D|a|ogue

?enny
Amanda Pl Lhls ls Amanda how may l help you?
CusLomer
Amanda Sure you would llke Lo geL some flowers Loday LhaL's noL a problem aL all
Pave you ordered from us before?
CusLomer
Amanda Ck greaL l can flnd your accounL wlLh your lasL name or your Lelephone number
CusLomer
CA8CLlnA

Amanda ?ou sald CuLAM Mlss kara? Pey kara how are you Loday?
CusLomer
Amanda greaL! are you sLlll ln 1727 Shore land urlve?
CusLomer
Amanda Ck and who are you sendlng Lo? And ls Lhls golng Lo her buslness or resldence?
CusLomer
She llves wlLh you Ck no problem aL all
and you sald you wanL Lhls dellver Loday?
MLLlSSA
CusLomer
Amanda before slx? we can cerLalnly do LhaL
And how would you llke Lhe card message Lo read?
CusLomer

Amanda AlrlghL so PA? 8l81PuA? LCvL ?Cu8 SlS ! allrlghL greaL
and do you know whaL would you llke Lo send Lo her ?
CusLomer
Amanda Ch you recelved our posL card ln Lhe newspaper? excellenL!
kLLL?
?ou wanL Lo do Lhe larmer's markeL flowers baskeL? LhaL's a greaL plck l Lhlnk she'll really
love lL
And do you wanL Lo surprlse her wlLh a box of chocolaLes or a happy blrLhday balloon?
CusLomer
Amanda Ck greaL allrlghL Ms oulam l have your LoLal of uS 3608 and LhaL does noL lnclude
your dellvery or Lax
MlLAu?

Co ahead whlL your credlL card number when your ready Ck l have LhaL one on flle here And
you have Lhe3 dlglL securlLy code on Lhe back?
erfecL And kara l have an emall on flle for you ls lL sLlll kpoulam[gmallcom?
CusLomer
Amanda erfecL! AlrlghLkara do you have a pen handy? greaL lm' golng Lo glve you a few
numbers LhaL would be helpfull
your LoLal agaln ls golng Lo be $3608
CLlu?
your order numbers for Lhls order ls 1194263 and also your cosLumer numbers 267337 and you
can use lL Lhe nexL Llme your call LhaL helps us savlng some Llme ln placlng your order
well do you have more quesLlons for me Loday ?
allrlghL! CreaL we're gonna have LhaL done Loday and we're golng Lo Lake a really good care of lL
for you
Lhanks agaln for calllng
bye bye !