc nguyn tc c bn ca kin trc hng dch v (Service Oriented Architecture). - Cho php ci t v vn hnh tt trn nhiu mi trng h iu hnh nn c bn nh Windows, Linux, Unix, - Thit k, xy dng v khai thc C s d liu s dng ngn ng SQL chun c th cho php trin khai trn nhiu h qun tr C s d liu nh SQL Server, Oracle, DB2 v cc ng dng qun l d liu nh MySQL, ... - Cho php theo di, gim st vic s dng ti nguyn h thng. - Cho php qun l v s dng ch k s cho cc i tng trong h thng nh ngi dng, my ch. - T ng tnh ton ngy hn tr kt qu tr nhng ngy ngh v ngy l.

4. 5. 6.

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- Kt hp vi chc nng hng dn th tc hnh chnh cung cp c ch t vn gin tip cho t chc, c nhn hon thin h s th tc hnh chnh theo nhiu knh nh qua in thoi, mng internet trc khi t chc, c nhn n np h s. V d: T chc, c nhn c nhu cu chun b mt b h s th tc hnh chnh v gi h s qua mi trng mng, h thng phi c kh nng kim tra tnh y ca u mc b h s, tnh ng n v nh dng d liu, sau cn b TN&TKQ c nhim v xem xt tnh chnh xc ca thng tin khai bo, tnh php l ca cc giy t, ti liu trong h s t vn cho t chc, c nhn hon thin h s trc khi t chc, c nhn mang b h s n np trc tip ti b phn TN&TKQ (i vi cch thc thc hin l ti b phn TN&TKQ).

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- Cho php m thm bn tip nhn o sn sng tip nhn v phn quyn tip nhn h s t mng internet trong gi hnh chnh (theo quy nh) i vi mt s th tc hnh chnh c th trin khai dch v cng mc 3 (thi gian gi h s ca t chc, c nhn khng ph thuc vo gi hnh chnh). - Cho php tra cu tnh trng h s qua in thoi di ng c kt ni mng internet.

9.