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s GFF Global Freight Forwarders IT Information Technology FIGURE 1 THE EVOLUTION OF THE FREIGTH FORWARDERS
Customs broker
Freight Forwarder
Architect of transport; books space on all transport modes; may own some warehousing and transport assets, such as trucks for distribution; becomes the custodian of cargo; collaborates with customer and carrier; requires IT to automate clerical functions
Books space on all transport modes; provides a range of valueadded logistics services; collaborates with multiple supply chain players; uses IT to manage information and to keep customer informed about shipment status
Source: Third Party Logistics: Results and Finding of the 2008 thirteen Annual study