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Human Resource Management in Banking Sector

Study of branches of a Canaadian bank was done. nterviews conducted indicate that three attributes of
that environment are likely to be important factors in explaining branch performance: the nature of
communications between co-workers and between the employees and the manager, performance
evaluation and feedback, and the extent to which managers provide recognition of their
employees'contributions.
Bartel, A (2000). Human Resource Management and Performance in the Service Sector: The Case of
Bank Branches.

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