GII THIJU CHUNG

1.1. Gii thiu bi ton quan l khch sn

1.1.1. Pht biu bi ton quan l khch sn
Nghanh Du Lich la mot nghanh kinh doanh c t rt lu tren th gii. Ti cc
nc pht trin, nghanh Du Lich pht trin ht sc mnh m va c li nhun cao vi
s h tr c lc cua cng ngh thng tin trong t chc va hot ong . Ti nc ta,
nghanh Du Lich c th c xem la mot nghanh kinh doanh lu i. Nhng trong
nhng nm gn y, nghanh Du Lich mi thc s pht trin v quy m cng nh nh
hng cua n trong cc lnh vc kinh t x hoi ngay cang c m rong. Tuy nhien,
vic ng dng cng ngh thng tin cho nghanh Du Lich ti nc ta cn hn ch. Trong
bi cnh , vic xy dng chng trnh qun ly khch sn cho nghanh Du Lich la v
cng cn thit nhm nng cao hiu qu kinh doanh cng nh cht lng phc v khch
hang.
Bai ton qun ly khch sn t ra yeu cu xy dng mot gii php cng ngh
thng tin kh thi, ph hp v quy m pht trin va kh nng u t cua khch sn va
va nh nc ta. gii quyt bai ton tren c s thc t, em tin hanh kho st
va thc nghim bai ton qun ly khch sn ti khch sn La Thanh ia ch 218 oi
Cn, Ba nh, Ha Noi.
1.1.2. Khao st khch sn La Thnh
Khch sn La Thanh ti ia ch 218 - oi Cn, Ba nh Ha Noi la khch sn
hot ong lu nm. Tuy nhien, cc khu trong cng tc qun ly va kinh doanh cn
mang nng tnh cht thu cng. M hnh hot ong cua h thng c m t qua cc
s sau:





































Hnh 1: Qui trnh t phng cua h thng
Nhn yeu cu t phng
Xc inh kh nng p ng
Tr li khch
Lp thng tin t phng
Nhn khng inh t khch
Tng hp tnh hnh t phng
T chi
Hu b Sa i
Hnh 2: Qui trnh thu phng cua h thng
Nhn yeu cu thue phng
Xc nhn cc t phng, xc nhn kh nng p ng
Tr li khch
Lp thng tin thue phng
Nhn khng inh t khch
Tng hp tnh hnh thue phng
T chi
Hu b Sa i


















Nhan xet: Qui trnh thu cng da tren sc ngi la chnh boc lo nhng
nhc im sau y:
v Vic lu tr h s cua khch hang cng nh cc thng tin cn thit trong
cng tc thanh ton u c tin hanh thu cng bng s sch va cc
chng t vi mot s lng ln va lu tr trong nhiu nm, chnh v vy
gy ra nhiu kh khn cho cng tc qun ly, tn nhiu thi gian va cng
sc cho nhng ngi trc tip iu hanh vi nhng bin php bo qun va
hnh thc kim tra, kim ke phc tp.
Hnh 3: Qui trnh cung cp d|ch v cua h thng
Cung cp dich v
Lu thng tin s dng dich v
Tng hp thng tin s dng dich v
Hnh 4: Qui trnh tra phng cua h thng
Nhn Yeu cu tr phng
Xc nhn thng tin tr phng
Lu thng tin tr phng
Lp ho n
Nhn tin thanh ton
Tng hp tnh hnh tr phng
v Khi lu tr thng tin bng phng php truyn thng, nu c sai st th
vic sa i gp nhiu kh khn va s rt khng hay nu phi sa i
nhiu ln.
v Tn nhn lc v trong mi khu cn mot s ngi qun ly va gip vic.
v Vic ng k thue phng vi mot s lng khch ln i khi rm ra va
mt thi gian .
v Khch sn khng p dng vic tin hc ha va cc phng tin qun ly
hin i lam gim uy tn cua khch sn.
v Khch sn khng th m rong kinh doanh nu khng qung co va thu
ht khch hang trong khi vic cnh tranh trong nghanh kinh doanh khch
sn ngay cang mnh.
Chnh nhng nhc im ni tren va mc tieu nng cao cht lng phc v
khch hang va qun ly hiu qu vic kinh doanh cua khch sn, H thng qun ly
khch sn tch hp Web c xy dng da tren nhu cu tin hc ha cng vic kinh
doanh khch sn La Thanh.
Cc yu cu oi vi tnh nng h thong:
v T ong ho cc tc nghip cua h thng: t phng t ong, qun ly
khch vao t ong, t ong ho cng vic tnh ton nh in ho n, tng
hp doanh thu... nhm lam tng hiu sut x ly va tnh chnh xc trong khi
phc v khch hang.
v D liu a vao c kim tra va chun ho m bo s ng n va cht
ch.
v C s d liu h thng y u va thng nht qun ly hot ong khch vao
khch sn, s dng dich v, thanh ton, va khch ra khi khch sn.
v Cung cp y u, chnh xc cc thng tin v khch sn: s phng, loi
phng, cc loi dich v
v Cho php t ong ha vic t phng thc hin bi chnh khch hang qua
mng Internet, thc hin bi nhn vien qua giao din h thng
v Cho php khch hang truy vn cc thng tin v khch sn thng qua mng
Internet linh ong, nhanh va chnh xc.
v H thng to ra cc bo co, phn tch v hot ong kinh doanh cua khch
sn
Cc yu cu khc oi vi h thong:
v H thng tin cy va chnh xc, giao din thn thin d s dng, h thng
linh ong, d liu truy cp nhanh
v H thng m bo bo mt cho ngi s dng, m bo ngi dng thc
hin ng phm vi chc nng.
Vi nhng yeu cau t ra, em la chon cc phng php v` cng cu
pht trin h thng c trnh b`y trong phan di y.













PHAN TICH HJ THNG QUN L
KHCH SN TICH HP WEB

3.1. Phn tch chc nng h thng quan l khch sn tch hp
Web
Cc khi nim c bn
Lung d liu (DataFlow): l` cc d liu di chuyn t mt vi tr n`y n mt
vi tr khc trong h thng
Lung d liu c k hiu:
Kho d liu (Data Store): l` cc d liu c lu gi ti mt ch. Kho d
liu c k hiu:


Tin trnh (Process): l` mt cng vic hay mt h`nh ng c tc ng len
cc d liu l`m cho chng c di chuyn, c lu tr, thay i hay c phn phi.
Ten tin trnh phi l` mt mnh gm ng t v` b ng, v du tnh lng, lp
n h`ng
Tin trnh c k hiu:
n: ch s hiu cua tin trnh

Tc nhn (Actor): l` ni xut pht (ngun-source) hay ni n (ch-sink)
ca lung d liu. Tc nhn nm ngoi phm vi h thng (hay mot phn h thng)
c xem xt. Ten tc nhn phi la mot danh t nh khch hang, nha cung cp
K hiu tc nhn:
3.1.1. Biu ng canh cua h thng
Biu ng cnh H thng qun ly khch sn cho ta mot ci nhn tng quan
v h thng. N bao gm ba thanh phn:
v Mot tin trnh duy nht: H thng quan l khch sn;
D Ten kho d liu Ten kho d liu D
n

Tn tin
trnh
Tn tc nhn
v Hai tc nhn Khch va Ban quan l c mi quan h thng tin vi h thng;
v Cc lung d liu i t hai tc nhn vao h thng va t h thng n cc tc
nhn.



































HJ THNG
QUN L
KHCH SN
KHCH/DON
BAN QUN L
Yeu cu t phng
Tr li Yeu cu t phng
Yeu cu thue phng
Tr li yeu cu thue phng
Yeu cu nhn phng
Tr li yeu cu nhn phng
Yeu cu cp nht thng tin dich v

Tr li yeu cu dich v
Yeu cu tr phng
Ha n thanh ton
Yeu cu bo co
Bo co
Hnh 10: Biu ng canh cua h thng quan l khch
sn
Yeu cu cp nht thng tin tin nghi
Yeu cu dich v
Yeu cu cp nht thng tin phng

Yeu cu cp nht thng tin loi phng



3.1.2. S phn r chc nng cua h thng


























3.1.2.1. Quan l ti nguyn
Khch sn La Thanh c cc tai nguyen cn phi qun ly: phng, loi phng,
tin nghi trong : mi phng thuoc mot loi phng. Cc tin nghi c trang bi theo
tng phng khc nhau.
Phng la tai sn c bn nht cua khch sn. Thng tin v phng cn phi c
qun ly phc v cho qui trnh t phng, khch vao, khch ra. Thng tin v phng
bao gm: s phng, loi phng, gi phng, cc tin nghi s c a vao kho d
liu danh sch phng. Thng tin v phng cng phi cp nht thng xuyen trng thi
cua phng: trng, ri, c t.
Cc tin nghi c trang bi trong khch sn phi c phn loi va cp nht
vao danh sch cc tin nghi. Cc tin nghi nay s c qun ly theo tng phng va do
HJ THNG QUN L KHCH SN
Qun ly t phng
Qun ly khch vao
Qun ly s dng dich v
Qun ly khch ra
Quan l t phng qua mng Quan l khch sn
Bo co
t phng qua mng
Thng tin v khch sn
Qun ly tai nguyen
Hnh 11: S phn r chc nng h thng
nhn vien nha bung kim sot tnh trng phng khi dn dp phng trong thi gian
khch .
Qun ly tai nguyen cho php qun ly dich v ma khch sn cung cp: dich v
git la va dich v n ung, cp nht thng tin v cc dich v nay. i vi dich v n
ung ta c th them, sa, xo thng tin v thc n: cc mn n, gi tin. i vi dich
v git la, ta c th them, sa, xo thng tin v gi tin git la cho cc loi qun o
khc nhau.






3.1.2.2. Quan l t phng (Reservation)
Chc nng qun ly t phng cho php qun ly thng tin v cc cuoc t
phng cua khch. Thng tin v cc cuoc t phng bao gm: thng tin v khch nh:
ten khch, gii tnh, ia ch lien lc, s in thoi, s fax, thng tin t phng bao
gm: s phng, ngay n, gi n, ngay i






3.1.2.3. Quan l khch vo (CheckIn)
v Khch c t trc
Khch a ra thng tin lien quan n cuoc t phng. Nhn vien l tn tra cu
thng tin cuoc t phng tren my tnh, xc nhn li cc thng tin checkin va lu vao
Quan l ti nguyn
Phng Loi phng Tin Nghi Dich v n ung Dich v git la
Hnh 12 : Chc nng Quan l ti nguyn
Quan l t phng
Reservation Khch
Hnh 13: S phn r chc nng Quan L t phng
c s d liu. Thng tin check in bao gm thng tin v khch va thng tin phng
khch thue.
v Khch khng t trc
Nhn vien l tn cung cp cc thng tin v phng trng trong khch sn cho
khch thng qua vic truy vn my tnh vao kho d liu danh sch phng. Khch xc
nhn thue phng, nhn vien s lu cc thng tin vao c s d liu.







3.1.2.4. Quan l s dng d|ch v
Thng tin khch s dng cc dich v: n ung va git la s c lu vao c s
d liu va c tnh ton t ong s tin khch phi tr. Khch c th thanh ton theo
ho n rieng l cua tng dich v cng c th chp nhn thanh ton vao chung vi tin
phng






3.1.2.5. Quan l khch ra (CheckOut)
Khch nhn c ho n t nhn vien thu ngn l tn va thanh ton tin.
Nhn vien xc nhn vic thanh ton vao c s d liu. Nhn vien thu ngn t phng
khch thue thanh trng.
Quan l Khch vo
CheckIn Khch
Hnh 14: S phn r chc nng Quan L Khch vo
Quan l s dng d|ch v
in thoi An ung
Hnh 15: S phn r chc nng Quan L s dng d|ch v





3.1.2.6. Bo co
H thng bo co c th lc theo thi gian hoc theo mot s tieu ch khc
v Bo co v tnh trng phng : s phng ri, phng bn, phng c t, phng
ang dn dp.
v Bo co v khch: s khch checkin, s khch checkout, s khch t phng
v Bo co v Reservation
v Bo co doanh thu phng
v Bo co doanh thu d|ch v

3.1.2.7. Thng tin v khch sn
Chc nng thng tin v khch sn nhm gii thiu va qung co v khch sn:
lich s khch sn, vi tr ia ly, ia ch khch sn, din tch, khun vien cua khch sn,
s in thoi, s fax cua khch sn cho khch hang lien h.
Thng tin v khch sn a ra cc dich v ma khch sn cung cp, cc quy
inh, chnh sch, cc u i cua khch sn i vi khch hang.
T vic truy vn cc thng tin v khch sn, khch hang c th gi in thoi,
gi fax, hoc t phng trc tip tren mng hn ngay check-in.
3.1.2.8. Dt phng qua mng
Sau khi truy vn tren mng, khch hang c th la chn vic t phng ti
khch sn thng qua mng. c th t phng, khch hang s c cung cp mot tai
khon vi email cua khch hang c va password.
Vic t phng qua mng c tin hanh nh sau: khch s a ra cc thng
tin lien quan n cuoc t phng: s lng phng t, s khch n checkin, s lng
Quan l khch ra
CheckOut Ho n thanh ton
Hnh 16: S phn r chc nng Quan L khch ra
phng n, s lng phng i, s lng phng tp th, ngay checkin va ngay check
out. Yeu cu vi cuoc t phng la ngay t phng s trc ngay checkin hai ngay
.Cc thng tin nay s c gi ti h thng. Khi , h thng s t ong truy vn
kim tra cc thng tin khch nhp c tho mn yeu cu. Sau h thng s kim tra
s lng phng c th p ng cho khch. Nu nh tho mn th s gi yeu cu khch
xc nhn li thng tin t phng va t phng cho khch. Nu khng tho mn th s
gi thng tin t chi khch.
Khch c cung cp mot tai khon, do khch c th xem cc thng tin
lien quan n cc cuoc t phng, check - in, thanh ton va check-out cua rieng bn
thn mnh vi khch sn.
3.1.3. Biu lung d liu cua h thng
Biu lung d liu mc 0 cua H thng qun ly khch sn bao gm 6 tin
trnh chnh tng ng vi 6 chc nng chnh nhn c t vic phn tch cc chc
nng cua h thng. Bng vic phn r 6 chc nng cua h thng ta s nhn c cc
biu lung d liu mc 1.
3.1.3.1. Biu lung d liu mc 0 cua H thng quan l khch sn


Khch
1.0

Quan l
t phng
2.0

Quan l
khch vo
3.0
Quan l
s dng
d|ch v

4.0

Quan l
khch ra
5.0

Quan l
ti nguyn
6.0

Lp
bo co
Ban quan l
DS Reservation
DS phng
Tr li yeu cu t phng
Yeu cu t phng
Yeu cu thue phng
Tr li yeu cu thue phng
Yeu cu dich v
Tr li yeu cu dich v
Yeu cu tr phng
Ha n
Thng tin khch
Thng tin
t phng
Thng tin phng
DS khch
Thng tin
s dng dich v
Thng tin phng
Dich v
Ha n
Dich v
DS khch
DS phng
Thng tin phng
Thng tin phng
DS phng
DS Reservation
Thng tin khch
Thng tin dich v
Thng tin
phng
Thng tin t phng
Bo co
Yeu cu cp nht thng tin tai nguyen
Thng tin
dich v
Thng tin
phng
Yeu cu bo co
Ha
n
Tin nghi
Thng tin
Tin nghi
Thng tin Tin nghi
Hnh 17: Biu lung d liu mc 0 cua h thng
3.1.3.2. Biu lung d liu phn r chc nng Quan l t phng

3.1.3.3. Biu lung d liu mc 1 chc nng Quan l khch vo.
Biu lung d liu phn r chc nng Qun ly khch v`o vi khch c t


2.1.1

Tra cu
Reservation
2.1.2

Check in
Khch
Yeu cu nhn phng
Thng tin
Reservation
Reservation
Thng
tin
nhn
phng
Phng
Thng tin
Phng bn
Thng tin
Reservation
Hnh 19: Biu lung d liu cua chc nng Quan l khch vo
1.1

Tra cu
thng tin
1.2

Dt phng
Khch
Yeu cu phng cn t
Phng
Tr li
yeu cu
phng
cn t
Khch
Reservation
Phng
c
t
Phng ri
Thng tin khch
Thng tin
t phng
Thng tin t phng
Hnh 18: Biu lung d liu mc 1 cua chc nng Quan l t phng
Phng ri

Biu lung d liu Qun ly khch v`o vi khch khng t trc

3.1.3.4. Biu lung d liu phn r chc nng Quan l s dng d|ch v





2.2.1

Tra cu
Thng tin
pho
2.2.2

Check in
Khch
Yeu cu thue phng
Phng ri
DS phng
Thng
tin
check in
Thng tin phng bn
Phng ri Khch
Thng tin khch
Thng
tin
nhn
phng
Hnh 20: Biu lung d liu cua chc nng Quan l khch vo
Khch
3.1

Quan l s
dng d|ch v
Yeu cu v dich v
Tr li Yeu cu v dich v
Dich v
Thng tin v cc dich v
khch s dng
Hnh 21: Biu lung d liu mc 1 chc nng Quan l s dng d|ch v
3.1.3.5. Biu lung d liu phn r chc nng Quan l khch ra















4.1

Tra cu
Check In
Khch
Yeu cu tr phng
Thng tin
v CheckIn
4.2

Thanh ton
Ha n
Tnh tin
3.0

Quan l s
dng d|ch v
S tin cho dich v
khch s dng
Tin thue phng
Thng tin phng ri
4.3

Check-out
Thng tin
v phng
Phng
Hnh 22: Biu lung d liu mc 1 cua chc nng Quan l Khch ra
tin
thanh
ton
3.1.3.6. Biu lung d liu phn r chc nng Quan l ti nguyn



3.1.3.7. Biu lung d liu phn r chc nng Lp bo co


Ban quan l
5.2

Quan l
Loi phng
5.3

Quan l
Tin nghi
5.4

Quan l
D|ch v
5.1

Quan l
phng
Yeu cu cp nht

thng tin phng
Yeu cu cp nht

Thng tin loi phng
Yeu cu cp nht

thng tin dich v
Yeu cu cp nht

thng tin tin nghi
Dich v
Loi phng
Tin Nghi
Phng
Thng tin tin nghi Thng tin dich v
Thng tin phng Thng tin loi phng
Hnh 23: Biu lung d liu mc 1 cua chc nng Quan l ti nguyn
Ban quan l
6.0

Lp bo
co
Yeu cu v bo co
Danh sch cc bo co
Dich v
Tin nghi
Phng
Khch
Ho n
Reservation/ CheckIn
Thng tin dich v
Thng tin phng
Doanh thu
Thng tin
khch
CheckIn/ Reservation
Thng tin tin nghi
Loi Phng
Thng tin
loi phng
Hnh 24: Biu lung d liu mc 1 cua chc nng lp bo co
3.2. Phn tch d liu h thng quan l khch tch hp Web
Cc khi nim c ban:
Thc th (Entity): l` khi nim ch mt tang cc i tng cu th hay cc
khi nim c cng nhng c trng m` ta quan tm.
Thc th c k hiu nh sau:

Thuc tnh: l` cc c trng ca cc thc th. Thuc tnh kha l` thuc tnh
xc inh tnh duy nht ca mt thc th
Cc lin kt: l` cc mi quan h gn kt cc thc th trong m hnh thc th
lien kt E-R. Cc thc th c th tham gia vi s lng khc nhau trong mi lien kt
vi thc th khc
K hiu lien kt:

K hiu: O: , 1: Nhiu:


3.2.1. Cc thc th v thuc tnh trong h thng
T vic phn tch hot ong cua h thng ta xc inh c cc thc th cua h
thng nh sau:
1. Phng
Bang 1: Thng tin v phng
TT Ni dung Ghi ch
1 S phng La thuoc tnh kho
2 Loi phng
3 Gi
4 M t M t thng tin v phng da tren loi phng
5 Trng thi phng Ri, bn, c t
2. Loi Phng
Bang 2: Thng tin v loi phng
TT Ni dung Ghi ch
TNTHCTHE
TNLINKT
1 M loi phng La thuoc tnh kho
2 Ten loi phng
3 Gi
4 M t M t thng tin v phng da tren loi phng

3.Tin nghi
Bang 3: Thng tin v Tin nghi
TT Ni dung Ghi ch
1 M loi tin nghi La thuoc tnh kho c them vao
2 Ten loi tin nghi
3 M t M t thng tin v loi tin nghi

4.Khch
Bang 4: Thng tin v Khch
TT Ni dung Ghi ch
1 M khch hang La thuoc tnh kho them vao
2 Ten khch hang La thuoc tnh ten
3 Gii tnh
4 Thng tin inh danh
La loi giy t inh danh khch hang: chng minh
th, giy php li xe, visa
5 ia ch lien lc
6 S in thoi
7 S Fax
8 Nc t nc ni khch n

5. Reservation
Bang 5: Thng tin v Reservation
TT Ni dung Ghi ch
1 M Reservation La thuoc tnh kho c them vao
2 Ten khch hang
3 Gii tnh
4 ia ch lien lc
5 S in thoi
6 S Fax
7 Nc t nc ni khch n
8 S phng n S lng phng n
9 S phng i S lng phng i
10 S phng tp th S lng phng tp th

6. D|ch v
Bang 6: Thng tin v d|ch v n ung
TT Ni dung Ghi ch
1 Ten n/ung
2 Gi tin
3 M dich v La thuoc tnh kho c them vao

Bang 7: Thng tin v d|ch v Git l
TT Ni dung Ghi ch
1 Loi qun o
2 Gi tin Gi tin ty theo loi qun o
3 M dich v La thuoc tnh kho c them vao

3.2.2. M hnh quan h thc th ER

3.2.3. M hnh quan h
Chuyn cc thc th va cc lien kt thanh cc quan h ta c m hnh quan h
nh sau:
Xt khch t phng nhng cha ti nhn phng la PRE_GUEST. Khch n
nhn phng la GUEST. Khi ta s c PRE_GUEST c th t phng cho mot hoc
nhiu GUEST n. Cn GUEST c th la PRE_GUEST cng c th la GUEST n l
khng c t phng trc ma n trc tip.
Mot Reservation c th c nhiu ReservationDetail. Khi khch hang checkin,
thng tin ReservationDetail s kt ni vi thng tin CheckIn.
Khch hang s dng cc dich v, tin s dng dich v c tnh tin vi tin
phng










KHCH RESERVATION DCH VJ
PHNG
C
THU
S
DJNG
TIJN NGHI
TRANG
B
THUC
LOI PHNG
DT
Hnh 25: S m hnh quan h thc th ER cua h thng
Ngay thue
Ngay s dng






PRE_GUEST

#m pre_guest
#ten pre_guest
#ia ch
#in thoi

PHONG

#s phng
#m loi phng

GUEST

#m guest
#ten guest

LOI PHONG

#m loi phng
#ten loi phng

TRANG BI

#s phng
#m tin nghi

TIEN NGHI

#m tin nghi
ten tin nghi

CHECKIN

#m checkin
#m guest
#s phng
Hnh 26: S m hnh quan h
DICHVUGIT L

#m d|ch v git l
#m ho n
#m qun o
#m checkin
#m guest
HO jN

#m ho n
#m checkin
#tin phng
#tin dich v n ung
#tin dich v git la

RESERVATIONDETAIL

#m reservation detail
#s phng
#pre_guest

RESERVATION

#m reservation
#s phng
#m pre_guest

GIT L

#m qun o
m t
gi tin

DICHVUANUONG

#m d|ch v n ung
#m ho n
#m thc n
#m checkin
#m guest
AN UONG

#m thc n
ten mn n
gi tin


CHONG 4: THIT K HJ THNG QUN L
KHCH SN TICH HP WEB

4.1. Thit k d liu h thng
qun tri h thng ta thit k hai bng d liu User va Role trong User
lu thng tin v cc nhn vien trong h thng. Role lu danh sch vai tr nhn vien
trong h thng.
Vi khch vao khch sn ta phi s dng cc thng tin inh danh khch.
Thng tin inh danh khch c th la: Chng minh th nhn dn, ho chiu, bng li xe.
T ta xy dng them bng Identity cha cc kiu inh danh khch hang.
4.1.1. Chi tit cc bang d liu cua h thng
Null = Yes: Cho php nhn gi tri rng.
Null = No : Khng cho php nhn gi tri rng.
Kho = PK: Kho chnh; Kho = FK: Kho ngoai
Int: La kiu integer 4 bytes
Char: la kiu character
Money: kiu d liu tin t 8 bytes
DateTime: kiu d liu ngay thng 8 bytes
Nvarchar: kiu d liu Unicode.
Bit: kiu d liu interger c gi tri 0 hay 1.

4.2.1.1. Phng
Bang 10: Bang d liu Room
Room
Tn trng Kiu d liu Null? Kho Ghi ch
RoomNo Int (4) No PK S phng
RoomTypeID Int (4) No FK M loi phng
RoomStatus Char(1) No V: phng trng
O: phng bn
R: phng c t
Price Money (8) No Gi phng
Descriptions Nvarchar (80) Yes M t thng tin v phng

4.1.1.2. Loi Phng
Bang 11: Bang d liu RoomType
RoomType
Tn trng Kiu d liu Null? Kho Ghi ch
RoomTypeID Int (4) No PK M loi phng
RoomTypeName NvarChar (30) No Ten loi phng
Price Money (8) Yes Gi tin theo loi phng

4.1.1.3. Trang b|
Bang 12: Bang d liu Equipment
Equipment
Tn trng Kiu d liu Null? Kho Ghi ch
AmenityID Int (4) No FK M loi tin nghi
RoomNo Int (4) No FK M s phng

4.1.1.4. Tin Nghi
Bang 13: Bang d liu Amenity
Amenity
Tn trng Kiu d liu Null? Kho Ghi ch
AmenityID Int (4) No PK M tin nghi
AmenityName NvarChar (30) No Ten tin nghi
Descriptions Nvarchar (80) Yes M t thng tin tin nghi


4.1.1.5. D|ch v n ung
Bang 16: Bang d liu RestaurantService
RestaurantService
Tn trng Kiu d liu Null? Kho Ghi ch
ServiceID Int (4) No PK M s dng dich v
InvoiceID Int (4) Yes FK M ho n c th tnh
vi tin phng
MenuID Int (4) No FK M thc n
ServiceDate Datetime (8) Yes Ngay s dng dich v
NoItems Int (4) Yes Tng s mn n
TotalPrice Money (8) No Tng tin
CheckinID Int (4) No FK M Checkin

4.1.1.6. Thc n
Bang 17: Bang d liu Menu
Menu
Tn trng Kiu d liu Null? Kho Ghi ch
MenuID Int (4) No PK M thc n
MenuName NvarChar (30) No Ten mn n
Descriptions Nvarchar (80) Yes M t
Price Money (8) No Gi mn n

4.1.1.7. D|ch v git l
Bang 18: Bang d liu LaudryService
LaudryService
Tn trng Kiu d liu Null? Kho Ghi ch
ServiceID Int (4) No PK M s dng dich v
InvoiceID Int (4) Yes FK M ho n
ItemID Int (4) No FK M loi qun o
ServiceDate Datetime (8) Yes Ngay s dng dich v
NoItems Int (4) Yes S lng qun o
TotalPrice Money (8) No Tng tin
CheckInID Int (4) No FK M Checkin

4.1.1.8. Git l
Bang 19: Bang d liu Laudry
Laudry
Tn trng Kiu d liu Null? Kho Ghi ch
ItemID Int (4) No PK M qun o
Descriptions Nvarchar (80) Yes M t
Price Money (8) No Gi tin

4.1.1.9. Nhn vin
Bang 20: Bang d liu User
User
Tn trng Kiu d liu Null? Kho Ghi ch
UserID int (4) No PK M nhn vien
UserName NvarChar (30) No Ten nhn vien
Sex Char (8) Yes Gii tnh
Account NvarChar (30) Yes Tai khon nhn vien
Passwords Char (10) Yes Mt khu ng nhp
RoleID Int (4) Yes FK M vai tr

4.1.1.10. Vai Tr
Bang 21: Bang d liu Role
Role
Tn trng Kiu d liu Null? Kho Ghi ch
RoleID Int (4) No PK M vai tr
RoleName NvarChar (30) Yes Ten vai tr
Descriptions Nvarchar (80) Yes M t vai tr




4.1.1.11. D|nh Danh: Identity
Bang 22: Bang d liu Identity
Identity
Tn trng Kiu d liu Null? Kho Ghi ch
IdentityID Int (4) No PK M inh danh
IdentityName NvarChar (50) No Ten inh danh

4.1.1.12. Khch hng Pre_Guest
Bang 23: Bang d liu Pre_Guest
Pre_Guest
Tn trng Kiu d liu Null? Kho Ghi ch
Pre_GuestID Int (4) No PK M Pre_Guest
Pre_GuestName NvarChar (30) No Ten khch hang Pre_Guest
Email Char (50) No ia ch email cua khch
Passwords Char (10) No Mt khu
Sex Char (8) Yes Gii tnh
ContactAddress Nvarchar (80) Yes ia ch lien lc
Telephone Char (30) Yes in thoi
Fax Char (30) Yes S Fax
Country Nvarchar (80) Yes Nc
Pre_GuestType Nvarchar (80) Yes Loi khch hang

4.1.1.13. Khch hng Guest
Bang 24: Bang d liu Guest
Guest
Tn trng Kiu d liu Null? Kho Ghi ch
GuestID Int (4) No PK M Guest
GuestStatus Bit (1) No Khch n/ Khch oan
GuestName NvarChar (30) No Ten khch hang Guest
GuestSex Char (8) Yes Gii tnh
GuestAddress Nvarchar (80) Yes ia ch lien lc
GuestPhone Char (30) Yes S in thoi khch hang
GuestFax Char (30) Yes S fax
IdentityType Int (4) Yes Kiu inh danh
IdentityNo Char (30) Yes Dy ky t inh danh
GuestCountry NvarChar (30) Yes in thoi
Pre_GuestID Int (4) Yes FK M khch hang Pre_Guest

4.1.1.14. Reservation
Bang 25: Bang d liu Reservation
Reservation
Tn trng Kiu d liu Null? Kho Ghi ch
ReservationID Int (4) No PK M Reservation
Pre_GuestID Int (4) No FK M Pre_Guest
NoofRooms Int (4) Yes Tng s phng t
NoofSingle Int (4) Yes Tng s phng n
NoofDouble Int(4) Yes Tng s phng a
NoofSuite Int (4) Yes Tng s phng tp th
NoofGuest Int (4) Yes Tng s khch
Requests Nvarchar(250) Yes Yeu cu them

4.1.1.15. ReservationDetail
Bang 26: Bang d liu ReservationDetail
ReservationDetail
Tn trng Kiu d liu Null? Kho Ghi ch
ResDetailID Int (4) No PK M Reservation detail
ReservationID Int (4) No FK M Reservation
RoomNo Int (4) No FK S phng c t
ResDate Datetime (8) No Ngay t phng
DateIn Datetime (8) No Ngay checkin
DateOut Datetime (8) No Ngay checkout
ResType Nvarchar (80) Yes Kiu t phng
Note Nvarchar(250) Yes Ghi ch



4.1.1.16. CheckIn
Bang 27: Bang d liu CheckIn
CheckIn
Tn trng Kiu d liu Null? Kho Ghi ch
CheckInID Int (4) No PK M CheckIn
RoomNo Int(4) No FK S phng
ResDetailID Int (4) Yes FK M Reservation Detail
DateIn Datetime (8) No Ngay checkin
TimeIn Char(10) No Gi checkin
Discount Int (4) Yes Phn trm gim gi
Tax Money (8) No Tin thu
OutofTime Int (4) Yes Thi gian qu gi
TimeOut Char(10) No Gi checkout
GuestName Nvarchar (30) Yes Ten Guest
GuestAddrress Nvarchar (80) Yes ia ch lien lc cua Guest
GuestPhone Char (30) Yes S in thoi
CheckOutSatus Bit (1) Yes Trng thi checkout
Comment Nvarchar(250) Yes Ghi ch thng tin checkin
RoomCharge Money (8) Yes Tin phng

4.1.1.17. Ha n
Bang 28: Bang d liu Invoice
Invoice
Tn trng Kiu d liu Null? Kho Ghi ch
InvoiceID Int (4) No PK M ho n
InvoiceDate Datetime (8) No Ngay lp ho n
CheckInID Int (4) No FK M CheckIn
RoomCharge Money (8) No Tin thue phng
LaudryCharge Money (8) Yes Tin dich v git la
RestaurantCharge Money (8) Yes Tin dich v n ung
Total Money (8) No Tng s tin khch phi tr




4.1.2. M hnh quan h cua cc bang



Hnh 28: S m hnh quan h ng vi chc nng Quan l ngi dng

Hnh 27: S m hnh quan h gia cc bang d liu trong h thng