Question Which factor mostly affects business decisions Correct Answer Information Your Answer Information

Question ________ is doing yesterday's work today Correct Answer Procrastination Your Answer Procrastination True/False Question Relationships have to be mutually beneficial and healthy to both the parties. Correct Answer True Your Answer True

Question Contingency planning is Correct Answer Setting aside a time to think and come up with a potential problem Your Answer Setting aside a time to think and come up with a potential problem

Question The vision should be based on Correct Answer Talents and dreams , Hopes and passion Your Answer Hopes and passion , Knowledge , Understanding

Question The complimentary close of a letter must agree in tone with salutation. Correct Answer True Your Answer

True

Question Discussion is defined as Correct Answer The interchange of ideas with a goal of finding the best solution to the problem , This is positive and healthy Your Answer The interchange of ideas with a goal of finding the best solution to the problem , This is positive and healthy Match The Following Question Correct Answer Your Answer Achievements Accomplishments Accomplishments Poor eyes Limited eyesight Limited eyesight Poor vision Llimited deeds Llimited deeds Seer Spiritualist Positive growth

Question Progress reports are formal in nature. Correct Answer False Your Answer True

Question The activities included in written communication are Correct Answer Business Letters , Reports , Notices Your Answer Business Letters , Reports , Notices

Question Written communication is a Correct Answer Non-direct communication Your Answer Direct communication

Question Body of a letter is divided into ________ parts. Correct Answer 3 Your Answer 3

Question Various kinds of disease caused from stress Correct Answer Heartbeat increase , Slow digestion Your Answer Heartbeat increase , Increase in perspiration , Slow digestion

Question What are technical reports? Correct Answer It differs from others in its subject matter , It is like the memorandum report , It is a highly specialised form of report Your Answer It differs from others in its subject matter , It is a highly specialised form of report

Question Qualities of a good listener Correct Answer Welcomes disagreement , Looks for areas of agreement Your Answer Welcomes disagreement , Looks for areas of agreement

Question Objectives of the letter can be known in one glance by reading the Correct Answer Subject Your Answer

Subject

Question Head address is the Correct Answer Name , address and tel no of the sender of the letter Your Answer Name , address and tel no of the sender of the letter

Question Time management is Correct Answer Using time judiciously , Using time carefully and prioritising it Your Answer Using time judiciously , Using time carefully and prioritising it

Question This consists of the name and address of the person to whom the letter is being sent. Correct Answer Inside address Your Answer Inside address

Question What should go together ? Correct Answer Gesture and speech Your Answer Gesture and speech

Question The shortcomings of oral communication has paved the way for use of written communication . Correct Answer True Your Answer True

Question The advantages of written communication are Correct Answer Accuracy , Can be recorded , Brevity Your Answer Accuracy , Can be recorded , Brevity

Question The greater the gesture the louder the ________ Correct Answer Speech Your Answer Speech

Question Business letters can be useful in different ways like Correct Answer Legal evidence , Permanent information , Recovering dues Your Answer Legal evidence , Permanent information , Recovering dues

Question ________ is the most remembered element in forming an impression of someone. Correct Answer Handshake Your Answer Eye contact Match The Following Question Correct Answer Your Answer The handshake that conveys confidence is Firm and dry Firm and dry Pounding the fist on table Anger Anger Kind of non verbal communication Eye contact Body language Clothing , hair, jewellery, cosmetics Appearance

Appearance

Question Mechanical barriers are due to Correct Answer Disturbances in devices used for communication Your Answer Disturbances in devices used for communication

Question What is post script? Correct Answer It comes from latin word post scriptum , It means whatever has been written afterwards Your Answer It means whatever has been written afterwards

Question One year of our life is lost searching things Correct Answer True Your Answer True

Question It can be created by using templates or macros Correct Answer Memorandum Your Answer Memorandum

Question A good company differs from another in terms of ________ quality. Correct Answer Service Your Answer Work culture

Question One should look at the present with the eye towards Correct Answer

Future Your Answer Future

Question A presentation for consideration of something is called Correct Answer Proposal Your Answer Proposal

Question A ________ communication establishes and builds lasting relationships between people Correct Answer Two way Your Answer Two way

Question Business Communication is always goal oriented Correct Answer True Your Answer True

Question The middle part of presentation contains Correct Answer Main body is broken into points Your Answer Main body is broken into points

Question Written communication can be kept as ________ record. Correct Answer Legal Your Answer Legal

Question

Printing house journals maintain public relations within the organisation. Correct Answer True Your Answer True

Question A ________ is the core of business communication as it is an action oriented affair. Correct Answer Feedback Your Answer Feedback

Question This makes communication difficult Correct Answer One party talks and the other listens , One party gets angry , One party keeps focus on themselves Your Answer One party gets angry , One party keeps focus on themselves

Question A slide should only carry ________ information Correct Answer Important Your Answer Important

Question Communication is the task of imparting Correct Answer Information Your Answer Information

Question Ectomorph means Correct Answer Thin , Youthful , Tall Your Answer Thin , Youthful , Tall

Question To avoid stress stay away from things that are negative Correct Answer True Your Answer True

Question When stress becomes strain Correct Answer It is continuous Your Answer Harmful for the body

Question Charts,Film slides,transparencies are types of audio aids Correct Answer True Your Answer True

Question The maximum content on the slide should be limited to Correct Answer 25 words Your Answer 30 words

Question What is B2C? Correct Answer Business to consumer , It is an internet domain , It is useful for products and services when shopper's aim is convenience and buyer's aim need information about product features and prices Your Answer Business to consumer , It is an internet domain , It is useful for products and services when shopper's aim is convenience and buyer's aim need information about product features and prices

Question In the body of the message________ paragraph attracts the attention of the reader. Correct Answer Opening Your Answer Opening

Question Objectives of Communication are Correct Answer Information , Motivation , Education Your Answer Information , Motivation , Education

Question It is the most important part of any letter Correct Answer Body Your Answer Body

Question The most effective way of communication Correct Answer Written Your Answer All of above

Question Snap reaction is a type of physical barrier Correct Answer False Your Answer False

Question Treat everyone as important and Correct Answer Do not underestimate them , Understand them Your Answer

Do not underestimate them , Understand them , Complain about them

Question It can be used as legal record which may be used in the court of law Correct Answer Written communication Your Answer Written communication

Question House journals are a type of oral communication. Correct Answer False Your Answer False

Question Poor eyes limit your deeds. Correct Answer False Your Answer False Match The Following Question Correct Answer Your Answer Inward address Receivers address Receivers address Head Address Senders Address Senders Address Written Communication Non- Direct communication legal evidence Business letter legal evidence Non- Direct communication Outward Number Further reference Further reference

Question Memorandums cannot be structured in email system. Correct Answer False Your Answer False

Question Visual aids are used to emphasize the most vital points of the presentation Correct Answer True Your Answer True

Question ________ is an example of psychological noise Correct Answer Egotism Your Answer Illness

Question Management can function smoothly without Communication Correct Answer False Your Answer False

Question By trying to identify potential problems at the onset, it becomes possible to prevent many more in near future Correct Answer True Your Answer True

Question The various occasions of presentations are Correct Answer Training session , Conference , Presenation of new business plans Your Answer Training session , Conference , Presenation of new business plans Question ________ means that the future must be seen and communicated to the team Correct Answer Vision Your Answer Vision

Question What should be the place of inside address in the layout of the letter? Correct Answer Below the outward number Your Answer Below the outward number

Question The beginning of a presentation has Correct Answer Outline of the presentation Your Answer Main body of presentation is broken into points

Question Resting your forearm on the table gives the impression of being Correct Answer Distressed , Uninterested , Indifferent Your Answer Distressed , Uninterested , Indifferent Question Barrier for written communication can be Correct Answer Language Your Answer Language

Question A transparency should have________lines Correct Answer 25-30 Your Answer 25-30 Match The Following Question Correct Answer Your Answer Motivation and communication are two sides of the same coin and communication are two sides of the same coin Physical noise The external sounds that distract the comunicator The external sounds that distract the comunicator Noise One of the greatest sources of communication failure One of the greatest sources of communication failure Relational Message It indicates how sender and receiver feel about each other helps to complete the communication cycle Question It is very useful in collecting dues from customers Correct Answer Business letters Your Answer Business letters

Question This number can be used in further correspondence for ready reference. Correct Answer Outward Your Answer Outward

Question Normally ________ address is written under the outward number. Correct Answer Inside Your Answer Inside

Question Whatever we feel deep within ourselves is immediately reflected in the ________ Correct Answer Face Your Answer Face

Question A high score in Commitment to Continuous Self-Development indicates Correct Answer You are open to learning Your Answer You are analytical

Question Examples of environmental stress is ________ Correct Answer Humidity Your Answer Humidity Question Manager communicates the vision of the company to his team mates Correct Answer True Your Answer True Question The ________ number is essential to make entry in the register. Correct Answer Outward Your Answer Outward

Question What is B2B? Correct Answer Activities conducted on this are higher than B2C by 15-20 times , It is business to business , It is an internet domain Your Answer

Activities conducted on this are higher than B2C by 15-20 times , It is business to business , It is an internet domain

Question Due to effective ________ the manager comes to know the hidden ability of his subordinates Correct Answer Communication Your Answer Communication

Question Telesales is generating and qualifying new leads for closure by another sales channel. Correct Answer False Your Answer False

Question It makes communication easier Correct Answer Being friendly Your Answer Being friendly

Question Getting rid of non-essential task is one of the keys to Correct Answer Effective time management Your Answer Effective time management Question The areas which help you to develop a mindset are Correct Answer Crystallize thinking , Develop sincere desire , Confidence Your Answer Crystallize thinking , Develop sincere desire , Confidence Question An affective tool of motivation is Correct Answer

Communication Your Answer Communication

Question Written communication is a Correct Answer Non-Direct Communication Your Answer Direct Communication

Question If a person taps his feet/foot it would mean Correct Answer Impatience Your Answer Impatience

Question Memorandums are usually initiated by Correct Answer Writer Your Answer Company head

Question ________ are the greatest time waster for executives Correct Answer Interruptions Your Answer Interruptions

Question One is not able to time due to Correct Answer Lack of discipline , Negative attitude Your Answer Lack of motivation , Lack of discipline , Negative attitude Question What is an attitude of Allness ?

Correct Answer Sophisticated role , Snap reactions , Fear Your Answer Sophisticated role , Snap reactions , Fear

Question Message in a communication should be Correct Answer Brief Your Answer Brief

Question Prescience means Correct Answer Knowledge about the future Your Answer Knowledge of events within the company

Question Vision should be based on talents, dreams, hopes and passion. Correct Answer True Your Answer True

Question If a person taps his feet/foot, it is the indication of :Correct Answer Impatience Your Answer Impatience

Question Written communication is a Correct Answer Non-Direct Communication Your Answer Non-Direct Communication

Question Stress at times works :Correct Answer As motivator , As positive force Your Answer As positive force

Question As a leader following is your responsibility to keep the discussion in :Correct Answer Order , Control Your Answer Control

Question In a Negotiation both the parties have pre-determined goals. Correct Answer True Your Answer False

Question No one can achieve his dreams with ________ energy and ideas. Correct Answer Average Your Answer Weak

Question The missing step in Software lifecycle is Analysis, ________, Coding and Implementation. Correct Answer Design Your Answer Design

Question What is teleconferencing ? Correct Answer It allows a group of people to talk simultaneously using telephone or email group

communications software Your Answer It allows a group of people to talk simultaneously using telephone or email group communications software

Question In a letter________ consists of name and address of the person or organization to whom the letter is being sent to. Correct Answer Inside address Your Answer Inside address

Question Who controls the agenda? Correct Answer Leader Your Answer Leader

Question Barrier for written communication can be Correct Answer Language Your Answer Language

Question It can be used as legal record which may be used in the court of law Correct Answer Written communication Your Answer Written communication

Question This is a letter written inside the organization? Correct Answer Memorandum Your Answer Memorandum

Question Time management is :Correct Answer Using time judiciously , Using time carefully and prioritizing it Your Answer Using time judiciously , Using time carefully and prioritizing it , Take the things as they come Match The Following Question Correct Answer Your Answer Unsuccessful They confuse activity to output They confuse activity to output Practical person He knows how to get what he wants He knows how to get what he wants Philosopher He knows what people ought to want He knows what people ought to want Goals It promotes enthusiasm in the organization It takes about one to five years to accomplish

Question These are permanent records for business Correct Answer Business letters Your Answer Business letters

Question Advertising material is :Correct Answer Leaflets , Brochures , Pamphlets Your Answer Leaflets , Pamphlets

Question Endomorph would mean :Correct Answer

Fat , Round , Soft Your Answer Fat

Question The broad purpose of a meeting is to :Correct Answer Inform , Persuade , Instruct Your Answer Inform

Question The most effective way of communication Correct Answer Written Your Answer Visual

Question Lateral communication is between co-workers. Correct Answer True Your Answer True

Question It is very useful in collecting dues from customers Correct Answer Business letters Your Answer Business letters

Question This number can be used in further correspondence for ready reference. Correct Answer Outward Your Answer Outward

Question

What type of letters are useful in collecting dues from customer? Correct Answer Business letters Your Answer Business letters

Question Manager communicates the vision of the company to his team mates. Correct Answer True Your Answer True

Question Visual aids are used to emphasize the most vital points of the presentation. Correct Answer True Your Answer True

Question ________ normally consists of outward number and date of any previous correspondence. Correct Answer Reference Your Answer Reference

Question It is the most convenient channel used by companies to increase sales revenue, reducing cost of selling and promote customer satisfaction :Correct Answer Telecommunication Your Answer Telecommunication

Question Advancing at the expense of others may hurt you in the long run. Correct Answer True Your Answer

True

Question What gives a sense of accomplishment? Correct Answer Achievements Your Answer Achievements

Question It makes communication easier :Correct Answer Being friendly Your Answer Cooperative

Question Examples of environmental stress is ________. Correct Answer Humidity Your Answer Traffic noise

Question One way communication informs the receiver whereas two way communication is an exchange of information. Correct Answer True Your Answer True

Question This makes communication difficult :Correct Answer One party talks and the other listens , One party gets angry , One party keeps focus on themselves Your Answer One party talks and the other listens , One party gets angry , One party keeps focus on themselves

Question The most effective way of communication is :Correct Answer Written Your Answer Visual

Question Objectives of Communication are :Correct Answer Information , Motivation , Education Your Answer Information

Question Unjust assumptions are :Correct Answer Misinterpretation of message Your Answer Misinterpretation of message

Question ________ can prompt people to find a better way of doing things. Correct Answer Stress Your Answer Distress

Question Parts of voice quality are :Correct Answer Pitch , Speed , Volume Your Answer Pitch , Speed , Volume

Question Management can function smoothly without Communication. Correct Answer False Your Answer False

Question Elements of communication process are :Correct Answer Channel , Decoding , Communicator Your Answer Channel , Communicator

Question Vision is an idea about how your present should be. Correct Answer False Your Answer False Match The Following Question Correct Answer Your Answer Inward address Receivers address Receivers address Head Address Senders Address Senders Address Written Communication Non- Direct communication Non- Direct communication Business letter legal evidence legal evidence Outward Number Further reference Further reference

Question It is said that Indians are good Planners but bad ________. Correct Answer Executors Your Answer Executors

Question ________ communication occurs when superiors intimate messages to subordinates. Correct Answer Downward Your Answer Downward

Question Emotional problems arise when speaker uses ________ language. Correct Answer Biased Your Answer Unethical

Question Most of what we experience emotionally is a result of the way we Correct Answer Think Your Answer React

Question Only ________ percent of worries are considered as cause of concern Correct Answer 8 Your Answer 8

Question Stress at times works Correct Answer As motivator , As positive Your Answer As motivator , As positive

Question Various kinds of disease caused from stress Correct Answer Heartbeat increase , Slow digestion Your Answer Heartbeat increase , Increase in perspiration , Slow digestion

Match The Following Question Correct Answer Your Answer Work hard Not at the cost of family or health Not at the cost of family or health Stop taking on more work To get rid of overload To get rid of overload Deeper coviction Stronger the person Stronger the person Body recognises the stressor and prepares to fight Alarm stage Alarm stage

Question All kinds of stress can be avoided Correct Answer False Your Answer False

Question The most valuable asset of a company is Correct Answer People Your Answer People

Question Wisdom lies in Correct Answer Accepting your mistakes , Apologise but do not demand from others , Think over the actions performed Your Answer Accepting your mistakes

Question A person tends to break another person's trust when

Correct Answer The person is inconsistent , His words and action do not match , He loses credibility Your Answer The person is inconsistent , His words and action do not match , He loses credibility

Question Relationships have to be mutually beneficial and healthy to both the parties. Correct Answer True Your Answer True

Question There are two types of presentation Correct Answer True Your Answer False

Question No visual aid should be kept on for too long Correct Answer True Your Answer True

Question What is said to be the heart of a business letter? Correct Answer Body of the letter Your Answer Body of the letter

Question Date is normally written in the ________ corner. Correct Answer Right Your Answer Right

Question The ________ number is essential to make entry in the register. Correct Answer Outward Your Answer Outward

Question The ________ is written as a formality in the body of the letter. Correct Answer Closing paragraph Your Answer Closing paragraph

Question Memorandum differs from letter in Correct Answer Memos are written in direct order than letters , In memos effect of words is not so important as letters Your Answer Memos are written in direct order than letters , In memos effect of words is not so important as letters

Question What is B2C? Correct Answer Business to consumer , It is an internet domain , It is useful for products and services when shopper's aim is convenience and buyer's aim need information about product features and prices Your Answer Business to consumer , It is an internet domain , It is useful for products and services when shopper's aim is convenience and buyer's aim need information about product features and prices

Question Advertising materials like leaflets,giveaways,labels are included in house journals. Correct Answer False Your Answer True

Question A report is made after thorough enquiry. Correct Answer True Your Answer True

Question Printing house journals maintain public relations within the organisation. Correct Answer True Your Answer True

Question Prescience means Correct Answer Knowledge about the future Your Answer Knowledge about the future

Question A common fallacy about manager is that he must be Correct Answer Loud , Flambuoyant , Drinker Your Answer Loud , Flambuoyant , Drinker

Question Verve Correct Answer Leadership , Analyse , Vision , Positive enthusiasm Your Answer Leadership , Analyse , Vision

Question Mission must be tough but achievable and must be possible to tell when it has been achieved Correct Answer True Your Answer

True

Question It is an invitation to do something Correct Answer Vision Your Answer Vision

Question Often the desire to meet a need can fuel a Correct Answer Vision Your Answer Vision

Question Vision is the ability to see future in a Correct Answer Imaginative way Your Answer Imaginative way

Question No one can achieve his dreams with ________ energy and ideas. Correct Answer Average Your Answer Average

Question Poor eyes limit your deeds. Correct Answer False Your Answer False

Question Goals need to be Correct Answer

Planned , Evaluated , Identified Your Answer Planned , Evaluated , Identified

Question The areas which help you to develop a mindset are Correct Answer Crystallize thinking , Develop sincere desire , Confidence Your Answer Crystallize thinking , Develop sincere desire , Confidence

Question A goal which is not measurable increases motivation Correct Answer False Your Answer False

Question Every moment you waste in pre-occupation is a moment you steal from Correct Answer Productiviy Your Answer Productiviy

Question A person tries to focus his time and energy on things that give him the maximum Correct Answer Returns Your Answer Returns

Question Take care of ________ and the hours will take care of themselves Correct Answer Minutes Your Answer Minutes

Question

An affective tool of motivation is Correct Answer Communication Your Answer Communication

Question Communication is the task of imparting ________ Correct Answer Information Your Answer Information

Question A ________ communication establishes and builds lasting relationships between people Correct Answer Two way Your Answer Two way

Question The ________ context refers to the nature of relationship between the communication as well as who is present Correct Answer Social Your Answer Social

Question ________ is an example of psychological noise Correct Answer Egotism Your Answer Egotism

Question Examples of environmental stress is ________ Correct Answer Humidity Your Answer Traffic noise

Question Following are the functions of Manager Correct Answer Planning , Organising , Staffing Your Answer Planning , Organising , Staffing Match The Following Question Correct Answer Your Answer Physical noise The external sounds that distract the comunicator The external sounds that distract the comunicator Noise One of the greatest sources of communication failure One of the greatest sources of communication failure Relational Message It indicates how sender and receiver feel about each other It indicates how sender and receiver feel about each other Motivation and communication are two sides of the same coin and communication are two sides of the same coin

Question What are the movements which play an important role in conveying meaning without words ? Correct Answer Gestures Your Answer Gestures

Question Man is recognised by his Correct Answer Behaviour Your Answer Dress

Question Resting your forearm on the table gives the impression of being

Correct Answer Distressed , Uninterested , Indifferent Your Answer Distressed , Uninterested , Indifferent

Question Most of what we experience emotionally is a result of the way we Correct Answer Think Your Answer React

Question Only ________ percent of worries are considered as cause of concern Correct Answer 8 Your Answer 8

Question Stress at times works Correct Answer As motivator , As positive Your Answer As motivator , As positive

Question Various kinds of disease caused from stress Correct Answer Heartbeat increase , Slow digestion Your Answer Heartbeat increase , Increase in perspiration , Slow digestion Match The Following Question Correct Answer Your Answer Work hard Not at the cost of family or health Not at the cost of family or health Stop taking on more work

To get rid of overload To get rid of overload Deeper coviction Stronger the person Stronger the person Body recognises the stressor and prepares to fight Alarm stage Alarm stage

Question All kinds of stress can be avoided Correct Answer False Your Answer False

Question The most valuable asset of a company is Correct Answer People Your Answer People

Question Wisdom lies in Correct Answer Accepting your mistakes , Apologise but do not demand from others , Think over the actions performed Your Answer Accepting your mistakes

Question A person tends to break another person's trust when Correct Answer The person is inconsistent , His words and action do not match , He loses credibility Your Answer The person is inconsistent , His words and action do not match , He loses credibility

Question Relationships have to be mutually beneficial and healthy to both the parties. Correct Answer

True Your Answer True

Question There are two types of presentation Correct Answer True Your Answer False

Question No visual aid should be kept on for too long Correct Answer True Your Answer True

Question What is said to be the heart of a business letter? Correct Answer Body of the letter Your Answer Body of the letter

Question Date is normally written in the ________ corner. Correct Answer Right Your Answer Right

Question The ________ number is essential to make entry in the register. Correct Answer Outward Your Answer Outward

Question

The ________ is written as a formality in the body of the letter. Correct Answer Closing paragraph Your Answer Closing paragraph

Question Memorandum differs from letter in Correct Answer Memos are written in direct order than letters , In memos effect of words is not so important as letters Your Answer Memos are written in direct order than letters , In memos effect of words is not so important as letters

Question What is B2C? Correct Answer Business to consumer , It is an internet domain , It is useful for products and services when shopper's aim is convenience and buyer's aim need information about product features and prices Your Answer Business to consumer , It is an internet domain , It is useful for products and services when shopper's aim is convenience and buyer's aim need information about product features and prices

Question Advertising materials like leaflets,giveaways,labels are included in house journals. Correct Answer False Your Answer True

Question A report is made after thorough enquiry. Correct Answer True Your Answer True

Question

Printing house journals maintain public relations within the organisation. Correct Answer True Your Answer True

Question Prescience means Correct Answer Knowledge about the future Your Answer Knowledge about the future

Question A common fallacy about manager is that he must be Correct Answer Loud , Flambuoyant , Drinker Your Answer Loud , Flambuoyant , Drinker

Question Verve Correct Answer Leadership , Analyse , Vision , Positive enthusiasm Your Answer Leadership , Analyse , Vision

Question Mission must be tough but achievable and must be possible to tell when it has been achieved Correct Answer True Your Answer True

Question It is an invitation to do something Correct Answer Vision Your Answer Vision

Question Often the desire to meet a need can fuel a Correct Answer Vision Your Answer Vision

Question Vision is the ability to see future in a Correct Answer Imaginative way Your Answer Imaginative way

Question No one can achieve his dreams with ________ energy and ideas. Correct Answer Average Your Answer Average

Question Poor eyes limit your deeds. Correct Answer False Your Answer False

Question Goals need to be Correct Answer Planned , Evaluated , Identified Your Answer Planned , Evaluated , Identified

Question The areas which help you to develop a mindset are Correct Answer Crystallize thinking , Develop sincere desire , Confidence

Your Answer Crystallize thinking , Develop sincere desire , Confidence

Question A goal which is not measurable increases motivation Correct Answer False Your Answer False

Question Every moment you waste in pre-occupation is a moment you steal from Correct Answer Productiviy Your Answer Productiviy

Question A person tries to focus his time and energy on things that give him the maximum Correct Answer Returns Your Answer Returns

Question Take care of ________ and the hours will take care of themselves Correct Answer Minutes Your Answer Minutes

Question An affective tool of motivation is Correct Answer Communication Your Answer Communication

Question Communication is the task of imparting ________

Correct Answer Information Your Answer Information

Question A ________ communication establishes and builds lasting relationships between people Correct Answer Two way Your Answer Two way

Question The ________ context refers to the nature of relationship between the communication as well as who is present Correct Answer Social Your Answer Social

Question ________ is an example of psychological noise Correct Answer Egotism Your Answer Egotism

Question Examples of environmental stress is ________ Correct Answer Humidity Your Answer Traffic noise

Question Following are the functions of Manager Correct Answer Planning , Organising , Staffing Your Answer Planning , Organising , Staffing

Match The Following Question Correct Answer Your Answer Physical noise The external sounds that distract the comunicator The external sounds that distract the comunicator Noise One of the greatest sources of communication failure One of the greatest sources of communication failure Relational Message It indicates how sender and receiver feel about each other It indicates how sender and receiver feel about each other Motivation and communication are two sides of the same coin and communication are two sides of the same coin

Question What are the movements which play an important role in conveying meaning without words ? Correct Answer Gestures Your Answer Gestures

Question Man is recognised by his Correct Answer Behaviour Your Answer Dress

Question Resting your forearm on the table gives the impression of being Correct Answer Distressed , Uninterested , Indifferent Your Answer Distressed , Uninterested , Indifferent Question End part of presentation contains Correct Answer Summary of the whole

Your Answer Summary of the whole

Question Business Communication is always goal oriented Correct Answer True Your Answer True

Question Feedback is immediate in busines organisation Correct Answer True Your Answer False

Question A head drawn too far backwards or stiffly held straight up indicates Correct Answer Pride , Haughtiness Your Answer Pride , Haughtiness Match The Following Question Correct Answer Your Answer Getting rid of tasks which are Non-essential Non-essential To avoid unexpected delays Planning Planning 10 % of time is lost every year Misplaced items Misplaced items Tasks to be given to others Delegate Delegate

Question

Communication is the art of transmitting Correct Answer Information , Ideas , Atttitudes Your Answer Information , Ideas

Question The realisation of vision requires Correct Answer Innovation Your Answer Innovation

Question Message in a communication should be Correct Answer Brief Your Answer Brief

Question The ________ should indicate what is contained in a message in one glance itself. Correct Answer Subject Your Answer Subject

Question Physiological noise is in the form of Correct Answer Hearing disorders , Illness Your Answer Hearing disorders , Illness

Question What is " Content message"? Correct Answer Information about topic under discussion Your Answer Signals indicating how sender and receiver feel about each other

Question Brief eye contact means the person is Correct Answer Nervous Your Answer Intense interest

Question Written communication is a Correct Answer Non-Direct Communication Your Answer Non-Direct Communication

Question The middle part of presentation contains Correct Answer Main body is broken into points Your Answer Main body is broken into points

Question It can be used as legal record which may be used in the court of law Correct Answer Written communication Your Answer Written communication

Question Every moment you waste in pre-occupation is a moment you steal from Correct Answer Productiviy Your Answer Productiviy

Question If the eye contact is brief or we take our eyes off the person soon, it indicates Correct Answer Nervousness , Embarrassment Your Answer

Nervousness , Embarrassment

Question It is the most important part of any letter Correct Answer Body Your Answer Subject

Question ________ are used to convey the key part of the message Correct Answer Visual aids Your Answer Notes

Question The most effective way of communication Correct Answer Written Your Answer Written

Question Which of the following are physical barriers Correct Answer Ignorance of media , Environmental stress , Subjective stress Your Answer Ignorance of media , Environmental stress , Subjective stress

Question All kinds of stress are negative Correct Answer False Your Answer False

Question What is B2C? Correct Answer

Business to consumer , It is an internet domain , It is useful for products and services when shopper's aim is convenience and buyer's aim need information about product features and prices Your Answer Business to consumer , It is an internet domain , It is useful for products and services when shopper's aim is convenience and buyer's aim need information about product features and prices

Question The middle part of presentation contains Correct Answer Illustrate the part with examples , Put a time limit on each point , Prioritize the time limits Your Answer Illustrate the part with examples , Put a time limit on each point , Prioritize the time limits

Question The ________ enables the reader to know the objectives of the letter. Correct Answer Subject Your Answer Subject

Question The basic function of any business organisation is planning, organising, staffing, directing and controlling Correct Answer True Your Answer True

Question Treat everyone as important and Correct Answer Do not underestimate them , Understand them Your Answer Do not underestimate them , Understand them

Question Printing house journals maintain public relations within the organisation. Correct Answer True

Your Answer True

Question A ________ posture shows rigidity in thought Correct Answer Stiff Your Answer Stiff

Question What type of records are permanent for organisation? Correct Answer Business letters Your Answer Business letters

Question Many speakers write and learn entire speeches in ________ type of presentation Correct Answer Memorize Your Answer Memorize

Question ________ is the most remembered element in forming an impression of someone. Correct Answer Eye contact Your Answer Eye contact Match The Following Question Correct Answer Your Answer People asset of the company asset of the company Credibility Consistence brings opportunities Discussion

healthy and positive healthy and positive Argument brings in negative feelings brings in negative feelings

Question Guides for the manager to analyse the problem and give response Correct Answer Experience , Common sense Your Answer Experience , Common sense

Question The maximum content on the slide should be limited to Correct Answer 25 words Your Answer 25 words

Question be adopted Correct Answer True Your Answer True

Question "Communication is an exchange of facts,ideas,opinions,emotions by two or more persons." It is quoted by : Correct Answer Newman and Summer Your Answer Newman and Summer

Question but everything to do with hope Correct Answer True Your Answer True

Question The best way in a positive relationship is to admit when you are ________. Correct Answer Wrong Your Answer Wrong

Question There will be confusion and discomfort if speech and gestures are properly coordinated Correct Answer False Your Answer False

Question The complimentary close is to say Correct Answer Good bye Your Answer Good bye

Question Delegation is the special ability to recognise your own special abilities and limitations Correct Answer False Your Answer False

Question Only ________ percent of worries are considered as cause of concern Correct Answer 8 Your Answer 8

Question One party is more than enough to have negotiation Correct Answer False

Your Answer False

Question Communication has come from Latin word________ Correct Answer Cummins Your Answer Cummins

Question Date is normally written in the ________ corner. Correct Answer Right Your Answer Right

Question The communication process begins with ________ who transmits the message Correct Answer Sender Your Answer Sender

Question The quality of our ________ with co-workers , seniors and subordinates is responsible for the success of any organisation. Correct Answer Relationship Your Answer Relationship True/False Question Without defined goals success is attainable Correct Answer False Your Answer False

Question

Direct memo-routine enquiries Correct Answer Day to day routine work discussed , Covers the vital bit of information Your Answer Day to day routine work discussed , They are direct written messages

Question The last thing one knows is what to put ________ Correct Answer First Your Answer First

Question All dreams have a ________ Correct Answer Cost Your Answer Chance Match The Following Question Correct Answer Your Answer It can't be used once it is lost Time Time Opposite of procrastination is To solve a problem without complete information Some people act too soon Ways to prevent interruption To put someone between you and the people To put someone between you and the people Time management technique To know and list priorities To know and list priorities

Question Factors important to successful negotiation are Correct Answer Trust/distrust between the parties , Each part to be communicated clearly between parties , Goals and interest of the parties Your Answer

Trust/distrust between the parties , Each part to be communicated clearly between parties , Goals and interest of the parties

Question Positive service helps to build positive Correct Answer Relationships Your Answer Relationships

Question Man who tries to justify himself is________ Correct Answer Defensive Your Answer Defensive

Question Resting your forearm on the table gives the impression of being Correct Answer Distressed , Uninterested , Indifferent Your Answer Uninterested

Question The most effective way of communication Correct Answer Written Your Answer Written

Question The three step plans which will put our priorities into practice are Correct Answer Evaluate , Eliminate , Estimate Your Answer Evaluate , Eliminate , Estimate

Question Physiological noise is in the form of

Correct Answer Hearing disorders , Illness Your Answer Hearing disorders , Illness

Question We should learn to prevent stress from becoming________ Correct Answer Strain Your Answer Strain

Question but everything to do with hope Correct Answer True Your Answer False

Question It can be used as legal record which may be used in the court of law Correct Answer Written communication Your Answer Written communication

Question ________ are used to convey the key part of the message Correct Answer Visual aids Your Answer Stick

Question What is said to be the heart of a business letter? Correct Answer Body of the letter Your Answer Body of the letter

Question ________ is the most remembered element in forming an impression of someone. Correct Answer Handshake Your Answer Handshake

Question Some people tend to play with their lock of hair or pen when they are ________ Correct Answer Nervous Your Answer Nervous

Question These are permanent records for business Correct Answer Business letters Your Answer Business letters

Question This number can be used in further correspondence for ready reference. Correct Answer Outward Your Answer Outward

Question In the body of the message________ paragraph attracts the attention of the reader. Correct Answer Opening Your Answer Opening

Question Barrier for written communication can be Correct Answer Language Your Answer Language

Question Wisdom lies in Correct Answer Accepting your mistakes , Apologise but do not demand from others , Think over the actions performed Your Answer Accepting your mistakes , Apologise but do not demand from others , Think over the actions performed

Question Elememts of communication process are Correct Answer Channel , Decoding , Communicator Your Answer Channel , Decoding , Communicator

Question The different types of barriers that can come in the way of effective communication are Correct Answer Physical , Cultural , Mechanical Your Answer Cultural , Mechanical , Social

Question WWW is an electronic brochure for an organisation. Correct Answer True Your Answer True

Question Due to effective ________ the manager comes to know the hidden ability of his subordinates Correct Answer Communication Your Answer Communication

Question

The first steps to becoming a great manager are simply Correct Answer Common sense Your Answer Common sense

Question It is necessary for a letter to have a subject Correct Answer True Your Answer True

Question The goal pyramid is made of six sections Correct Answer False Your Answer False

Question Guides for the manager to analyse the problem and give response Correct Answer Experience , Common sense Your Answer Experience , Common sense

Question People who focus their attention on ________ rarely build positive lasting relationships. Correct Answer Themselves Your Answer Themselves

Question One party is more than enough to have negotiation Correct Answer False Your Answer False

Question The realisation of vision requires Correct Answer Innovation Your Answer Inner vision

Question The most important function of the manager is Correct Answer Motivating Your Answer Motivating

Question Report plays an important role as a vehicle of communication. Correct Answer True Your Answer True

Question Written communication is a Correct Answer Non-Direct Communication Your Answer Non-Direct Communication Match The Following Question Correct Answer Your Answer Motivation and communication are two sides of the same coin means to convince others Physical noise The external sounds that distract the comunicator The external sounds that distract the comunicator Noise One of the greatest sources of communication failure One of the greatest sources of communication failure Relational Message

It indicates how sender and receiver feel about each other It indicates how sender and receiver feel about each other

Question People belonging to different cultures send ot the same type of body signals Correct Answer False Your Answer False

Question Visual aids are Correct Answer Film slides , Pictures , Diagrams Your Answer Film slides , Books , Pictures , Diagrams

Question

Question To complete work , one needs to start Correct Answer Early Your Answer Early

Question Motivation is : Correct Answer Encouraging Your Answer Encouraging

Question The shortcomings of oral communication has paved the way for use of written communication. Correct Answer True Your Answer True

Question Turning your vision into reality is Correct Answer Process Your Answer Process

Question The various occasions of presentations are Correct Answer Training session , Conference , Presenation of new business plans Your Answer Training session , Conference , Presenation of new business plans

Question House journals Correct Answer Its a private circulation in the organisation , It contains details regarding achievements of staff , It contains details about achievement of company's future projects etc Your Answer Its a private circulation in the organisation , It is an inhouse magazine

Question One of the most important characteristic of successful manager is that of Correct Answer Vision Your Answer Communication

Question Before starting any activity following must be thought in advance Correct Answer Objectives , Alternatives , Costs involved Your Answer Objectives , Alternatives , Costs involved , Time

Question Argument means

Correct Answer Forcing your view point on others , Forceful attempt to change other's point of view Your Answer Forcing your view point on others , Forceful attempt to change other's point of view

Question Written communication is a direct communication. Correct Answer False Your Answer False

Question Most of what we experience emotionally is a result of the way we Correct Answer Think Your Answer React

Question Inside address contains Correct Answer Name,address,tel no of the receiver of the letter , The address which is put on the envelope Your Answer Name,address,tel no of the receiver of the letter

Question Objectives of the letter can be known in one glance by reading the Correct Answer Subject Your Answer Subject

Question This consists of the name and address of the person to whom the letter is being sent. Correct Answer Inside address Your Answer Inside address

Question In order to realise new things one should Correct Answer Be willing to do new things , Look for ideas , Be observant Your Answer Be willing to do new things , Look for ideas , Be observant

Question ________ of the letter consists of main message. Correct Answer Body Your Answer Body Match The Following Question Correct Answer Your Answer Memorandum Memo Memo Proposals Invited Invited Subject Objective of letter Objective of letter Salutation greeting greeting Post Script Post Scriptum Post Scriptum

Question Physical movement of arms, legs etc are known as ________ Correct Answer Gestures Your Answer Gestures

Question

Telesales is generating and qualifying new leads for closure by another sales channel. Correct Answer False Your Answer False Match The Following Question Correct Answer Your Answer Inward address Receivers address Receivers address Head Address Senders Address Senders Address Written Communication Non- Direct communication Non- Direct communication Business letter legal evidence legal evidence Outward Number Further reference Further reference

Question Many speakers write and learn entire speeches in ________ type of presentation Correct Answer Memorize Your Answer Memorize

Question Printing of house journal responsibility generally lies with the Correct Answer Human resource department Your Answer Human resource department

Question When stress becomes________ it is harmful Correct Answer

Strain Your Answer Strain

Question Goals force us to plan ahead Correct Answer True Your Answer True

Question The ________ number is essential to make entry in the register. Correct Answer Outward Your Answer Outward

Question There is no perfect communication free of all barriers Correct Answer True Your Answer True

Question The activities included in written communication are Correct Answer Business Letters , Reports , Notices Your Answer Business Letters , Reports , Notices

Question What should go together ? Correct Answer Gesture and speech Your Answer Gesture and speech

Question

Advertising material is Correct Answer Leaflets , Brochures , Pamphlets Your Answer Leaflets , Brochures , Pamphlets

Question In less literal terms Vision is the ability to Correct Answer Read between the lines , See opportunity Your Answer Read between the lines , See opportunity

Question These are the print material Correct Answer Direct mailers , Catalogues , Folders Your Answer Direct mailers , Catalogues , Folders

Question Goals help us to ________ Correct Answer Communicate Your Answer Success

Question People who do not have dreams of their own will see your vision as Correct Answer Impossibility Your Answer Impossibility

Question By trying to identify potential problems at the onset, it becomes possible to prevent many more in near future Correct Answer True Your Answer True

Question Working away from home makes it easier to focus on our job Correct Answer True Your Answer True

Question The pattern of busines letter is called Correct Answer Layout Your Answer Layout

Question The most important difference between two competitors dealing with the same product is the way they treat their Correct Answer Employees Your Answer Employees

Question

Question In business organisations barriers arise because of is setup Correct Answer True Your Answer True

Question The concept of achieving success begins with ________ mental attitude Correct Answer Positive Your Answer Positive

Question The largest single cost in most businesses is ________. Correct Answer People Your Answer People

Question Man always tries to justify himself that means he is Correct Answer Defensive Your Answer Defensive

Question A head drawn too far backwards or stiffly held straight up indicates Correct Answer Pride , Haughtiness Your Answer Pride , Haughtiness

Question Body of the letter consists of Correct Answer Main message Your Answer Main message

Question Advertising materials like leaflets,giveaways,labels are included in house journals. Correct Answer False Your Answer False

Question Whatever we feel deep within ourselves is immediately reflected in the ________ Correct Answer Face Your Answer Face

Question Which statement applies to a "Message" ? Correct Answer The reply sent by the communicatee Your Answer The reply sent by the communicatee

Question Which kind of attitude lets you see limitless opportunities around you? Correct Answer Positive mental attitude , Determination to overcome failure Your Answer Positive mental attitude , Determination to overcome failure

Question This makes communication difficult Correct Answer One party talks and the other listens , One party gets angry , One party keeps focus on themselves Your Answer One party gets angry , One party keeps focus on themselves

Question True / False Correct Answer True Your Answer True

Question ________ is doing yesterday's work today Correct Answer Procrastination Your Answer Procrastination at 6:33 AM 0 comments Links to this post Labels: Business Communication (Set III)

Business Communication - 7 LIST OF ATTEMPTED QUESTIONS AND ANSWERS

Question The various occasions of presentations are Correct Answer Training session , Conference , Presenation of new business plans Your Answer Training session , Conference , Presenation of new business plans

Question House journals Correct Answer Its a private circulation in the organisation , It contains details regarding achievements of staff , It contains details about achievement of company's future projects etc Your Answer Its a private circulation in the organisation , It is an inhouse magazine

Question One of the most important characteristic of successful manager is that of Correct Answer Vision Your Answer Communication

Question Before starting any activity following must be thought in advance Correct Answer Objectives , Alternatives , Costs involved Your Answer Objectives , Alternatives , Costs involved , Time

Question Argument means Correct Answer Forcing your view point on others , Forceful attempt to change other's point of view Your Answer Forcing your view point on others , Forceful attempt to change other's point of view

Question Written communication is a direct communication. Correct Answer False Your Answer False

Question Most of what we experience emotionally is a result of the way we Correct Answer Think Your Answer React

Question Inside address contains Correct Answer Name,address,tel no of the receiver of the letter , The address which is put on the envelope Your Answer Name,address,tel no of the receiver of the letter

Question Objectives of the letter can be known in one glance by reading the Correct Answer Subject Your Answer Subject

Question This consists of the name and address of the person to whom the letter is being sent. Correct Answer Inside address Your Answer Inside address

Question In order to realise new things one should Correct Answer

Be willing to do new things , Look for ideas , Be observant Your Answer Be willing to do new things , Look for ideas , Be observant

Question ________ of the letter consists of main message. Correct Answer Body Your Answer Body Match The Following Question Correct Answer Your Answer Memorandum Memo Memo Proposals Invited Invited Subject Objective of letter Objective of letter Salutation greeting greeting Post Script Post Scriptum Post Scriptum

Question Physical movement of arms, legs etc are known as ________ Correct Answer Gestures Your Answer Gestures

Question Telesales is generating and qualifying new leads for closure by another sales channel. Correct Answer False Your Answer

False Match The Following Question Correct Answer Your Answer Inward address Receivers address Receivers address Head Address Senders Address Senders Address Written Communication Non- Direct communication Non- Direct communication Business letter legal evidence legal evidence Outward Number Further reference Further reference

Question Many speakers write and learn entire speeches in ________ type of presentation Correct Answer Memorize Your Answer Memorize

Question Printing of house journal responsibility generally lies with the Correct Answer Human resource department Your Answer Human resource department

Question When stress becomes________ it is harmful Correct Answer Strain Your Answer Strain

Question Goals force us to plan ahead Correct Answer True Your Answer True

Question The ________ number is essential to make entry in the register. Correct Answer Outward Your Answer Outward

Question There is no perfect communication free of all barriers Correct Answer True Your Answer True

Question The activities included in written communication are Correct Answer Business Letters , Reports , Notices Your Answer Business Letters , Reports , Notices

Question What should go together ? Correct Answer Gesture and speech Your Answer Gesture and speech

Question Advertising material is Correct Answer Leaflets , Brochures , Pamphlets Your Answer

Leaflets , Brochures , Pamphlets

Question In less literal terms Vision is the ability to Correct Answer Read between the lines , See opportunity Your Answer Read between the lines , See opportunity

Question These are the print material Correct Answer Direct mailers , Catalogues , Folders Your Answer Direct mailers , Catalogues , Folders

Question Goals help us to ________ Correct Answer Communicate Your Answer Success

Question People who do not have dreams of their own will see your vision as Correct Answer Impossibility Your Answer Impossibility

Question By trying to identify potential problems at the onset, it becomes possible to prevent many more in near future Correct Answer True Your Answer True

Question Working away from home makes it easier to focus on our job

Correct Answer True Your Answer True

Question The pattern of busines letter is called Correct Answer Layout Your Answer Layout

Question The most important difference between two competitors dealing with the same product is the way they treat their Correct Answer Employees Your Answer Employees

Question

Question In business organisations barriers arise because of is setup Correct Answer True Your Answer True

Question The concept of achieving success begins with ________ mental attitude Correct Answer Positive Your Answer Positive

Question The largest single cost in most businesses is ________. Correct Answer

People Your Answer People

Question Man always tries to justify himself that means he is Correct Answer Defensive Your Answer Defensive

Question A head drawn too far backwards or stiffly held straight up indicates Correct Answer Pride , Haughtiness Your Answer Pride , Haughtiness

Question Body of the letter consists of Correct Answer Main message Your Answer Main message

Question Advertising materials like leaflets,giveaways,labels are included in house journals. Correct Answer False Your Answer False

Question Whatever we feel deep within ourselves is immediately reflected in the ________ Correct Answer Face Your Answer Face

Question

Which statement applies to a "Message" ? Correct Answer The reply sent by the communicatee Your Answer The reply sent by the communicatee

Question Which kind of attitude lets you see limitless opportunities around you? Correct Answer Positive mental attitude , Determination to overcome failure Your Answer Positive mental attitude , Determination to overcome failure

Question This makes communication difficult Correct Answer One party talks and the other listens , One party gets angry , One party keeps focus on themselves Your Answer One party gets angry , One party keeps focus on themselves

Question True / False Correct Answer True Your Answer True

Question ________ is doing yesterday's work today Correct Answer Procrastination Your Answer Procrastination

Question The most effective way of communication Correct Answer Written Your Answer Written

Question It can be used as legal record which may be used in the court of law

Correct Answer Written communication Your Answer Written communication

Question Barrier for written communication can be Correct Answer Language Your Answer Language

Question These are permanent records for business Correct Answer Business letters Your Answer Business letters

Question It is very useful in collecting dues from customers Correct Answer Business letters Your Answer Business letters

Question This number can be used in further correspondence for ready reference. Correct Answer Outward Your Answer Outward

Question The Head address includes Correct Answer Tel no. , Name of organization Your Answer Tel no. , Name of organization Match The Following Question Correct Answer Your Answer Subject Objective of letter Objective of letter Salutation greeting greeting Post Script Post Scriptum Post Scriptum Memorandum Memo Memo Proposals Invited Invited Match The Following Question Correct Answer Your Answer Letter Written Written Record Kept Kept Notice Issued Issued Written Communication One way process One way process Website World Wide Web World Wide Web World Wide Web World Wide Web World Wide Web World Wide Web

Question Communication is an art of Correct Answer Imparting information Your Answer Imparting information

Question Various body movements supplement it Correct Answer Talking Your Answer Talking

Question The different kinds of formal communications are Correct Answer Downwarda , Upward , Horizontal Your Answer Downwarda , Upward , Horizontal

Question Some of the functions of informal communication are Correct Answer Supplementing , Contradicting , Confirming Your Answer Supplementing , Contradicting , Confirming

Question When we cross our legs or fold our arms across our chest while we talk, would indicate that Correct Answer Closing off communication Your Answer Closing off communication

Question A head bent low depending on situation would mean Correct Answer Modesty , Politeness , Diffidence Your Answer Modesty , Politeness , Diffidence

Question If a group decision is required in a meeting then the conclusion will be Correct Answer Group vote Your Answer Group vote

Question A person without vision sees Correct Answer what is immediate , what is convenient Your Answer what is immediate , what is convenient , has foresight

Question The successful person is one who knows how to get what he wants Correct Answer False Your Answer True

Question Delegation is the special ability to recognize your won special ability and limitations Correct Answer False Your Answer False

Question Some of the strategies to prevent stress from becoming distress are Correct Answer Develop proper perspective , Work in areas of strength , Avoid rat race Your Answer Develop proper perspective , Work in areas of strength , Avoid rat race

Question Everybody experiences stress sometime or the other Correct Answer True Your Answer True

Question All types of people react similarly to stress Correct Answer False Your Answer False

Question In the alarm stage your body repairs any damage caused by stress Correct Answer False Your Answer False

Question In the resistance stage your body prepares for the stressor and prepares to fight or flight Correct Answer False Your Answer False

Question Stress most often results from the way you think about the things you are doing and that are happening to you Correct Answer True Your Answer True

Question This always makes communication harder not easier Correct Answer Getting angry Your Answer Getting angry

Question A person tend to break another persons trust when Correct Answer The person is inconsistent , When his words and actions do not match , When he loses credibility

Your Answer The person is inconsistent , When his words and actions do not match

Question The beginning of the presentation would contain Correct Answer Introductory remarks , Reason for presentation Your Answer Introductory remarks , Summary , Reason for presentation

Question Agreement Correct Answer All of above Your Answer All of above

Question The speaker need not explain the visual aid to the audience Correct Answer False Your Answer False

Question Communication is the art of transmitting Correct Answer Information , Ideas , Attitudes Your Answer Information

Question Receiver Correct Answer Person who notices and interprets the message Your Answer Person who notices and interprets the message

Question Public relation is maintained within the organization by printing Correct Answer House journals Your Answer House journals

Question Outward Number Correct Answer Options b and c Your Answer Specific number used on letters for further reference

Question Subject Correct Answer This conveys the objectives of the letter at a glance Your Answer This conveys the objectives of the letter at a glance

Question The language used in the minutes should not be Correct Answer In abbreviation , Technical Your Answer In abbreviation , Technical

Question Now a days ________ is always a ________ process involving transmission and reaction Correct Answer communication Your Answer communication Correct Answer two way Your Answer two way

Question Another advantage of ________ communication is the control it gives the ________. Correct Answer face-to-face Your Answer face-to-face Correct Answer speaker Your Answer speaker

Question ________ listener pays attention not only to the ________ meaning of the words but tries to probe the feeling and emotions of the speaker. Correct Answer Emphatic Your Answer Emphatic Correct Answer surface Your Answer surface

Question ________ is the index of the ________ Correct Answer Face Your Answer Face Correct Answer heart Your Answer heart

Question By invited it means that the awarding ________ announces to interested parties that it will make an award and it is soliciting ________. Correct Answer organization Your Answer proposal Correct Answer proposal Your Answer

Question A ________ should dare to do what he has decided to do and do it with ________ and pride Correct Answer manager Your Answer manager Correct Answer confidence

Your Answer confidence

Question You cannot ________ your dream and keep all your ________ open Correct Answer pursue Your Answer pursue Correct Answer options Your Answer options

Question When you work in ________ of time, it builds momentum and you are able to accomplish more work in a ________ period of time. Correct Answer blocks Your Answer blocks Correct Answer shorter Your Answer shorter

Question In a relationship it is better to build bridges of ________ and not higher barriers of ________. Correct Answer understanding Your Answer understanding Correct Answer misunderstanding Your Answer misunderstanding

Question The ________ of a person to achieve his goals and to carry out his vision is largely ________ on the people around him. Correct Answer ability Your Answer ability Correct Answer dependent Your Answer dependent

Question Rivalry is one of the major reasons that discourage horizontal communication Correct Answer True Your Answer True

Question Written communication is a Correct Answer Non-Direct Communication

Your Answer Non-Direct Communication

Question The most effective way of communication Correct Answer Written Your Answer Visual

Question It can be used as legal record which may be used in the court of law Correct Answer Written communication Your Answer Written communication

Question Barrier for written communication can be Correct Answer Language Your Answer Language

Question These are permanent records for business Correct Answer Business letters Your Answer Business letters

Question It is very useful in collecting dues from customers Correct Answer Business letters Your Answer Business letters

Question This number can be used in further correspondence for ready reference.

Correct Answer Outward Your Answer Outward

Question This consists of the name and address of the person to whom the letter is being sent. Correct Answer Inside address Your Answer Inside address

Question Objectives of the letter can be known in one glance by reading the Correct Answer Subject Your Answer Subject

Question Modern psychology personality mean Correct Answer The dynamic organization with in the individual of those psycho-physical systems that determine his unique adjustment to his environment. Your Answer The dynamic organization with in the individual of those psycho-physical systems that determine his unique adjustment to his environment.

Question Accommodating style may prove useful when Correct Answer Main training harmony and avoiding disruption is important in the situation Your Answer Main training harmony and avoiding disruption is important in the situation Match The Following Question Correct Answer Your Answer Compromising style refers to behaviours At an intermediate level of cooperativeness At an intermediate level of cooperativeness

Compromise achieves moderate but only Partial satisfaction for each party Partial satisfaction for each party Avoiding refers to Unassertive and uncooperative behaviour Unassertive and uncooperative behaviour Person uses avoiding style To stay away from conflict To stay away from conflict A negotiation situation is one in which the individuals are Committed to peaceful means of resolving their dispute. Committed to peaceful means of resolving their dispute. Match The Following Question Correct Answer Your Answer Conflict Disagreement Goals Incompatible Goals Disagreement Intra personal Within an individuals Within an individuals Inter personal Between individuals Between individuals Intra group Among members Among members

Question Individual resistance to change reflects personality traits of employees. Correct Answer True Your Answer False

Question In change process employee participation should be avoided. Correct Answer False

Your Answer False

Question In the counter shock phase the defensive mechanism become Correct Answer Active Your Answer Active

Question Stress is non specific response of the body to Correct Answer Stimulations Your Answer Stimulations

Question The Key to deal with hyperstress his in good planning Correct Answer True Your Answer True

Question A strange culture is better able to learn from its past. Correct Answer True Your Answer True

Question Autocratic leader centralizes power Correct Answer In theme Your Answer In theme

Question It is important for a manager to study the human behaviours within the context of an

Correct Answer Organization Your Answer Organization

Question Leadership is one form of clominaxe in which the followers more or less willingly accept direction and control by anther person Correct Answer True Your Answer True

Question Hawthorne studies points out the need for Correct Answer Recognition Your Answer Recognition

Question Perception includes all those ________ by which an ________ receives information about his environment Correct Answer processess Your Answer processess Correct Answer individual Your Answer individual

Question Employees initial ________ to the organization is determined largely by their individual ________ Correct Answer commitment Your Answer commitment Correct Answer characteristic Your Answer

characteristic

Question Every organization is a ________ system because its members come from the ________. Correct Answer social Your Answer social Correct Answer society Your Answer society

Question Hygiene factors are ________ for ________ Correct Answer necessary Your Answer necessary Correct Answer Performance Your Answer Performance

Question ________ are forced to introduce change in response to ________ pressure. Correct Answer Organizations Your Answer Organizations Correct Answer environmental Your Answer environmental

Question People fear ________ unemployment, reduced work hour, demotion, reduced change and reduced incentives and ________ change. Correct Answer technological Your Answer

growing Correct Answer resist Your Answer technological

Question Group members should have a Correct Answer Common objective Your Answer Common objective

Question Morale is static phenomenon Correct Answer False Your Answer False

Question Good HR practices can enhance morale in the organization Correct Answer True Your Answer True

Question Task oriented roles include Correct Answer Seeking information or opinions Your Answer Seeking information or opinions

Question Cross- functional teams bring together the ________ and skills of people from ________ work areas. Correct Answer knowledge Your Answer knowledge

Correct Answer various Your Answer various

Question The same message received when you are angry or depressed is often interpreted differently when you are happy Correct Answer True Your Answer True

Question Organizational objectives can be achieved by Correct Answer Group work , Division of labour , Hierarchy of authority Your Answer Group work

Question OB applies Correct Answer Psychological Knowledge gained about individuals and groups , Sociological knowledge in studying the effect of structure on individual behavior Your Answer Psychological Knowledge gained about individuals and groups , Sociological knowledge in studying the effect of structure on individual behavior

Question In spite of many similarities, every person has Correct Answer Different perception , Different quality of intelligence , Different ways of behavior Your Answer Different perception , Different quality of intelligence , Different ways of behavior

Question Small Rest Pauses Correct Answer Refreshes a person psychologically , Refreshes a person physiologically , Increases output

Your Answer Refreshes a person psychologically , Refreshes a person physiologically , Increases output

Question Theories of leadership Correct Answer Trait theory , Fiedlers theory , Life cycle theory Your Answer Trait theory , Fiedlers theory , Life cycle theory

Question For every change there are Correct Answer Certain forces (some in favour of the change ) , Certain forces against the change , People who makes changes Your Answer Certain forces (some in favour of the change ) , Certain forces against the change

Question Manager need to identify the discrepancies while deciding need for change Correct Answer What is , What should be , Who and how to be done Your Answer What is , What should be

Question Factors forming culture of an organization Correct Answer Organizational rituals and ceremonies , Norms that are shared by the teams , Language commonly used by employees Your Answer Organizational rituals and ceremonies , Norms that are shared by the teams

Question Communication can be Correct Answer vertical , horizontal , diagonal Your Answer vertical , horizontal , diagonal

Question ________ communication refers to communication between managers and workers located in ________ functional divisions Correct Answer Diagonal Your Answer Diagonal Correct Answer different Your Answer different

Question Some behavioural symptoms of stress are Correct Answer High blood pressure , Bowel irritation , Back ache Your Answer Bowel irritation , Biting nails

Question Alarm reaction Correct Answer Initial , Shock phase , Resistance is lowered Your Answer Initial , Shock phase , Resistance is lowered at 2:49 AM 0 comments Links to this post Labels: Business Communication (Set IV) Business Communication - 10 LIST OF ATTEMPTED QUESTIONS AND ANSWERS

Question What is B2C? Correct Answer Business to consumer , It is an internet domain , It is useful for products and services when shopper's aim is convenience and buyer's aim need information about product features and prices Your Answer Business to consumer , It is an internet domain , It is useful for products and services

when shopper's aim is convenience and buyer's aim need information about product features and prices

Question In the body of the message________ paragraph attracts the attention of the reader. Correct Answer Opening Your Answer Opening

Question Objectives of Communication are Correct Answer Information , Motivation , Education Your Answer Information , Motivation , Education

Question It is the most important part of any letter Correct Answer Body Your Answer Body

Question The most effective way of communication Correct Answer Written Your Answer All of above

Question Snap reaction is a type of physical barrier Correct Answer False Your Answer False

Question

Treat everyone as important and Correct Answer Do not underestimate them , Understand them Your Answer Do not underestimate them , Understand them , Complain about them

Question It can be used as legal record which may be used in the court of law Correct Answer Written communication Your Answer Written communication

Question House journals are a type of oral communication. Correct Answer False Your Answer False

Question Poor eyes limit your deeds. Correct Answer False Your Answer False Match The Following Question Correct Answer Your Answer Inward address Receivers address Receivers address Head Address Senders Address Senders Address Written Communication Non- Direct communication legal evidence Business letter legal evidence Non- Direct communication

Outward Number Further reference Further reference

Question Memorandums cannot be structured in email system. Correct Answer False Your Answer False

Question Visual aids are used to emphasize the most vital points of the presentation Correct Answer True Your Answer True

Question ________ is an example of psychological noise Correct Answer Egotism Your Answer Illness

Question Management can function smoothly without Communication Correct Answer False Your Answer False

Question By trying to identify potential problems at the onset, it becomes possible to prevent many more in near future Correct Answer

True Your Answer True

Question The various occasions of presentations are Correct Answer Training session , Conference , Presenation of new business plans Your Answer Training session , Conference , Presenation of new business plans Question ________ means that the future must be seen and communicated to the team Correct Answer Vision Your Answer Vision

Question What should be the place of inside address in the layout of the letter? Correct Answer Below the outward number Your Answer Below the outward number

Question The beginning of a presentation has Correct Answer Outline of the presentation Your Answer Main body of presentation is broken into points

Question Resting your forearm on the table gives the impression of being Correct Answer Distressed , Uninterested , Indifferent Your Answer Distressed , Uninterested , Indifferent Question Barrier for written communication can be Correct Answer

Language Your Answer Language

Question A transparency should have________lines Correct Answer 25-30 Your Answer 25-30 Match The Following Question Correct Answer Your Answer Motivation and communication are two sides of the same coin and communication are two sides of the same coin Physical noise The external sounds that distract the comunicator The external sounds that distract the comunicator Noise One of the greatest sources of communication failure One of the greatest sources of communication failure Relational Message It indicates how sender and receiver feel about each other helps to complete the communication cycle Question It is very useful in collecting dues from customers Correct Answer Business letters Your Answer Business letters

Question This number can be used in further correspondence for ready reference. Correct Answer Outward Your Answer Outward

Question Normally ________ address is written under the outward number.

Correct Answer Inside Your Answer Inside

Question Whatever we feel deep within ourselves is immediately reflected in the ________ Correct Answer Face Your Answer Face

Question A high score in Commitment to Continuous Self-Development indicates Correct Answer You are open to learning Your Answer You are analytical

Question Examples of environmental stress is ________ Correct Answer Humidity Your Answer Humidity Question Manager communicates the vision of the company to his team mates Correct Answer True Your Answer True Question The ________ number is essential to make entry in the register. Correct Answer Outward Your Answer Outward

Question What is B2B?

Correct Answer Activities conducted on this are higher than B2C by 15-20 times , It is business to business , It is an internet domain Your Answer Activities conducted on this are higher than B2C by 15-20 times , It is business to business , It is an internet domain

Question Due to effective ________ the manager comes to know the hidden ability of his subordinates Correct Answer Communication Your Answer Communication

Question Telesales is generating and qualifying new leads for closure by another sales channel. Correct Answer False Your Answer False

Question It makes communication easier Correct Answer Being friendly Your Answer Being friendly

Question Getting rid of non-essential task is one of the keys to Correct Answer Effective time management Your Answer Effective time management Question The areas which help you to develop a mindset are Correct Answer Crystallize thinking , Develop sincere desire , Confidence Your Answer Crystallize thinking , Develop sincere desire , Confidence

Question An affective tool of motivation is Correct Answer Communication Your Answer Communication

Question Written communication is a Correct Answer Non-Direct Communication Your Answer Direct Communication

Question If a person taps his feet/foot it would mean Correct Answer Impatience Your Answer Impatience

Question Memorandums are usually initiated by Correct Answer Writer Your Answer Company head

Question ________ are the greatest time waster for executives Correct Answer Interruptions Your Answer Interruptions

Question One is not able to time due to Correct Answer Lack of discipline , Negative attitude Your Answer

Lack of motivation , Lack of discipline , Negative attitude Question What is an attitude of Allness ? Correct Answer Sophisticated role , Snap reactions , Fear Your Answer Sophisticated role , Snap reactions , Fear

Question Message in a communication should be Correct Answer Brief Your Answer Brief

Question Prescience means Correct Answer Knowledge about the future Your Answer Knowledge of events within the company

Question The Head address includes Correct Answer Tel no. , Name of organization Your Answer Tel no. , Name of organization

Question Essential parts of business letters would be Correct Answer Head address , Date , Outward number Your Answer Head address , Date , Outward number

Question What is progress report? Correct Answer It is a review of progress made on an activity , They may be formal or informal

Your Answer It is a review of progress made on an activity , They may be formal or informal

Question Personal negative emotions which make it difficult to do our best are Correct Answer Jealousy , Anger , Strife Your Answer Jealousy , Strife

Question It is the most important part of any letter Correct Answer Body Your Answer Body

Question In less literal terms Vision is the ability to Correct Answer Read between the lines , See opportunity Your Answer Read between the lines , See opportunity

Question Business letters can be useful in different ways like Correct Answer Legal evidence , Permanent information , Recovering dues Your Answer Legal evidence , Permanent information , Recovering dues

Question Examples of salutations would be Correct Answer Dear sir , Respected Sir Your Answer Dear sir , Respected Sir

Question Contingency planning is

Correct Answer Setting aside a time to think and come up with a potential problem Your Answer Setting aside a time to think and come up with a potential problem Match The Following Question Correct Answer Your Answer Time management Self management Self management Priority Listing Listing Planning Success Success Greatest possession Time Time

Question People who do not have theit vision try to tell that your vision is Correct Answer Impossible , Not achievable Your Answer Impossible , Not achievable True/False Question Advertising materials like leaflets,giveaways,labels are included in house journals. Correct Answer False Your Answer False

Question It is said that Indians are good Planners but bad ________ Correct Answer Executors Your Answer Executors

Question Qualities of a good listener Correct Answer Welcomes disagreement , Looks for areas of agreement Your Answer Welcomes disagreement , Looks for areas of agreement

Question End part of presentation contains Correct Answer Summary of the whole Your Answer Summary of the whole

Question Right thinking creates a foundation for ________ Correct Answer Success Your Answer Success

Question Communication has come from Latin word________ Correct Answer Cummins Your Answer Cummins

Question Methods of presentation can be Correct Answer Reading , Memorising presentation Your Answer Reading , Memorising presentation

Question Memo is Correct Answer It is an inter office communication , It is a routine type of communication , They are direct written messages

Your Answer It is an inter office communication , They are direct written messages

Question All kinds of stress are negative Correct Answer False Your Answer False

Question If a person tries to keep all his options open while pursuing his vision he will not make progress. Correct Answer True Your Answer True

Question ________ conveys crucial message about power, status and concern for the person we meet Correct Answer Handshake Your Answer Handshake

Question Visual aids are Correct Answer Film slides , Pictures , Diagrams Your Answer Film slides , Pictures , Diagrams

Question The ________ number is essential to make entry in the register. Correct Answer Outward Your Answer Outward

Question People react similarly to stress Correct Answer False Your Answer False

Question The inside address of the letter and the address on the envelope are different. Correct Answer False Your Answer False

Question A report plays an important role as a Correct Answer Vehicle of communication Your Answer Vehicle of communication

Question Written communication is a direct communication Correct Answer False Your Answer False

Question Goals promote enthusiasm in an organisation Correct Answer True Your Answer True

Question Vision is the ability to see Correct Answer Opportunity Your Answer Physical objects

Question All companies use printed memorandum stationary for processing memorandum. Correct Answer False Your Answer False

Question The advantages of written communication are Correct Answer Accuracy , Can be recorded , Brevity Your Answer Accuracy , Brevity

Question The body of the letter may be divided into Correct Answer Opening Para , Main communication , Closing paragraph Your Answer Opening Para , Main communication , Closing paragraph

Question Time management is Correct Answer Self management Your Answer Self management

Question If this stage of stress continues for a long time it may develop one of the diseases Correct Answer Exhaustion Your Answer Ineffectiveness

Question One of the methods of building positive relationship with others are asking for Correct Answer Advice , Favour

Your Answer Advice , Favour

Question ________ is the most remembered element in forming an impression of someone. Correct Answer Eye contact Your Answer Eye contact

Question It is a statement which describes an opinion Correct Answer Report Your Answer Report

Question Communication is not a continuous process Correct Answer False Your Answer False

Question Examples for complimentary close would be Correct Answer Yours truly , Yours faithfully Your Answer Yours truly , Yours faithfully Match The Following Question Correct Answer Your Answer Without defined goals Success is not attained Success is not attained To achieve happiness Never be without a goal Never be without a goal Goals are important

to attain success to attain success Working on goals and accomplishing them gives sense of achievement gives sense of achievement

Question A good company differs from another in terms of ________ quality. Correct Answer Service Your Answer Work culture

Question Progress reports are formal in nature. Correct Answer False Your Answer False

Question What is B2B? Correct Answer Activities conducted on this are higher than B2C by 15-20 times , It is business to business , It is an internet domain Your Answer Activities conducted on this are higher than B2C by 15-20 times , It is business to business , It is an internet domain

Question Which statement applies to a "Message" ? Correct Answer The reply sent by the communicatee Your Answer The decoded communication becomes a message

Question ________ can be referred for further correspondence. Correct Answer Business letter Your Answer

Business letter

Question Taking advantage of others Correct Answer Does no good in the long run , It is not a sign of good and positive relationship Your Answer Does no good in the long run , It is not a sign of good and positive relationship at 1:35 AM 2 comments Links to this post Labels: Business Communication (Set V) Tuesday, September 9, 2008 Business Communication - 14 LIST OF ATTEMPTED QUESTIONS AND ANSWERS

Question Examples of salutations would be Correct Answer Dear sir , Respected Sir Your Answer Dear sir , Respected Sir

Question What always affects the business decisions Correct Answer Information Your Answer Information

Question Encoded ideas take the shape of Correct Answer Message Your Answer Message

Question The different kinds of formal communications are Correct Answer Downwarda , Upward , Horizontal Your Answer Downwarda , Upward , Horizontal

Question The different kinds of listening are as follows Correct Answer Discriminative listening , Evaluation listening , Emphatic listening Your Answer Discriminative listening , Evaluation listening , Emphatic listening

Question This consists of the name and address of the person to whom the letter is being sent. Correct Answer Inside address Your Answer Inside address

Question Normally in real world people are invited in the meeting Correct Answer Because of status , Out of courtesy Your Answer Because of status , Because of friendship , Out of courtesy

Question The organizations procedures should be followed for Correct Answer Formal meetings , Informal meetings , Structured meetings Your Answer Formal meetings , Informal meetings

Question A person without vision sees Correct Answer what is immediate , what is convenient Your Answer what is immediate , what is convenient

Question Goals shift our emphasis from activity to Correct Answer Output Your Answer Achievement

Question The first step for setting goals is Correct Answer Identify your vision , Develop statement of purpose , Evaluate plans Your Answer Identify your vision , Develop statement of purpose

Question Short term goals helps you to reach the intermediate goals Correct Answer True Your Answer True

Question When ever you have decided to complete work you have to Correct Answer Start early Your Answer Start early

Question Putting off doing unpleasant work until future time is procrastination Correct Answer True Your Answer False

Question People resist doing their work in the order of its importance Correct Answer True Your Answer False

Question Rat Race Correct Answer Options a and b Your Answer An environment where people compete fiercely with one another

Question Sometimes one has to give up what is merely good in order to do what is best Correct Answer True Your Answer True

Question A person tend to break another persons trust when Correct Answer The person is inconsistent , When his words and actions do not match , When he loses credibility Your Answer The person is inconsistent , When his words and actions do not match , When he loses credibility

Question Arguments Correct Answer Options a and b Your Answer Forceful attempt to change another persons point of view

Question If you desire to build relationships, care for people whom you come in contact with Correct Answer True Your Answer True

Question The greatest disadvantage of this method of presentation is that the speaker may forget some important points. Correct Answer Memorized presentations Your Answer Memorized presentations

Question These always boost the morale of the workers Correct Answer Discussions , Training , Meeting Your Answer Discussions , Training , Meeting

Question Business communication is Correct Answer Interpersonal , Governed by norms and conventions , Has certain goals

Your Answer Interpersonal , Governed by norms and conventions , Has certain goals

Question Mechanical barriers in communication would include Correct Answer Bad telephone connection , Whistling loudspeakers Your Answer Bad telephone connection , Whistling loudspeakers

Question Feedback Correct Answer The reply sent by communicatee Your Answer The reply sent by communicatee

Question Social context Correct Answer Refers to the way in which the nature of relationship between communication as well as who is present Your Answer Refers to the way in which the nature of relationship between communication as well as who is present

Question No two persons possess accurately similar frames of mind Correct Answer True Your Answer True Match The Following Question Correct Answer Your Answer It is the explanation of how one task relates to another under downward communication. job rationale job rationale Messages flowing from subordinates to superiors are labeled as upward communication upward communication It consists of messages between members of an organization. horizontal communication horizontal communication These communication networks can often deliver messages more quickly than official channels can. Informal communication Informal communication In this type of grapevine one person seeks out and tells everyone the information he or she has obtained gossip chain gossip chain

Question Poor listening can be altered only through conscious effort Correct Answer True

Your Answer True Match The Following Question Correct Answer Your Answer Customer service technical Support technical Support Print material catalogues sales letter House Journals private circulation private circulation Uninvited proposal sales letter catalogues Proposal appeal or bids appeal or bids

Question All companies use printed memorandum stationary for processing memorandums Correct Answer False Your Answer True

Question Ectomorph would mean Correct Answer Thin , Youthful , Tall Your Answer Thin , Youthful , Tall

Question Facial Expression Correct Answer Tone of our voice, wide eyes, raised eyebrows etc Your Answer Tone of our voice, wide eyes, raised eyebrows etc

Question Pointless meetings take place in obedience to the law of inertias Correct Answer True Your Answer True

Question Values Correct Answer A unifying code of practice which supports and enhances cooperation Your Answer A unifying code of practice which supports and enhances cooperation

Question The ________ should construct the message to be sent in a ________ manner Correct Answer communicator

Your Answer communicator Correct Answer meaningful Your Answer feedback

Question Style refers to a set of ________ of an individual that gives ________ to the person. Correct Answer behaviors Your Answer behaviors Correct Answer uniqueness Your Answer uniqueness

Question ________ gives one ________ consciousness. Correct Answer Power Your Answer Power Correct Answer status Your Answer status

Question It is necessary to acquire the ability to sustain direct ________, if you want to be taken ________. Correct Answer eye contact Your Answer eye contact Correct Answer seriously Your Answer seriously

Question ________ communication is necessary and effective where need for ________ is permanent, or if the topic requires detailed explanation. Correct Answer Written Your Answer information Correct Answer information Your Answer Written

Question Once the ________ statements are established then you can try and communicate the ________. Correct Answer mission Your Answer vision Correct Answer vision Your Answer mission

Question ________ is a picture in your minds eye of the way things could or should be in the days ________

Correct Answer Vision Your Answer Vision Correct Answer ahead Your Answer ahead

Question Working towards the ________ of any ________ involves setting and achieving a series of goals. Correct Answer accomplishment Your Answer accomplishment Correct Answer vision Your Answer vision

Question A vision to be ________ must become a ________ for the decisions and actions of your group. Correct Answer worthy Your Answer worthy Correct Answer principle Your Answer principle

Question People who focus their attention primarily on ________ when interacting with others rarely build ________ lasting relationships. Correct Answer themselves Your Answer themselves Correct Answer positive Your Answer positive

Question People belonging to ________ ________ background send out different body signals Correct Answer cultural Your Answer different Correct Answer different Your Answer cultural

Question Horizontal communication is between superiors and subordinates Correct Answer False Your Answer False

Question The vision should be based on Correct Answer Talents and dreams , Hopes and passion Your Answer Understanding

Question The ________ number is essential to make entry in the register. Correct Answer Outward Your Answer Outward

Question ________ is doing yesterday's work today Correct Answer Procrastination 1. Your Answer Procrastination

Question Feedback is immediate in busines organisation Correct Answer True Your Answer False

Question Subject contains Correct Answer Objectives of the letter at a glance Your Answer Objectives of the letter at a glance

Question What should be the place of inside address in the layout of the letter? Correct Answer Below the outward number Your Answer Below the outward number

Question What type of communication can be used as a legal record which may be used in the court of law ? Correct Answer Written Your Answer Written

Question Goal achievement leads to Correct Answer Setting higher goals , Dream bigger goals Your Answer Setting higher goals , Dream bigger goals , Work satisfaction

Question Hearing disorders or illness etc fall into the category of ________ noise Correct Answer Physiological Your Answer Physical

Question WWW is an electronic brochure for an organisation. Correct Answer True Your Answer True

Question Once the vision is identified it has to be illustrated with a concrete goal called ________ Correct Answer Mission Your Answer Target

Question Vision is inborn. Correct Answer False Your Answer False

Question The different types of barriers that can come in the way of effective communication are Correct Answer Physical , Cultural , Mechanical Your Answer Physical , Cultural , Mechanical

Question The largest single cost in most businesses is ________. Correct Answer People Your Answer People

Question Manager communicates the vision of the company to his team mates Correct Answer True Your Answer True

Question In a life span of 72 years , how much of average time is spent on working Correct Answer One fifth

Your Answer One fifth

Question By trying to identify potential problems at the onset, it becomes possible to prevent many more in near future Correct Answer True Your Answer True

Question Inside address consists of the name and address of the sender. Correct Answer False Your Answer False

Question It is very useful in collecting dues from customers Correct Answer Business letters Your Answer Business letters

Match The Following Question Correct Answer Your Answer Written Communication One way process Kept Website World Wide Web World Wide Web World Wide Web World Wide Web World Wide Web World Wide Web Letter Written One way process Record Kept Written Notice Issued Issued

Question What type of records are permanent for organisation? Correct Answer Business letters Your Answer Business letters

Question This makes communication difficult

Correct Answer One party talks and the other listens , One party gets angry , One party keeps focus on themselves Your Answer One party gets angry , One party keeps focus on themselves

Question The barrier to communication is called________ Correct Answer Noise Your Answer Noise

Question 98 out of 100 people are dissatisfied as Correct Answer They have no goal , No purpose to drive them Your Answer They have no goal

Match The Following Question Correct Answer Your Answer It can't be used once it is lost Time Time Opposite of procrastination is To solve a problem without complete information To solve a problem without complete information Ways to prevent interruption To put someone between you and the people To put someone between you and the people Time management technique To know and list priorities To know and list priorities

Question Report means Correct Answer A document in which given problem is examined , An account or statement which describes an opinion Your Answer A document in which given problem is examined , An account or statement which describes an opinion , Outcome of an observation

Question The most effective way of communication is Correct Answer Written Your Answer Written

Question House journals are a type of oral communication. Correct Answer False Your Answer False

Question What is progress report? Correct Answer It is a review of progress made on an activity , They may be formal or informal Your Answer It is a review of progress made on an activity , It follows a norm , They are only formal

Question Normally ________ address is written under the outward number. Correct Answer Inside Your Answer Script

Question The most valuable asset of a company is Correct Answer People Your Answer People

Question Memo is Correct Answer It is an inter office communication , It is a routine type of communication , They are direct written messages Your Answer It is an inter office communication , It is a routine type of communication , They are direct written messages , It covers the vital bit of information

Question Prescience means Correct Answer Knowledge about the future Your Answer Knowledge about the future

Question When there is lack of perspective one should Correct Answer See things from a different point of view , Look at the present with an eye towards future , Study other cultures Your Answer See things from a different point of view , Look at the present with an eye towards future

Question "Communication is an exchange of facts,ideas,opinions,emotions by two or more persons." It is quoted by : Correct Answer Newman and Summer Your Answer Newman and Summer

Question While writing memos the writer needs to be concerned about the sensitivity of the wordings. Correct Answer False Your Answer False

Question The inside address of the letter and the address on the envelope are different. Correct Answer False Your Answer False

Question Successful people realise the value of Correct Answer Money Your Answer Time

Question The pattern of business letter is called________ Correct Answer Layout Your Answer Layout

Question The middle part of presentation contains Correct Answer Main body is broken into points Your Answer Main body is broken into points

Question Vision is________ Correct Answer Acquired Your Answer Acquired

Question What are the principles of Effective communication ? Correct Answer Clarity of objective , Selection of media , Feedback Your Answer Clarity of objective , Selection of media , Feedback

Question Examples of environmental stress is ________ Correct Answer Humidity Your Answer Humidity

Question Reference means Correct Answer It refers to the number and date of a previous letter received , It refers to the number and date of a previous letter sent Your Answer It refers to the number and date of a previous letter received

Question It is required for emerging successful strategy while interpreting results Correct Answer Review Your Answer Planning

Question Written communication can be kept as ________ record. Correct Answer Legal Your Answer Legal

Question The simplest proposal resembles memorandum. Correct Answer True Your Answer True at 5:37 AM 2 comments Links to this post Labels: Business Communication (Set VI) Business Communication - 17 LIST OF ATTEMPTED QUESTIONS AND ANSWERS

Question The most effective way of communication Correct Answer Written Your Answer All of above

Question It can be used as legal record which may be used in the court of law Correct Answer Written communication Your Answer Written communication

Question Barrier for written communication can be Correct Answer Language Your Answer All of above

Question These are permanent records for business Correct Answer Business letters Your Answer Business letters

Match The Following Question Correct Answer Your Answer Written Communication Non- Direct communication legal evidence Business letter legal evidence Non- Direct communication Outward Number Further reference Receivers address Inward address Receivers address Senders Address Head Address Senders Address Further reference

Question Signature is written above the complimentary close Correct Answer False Your Answer True

Question What do you think is necessary to perform a specific job in a desired manner? Correct Answer Advice Your Answer Administration

Question In business communication you can put the message in writing as

Correct Answer Options a and b Your Answer Letter

Question The different kinds of listening are as follows Correct Answer Discriminative listening , Evaluation listening , Emphatic listening Your Answer Emphatic listening

Question When we cross our legs or fold our arms across our chest while we talk, would indicate that Correct Answer Closing off communication Your Answer Closing off communication

Question The thoughts and feelings conveyed can be Correct Answer Positive , Negative Your Answer Positive , Negative , Indirect

Question Eye contact is very important in Correct Answer Face to face communication Your Answer Face to face communication

Question Group members should be reminded in between about the Correct Answer Time status Your Answer Time status

Question Rooms selected for meetings should be Correct Answer Well ventilated , Quite , Adequate lighting Your Answer Well ventilated , Quite , Adequate lighting

Question All manager of the organization should be involved in the meeting irrespective of whether they contribute to the meeting or not Correct Answer False Your Answer False

Question Before starting any activity it becomes necessary to stop and think about Correct Answer The objective , The alternatives , Cost involved Your Answer Options a and b

Question Goals promote enthusiasm in an organization Correct Answer True Your Answer True

Question Time Management Correct Answer Using your time carefully using a good strategy Your Answer Using your time carefully using a good strategy

Question Working away from home make it easier to focus on your job Correct Answer True Your Answer True

Question Worrying about risk is truly the shortest route to Correct Answer Ineffectiveness Your Answer Effectiveness

Question Sometimes stress can be Correct Answer Positive prompter , Motivator Your Answer Motivator

Question In the alarm stage the body releases hormones which causes Correct Answer Increase in heartbeat , Increase in perspiration , Slows digestion Your Answer Increase in perspiration

Question Some of the strategies to prevent stress from becoming distress are

Correct Answer Develop proper perspective , Work in areas of strength , Avoid rat race Your Answer Develop proper perspective

Question Worrying about risk is the route to effectiveness Correct Answer False Your Answer True

Question The environment where people compete fiercely is called human race Correct Answer False Your Answer True

Question Sometimes one has to give up what is merely good in order to do what is best Correct Answer True Your Answer True

Question The achievement of success is a process that Correct Answer Takes time , Includes people , Requires hard work Your Answer Takes time

Match The Following Question Correct Answer Your Answer You can usually learn another person's interest almost immediately if you are perspective perspective There is nothing on earth more important than people people Treating other people well and making them feel important is a part of being a positive thinker positive thinker Few things can damage a friendship more quickly or more severely than when a person breaks trust trust These are the forceful attempts to change another person's point of view. Arguments Arguments

Question Element of communication would include Correct Answer Channel , Message , Sender Your Answer Channel , Message , Sender

Question Unjust assumption is a type of psychological barrier Correct Answer True Your Answer True

Question Formal communication Correct Answer It is the communication, which is official and has approval legal approval of the management Your Answer Options b and c

Question Emphatic listening is the most practiced by managers Correct Answer False Your Answer True

Question Report Correct Answer All of the above Your Answer All of the above

Question Audit Report Correct Answer It is a standardized statement verifying firms financial records Your Answer It is a standardized statement verifying firms financial records

Question B2C Correct Answer Business to Consumer Your Answer Business to Consumer

Question Ectomorph Correct Answer Thin, Youthful and tall Your Answer Thin, Youthful and tall

Question Every manager in a modern ________ tries to maintain ________ relations

with his ________ Correct Answer information Your Answer organization Correct Answer business Your Answer individual Correct Answer individual Your Answer business

Question The Words and ________ that a communicator choose to deliver a message can make tremendous difference on how the message is ________ Correct Answer Channel Your Answer Channel Correct Answer received Your Answer received

Question ________ language complements ________ communication Correct Answer Body Your Answer Body Correct Answer verbal Your Answer facial

Question The ________ is a proof of the ________ consent to the message communicated Correct Answer signature Your Answer signature Correct Answer signatory's Your Answer signatory's

Question A key to ________ a successful meeting is to ________ it thoroughly. Correct Answer conduct Your Answer conduct Correct Answer plan Your Answer plan

Question The understanding of the meeting should be sufficiently ________ that it can be ________ in short form for all other interested parties to see

Correct Answer precise Your Answer detailed Correct Answer summarized Your Answer summarized

Question The minutes help to hold participants to their ________ and turn their promises into ________. Correct Answer responsibility Your Answer responsibility Correct Answer action Your Answer action

Question Vision is a view of the ________ circumstances and ________ prospects in relation to a bigger picture of life. Correct Answer present Your Answer present Correct Answer future Your Answer future

Question People do not ________ that the way they spend their time is something they can ________. Correct Answer realize Your Answer realize Correct Answer control Your Answer control

Question People who focus their attention primarily on ________ when interacting with others rarely build ________ lasting relationships. Correct Answer themselves Your Answer themselves Correct Answer positive Your Answer positive

Question The best relationships are ones where both ________ are constantly ________ from one another. Correct Answer parties

Your Answer parties Correct Answer receiving Your Answer receiving at 5:36 AM 0 comments Links to this post Labels: Business Communication (Set VI) Friday, May 8, 2009 Business Communication - 16 LIST OF ATTEMPTED QUESTIONS AND ANSWERS

Question The greatest disadvantage of this method of presentation is that speaker may forget some points Correct Answer Memorized presentation Your Answer Memorized presentation

Question The middle part of presentation contains Correct Answer Main body is broken into points Your Answer Statement of objective

Question The most effective way of communication Correct Answer Written Your Answer Written

Question ________ are the building blocks for success Correct Answer Goals Your Answer Goals

Question Written communication is a Correct Answer Non-Direct Communication Your Answer Non-Direct Communication

Question One way communication informs the receiver whereas two way communication is an exchange of information Correct Answer True Your Answer True

Question It is a statement which describes an opinion Correct Answer Report Your Answer Report

Question The vision should be based on Correct Answer Talents and dreams , Hopes and passion Your Answer Talents and dreams , Hopes and passion

Question This makes communication difficult Correct Answer One party talks and the other listens , One party gets angry , One party keeps focus on themselves Your Answer One party talks and the other listens , One party gets angry , One party keeps focus on themselves

Question If bank is time then we receive how many dollars in terms of seconds in a day? Correct Answer 86400 Your Answer 86400

Question Facial muscle is an instrument of Correct Answer Communication Your Answer Gesture

Question Goals organise the ideas that we have for our________ Correct Answer Future Your Answer Future

Question It can be used as legal record which may be used in the court of law Correct Answer Written communication Your Answer Written communication

Question Goals promote enthusiasm in an organisation Correct Answer True Your Answer True

Question It gives a sense of accomplishment Correct Answer Achievements Your Answer Achievements

Question What is B2C? Correct Answer Business to consumer , It is an internet domain , It is useful for products and services when shopper's aim is convenience and buyer's aim need information about product features and prices Your Answer Business to consumer , It is an internet domain , It is useful for products and services when shopper's aim is convenience and buyer's aim need information about product features and prices

Question Goals help us to ________ Correct Answer Communicate Your Answer Success

Question What are linguistic/Cultural barriers ? Correct Answer Difference in languages , Difference in Sikhs And Muslims culture Your Answer Difference in languages , Difference in Sikhs And Muslims culture

Question Most of what we experience emotionally is a result of the way we Correct Answer Think Your Answer React

Match The Following Question Correct Answer Your Answer Inward address Receivers address Receivers address Head Address Senders Address Senders Address Written Communication Non- Direct communication Non- Direct communication Business letter legal evidence legal evidence Outward Number Further reference Further reference

Question Thinking and planning ahead wastes time Correct Answer False Your Answer False

Question Visual aids are used to emphasize the most vital points of the presentation Correct Answer True Your Answer True

Question Goals need to be Correct Answer Planned , Evaluated , Identified Your Answer Planned , Evaluated , Identified

Question The missing step in Software lifecycle is Analysis,________,Coding and Implementation Correct Answer Design Your Answer Design

Question Normally ________ address is written under the outward number. Correct Answer Inside Your Answer Inside

Match The Following Question Correct Answer Your Answer Memorandum Memo Memo Proposals Invited Invited Subject Objective of letter Objective of letter Salutation greeting greeting Post Script Post Scriptum Post Scriptum

Question Vision should be based on talents,dreams,hopes and passion. Correct Answer True Your Answer True

Question It is normally written below the complimentary close in a letter Correct Answer Signature Your Answer Signature

Question "Barrier of Allness" is Correct Answer Attitude of the communicatee that he knows everything Your Answer Snap reactions to communication

Question The only way to avoid situations like unexpected delay is to ________ Correct Answer Plan Your Answer Plan

Question The communication process begins with ________ who transmits the message Correct Answer Sender Your Answer Sender

Question Stress is called the mother of ________ Correct Answer Achievements Your Answer Achievements

Question ________ is formulated more carefully than oral communication. Correct Answer Written Your Answer Written

Question It can be created by using templates or macros Correct Answer Memorandum Your Answer Memorandum

Question Inside address contains Correct Answer Name,address,tel no of the receiver of the letter , The address which is put on the envelope Your Answer Name,address,tel no of the receiver of the letter , The address which is put on the envelope

Question In less literal terms Vision is the ability to Correct Answer Read between the lines , See opportunity Your Answer See opportunity , See what is immediate

Question No visual aid should be kept on for too long Correct Answer True Your Answer False

Question In a life span of 72 years , how much of average time is spent on working Correct Answer One fifth Your Answer One fifth

Question A head bent low depending upon situation would mean Correct Answer Modesty , Politeness , Diffidence Your Answer Modesty , Politeness , Diffidence

Question Report means Correct Answer A document in which given problem is examined , An account or statement which describes an opinion Your Answer A document in which given problem is examined , An account or statement which describes an opinion , Outcome of an observation

Question The quality of our ________ with co-workers , seniors and subordinates is responsible for the success of any organisation. Correct Answer Relationship Your Answer Relationship

Question Policies and directives are compiled in policy manuals. Correct Answer True Your Answer True

Question Taking advantage of others Correct Answer Does no good in the long run , It is not a sign of good and positive relationship Your Answer Does no good in the long run , It is not a sign of good and positive relationship

Question Advertising materials like leaflets,giveaways,labels are included in house journals. Correct Answer False Your Answer False

Question Vision is a nebulous thing which is Correct Answer hard to pin down , Hard to define , at times impractical

Your Answer hard to pin down , Hard to define , at times impractical

Question What are macros? Correct Answer It is a word processing feature , It formats the document Your Answer It is a word processing feature , It formats the document

Question ________is the positive enthusiasm for making the work exciting and fun Correct Answer Verve Your Answer Attitude

Question In the body of the message________ paragraph attracts the attention of the reader. Correct Answer Opening Your Answer Opening

Question All kinds of stress are negative Correct Answer False Your Answer False

Question Barrier for written communication can be Correct Answer Language Your Answer Language

Question The most effective way of communication Correct Answer Written Your Answer Written

Question It can be used as legal record which may be used in the court of law Correct Answer Written communication Your Answer Written communication Match The Following Question Correct Answer Your Answer Written Communication Non- Direct communication Non- Direct communication

Business letter legal evidence legal evidence Outward Number Further reference Further reference Inward address Receivers address Receivers address Head Address Senders Address Senders Address

Question Guidelines for the use of visual aid Correct Answer Stick or pointer to be used to draw audience attention Your Answer Stick or pointer to be used to draw audience attention Match The Following Question Correct Answer Your Answer Subject Objective of letter Objective of letter Salutation greeting greeting Post Script Post Scriptum Post Scriptum Memorandum Memo Memo Proposals Invited Invited

Question What are technical reports? Correct Answer It differs from others in its subject matter , It is like the memorandum report , It is a highly specialised form of report Your Answer It differs from others in its subject matter , It is a highly specialised form of report

Question Report means Correct Answer A document in which given problem is examined , An account or statement which describes an opinion Your Answer A document in which given problem is examined , Outcome of an observation

Question ________ is a driving force and continues even after the mission statement is achieved

Correct Answer Vision Your Answer Vision

Question Relationships have to be mutually beneficial and healthy to both the parties. Correct Answer True Your Answer True

Question The ________ enables the reader to know the objectives of the letter. Correct Answer Subject Your Answer Subject

Question The different types of barriers that can come in the way of effective communication are Correct Answer Physical , Cultural , Mechanical Your Answer Physical , Mechanical

Question The complimentary close of a letter must agree in tone with salutation. Correct Answer True Your Answer True

Question These are permanent records for business Correct Answer Business letters Your Answer Business letters

Question In a letter________ consists of name and address of the person or organisation to whom the letter is being sent to. Correct Answer Inside address Your Answer Inside address

Question A successful employer is one who Correct Answer Friendly and warm Your Answer Friendly and warm

Question It is very useful in collecting dues from customers

Correct Answer Business letters Your Answer Business letters

Question This number can be used in further correspondence for ready reference. Correct Answer Outward Your Answer Outward

Question Fat , round and soft body type would be endomorph Correct Answer True Your Answer True

Question Written communication is a two way process. Correct Answer False Your Answer False

Question Which of the following are physical barriers Correct Answer Ignorance of media , Environmental stress , Subjective stress Your Answer Ignorance of media , Difference in languages

Question This consists of the name and address of the person to whom the letter is being sent. Correct Answer Inside address Your Answer Inside address

Question Memorandums cannot be structured in email system. Correct Answer False Your Answer False

Question Every moment you waste in pre-occupation is a moment you steal from Correct Answer Productiviy Your Answer Productiviy

Question What is progress report? Correct Answer It is a review of progress made on an activity , They may

be formal or informal Your Answer It is a review of progress made on an activity , They may be formal or informal

Question "Barrier of Allness" is Correct Answer Attitude of the communicatee that he knows everything Your Answer Attitude of the communicatee that he knows everything

Question Body of the letter consists of Correct Answer Main message Your Answer Main message

Question Personal negative emotions which make it difficult to do our best are Correct Answer Jealousy , Anger , Strife Your Answer Jealousy , Anger

Question Written communication is a Correct Answer Non-Direct Communication Your Answer Non-Direct Communication

Question The ________ should indicate what is contained in a message in one glance itself. Correct Answer Subject Your Answer Subject

Question Which statement applies to a "Message" ? Correct Answer The reply sent by the communicatee Your Answer The message received by the communicatee

Question Vision should be based on talents,dreams,hopes and passion. Correct Answer True Your Answer True

Question Goals need to be Correct Answer Planned , Evaluated , Identified Your Answer Planned , Evaluated , Identified

Question What is meant by "Snap Reactions" Correct Answer Hurried interpretations about the message being communicated Your Answer Hurried interpretations about the message being communicated

Question Proposal is Correct Answer A presentation for consideration of something , Appeals or bids for grants,donations etc Your Answer A presentation for consideration of something , Appeals or bids for grants,donations etc , It contains technical details

Question A transparency should have________lines Correct Answer 25-30 Your Answer 25-30

Question Address means Correct Answer How a person speaks to others Your Answer The place where a person stays

Question One way communication informs the receiver whereas two way communication is an exchange of information Correct Answer True Your Answer True

Question The various occasions of presentations are Correct Answer Training session , Conference , Presenation of new business plans Your Answer Training session , Conference , Presenation of new business plans

Question The best realtionship is one in which both the parties are constantly ________ from one another. Correct Answer Receiving Your Answer Receiving

Question Information is Correct Answer Gathered , Inferred , Heard Your Answer Gathered , Heard

Question Prescience means Correct Answer Knowledge about the future Your Answer Knowledge about the future at 1:16 AM 0 comments Links to this post Labels: Business Communication (Set VII) Business Communication - 19 LIST OF ATTEMPTED QUESTIONS AND ANSWERS

Question A successful employer is one who Correct Answer Friendly and warm Your Answer Loads of experience

Question In face to face settings people are simultaneously senders and receivers of information Correct Answer True Your Answer True

Question ________ conveys crucial message about power, status and concern for the person we meet Correct Answer Handshake Your Answer Gestures

Question Written communication is a Correct Answer Non-Direct Communication Your Answer Non-Direct Communication

Question In order to realise new things one should Correct Answer Be willing to do new things , Look for ideas , Be observant Your Answer Look for ideas , Be observant

Question The ________ should indicate what is contained in a message in one glance itself. Correct Answer Subject Your Answer Subject

Question Encoded ideas take the shape of ________ Correct Answer Message Your Answer Message

Question It sometimes bringout the best in people Correct Answer Stress Your Answer Stress

Question Holding your head high would be sign of Correct Answer Honour , Confidence Your Answer Honour , Confidence , Self-respect

Question Inside address contains Correct Answer Name,address,tel no of the receiver of the letter , The address which is put on the envelope Your Answer Name,address,tel no of the receiver of the letter , The address which is put on the envelope

Question The most effective way of communication is Correct Answer Written Your Answer Written

Question Reports play a very important role in business organisation especially for checking performance. Correct Answer True Your Answer True

Question Some people tend to play with their lock of hair or pen when they are ________ Correct Answer Nervous Your Answer Nervous

Question It can be used as legal record which may be used in the court of law Correct Answer Written communication Your Answer Written communication

Question This is like the warehouse in electronic market Correct Answer Server Your Answer Website

Question People tend to procrastinate when they feel that the work is Correct Answer Unimportant Your Answer Unimportant

Question What is a greeting to the receiver of the letter? Correct Answer Salutation Your Answer Salutation

Question Stress is called the mother of ________ Correct Answer Achievements Your Answer Strain

Question Methods of presentation can be Correct Answer Reading , Memorising presentation Your Answer Memorising presentation , Extempore Match The Following Question Correct Answer Your Answer Practical person He knows how to get what he wants He knows how to get what he wants Philosopher He knows what people ought to want He knows what people ought to want Goals It promotes enthusiasm in the organisation It takes about one to five years to accomplish Unsuccessul They confuse activity to output They confuse activity to output

Question The inside address of the letter and the address on the envelope are different. Correct Answer False Your Answer False

Question Once the vision is identified it has to be illustrated with a concrete goal called ________ Correct Answer Mission Your Answer Mission

Question Barrier for written communication can be Correct Answer Language Your Answer Language

Question People who do not have theit vision try to tell that your vision is Correct Answer Impossible , Not achievable Your Answer Impossible , Not achievable

Question House journals Correct Answer It's a private circulation in the organisation , It contains details regarding achievements of staff , It contains details about achievement of company's future projects etc Your Answer It's a private circulation in the organisation , It contains details regarding achievements of staff , It is an inhouse magazine

Question Outline of the presentation should be given in the ________ of the presentation Correct Answer Beginning Your Answer Beginning

Question Vision is________ Correct Answer Acquired Your Answer Acquired

Question Written communication is a Correct Answer Non-direct communication Your Answer Non-direct communication

Question Memorandums are usually initiated by Correct Answer Writer Your Answer Company head

Question There will be confusion and discomfort if speech and gestures are properly coordinated Correct Answer False Your Answer False

Question Elememts of communication process are Correct Answer Channel , Decoding , Communicator Your Answer Channel , Decoding , Communicator

Question Successful people employ a strategy of priorities to manage their time Correct Answer True Your Answer True

Question The most effective way of communication Correct Answer Written Your Answer Written

Question A person tries to focus his time and energy on things that give him the maximum Correct Answer Returns Your Answer Satisfaction

Question Right thinking creates a foundation for ________ Correct Answer Success Your Answer Success

Question Delegation is the special ability to recognise your own special

abilities and limitations Correct Answer False Your Answer False Match The Following Question Correct Answer Your Answer People The average executive spends 3/4 day dealing with them It makes or breaks us Learned It is the ability that allows a peson to develop good relations Advancing at the expense of others is not fruitful in the long run Mutually beneficial Relationships are positive and healthy due to this The average executive spends 3/4 day dealing with them

Question WWW is an electronic brochure for an organisation. Correct Answer True Your Answer True

Question Outward number is Correct Answer Specific number for the letters that are sent , Specific number used on letters for further reference Your Answer Specific number for the letters that are sent , Specific number used on letters for further reference

Question One should look at the present with the eye towards Correct Answer Future Your Answer Time

Question Discussion is defined as Correct Answer The interchange of ideas with a goal of finding the best solution to the problem , This is positive and healthy Your Answer The interchange of ideas with a goal of finding the best solution to the problem , This is positive and healthy

Question Prescience means Correct Answer Knowledge about the future Your Answer Knowledge about the future

Question One year of our life is lost searching things Correct Answer True Your Answer True

Question Credibility loss is Correct Answer Friendship loss , Destroys business relationships , Opportunities lost Your Answer Destroys business relationships , Opportunities lost

Question The ________ enables the reader to know the objectives of the letter. Correct Answer Subject Your Answer Subject

Question Physiological noise is in the form of Correct Answer Hearing disorders , Illness Your Answer Illness , Egotism

Question In a Negotiation both the parties have pre-determined goals Correct Answer True Your Answer True

LIST OF ATTEMPTED QUESTIONS AND ANSWERS Question Vision should be based on talents, dreams, hopes and passion. Correct Answer True Your Answer True

Question If a person taps his feet/foot, it is the indication of :Correct Answer

Impatience Your Answer Impatience

Question Written communication is a Correct Answer Non-Direct Communication Your Answer Non-Direct Communication

Question Stress at times works :Correct Answer As motivator , As positive force Your Answer As positive force

Question As a leader following is your responsibility to keep the discussion in :Correct Answer Order , Control Your Answer Control

Question In a Negotiation both the parties have pre-determined goals. Correct Answer True Your Answer False

Question No one can achieve his dreams with ________ energy and ideas. Correct Answer Average Your Answer Weak

Question The missing step in Software lifecycle is Analysis, ________, Coding and Implementation. Correct Answer Design Your Answer Design

Question What is teleconferencing ? Correct Answer It allows a group of people to talk simultaneously using telephone or email group communications software Your Answer It allows a group of people to talk simultaneously using telephone or email group communications software

Question In a letter________ consists of name and address of the person or organization to whom the letter is being sent to. Correct Answer Inside address Your Answer Inside address

Question Who controls the agenda? Correct Answer Leader Your Answer Leader

Question Barrier for written communication can be Correct Answer Language Your Answer Language

Question It can be used as legal record which may be used in the court of law Correct Answer Written communication Your Answer Written communication

Question This is a letter written inside the organization? Correct Answer Memorandum Your Answer Memorandum

Question Time management is :-

Correct Answer Using time judiciously , Using time carefully and prioritizing it Your Answer Using time judiciously , Using time carefully and prioritizing it , Take the things as they come Match The Following Question Correct Answer Your Answer Unsuccessful They confuse activity to output They confuse activity to output Practical person He knows how to get what he wants He knows how to get what he wants Philosopher He knows what people ought to want He knows what people ought to want Goals It promotes enthusiasm in the organization It takes about one to five years to accomplish

Question These are permanent records for business Correct Answer Business letters Your Answer Business letters

Question Advertising material is :Correct Answer

Leaflets , Brochures , Pamphlets Your Answer Leaflets , Pamphlets

Question Endomorph would mean :Correct Answer Fat , Round , Soft Your Answer Fat

Question The broad purpose of a meeting is to :Correct Answer Inform , Persuade , Instruct Your Answer Inform

Question The most effective way of communication Correct Answer Written Your Answer Visual

Question Lateral communication is between co-workers. Correct Answer True Your Answer True

Question It is very useful in collecting dues from customers Correct Answer Business letters Your Answer Business letters

Question This number can be used in further correspondence for ready reference. Correct Answer Outward Your Answer Outward

Question What type of letters are useful in collecting dues from customer? Correct Answer Business letters Your Answer Business letters

Question Manager communicates the vision of the company to his team mates. Correct Answer True Your Answer True

Question Visual aids are used to emphasize the most vital points of the presentation.

Correct Answer True Your Answer True

Question ________ normally consists of outward number and date of any previous correspondence. Correct Answer Reference Your Answer Reference

Question It is the most convenient channel used by companies to increase sales revenue, reducing cost of selling and promote customer satisfaction :Correct Answer Telecommunication Your Answer Telecommunication

Question Advancing at the expense of others may hurt you in the long run. Correct Answer True Your Answer True

Question What gives a sense of accomplishment? Correct Answer

Achievements Your Answer Achievements

Question It makes communication easier :Correct Answer Being friendly Your Answer Cooperative

Question Examples of environmental stress is ________. Correct Answer Humidity Your Answer Traffic noise

Question One way communication informs the receiver whereas two way communication is an exchange of information. Correct Answer True Your Answer True

Question This makes communication difficult :Correct Answer One party talks and the other listens , One party gets angry , One party keeps focus on themselves

Your Answer One party talks and the other listens , One party gets angry , One party keeps focus on themselves

Question The most effective way of communication is :Correct Answer Written Your Answer Visual

Question Objectives of Communication are :Correct Answer Information , Motivation , Education Your Answer Information

Question Unjust assumptions are :Correct Answer Misinterpretation of message Your Answer Misinterpretation of message

Question ________ can prompt people to find a better way of doing things. Correct Answer Stress Your Answer Distress

Question Parts of voice quality are :Correct Answer Pitch , Speed , Volume Your Answer Pitch , Speed , Volume

Question Management can function smoothly without Communication. Correct Answer False Your Answer False

Question Elements of communication process are :Correct Answer Channel , Decoding , Communicator Your Answer Channel , Communicator

Question Vision is an idea about how your present should be. Correct Answer False Your Answer False Match The Following Question Correct Answer

Your Answer Inward address Receivers address Receivers address Head Address Senders Address Senders Address Written Communication Non- Direct communication Non- Direct communication Business letter legal evidence legal evidence Outward Number Further reference Further reference

Question It is said that Indians are good Planners but bad ________. Correct Answer Executors Your Answer Executors

Question ________ communication occurs when superiors intimate messages to subordinates. Correct Answer Downward Your Answer Downward

Question

Emotional problems arise when speaker uses ________ language. Correct Answer Biased Your Answer Unethical

Question Which factor mostly affects business decisions Correct Answer Information Your Answer Information

Question ________ is doing yesterdays work today Correct Answer Procrastination Your Answer Procrastination

Question Relationships have to be mutually beneficial and healthy to both the parties. Correct Answer True Your Answer True

Question Contingency planning is Correct Answer Setting aside a time to think and come up with a potential problem

Your Answer Setting aside a time to think and come up with a potential problem

Question The vision should be based on Correct Answer Talents and dreams , Hopes and passion Your Answer Hopes and passion , Knowledge , Understanding

Question The complimentary close of a letter must agree in tone with salutation. Correct Answer True Your Answer True

Question Discussion is defined as Correct Answer The interchange of ideas with a goal of finding the best solution to the problem , This is positive and healthy Your Answer The interchange of ideas with a goal of finding the best solution to the problem , This is positive and healthy Match The Following Question Correct Answer Your Answer Achievements Accomplishments

Accomplishments Poor eyes Limited eyesight Limited eyesight Poor vision Llimited deeds Llimited deeds Seer Spiritualist Positive growth

Question Progress reports are formal in nature. Correct Answer False Your Answer True

Question The activities included in written communication are Correct Answer Business Letters , Reports , Notices Your Answer Business Letters , Reports , Notices

Question Written communication is a Correct Answer Non-direct communication Your Answer Direct communication

Question Body of a letter is divided into ________ parts. Correct Answer 3 Your Answer 3

Question Various kinds of disease caused from stress Correct Answer Heartbeat increase , Slow digestion Your Answer Heartbeat increase , Increase in perspiration , Slow digestion

Question What are technical reports? Correct Answer It differs from others in its subject matter , It is like the memorandum report , It is a highly specialised form of report Your Answer It differs from others in its subject matter , It is a highly specialised form of report

Question Qualities of a good listener Correct Answer Welcomes disagreement , Looks for areas of agreement Your Answer Welcomes disagreement , Looks for areas of agreement

Question

Objectives of the letter can be known in one glance by reading the Correct Answer Subject Your Answer Subject

Question Head address is the Correct Answer Name , address and tel no of the sender of the letter Your Answer Name , address and tel no of the sender of the letter

Question Time management is Correct Answer Using time judiciously , Using time carefully and prioritising it Your Answer Using time judiciously , Using time carefully and prioritising it

Question This consists of the name and address of the person to whom the letter is being sent. Correct Answer Inside address Your Answer Inside address

Question What should go together ? Correct Answer Gesture and speech

Your Answer Gesture and speech

Question The shortcomings of oral communication has paved the way for use of written communication. Correct Answer True Your Answer True

Question The advantages of written communication are Correct Answer Accuracy , Can be recorded , Brevity Your Answer Accuracy , Can be recorded , Brevity

Question The greater the gesture the louder the ________ Correct Answer Speech Your Answer Speech

Question Business letters can be useful in different ways like Correct Answer Legal evidence , Permanent information , Recovering dues Your Answer Legal evidence , Permanent information , Recovering dues

Question ________ is the most remembered element in forming an impression of someone. Correct Answer Handshake Your Answer Eye contact Match The Following Question Correct Answer Your Answer The handshake that conveys confidence is Firm and dry Firm and dry Pounding the fist on table Anger Anger Kind of non verbal communication Eye contact Body language Clothing , hair, jewellery, cosmetics Appearance Appearance

Question Mechanical barriers are due to Correct Answer Disturbances in devices used for communication Your Answer Disturbances in devices used for communication

Question

What is post script? Correct Answer It comes from latin word post scriptum , It means whatever has been written afterwards Your Answer It means whatever has been written afterwards

Question One year of our life is lost searching things Correct Answer True Your Answer True

Question It can be created by using templates or macros Correct Answer Memorandum Your Answer Memorandum

Question A good company differs from another in terms of ________ quality. Correct Answer Service Your Answer Work culture

Question One should look at the present with the eye towards Correct Answer Future

Your Answer Future

Question A presentation for consideration of something is called Correct Answer Proposal Your Answer Proposal

Question A ________ communication establishes and builds lasting relationships between people Correct Answer Two way Your Answer Two way

Question Business Communication is always goal oriented Correct Answer True Your Answer True

Question The middle part of presentation contains Correct Answer Main body is broken into points Your Answer Main body is broken into points

Question Written communication can be kept as ________ record. Correct Answer Legal Your Answer Legal

Question Printing house journals maintain public relations within the organisation. Correct Answer True Your Answer True

Question A ________ is the core of business communication as it is an action oriented affair. Correct Answer Feedback Your Answer Feedback

Question This makes communication difficult Correct Answer One party talks and the other listens , One party gets angry , One party keeps focus on themselves Your Answer One party gets angry , One party keeps focus on themselves

Question

A slide should only carry ________ information Correct Answer Important Your Answer Important

Question Communication is the task of imparting Correct Answer Information Your Answer Information

Question Ectomorph means Correct Answer Thin , Youthful , Tall Your Answer Thin , Youthful , Tall

Question To avoid stress stay away from things that are negative Correct Answer True Your Answer True

Question When stress becomes strain Correct Answer It is continuous

Your Answer Harmful for the body

Question Charts,Film slides,transparencies are types of audio aids Correct Answer True Your Answer True

Question The maximum content on the slide should be limited to Correct Answer 25 words Your Answer 30 words

Question What is B2C? Correct Answer Business to consumer , It is an internet domain , It is useful for products and services when shoppers aim is convenience and buyers aim need information about product features and prices Your Answer Business to consumer , It is an internet domain , It is useful for products and services when shoppers aim is convenience and buyers aim need information about product features and prices

Question In the body of the message________ paragraph attracts the attention of the reader. Correct Answer

Opening Your Answer Opening

Question Objectives of Communication are Correct Answer Information , Motivation , Education Your Answer Information , Motivation , Education

Question It is the most important part of any letter Correct Answer Body Your Answer Body

Question The most effective way of communication Correct Answer Written Your Answer All of above

Question Snap reaction is a type of physical barrier Correct Answer False Your Answer False

Question Treat everyone as important and Correct Answer Do not underestimate them , Understand them Your Answer Do not underestimate them , Understand them , Complain about them

Question It can be used as legal record which may be used in the court of law Correct Answer Written communication Your Answer Written communication

Question House journals are a type of oral communication. Correct Answer False Your Answer False

Question Poor eyes limit your deeds. Correct Answer False Your Answer False Match The Following Question Correct Answer

Your Answer Inward address Receivers address Receivers address Head Address Senders Address Senders Address Written Communication Non- Direct communication legal evidence Business letter legal evidence Non- Direct communication Outward Number Further reference Further reference

Question Memorandums cannot be structured in email system. Correct Answer False Your Answer False

Question Visual aids are used to emphasize the most vital points of the presentation Correct Answer True Your Answer True

Question

________ is an example of psychological noise Correct Answer Egotism Your Answer Illness

Question Management can function smoothly without Communication Correct Answer False Your Answer False

Question By trying to identify potential problems at the onset, it becomes possible to prevent many more in near future Correct Answer True Your Answer True

Question The various occasions of presentations are Correct Answer Training session , Conference , Presenation of new business plans Your Answer Training session , Conference , Presenation of new business plans Question ________ means that the future must be seen and communicated to the team Correct Answer Vision

Your Answer Vision

Question What should be the place of inside address in the layout of the letter? Correct Answer Below the outward number Your Answer Below the outward number

Question The beginning of a presentation has Correct Answer Outline of the presentation Your Answer Main body of presentation is broken into points

Question Resting your forearm on the table gives the impression of being Correct Answer Distressed , Uninterested , Indifferent Your Answer Distressed , Uninterested , Indifferent Question Barrier for written communication can be Correct Answer Language Your Answer Language

Question A transparency should have________lines Correct Answer 25-30 Your Answer 25-30 Match The Following Question Correct Answer Your Answer Motivation and communication are two sides of the same coin and communication are two sides of the same coin Physical noise The external sounds that distract the comunicator The external sounds that distract the comunicator Noise One of the greatest sources of communication failure One of the greatest sources of communication failure Relational Message It indicates how sender and receiver feel about each other helps to complete the communication cycle Question It is very useful in collecting dues from customers Correct Answer Business letters Your Answer Business letters

Question This number can be used in further correspondence for ready reference. Correct Answer

Outward Your Answer Outward

Question Normally ________ address is written under the outward number. Correct Answer Inside Your Answer Inside

Question Whatever we feel deep within ourselves is immediately reflected in the ________ Correct Answer Face Your Answer Face

Question A high score in Commitment to Continuous Self-Development indicates Correct Answer You are open to learning Your Answer You are analytical

Question Examples of environmental stress is ________ Correct Answer Humidity Your Answer Humidity

Question Manager communicates the vision of the company to his team mates Correct Answer True Your Answer True Question The ________ number is essential to make entry in the register. Correct Answer Outward Your Answer Outward

Question What is B2B? Correct Answer Activities conducted on this are higher than B2C by 15-20 times , It is business to business , It is an internet domain Your Answer Activities conducted on this are higher than B2C by 15-20 times , It is business to business , It is an internet domain

Question Due to effective ________ the manager comes to know the hidden ability of his subordinates Correct Answer Communication Your Answer Communication

Question Telesales is generating and qualifying new leads for closure by another sales channel. Correct Answer False Your Answer False

Question It makes communication easier Correct Answer Being friendly Your Answer Being friendly

Question Getting rid of non-essential task is one of the keys to Correct Answer Effective time management Your Answer Effective time management Question The areas which help you to develop a mindset are Correct Answer Crystallize thinking , Develop sincere desire , Confidence Your Answer Crystallize thinking , Develop sincere desire , Confidence Question An affective tool of motivation is Correct Answer Communication

Your Answer Communication

Question Written communication is a Correct Answer Non-Direct Communication Your Answer Direct Communication

Question If a person taps his feet/foot it would mean Correct Answer Impatience Your Answer Impatience

Question Memorandums are usually initiated by Correct Answer Writer Your Answer Company head

Question ________ are the greatest time waster for executives Correct Answer Interruptions Your Answer Interruptions

Question One is not able to time due to Correct Answer Lack of discipline , Negative attitude Your Answer Lack of motivation , Lack of discipline , Negative attitude Question What is an attitude of Allness ? Correct Answer Sophisticated role , Snap reactions , Fear Your Answer Sophisticated role , Snap reactions , Fear

Question Message in a communication should be Correct Answer Brief Your Answer Brief

Question Prescience means Correct Answer Knowledge about the future Your Answer Knowledge of events within the company

Question Vision should be based on talents, dreams, hopes and passion. Correct Answer

True Your Answer True

Question If a person taps his feet/foot, it is the indication of :Correct Answer Impatience Your Answer Impatience

Question Written communication is a Correct Answer Non-Direct Communication Your Answer Non-Direct Communication

Question Stress at times works :Correct Answer As motivator , As positive force Your Answer As positive force

Question As a leader following is your responsibility to keep the discussion in :Correct Answer Order , Control Your Answer Control

Question In a Negotiation both the parties have pre-determined goals. Correct Answer True Your Answer False

Question No one can achieve his dreams with ________ energy and ideas. Correct Answer Average Your Answer Weak

Question The missing step in Software lifecycle is Analysis, ________, Coding and Implementation. Correct Answer Design Your Answer Design

Question What is teleconferencing ? Correct Answer It allows a group of people to talk simultaneously using telephone or email group communications software Your Answer It allows a group of people to talk simultaneously using telephone or email group communications software

Question In a letter________ consists of name and address of the person or organization to whom the letter is being sent to. Correct Answer Inside address Your Answer Inside address

Question Who controls the agenda? Correct Answer Leader Your Answer Leader

Question Barrier for written communication can be Correct Answer Language Your Answer Language

Question It can be used as legal record which may be used in the court of law Correct Answer Written communication Your Answer Written communication

Question

This is a letter written inside the organization? Correct Answer Memorandum Your Answer Memorandum

Question Time management is :Correct Answer Using time judiciously , Using time carefully and prioritizing it Your Answer Using time judiciously , Using time carefully and prioritizing it , Take the things as they come Match The Following Question Correct Answer Your Answer Unsuccessful They confuse activity to output They confuse activity to output Practical person He knows how to get what he wants He knows how to get what he wants Philosopher He knows what people ought to want He knows what people ought to want Goals It promotes enthusiasm in the organization It takes about one to five years to accomplish

Question These are permanent records for business

Correct Answer Business letters Your Answer Business letters

Question Advertising material is :Correct Answer Leaflets , Brochures , Pamphlets Your Answer Leaflets , Pamphlets

Question Endomorph would mean :Correct Answer Fat , Round , Soft Your Answer Fat

Question The broad purpose of a meeting is to :Correct Answer Inform , Persuade , Instruct Your Answer Inform

Question The most effective way of communication Correct Answer Written

Your Answer Visual

Question Lateral communication is between co-workers. Correct Answer True Your Answer True

Question It is very useful in collecting dues from customers Correct Answer Business letters Your Answer Business letters

Question This number can be used in further correspondence for ready reference. Correct Answer Outward Your Answer Outward

Question What type of letters are useful in collecting dues from customer? Correct Answer Business letters Your Answer Business letters

Question Manager communicates the vision of the company to his team mates. Correct Answer True Your Answer True

Question Visual aids are used to emphasize the most vital points of the presentation. Correct Answer True Your Answer True

Question ________ normally consists of outward number and date of any previous correspondence. Correct Answer Reference Your Answer Reference

Question It is the most convenient channel used by companies to increase sales revenue, reducing cost of selling and promote customer satisfaction :Correct Answer Telecommunication Your Answer Telecommunication

Question Advancing at the expense of others may hurt you in the long run. Correct Answer True Your Answer True

Question What gives a sense of accomplishment? Correct Answer Achievements Your Answer Achievements

Question It makes communication easier :Correct Answer Being friendly Your Answer Cooperative

Question Examples of environmental stress is ________. Correct Answer Humidity Your Answer Traffic noise

Question One way communication informs the receiver whereas two way communication is an

exchange of information. Correct Answer True Your Answer True

Question This makes communication difficult :Correct Answer One party talks and the other listens , One party gets angry , One party keeps focus on themselves Your Answer One party talks and the other listens , One party gets angry , One party keeps focus on themselves

Question The most effective way of communication is :Correct Answer Written Your Answer Visual

Question Objectives of Communication are :Correct Answer Information , Motivation , Education Your Answer Information

Question Unjust assumptions are :-

Correct Answer Misinterpretation of message Your Answer Misinterpretation of message

Question ________ can prompt people to find a better way of doing things. Correct Answer Stress Your Answer Distress

Question Parts of voice quality are :Correct Answer Pitch , Speed , Volume Your Answer Pitch , Speed , Volume

Question Management can function smoothly without Communication. Correct Answer False Your Answer False

Question Elements of communication process are :Correct Answer Channel , Decoding , Communicator

Your Answer Channel , Communicator

Question Vision is an idea about how your present should be. Correct Answer False Your Answer False Match The Following Question Correct Answer Your Answer Inward address Receivers address Receivers address Head Address Senders Address Senders Address Written Communication Non- Direct communication Non- Direct communication Business letter legal evidence legal evidence Outward Number Further reference Further reference

Question It is said that Indians are good Planners but bad ________. Correct Answer

Executors Your Answer Executors

Question ________ communication occurs when superiors intimate messages to subordinates. Correct Answer Downward Your Answer Downward

Question Emotional problems arise when speaker uses ________ language. Correct Answer Biased Your Answer Unethical

Question Which factor mostly affects business decisions Correct Answer Information Your Answer Information

Question ________ is doing yesterdays work today Correct Answer Procrastination Your Answer Procrastination

Question Relationships have to be mutually beneficial and healthy to both the parties. Correct Answer True Your Answer True

Question Contingency planning is Correct Answer Setting aside a time to think and come up with a potential problem Your Answer Setting aside a time to think and come up with a potential problem

Question The vision should be based on Correct Answer Talents and dreams , Hopes and passion Your Answer Hopes and passion , Knowledge , Understanding

Question The complimentary close of a letter must agree in tone with salutation. Correct Answer True Your Answer True

Question Discussion is defined as

Correct Answer The interchange of ideas with a goal of finding the best solution to the problem , This is positive and healthy Your Answer The interchange of ideas with a goal of finding the best solution to the problem , This is positive and healthy Match The Following Question Correct Answer Your Answer Achievements Accomplishments Accomplishments Poor eyes Limited eyesight Limited eyesight Poor vision Llimited deeds Llimited deeds Seer Spiritualist Positive growth

Question Progress reports are formal in nature. Correct Answer False Your Answer True

Question The activities included in written communication are

Correct Answer Business Letters , Reports , Notices Your Answer Business Letters , Reports , Notices

Question Written communication is a Correct Answer Non-direct communication Your Answer Direct communication

Question Body of a letter is divided into ________ parts. Correct Answer 3 Your Answer 3

Question Various kinds of disease caused from stress Correct Answer Heartbeat increase , Slow digestion Your Answer Heartbeat increase , Increase in perspiration , Slow digestion

Question What are technical reports? Correct Answer It differs from others in its subject matter , It is like the memorandum report , It is a highly specialised form of report

Your Answer It differs from others in its subject matter , It is a highly specialised form of report

Question Qualities of a good listener Correct Answer Welcomes disagreement , Looks for areas of agreement Your Answer Welcomes disagreement , Looks for areas of agreement

Question Objectives of the letter can be known in one glance by reading the Correct Answer Subject Your Answer Subject

Question Head address is the Correct Answer Name , address and tel no of the sender of the letter Your Answer Name , address and tel no of the sender of the letter

Question Time management is Correct Answer Using time judiciously , Using time carefully and prioritising it Your Answer Using time judiciously , Using time carefully and prioritising it

Question This consists of the name and address of the person to whom the letter is being sent. Correct Answer Inside address Your Answer Inside address

Question What should go together ? Correct Answer Gesture and speech Your Answer Gesture and speech

Question The shortcomings of oral communication has paved the way for use of written communication. Correct Answer True Your Answer True

Question The advantages of written communication are Correct Answer Accuracy , Can be recorded , Brevity Your Answer Accuracy , Can be recorded , Brevity

Question

The greater the gesture the louder the ________ Correct Answer Speech Your Answer Speech

Question Business letters can be useful in different ways like Correct Answer Legal evidence , Permanent information , Recovering dues Your Answer Legal evidence , Permanent information , Recovering dues

Question ________ is the most remembered element in forming an impression of someone. Correct Answer Handshake Your Answer Eye contact Match The Following Question Correct Answer Your Answer The handshake that conveys confidence is Firm and dry Firm and dry Pounding the fist on table Anger Anger Kind of non verbal communication Eye contact Body language

Clothing , hair, jewellery, cosmetics Appearance Appearance

Question Mechanical barriers are due to Correct Answer Disturbances in devices used for communication Your Answer Disturbances in devices used for communication

Question What is post script? Correct Answer It comes from latin word post scriptum , It means whatever has been written afterwards Your Answer It means whatever has been written afterwards

Question One year of our life is lost searching things Correct Answer True Your Answer True

Question It can be created by using templates or macros Correct Answer Memorandum Your Answer Memorandum

Question A good company differs from another in terms of ________ quality. Correct Answer Service Your Answer Work culture

Question One should look at the present with the eye towards Correct Answer Future Your Answer Future

Question A presentation for consideration of something is called Correct Answer Proposal Your Answer Proposal

Question A ________ communication establishes and builds lasting relationships between people Correct Answer Two way Your Answer Two way

Question Business Communication is always goal oriented

Correct Answer True Your Answer True

Question The middle part of presentation contains Correct Answer Main body is broken into points Your Answer Main body is broken into points

Question Written communication can be kept as ________ record. Correct Answer Legal Your Answer Legal

Question Printing house journals maintain public relations within the organisation. Correct Answer True Your Answer True

Question A ________ is the core of business communication as it is an action oriented affair. Correct Answer Feedback

Your Answer Feedback

Question This makes communication difficult Correct Answer One party talks and the other listens , One party gets angry , One party keeps focus on themselves Your Answer One party gets angry , One party keeps focus on themselves

Question A slide should only carry ________ information Correct Answer Important Your Answer Important

Question Communication is the task of imparting Correct Answer Information Your Answer Information

Question Ectomorph means Correct Answer Thin , Youthful , Tall Your Answer Thin , Youthful , Tall

Question To avoid stress stay away from things that are negative Correct Answer True Your Answer True

Question When stress becomes strain Correct Answer It is continuous Your Answer Harmful for the body

Question Charts,Film slides,transparencies are types of audio aids Correct Answer True Your Answer True

Question The maximum content on the slide should be limited to Correct Answer 25 words Your Answer 30 words

Question What is B2C?

Correct Answer Business to consumer , It is an internet domain , It is useful for products and services when shoppers aim is convenience and buyers aim need information about product features and prices Your Answer Business to consumer , It is an internet domain , It is useful for products and services when shoppers aim is convenience and buyers aim need information about product features and prices

Question In the body of the message________ paragraph attracts the attention of the reader. Correct Answer Opening Your Answer Opening

Question Objectives of Communication are Correct Answer Information , Motivation , Education Your Answer Information , Motivation , Education

Question It is the most important part of any letter Correct Answer Body Your Answer Body

Question

The most effective way of communication Correct Answer Written Your Answer All of above

Question Snap reaction is a type of physical barrier Correct Answer False Your Answer False

Question Treat everyone as important and Correct Answer Do not underestimate them , Understand them Your Answer Do not underestimate them , Understand them , Complain about them

Question It can be used as legal record which may be used in the court of law Correct Answer Written communication Your Answer Written communication

Question House journals are a type of oral communication. Correct Answer False

Your Answer False

Question Poor eyes limit your deeds. Correct Answer False Your Answer False Match The Following Question Correct Answer Your Answer Inward address Receivers address Receivers address Head Address Senders Address Senders Address Written Communication Non- Direct communication legal evidence Business letter legal evidence Non- Direct communication Outward Number Further reference Further reference

Question Memorandums cannot be structured in email system. Correct Answer

False Your Answer False

Question Visual aids are used to emphasize the most vital points of the presentation Correct Answer True Your Answer True

Question ________ is an example of psychological noise Correct Answer Egotism Your Answer Illness

Question Management can function smoothly without Communication Correct Answer False Your Answer False

Question By trying to identify potential problems at the onset, it becomes possible to prevent many more in near future Correct Answer True

Your Answer True

Question The various occasions of presentations are Correct Answer Training session , Conference , Presenation of new business plans Your Answer Training session , Conference , Presenation of new business plans Question ________ means that the future must be seen and communicated to the team Correct Answer Vision Your Answer Vision

Question What should be the place of inside address in the layout of the letter? Correct Answer Below the outward number Your Answer Below the outward number

Question The beginning of a presentation has Correct Answer Outline of the presentation Your Answer Main body of presentation is broken into points

Question Resting your forearm on the table gives the impression of being Correct Answer Distressed , Uninterested , Indifferent Your Answer Distressed , Uninterested , Indifferent Question Barrier for written communication can be Correct Answer Language Your Answer Language

Question A transparency should have________lines Correct Answer 25-30 Your Answer 25-30 Match The Following Question Correct Answer Your Answer Motivation and communication are two sides of the same coin and communication are two sides of the same coin Physical noise The external sounds that distract the comunicator The external sounds that distract the comunicator Noise One of the greatest sources of communication failure One of the greatest sources of communication failure

Relational Message It indicates how sender and receiver feel about each other helps to complete the communication cycle Question It is very useful in collecting dues from customers Correct Answer Business letters Your Answer Business letters

Question This number can be used in further correspondence for ready reference. Correct Answer Outward Your Answer Outward

Question Normally ________ address is written under the outward number. Correct Answer Inside Your Answer Inside

Question Whatever we feel deep within ourselves is immediately reflected in the ________ Correct Answer Face Your Answer Face

Question A high score in Commitment to Continuous Self-Development indicates Correct Answer You are open to learning Your Answer You are analytical

Question Examples of environmental stress is ________ Correct Answer Humidity Your Answer Humidity Question Manager communicates the vision of the company to his team mates Correct Answer True Your Answer True Question The ________ number is essential to make entry in the register. Correct Answer Outward Your Answer Outward

Question What is B2B? Correct Answer Activities conducted on this are higher than B2C by 15-20 times , It is business to

business , It is an internet domain Your Answer Activities conducted on this are higher than B2C by 15-20 times , It is business to business , It is an internet domain

Question Due to effective ________ the manager comes to know the hidden ability of his subordinates Correct Answer Communication Your Answer Communication

Question Telesales is generating and qualifying new leads for closure by another sales channel. Correct Answer False Your Answer False

Question It makes communication easier Correct Answer Being friendly Your Answer Being friendly

Question Getting rid of non-essential task is one of the keys to Correct Answer Effective time management

Your Answer Effective time management Question The areas which help you to develop a mindset are Correct Answer Crystallize thinking , Develop sincere desire , Confidence Your Answer Crystallize thinking , Develop sincere desire , Confidence Question An affective tool of motivation is Correct Answer Communication Your Answer Communication

Question Written communication is a Correct Answer Non-Direct Communication Your Answer Direct Communication

Question If a person taps his feet/foot it would mean Correct Answer Impatience Your Answer Impatience

Question

Memorandums are usually initiated by Correct Answer Writer Your Answer Company head

Question ________ are the greatest time waster for executives Correct Answer Interruptions Your Answer Interruptions

Question One is not able to time due to Correct Answer Lack of discipline , Negative attitude Your Answer Lack of motivation , Lack of discipline , Negative attitude Question What is an attitude of Allness ? Correct Answer Sophisticated role , Snap reactions , Fear Your Answer Sophisticated role , Snap reactions , Fear

Question Message in a communication should be Correct Answer Brief

Your Answer Brief

Question Prescience means Correct Answer Knowledge about the future Your Answer Knowledge of events within the company

Question Vision should be based on talents, dreams, hopes and passion. Correct Answer True Your Answer True

Question If a person taps his feet/foot, it is the indication of :Correct Answer Impatience Your Answer Impatience

Question Written communication is a Correct Answer Non-Direct Communication Your Answer Non-Direct Communication

Question Stress at times works :Correct Answer As motivator , As positive force Your Answer As positive force

Question As a leader following is your responsibility to keep the discussion in :Correct Answer Order , Control Your Answer Control

Question In a Negotiation both the parties have pre-determined goals. Correct Answer True Your Answer False

Question No one can achieve his dreams with ________ energy and ideas. Correct Answer Average Your Answer Weak

Question The missing step in Software lifecycle is Analysis, ________, Coding and

Implementation. Correct Answer Design Your Answer Design

Question What is teleconferencing ? Correct Answer It allows a group of people to talk simultaneously using telephone or email group communications software Your Answer It allows a group of people to talk simultaneously using telephone or email group communications software

Question In a letter________ consists of name and address of the person or organization to whom the letter is being sent to. Correct Answer Inside address Your Answer Inside address

Question Who controls the agenda? Correct Answer Leader Your Answer Leader

Question

Barrier for written communication can be Correct Answer Language Your Answer Language

Question It can be used as legal record which may be used in the court of law Correct Answer Written communication Your Answer Written communication

Question This is a letter written inside the organization? Correct Answer Memorandum Your Answer Memorandum

Question Time management is :Correct Answer Using time judiciously , Using time carefully and prioritizing it Your Answer Using time judiciously , Using time carefully and prioritizing it , Take the things as they come Match The Following Question Correct Answer Your Answer

Unsuccessful They confuse activity to output They confuse activity to output Practical person He knows how to get what he wants He knows how to get what he wants Philosopher He knows what people ought to want He knows what people ought to want Goals It promotes enthusiasm in the organization It takes about one to five years to accomplish

Question These are permanent records for business Correct Answer Business letters Your Answer Business letters

Question Advertising material is :Correct Answer Leaflets , Brochures , Pamphlets Your Answer Leaflets , Pamphlets

Question Endomorph would mean :Correct Answer Fat , Round , Soft

Your Answer Fat

Question The broad purpose of a meeting is to :Correct Answer Inform , Persuade , Instruct Your Answer Inform

Question The most effective way of communication Correct Answer Written Your Answer Visual

Question Lateral communication is between co-workers. Correct Answer True Your Answer True

Question It is very useful in collecting dues from customers Correct Answer Business letters Your Answer Business letters

Question This number can be used in further correspondence for ready reference. Correct Answer Outward Your Answer Outward

Question What type of letters are useful in collecting dues from customer? Correct Answer Business letters Your Answer Business letters

Question Manager communicates the vision of the company to his team mates. Correct Answer True Your Answer True

Question Visual aids are used to emphasize the most vital points of the presentation. Correct Answer True Your Answer True

Question ________ normally consists of outward number and date of any previous

correspondence. Correct Answer Reference Your Answer Reference

Question It is the most convenient channel used by companies to increase sales revenue, reducing cost of selling and promote customer satisfaction :Correct Answer Telecommunication Your Answer Telecommunication

Question Advancing at the expense of others may hurt you in the long run. Correct Answer True Your Answer True

Question What gives a sense of accomplishment? Correct Answer Achievements Your Answer Achievements

Question It makes communication easier :Correct Answer

Being friendly Your Answer Cooperative

Question Examples of environmental stress is ________. Correct Answer Humidity Your Answer Traffic noise

Question One way communication informs the receiver whereas two way communication is an exchange of information. Correct Answer True Your Answer True

Question This makes communication difficult :Correct Answer One party talks and the other listens , One party gets angry , One party keeps focus on themselves Your Answer One party talks and the other listens , One party gets angry , One party keeps focus on themselves

Question The most effective way of communication is :Correct Answer

Written Your Answer Visual

Question Objectives of Communication are :Correct Answer Information , Motivation , Education Your Answer Information

Question Unjust assumptions are :Correct Answer Misinterpretation of message Your Answer Misinterpretation of message

Question ________ can prompt people to find a better way of doing things. Correct Answer Stress Your Answer Distress

Question Parts of voice quality are :Correct Answer Pitch , Speed , Volume Your Answer Pitch , Speed , Volume

Question Management can function smoothly without Communication. Correct Answer False Your Answer False

Question Elements of communication process are :Correct Answer Channel , Decoding , Communicator Your Answer Channel , Communicator

Question Vision is an idea about how your present should be. Correct Answer False Your Answer False Match The Following Question Correct Answer Your Answer Inward address Receivers address Receivers address Head Address Senders Address Senders Address Written Communication

Non- Direct communication Non- Direct communication Business letter legal evidence legal evidence Outward Number Further reference Further reference

Question It is said that Indians are good Planners but bad ________. Correct Answer Executors Your Answer Executors

Question ________ communication occurs when superiors intimate messages to subordinates. Correct Answer Downward Your Answer Downward

Question Emotional problems arise when speaker uses ________ language. Correct Answer Biased Your Answer Unethical LIST OF ATTEMPTED QUESTIONS AND ANSWERS

Question Vision should be based on talents, dreams, hopes and passion. Correct Answer True Your Answer True

Question If a person taps his feet/foot, it is the indication of :Correct Answer Impatience Your Answer Impatience

Question Written communication is a Correct Answer Non-Direct Communication Your Answer Non-Direct Communication

Question Stress at times works :Correct Answer As motivator , As positive force Your Answer As positive force

Question As a leader following is your responsibility to keep the discussion in :Correct Answer

Order , Control Your Answer Control

Question In a Negotiation both the parties have pre-determined goals. Correct Answer True Your Answer False

Question No one can achieve his dreams with ________ energy and ideas. Correct Answer Average Your Answer Weak

Question The missing step in Software lifecycle is Analysis, ________, Coding and Implementation. Correct Answer Design Your Answer Design

Question What is teleconferencing ? Correct Answer It allows a group of people to talk simultaneously using telephone or email group communications software

Your Answer It allows a group of people to talk simultaneously using telephone or email group communications software

Question In a letter________ consists of name and address of the person or organization to whom the letter is being sent to. Correct Answer Inside address Your Answer Inside address

Question Who controls the agenda? Correct Answer Leader Your Answer Leader

Question Barrier for written communication can be Correct Answer Language Your Answer Language

Question It can be used as legal record which may be used in the court of law Correct Answer Written communication

Your Answer Written communication

Question This is a letter written inside the organization? Correct Answer Memorandum Your Answer Memorandum

Question Time management is :Correct Answer Using time judiciously , Using time carefully and prioritizing it Your Answer Using time judiciously , Using time carefully and prioritizing it , Take the things as they come Match The Following Question Correct Answer Your Answer Unsuccessful They confuse activity to output They confuse activity to output Practical person He knows how to get what he wants He knows how to get what he wants Philosopher He knows what people ought to want He knows what people ought to want Goals

It promotes enthusiasm in the organization It takes about one to five years to accomplish

Question These are permanent records for business Correct Answer Business letters Your Answer Business letters

Question Advertising material is :Correct Answer Leaflets , Brochures , Pamphlets Your Answer Leaflets , Pamphlets

Question Endomorph would mean :Correct Answer Fat , Round , Soft Your Answer Fat

Question The broad purpose of a meeting is to :Correct Answer Inform , Persuade , Instruct Your Answer Inform

Question The most effective way of communication Correct Answer Written Your Answer Visual

Question Lateral communication is between co-workers. Correct Answer True Your Answer True

Question It is very useful in collecting dues from customers Correct Answer Business letters Your Answer Business letters

Question This number can be used in further correspondence for ready reference. Correct Answer Outward Your Answer Outward

Question What type of letters are useful in collecting dues from customer?

Correct Answer Business letters Your Answer Business letters

Question Manager communicates the vision of the company to his team mates. Correct Answer True Your Answer True

Question Visual aids are used to emphasize the most vital points of the presentation. Correct Answer True Your Answer True

Question ________ normally consists of outward number and date of any previous correspondence. Correct Answer Reference Your Answer Reference

Question It is the most convenient channel used by companies to increase sales revenue, reducing cost of selling and promote customer satisfaction :Correct Answer

Telecommunication Your Answer Telecommunication

Question Advancing at the expense of others may hurt you in the long run. Correct Answer True Your Answer True

Question What gives a sense of accomplishment? Correct Answer Achievements Your Answer Achievements

Question It makes communication easier :Correct Answer Being friendly Your Answer Cooperative

Question Examples of environmental stress is ________. Correct Answer Humidity Your Answer Traffic noise

Question One way communication informs the receiver whereas two way communication is an exchange of information. Correct Answer True Your Answer True

Question This makes communication difficult :Correct Answer One party talks and the other listens , One party gets angry , One party keeps focus on themselves Your Answer One party talks and the other listens , One party gets angry , One party keeps focus on themselves

Question The most effective way of communication is :Correct Answer Written Your Answer Visual

Question Objectives of Communication are :Correct Answer Information , Motivation , Education Your Answer Information

Question Unjust assumptions are :Correct Answer Misinterpretation of message Your Answer Misinterpretation of message

Question ________ can prompt people to find a better way of doing things. Correct Answer Stress Your Answer Distress

Question Parts of voice quality are :Correct Answer Pitch , Speed , Volume Your Answer Pitch , Speed , Volume

Question Management can function smoothly without Communication. Correct Answer False Your Answer False

Question Elements of communication process are :-

Correct Answer Channel , Decoding , Communicator Your Answer Channel , Communicator

Question Vision is an idea about how your present should be. Correct Answer False Your Answer False Match The Following Question Correct Answer Your Answer Inward address Receivers address Receivers address Head Address Senders Address Senders Address Written Communication Non- Direct communication Non- Direct communication Business letter legal evidence legal evidence Outward Number Further reference Further reference

Question

It is said that Indians are good Planners but bad ________. Correct Answer Executors Your Answer Executors

Question ________ communication occurs when superiors intimate messages to subordinates. Correct Answer Downward Your Answer Downward

Question Emotional problems arise when speaker uses ________ language. Correct Answer Biased Your Answer Unethical

Question ________is the positive enthusiasm for making the work exciting and fun Correct Answer Verve Your Answer Attitude

Question In the body of the message________ paragraph attracts the attention of the reader. Correct Answer Opening Your Answer Opening

Question All kinds of stress are negative Correct Answer False Your Answer False

Question Barrier for written communication can be Correct Answer Language Your Answer Language

Question The most effective way of communication Correct Answer Written Your Answer Written

Question It can be used as legal record which may be used in the court of law Correct Answer Written communication Your Answer Written communication Match The Following Question Correct Answer Your Answer Written Communication Non- Direct communication Non- Direct communication Business letter legal evidence legal evidence Outward Number Further reference Further reference Inward address Receivers address Receivers address Head Address Senders Address Senders Address

Question Guidelines for the use of visual aid Correct Answer Stick or pointer to be used to draw audience attention Your Answer Stick or pointer to be used to draw audience attention Match The Following Question Correct Answer Your Answer Subject Objective of letter Objective of letter Salutation greeting greeting Post Script Post Scriptum Post Scriptum Memorandum Memo Memo Proposals Invited Invited

Question What are technical reports? Correct Answer It differs from others in its subject matter , It is like the memorandum report , It is a highly specialised form of report Your Answer It differs from others in its subject matter , It is a highly specialised form of report

Question Report means Correct Answer A document in which given problem is examined , An account or statement which describes an opinion Your Answer A document in which given problem is examined , Outcome of an observation

Question ________ is a driving force and continues even after the

mission statement is achieved Correct Answer Vision Your Answer Vision

Question Relationships have to be mutually beneficial and healthy to both the parties. Correct Answer True Your Answer True

Question The ________ enables the reader to know the objectives of the letter. Correct Answer Subject Your Answer Subject

Question The different types of barriers that can come in the way of effective communication are Correct Answer Physical , Cultural , Mechanical Your Answer Physical , Mechanical

Question The complimentary close of a letter must agree in tone with salutation. Correct Answer True Your Answer True

Question These are permanent records for business Correct Answer Business letters Your Answer Business letters

Question In a letter________ consists of name and address of the person

or organisation to whom the letter is being sent to. Correct Answer Inside address Your Answer Inside address

Question A successful employer is one who Correct Answer Friendly and warm Your Answer Friendly and warm

Question It is very useful in collecting dues from customers Correct Answer Business letters Your Answer Business letters

Question This number can be used in further correspondence for ready reference. Correct Answer Outward Your Answer Outward

Question Fat , round and soft body type would be endomorph Correct Answer True Your Answer True

Question Written communication is a two way process. Correct Answer False Your Answer False

Question Which of the following are physical barriers Correct Answer Ignorance of media , Environmental stress , Subjective stress Your Answer Ignorance of media , Difference in languages

Question This consists of the name and address of the person to whom the letter is being sent. Correct Answer Inside address Your Answer Inside address

Question Memorandums cannot be structured in email system. Correct Answer False Your Answer False

Question Every moment you waste in pre-occupation is a moment you steal from Correct Answer Productiviy Your Answer Productiviy

Question What is progress report? Correct Answer It is a review of progress made on an activity , They may be formal or informal Your Answer It is a review of progress made on an activity , They may be formal or informal

Question Barrier of Allness is Correct Answer Attitude of the communicatee that he knows everything Your Answer Attitude of the communicatee that he knows everything

Question Body of the letter consists of

Correct Answer Main message Your Answer Main message

Question Personal negative emotions which make it difficult to do our best are Correct Answer Jealousy , Anger , Strife Your Answer Jealousy , Anger

Question Written communication is a Correct Answer Non-Direct Communication Your Answer Non-Direct Communication

Question The ________ should indicate what is contained in a message in one glance itself. Correct Answer Subject Your Answer Subject

Question Which statement applies to a Message ? Correct Answer The reply sent by the communicatee Your Answer The message received by the communicatee

Question Vision should be based on talents,dreams,hopes and passion. Correct Answer True Your Answer True

Question Goals need to be

Correct Answer Planned , Evaluated , Identified Your Answer Planned , Evaluated , Identified

Question What is meant by Snap Reactions Correct Answer Hurried interpretations about the message being communicated Your Answer Hurried interpretations about the message being communicated

Question Proposal is Correct Answer A presentation for consideration of something , Appeals or bids for grants,donations etc Your Answer A presentation for consideration of something , Appeals or bids for grants,donations etc , It contains technical details

Question A transparency should have________lines Correct Answer 25-30 Your Answer 25-30

Question Address means Correct Answer How a person speaks to others Your Answer The place where a person stays

Question One way communication informs the receiver whereas two way communication is an exchange of information Correct Answer True Your Answer True

Question The various occasions of presentations are Correct Answer Training session , Conference , Presenation of new

business plans Your Answer Training session , Conference , Presenation of new business plans

Question The best realtionship is one in which both the parties are constantly ________ from one another. Correct Answer Receiving Your Answer Receiving

Question Information is Correct Answer Gathered , Inferred , Heard Your Answer Gathered , Heard

Question Prescience means Correct Answer Knowledge about the future Your Answer Knowledge about the future

LIST OF ATTEMPTED QUESTIONS AND ANSWERS

Question Vision should be based on talents, dreams, hopes and passion. Correct Answer True Your Answer True

Question If a person taps his feet/foot, it is the indication of :Correct Answer Impatience Your Answer Impatience

Question Written communication is a Correct Answer Non-Direct Communication Your Answer Non-Direct Communication

Question Stress at times works :Correct Answer As motivator , As positive force Your Answer As positive force

Question As a leader following is your responsibility to keep the discussion in :Correct Answer Order , Control Your Answer Control

Question In a Negotiation both the parties have pre-determined goals. Correct Answer True Your Answer False

Question No one can achieve his dreams with ________ energy and ideas. Correct Answer Average Your Answer Weak

Question The missing step in Software lifecycle is Analysis, ________, Coding and Implementation. Correct Answer Design

Your Answer Design

Question What is teleconferencing ? Correct Answer It allows a group of people to talk simultaneously using telephone or email group communications software Your Answer It allows a group of people to talk simultaneously using telephone or email group communications software

Question In a letter________ consists of name and address of the person or organization to whom the letter is being sent to. Correct Answer Inside address Your Answer Inside address

Question Who controls the agenda? Correct Answer Leader Your Answer Leader

Question Barrier for written communication can be Correct Answer Language Your Answer Language

Question It can be used as legal record which may be used in the court of law Correct Answer Written communication Your Answer Written communication

Question This is a letter written inside the organization? Correct Answer Memorandum Your Answer Memorandum

Question Time management is :Correct Answer Using time judiciously , Using time carefully and prioritizing it Your Answer Using time judiciously , Using time carefully and prioritizing it , Take the things as they come Match The Following Question Correct Answer Your Answer Unsuccessful They confuse activity to output They confuse activity to output Practical person He knows how to get what he wants He knows how to get what he wants Philosopher He knows what people ought to want He knows what people ought to want Goals It promotes enthusiasm in the organization It takes about one to five years to accomplish

Question These are permanent records for business Correct Answer Business letters Your Answer Business letters

Question Advertising material is :Correct Answer

Leaflets , Brochures , Pamphlets Your Answer Leaflets , Pamphlets

Question Endomorph would mean :Correct Answer Fat , Round , Soft Your Answer Fat

Question The broad purpose of a meeting is to :Correct Answer Inform , Persuade , Instruct Your Answer Inform

Question The most effective way of communication Correct Answer Written Your Answer Visual

Question Lateral communication is between co-workers. Correct Answer True Your Answer True

Question It is very useful in collecting dues from customers Correct Answer Business letters Your Answer Business letters

Question

This number can be used in further correspondence for ready reference. Correct Answer Outward Your Answer Outward

Question What type of letters are useful in collecting dues from customer? Correct Answer Business letters Your Answer Business letters

Question Manager communicates the vision of the company to his team mates. Correct Answer True Your Answer True

Question Visual aids are used to emphasize the most vital points of the presentation. Correct Answer True Your Answer True

Question ________ normally consists of outward number and date of any previous correspondence. Correct Answer Reference Your Answer Reference

Question It is the most convenient channel used by companies to increase sales revenue, reducing cost of selling and promote customer satisfaction :Correct Answer Telecommunication

Your Answer Telecommunication

Question Advancing at the expense of others may hurt you in the long run. Correct Answer True Your Answer True

Question What gives a sense of accomplishment? Correct Answer Achievements Your Answer Achievements

Question It makes communication easier :Correct Answer Being friendly Your Answer Cooperative

Question Examples of environmental stress is ________. Correct Answer Humidity Your Answer Traffic noise

Question One way communication informs the receiver whereas two way communication is an exchange of information. Correct Answer True Your Answer True

Question

This makes communication difficult :Correct Answer One party talks and the other listens , One party gets angry , One party keeps focus on themselves Your Answer One party talks and the other listens , One party gets angry , One party keeps focus on themselves

Question The most effective way of communication is :Correct Answer Written Your Answer Visual

Question Objectives of Communication are :Correct Answer Information , Motivation , Education Your Answer Information

Question Unjust assumptions are :Correct Answer Misinterpretation of message Your Answer Misinterpretation of message

Question ________ can prompt people to find a better way of doing things. Correct Answer Stress Your Answer Distress

Question Parts of voice quality are :Correct Answer Pitch , Speed , Volume

Your Answer Pitch , Speed , Volume

Question Management can function smoothly without Communication. Correct Answer False Your Answer False

Question Elements of communication process are :Correct Answer Channel , Decoding , Communicator Your Answer Channel , Communicator

Question Vision is an idea about how your present should be. Correct Answer False Your Answer False Match The Following Question Correct Answer Your Answer Inward address Receivers address Receivers address Head Address Senders Address Senders Address Written Communication Non- Direct communication Non- Direct communication Business letter legal evidence legal evidence Outward Number Further reference Further reference

Question It is said that Indians are good Planners but bad ________. Correct Answer Executors Your Answer Executors

Question ________ communication occurs when superiors intimate messages to subordinates. Correct Answer Downward Your Answer Downward

Question Emotional problems arise when speaker uses ________ language. Correct Answer Biased Your Answer Unethical

Question What is B2C? Correct Answer Business to consumer , It is an internet domain , It is useful for products and services when shopper's aim is convenience and buyer's aim need information about product features and prices Your Answer Business to consumer , It is an internet domain , It is useful for products and services when shopper's aim is convenience and buyer's aim need information about product features and prices

Question In the body of the message________ paragraph attracts the attention of the reader. Correct Answer Opening Your Answer Opening

Question

Objectives of Communication are Correct Answer Information , Motivation , Education Your Answer Information , Motivation , Education

Question It is the most important part of any letter Correct Answer Body Your Answer Body

Question The most effective way of communication Correct Answer Written Your Answer All of above

Question Snap reaction is a type of physical barrier Correct Answer False Your Answer False

Question Treat everyone as important and Correct Answer Do not underestimate them , Understand them Your Answer Do not underestimate them , Understand them , Complain about them

Question It can be used as legal record which may be used in the court of law Correct Answer Written communication Your Answer Written communication

Question House journals are a type of oral communication. Correct Answer False Your Answer False

Question Poor eyes limit your deeds. Correct Answer False Your Answer False Match The Following Question Correct Answer Your Answer Inward address Receivers address Receivers address Head Address Senders Address Senders Address Written Communication Non- Direct communication legal evidence Business letter legal evidence Non- Direct communication Outward Number Further reference Further reference

Question Memorandums cannot be structured in email system. Correct Answer False Your Answer False

Question

Visual aids are used to emphasize the most vital points of the presentation Correct Answer True Your Answer True

Question ________ is an example of psychological noise Correct Answer Egotism Your Answer Illness

Question Management can function smoothly without Communication Correct Answer False Your Answer False

Question By trying to identify potential problems at the onset, it becomes possible to prevent many more in near future Correct Answer True Your Answer True

Question The various occasions of presentations are Correct Answer Training session , Conference , Presenation of new business plans Your Answer Training session , Conference , Presenation of new business plans Question ________ means that the future must be seen and communicated to the team Correct Answer Vision Your Answer Vision

Question What should be the place of inside address in the layout of the letter? Correct Answer Below the outward number Your Answer Below the outward number

Question The beginning of a presentation has Correct Answer Outline of the presentation Your Answer Main body of presentation is broken into points

Question Resting your forearm on the table gives the impression of being Correct Answer Distressed , Uninterested , Indifferent Your Answer Distressed , Uninterested , Indifferent Question Barrier for written communication can be Correct Answer Language Your Answer Language

Question A transparency should have________lines Correct Answer 25-30 Your Answer 25-30 Match The Following Question Correct Answer Your Answer Motivation and communication are two sides of the same coin and communication are two sides of the same coin Physical noise

The external sounds that distract the comunicator The external sounds that distract the comunicator Noise One of the greatest sources of communication failure One of the greatest sources of communication failure Relational Message It indicates how sender and receiver feel about each other helps to complete the communication cycle Question It is very useful in collecting dues from customers Correct Answer Business letters Your Answer Business letters

Question This number can be used in further correspondence for ready reference. Correct Answer Outward Your Answer Outward

Question Normally ________ address is written under the outward number. Correct Answer Inside Your Answer Inside

Question Whatever we feel deep within ourselves is immediately reflected in the ________ Correct Answer Face Your Answer Face

Question A high score in Commitment to Continuous Self-Development indicates Correct Answer You are open to learning

Your Answer You are analytical

Question Examples of environmental stress is ________ Correct Answer Humidity Your Answer Humidity Question Manager communicates the vision of the company to his team mates Correct Answer True Your Answer True Question The ________ number is essential to make entry in the register. Correct Answer Outward Your Answer Outward

Question What is B2B? Correct Answer Activities conducted on this are higher than B2C by 15-20 times , It is business to business , It is an internet domain Your Answer Activities conducted on this are higher than B2C by 15-20 times , It is business to business , It is an internet domain

Question Due to effective ________ the manager comes to know the hidden ability of his subordinates Correct Answer Communication Your Answer Communication

Question

Telesales is generating and qualifying new leads for closure by another sales channel. Correct Answer False Your Answer False

Question It makes communication easier Correct Answer Being friendly Your Answer Being friendly

Question Getting rid of non-essential task is one of the keys to Correct Answer Effective time management Your Answer Effective time management Question The areas which help you to develop a mindset are Correct Answer Crystallize thinking , Develop sincere desire , Confidence Your Answer Crystallize thinking , Develop sincere desire , Confidence Question An affective tool of motivation is Correct Answer Communication Your Answer Communication

Question Written communication is a Correct Answer Non-Direct Communication Your Answer Direct Communication

Question

If a person taps his feet/foot it would mean Correct Answer Impatience Your Answer Impatience

Question Memorandums are usually initiated by Correct Answer Writer Your Answer Company head

Question ________ are the greatest time waster for executives Correct Answer Interruptions Your Answer Interruptions

Question One is not able to time due to Correct Answer Lack of discipline , Negative attitude Your Answer Lack of motivation , Lack of discipline , Negative attitude Question What is an attitude of Allness ? Correct Answer Sophisticated role , Snap reactions , Fear Your Answer Sophisticated role , Snap reactions , Fear

Question Message in a communication should be Correct Answer Brief Your Answer Brief

Question Prescience means Correct Answer Knowledge about the future Your Answer Knowledge of events within the company Question Which factor mostly affects business decisions Correct Answer Information Your Answer Information

Question ________ is doing yesterday's work today Correct Answer Procrastination Your Answer Procrastination

Question Relationships have to be mutually beneficial and healthy to both the parties. Correct Answer True Your Answer True

Question Contingency planning is Correct Answer Setting aside a time to think and come up with a potential problem Your Answer Setting aside a time to think and come up with a potential problem

Question The vision should be based on Correct Answer Talents and dreams , Hopes and passion Your Answer Hopes and passion , Knowledge , Understanding

Question The complimentary close of a letter must agree in tone with salutation. Correct Answer True Your Answer True

Question Discussion is defined as Correct Answer The interchange of ideas with a goal of finding the best solution to the problem , This is positive and healthy Your Answer The interchange of ideas with a goal of finding the best solution to the problem , This is positive and healthy Match The Following Question Correct Answer Your Answer Achievements Accomplishments Accomplishments Poor eyes Limited eyesight Limited eyesight Poor vision Llimited deeds Llimited deeds Seer Spiritualist Positive growth

Question Progress reports are formal in nature. Correct Answer False Your Answer True

Question The activities included in written communication are

Correct Answer Business Letters , Reports , Notices Your Answer Business Letters , Reports , Notices

Question Written communication is a Correct Answer Non-direct communication Your Answer Direct communication

Question Body of a letter is divided into ________ parts. Correct Answer 3 Your Answer 3

Question Various kinds of disease caused from stress Correct Answer Heartbeat increase , Slow digestion Your Answer Heartbeat increase , Increase in perspiration , Slow digestion

Question What are technical reports? Correct Answer It differs from others in its subject matter , It is like the memorandum report , It is a highly specialised form of report Your Answer It differs from others in its subject matter , It is a highly specialised form of report

Question Qualities of a good listener Correct Answer Welcomes disagreement , Looks for areas of agreement Your Answer Welcomes disagreement , Looks for areas of agreement

Question Objectives of the letter can be known in one glance by reading the Correct Answer Subject Your Answer Subject

Question Head address is the Correct Answer Name , address and tel no of the sender of the letter Your Answer Name , address and tel no of the sender of the letter

Question Time management is Correct Answer Using time judiciously , Using time carefully and prioritising it Your Answer Using time judiciously , Using time carefully and prioritising it

Question This consists of the name and address of the person to whom the letter is being sent. Correct Answer Inside address Your Answer Inside address

Question What should go together ? Correct Answer Gesture and speech Your Answer Gesture and speech

Question The shortcomings of oral communication has paved the way for use of written communication. Correct Answer True

Your Answer True

Question The advantages of written communication are Correct Answer Accuracy , Can be recorded , Brevity Your Answer Accuracy , Can be recorded , Brevity

Question The greater the gesture the louder the ________ Correct Answer Speech Your Answer Speech

Question Business letters can be useful in different ways like Correct Answer Legal evidence , Permanent information , Recovering dues Your Answer Legal evidence , Permanent information , Recovering dues

Question ________ is the most remembered element in forming an impression of someone. Correct Answer Handshake Your Answer Eye contact Match The Following Question Correct Answer Your Answer The handshake that conveys confidence is Firm and dry Firm and dry Pounding the fist on table Anger Anger Kind of non verbal communication

Eye contact Body language Clothing , hair, jewellery, cosmetics Appearance Appearance

Question Mechanical barriers are due to Correct Answer Disturbances in devices used for communication Your Answer Disturbances in devices used for communication

Question What is post script? Correct Answer It comes from latin word post scriptum , It means whatever has been written afterwards Your Answer It means whatever has been written afterwards

Question One year of our life is lost searching things Correct Answer True Your Answer True

Question It can be created by using templates or macros Correct Answer Memorandum Your Answer Memorandum

Question A good company differs from another in terms of ________ quality. Correct Answer Service Your Answer Work culture

Question One should look at the present with the eye towards Correct Answer Future Your Answer Future

Question A presentation for consideration of something is called Correct Answer Proposal Your Answer Proposal

Question A ________ communication establishes and builds lasting relationships between people Correct Answer Two way Your Answer Two way

Question Business Communication is always goal oriented Correct Answer True Your Answer True

Question The middle part of presentation contains Correct Answer Main body is broken into points Your Answer Main body is broken into points

Question Written communication can be kept as ________ record. Correct Answer Legal

Your Answer Legal

Question Printing house journals maintain public relations within the organisation. Correct Answer True Your Answer True

Question A ________ is the core of business communication as it is an action oriented affair. Correct Answer Feedback Your Answer Feedback

Question This makes communication difficult Correct Answer One party talks and the other listens , One party gets angry , One party keeps focus on themselves Your Answer One party gets angry , One party keeps focus on themselves

Question A slide should only carry ________ information Correct Answer Important Your Answer Important

Question Communication is the task of imparting Correct Answer Information Your Answer Information

Question

Ectomorph means Correct Answer Thin , Youthful , Tall Your Answer Thin , Youthful , Tall

Question To avoid stress stay away from things that are negative Correct Answer True Your Answer True

Question When stress becomes strain Correct Answer It is continuous Your Answer Harmful for the body

Question Charts,Film slides,transparencies are types of audio aids Correct Answer True Your Answer True

Question The maximum content on the slide should be limited to Correct Answer 25 words Your Answer 30 words Question End part of presentation contains Correct Answer Summary of the whole Your Answer Summary of the whole

Question Business Communication is always goal oriented Correct Answer True Your Answer True

Question Feedback is immediate in busines organisation Correct Answer True Your Answer False

Question A head drawn too far backwards or stiffly held straight up indicates Correct Answer Pride , Haughtiness Your Answer Pride , Haughtiness Match The Following Question Correct Answer Your Answer Getting rid of tasks which are Non-essential Non-essential To avoid unexpected delays Planning Planning 10 % of time is lost every year Misplaced items Misplaced items Tasks to be given to others Delegate Delegate

Question Communication is the art of transmitting Correct Answer Information , Ideas , Atttitudes

Your Answer Information , Ideas

Question The realisation of vision requires Correct Answer Innovation Your Answer Innovation

Question Message in a communication should be Correct Answer Brief Your Answer Brief

Question The ________ should indicate what is contained in a message in one glance itself. Correct Answer Subject Your Answer Subject

Question Physiological noise is in the form of Correct Answer Hearing disorders , Illness Your Answer Hearing disorders , Illness

Question What is Content message? Correct Answer Information about topic under discussion Your Answer Signals indicating how sender and receiver feel about each other

Question Brief eye contact means the person is

Correct Answer Nervous Your Answer Intense interest

Question Written communication is a Correct Answer Non-Direct Communication Your Answer Non-Direct Communication

Question The middle part of presentation contains Correct Answer Main body is broken into points Your Answer Main body is broken into points

Question It can be used as legal record which may be used in the court of law Correct Answer Written communication Your Answer Written communication

Question Every moment you waste in pre-occupation is a moment you steal from Correct Answer Productiviy Your Answer Productiviy

Question If the eye contact is brief or we take our eyes off the person soon, it indicates Correct Answer Nervousness , Embarrassment Your Answer Nervousness , Embarrassment

Question It is the most important part of any letter Correct Answer Body Your Answer Subject

Question ________ are used to convey the key part of the message Correct Answer Visual aids Your Answer Notes

Question The most effective way of communication Correct Answer Written Your Answer Written

Question Which of the following are physical barriers Correct Answer Ignorance of media , Environmental stress , Subjective stress Your Answer Ignorance of media , Environmental stress , Subjective stress

Question All kinds of stress are negative Correct Answer False Your Answer False

Question What is B2C? Correct Answer Business to consumer , It is an internet domain , It is useful for products and services when shoppers aim is convenience and buyers aim need information about product

features and prices Your Answer Business to consumer , It is an internet domain , It is useful for products and services when shoppers aim is convenience and buyers aim need information about product features and prices

Question The middle part of presentation contains Correct Answer Illustrate the part with examples , Put a time limit on each point , Prioritize the time limits Your Answer Illustrate the part with examples , Put a time limit on each point , Prioritize the time limits

Question The ________ enables the reader to know the objectives of the letter. Correct Answer Subject Your Answer Subject

Question The basic function of any business organisation is planning, organising, staffing, directing and controlling Correct Answer True Your Answer True

Question Treat everyone as important and Correct Answer Do not underestimate them , Understand them Your Answer Do not underestimate them , Understand them

Question Printing house journals maintain public relations within the organisation. Correct Answer True Your Answer True

Question A ________ posture shows rigidity in thought Correct Answer Stiff Your Answer Stiff

Question What type of records are permanent for organisation? Correct Answer Business letters Your Answer Business letters

Question Many speakers write and learn entire speeches in ________ type of presentation Correct Answer Memorize Your Answer Memorize

Question ________ is the most remembered element in forming an impression of someone. Correct Answer Eye contact Your Answer Eye contact Match The Following Question Correct Answer Your Answer People asset of the company asset of the company Credibility Consistence brings opportunities Discussion healthy and positive healthy and positive Argument

brings in negative feelings brings in negative feelings

Question Guides for the manager to analyse the problem and give response Correct Answer Experience , Common sense Your Answer Experience , Common sense

Question The maximum content on the slide should be limited to Correct Answer 25 words Your Answer 25 words

Question be adopted Correct Answer True Your Answer True

Question Communication is an exchange of facts,ideas,opinions,emotions by two or more persons. It is quoted by : Correct Answer Newman and Summer Your Answer Newman and Summer

Question but everything to do with hope Correct Answer True Your Answer True

Question

The best way in a positive relationship is to admit when you are ________. Correct Answer Wrong Your Answer Wrong

Question There will be confusion and discomfort if speech and gestures are properly coordinated Correct Answer False Your Answer False

Question The complimentary close is to say Correct Answer Good bye Your Answer Good bye

Question Delegation is the special ability to recognise your own special abilities and limitations Correct Answer False Your Answer False

Question Only ________ percent of worries are considered as cause of concern Correct Answer 8 Your Answer 8

Question One party is more than enough to have negotiation Correct Answer False Your Answer False

Question Communication has come from Latin word________ Correct Answer Cummins Your Answer Cummins

Question Date is normally written in the ________ corner. Correct Answer Right Your Answer Right

Question The communication process begins with ________ who transmits the message Correct Answer Sender Your Answer Sender

Question Most of what we experience emotionally is a result of the way we Correct Answer Think Your Answer React

Question Only ________ percent of worries are considered as cause of concern Correct Answer 8 Your Answer 8

Question Stress at times works Correct Answer As motivator , As positive

Your Answer As motivator , As positive

Question Various kinds of disease caused from stress Correct Answer Heartbeat increase , Slow digestion Your Answer Heartbeat increase , Increase in perspiration , Slow digestion Match The Following Question Correct Answer Your Answer Work hard Not at the cost of family or health Not at the cost of family or health Stop taking on more work To get rid of overload To get rid of overload Deeper coviction Stronger the person Stronger the person Body recognises the stressor and prepares to fight Alarm stage Alarm stage

Question All kinds of stress can be avoided Correct Answer False Your Answer False

Question The most valuable asset of a company is Correct Answer People Your Answer People

Question

Wisdom lies in Correct Answer Accepting your mistakes , Apologise but do not demand from others , Think over the actions performed Your Answer Accepting your mistakes

Question A person tends to break another person's trust when Correct Answer The person is inconsistent , His words and action do not match , He loses credibility Your Answer The person is inconsistent , His words and action do not match , He loses credibility

Question Relationships have to be mutually beneficial and healthy to both the parties. Correct Answer True Your Answer True

Question There are two types of presentation Correct Answer True Your Answer False

Question No visual aid should be kept on for too long Correct Answer True Your Answer True

Question What is said to be the heart of a business letter? Correct Answer Body of the letter Your Answer Body of the letter

Question Date is normally written in the ________ corner. Correct Answer Right Your Answer Right

Question The ________ number is essential to make entry in the register. Correct Answer Outward Your Answer Outward

Question The ________ is written as a formality in the body of the letter. Correct Answer Closing paragraph Your Answer Closing paragraph

Question Memorandum differs from letter in Correct Answer Memos are written in direct order than letters , In memos effect of words is not so important as letters Your Answer Memos are written in direct order than letters , In memos effect of words is not so important as letters

Question What is B2C? Correct Answer Business to consumer , It is an internet domain , It is useful for products and services when shopper's aim is convenience and buyer's aim need information about product features and prices Your Answer Business to consumer , It is an internet domain , It is useful for products and services when shopper's aim is convenience and buyer's aim need information about product features and prices

Question Advertising materials like leaflets,giveaways,labels are included in house journals. Correct Answer False Your Answer True

Question A report is made after thorough enquiry. Correct Answer True Your Answer True

Question Printing house journals maintain public relations within the organisation. Correct Answer True Your Answer True

Question Prescience means Correct Answer Knowledge about the future Your Answer Knowledge about the future

Question A common fallacy about manager is that he must be Correct Answer Loud , Flambuoyant , Drinker Your Answer Loud , Flambuoyant , Drinker

Question Verve Correct Answer Leadership , Analyse , Vision , Positive enthusiasm

Your Answer Leadership , Analyse , Vision

Question Mission must be tough but achievable and must be possible to tell when it has been achieved Correct Answer True Your Answer True

Question It is an invitation to do something Correct Answer Vision Your Answer Vision

Question Often the desire to meet a need can fuel a Correct Answer Vision Your Answer Vision

Question Vision is the ability to see future in a Correct Answer Imaginative way Your Answer Imaginative way

Question No one can achieve his dreams with ________ energy and ideas. Correct Answer Average Your Answer Average

Question

Poor eyes limit your deeds. Correct Answer False Your Answer False

Question Goals need to be Correct Answer Planned , Evaluated , Identified Your Answer Planned , Evaluated , Identified

Question The areas which help you to develop a mindset are Correct Answer Crystallize thinking , Develop sincere desire , Confidence Your Answer Crystallize thinking , Develop sincere desire , Confidence

Question A goal which is not measurable increases motivation Correct Answer False Your Answer False

Question Every moment you waste in pre-occupation is a moment you steal from Correct Answer Productiviy Your Answer Productiviy

Question A person tries to focus his time and energy on things that give him the maximum Correct Answer Returns Your Answer Returns

Question Take care of ________ and the hours will take care of themselves Correct Answer Minutes Your Answer Minutes

Question An affective tool of motivation is Correct Answer Communication Your Answer Communication

Question Communication is the task of imparting ________ Correct Answer Information Your Answer Information

Question A ________ communication establishes and builds lasting relationships between people Correct Answer Two way Your Answer Two way

Question The ________ context refers to the nature of relationship between the communication as well as who is present Correct Answer Social Your Answer Social

Question ________ is an example of psychological noise Correct Answer Egotism

Your Answer Egotism

Question Examples of environmental stress is ________ Correct Answer Humidity Your Answer Traffic noise

Question Following are the functions of Manager Correct Answer Planning , Organising , Staffing Your Answer Planning , Organising , Staffing Match The Following Question Correct Answer Your Answer Physical noise The external sounds that distract the comunicator The external sounds that distract the comunicator Noise One of the greatest sources of communication failure One of the greatest sources of communication failure Relational Message It indicates how sender and receiver feel about each other It indicates how sender and receiver feel about each other Motivation and communication are two sides of the same coin and communication are two sides of the same coin

Question What are the movements which play an important role in conveying meaning without words ? Correct Answer Gestures Your Answer Gestures

Question Man is recognised by his Correct Answer Behaviour Your Answer Dress

Question Resting your forearm on the table gives the impression of being Correct Answer Distressed , Uninterested , Indifferent Your Answer Distressed , Uninterested , Indifferent

Question Most of what we experience emotionally is a result of the way we Correct Answer Think Your Answer React

Question Only ________ percent of worries are considered as cause of concern Correct Answer 8 Your Answer 8

Question Stress at times works Correct Answer As motivator , As positive Your Answer As motivator , As positive

Question Various kinds of disease caused from stress Correct Answer Heartbeat increase , Slow digestion

Your Answer Heartbeat increase , Increase in perspiration , Slow digestion Match The Following Question Correct Answer Your Answer Work hard Not at the cost of family or health Not at the cost of family or health Stop taking on more work To get rid of overload To get rid of overload Deeper coviction Stronger the person Stronger the person Body recognises the stressor and prepares to fight Alarm stage Alarm stage

Question All kinds of stress can be avoided Correct Answer False Your Answer False

Question The most valuable asset of a company is Correct Answer People Your Answer People

Question Wisdom lies in Correct Answer Accepting your mistakes , Apologise but do not demand from others , Think over the actions performed Your Answer Accepting your mistakes

Question A person tends to break another person's trust when Correct Answer The person is inconsistent , His words and action do not match , He loses credibility Your Answer The person is inconsistent , His words and action do not match , He loses credibility

Question Relationships have to be mutually beneficial and healthy to both the parties. Correct Answer True Your Answer True

Question There are two types of presentation Correct Answer True Your Answer False

Question No visual aid should be kept on for too long Correct Answer True Your Answer True

Question What is said to be the heart of a business letter? Correct Answer Body of the letter Your Answer Body of the letter

Question Date is normally written in the ________ corner. Correct Answer Right

Your Answer Right

Question The ________ number is essential to make entry in the register. Correct Answer Outward Your Answer Outward

Question The ________ is written as a formality in the body of the letter. Correct Answer Closing paragraph Your Answer Closing paragraph

Question Memorandum differs from letter in Correct Answer Memos are written in direct order than letters , In memos effect of words is not so important as letters Your Answer Memos are written in direct order than letters , In memos effect of words is not so important as letters

Question What is B2C? Correct Answer Business to consumer , It is an internet domain , It is useful for products and services when shopper's aim is convenience and buyer's aim need information about product features and prices Your Answer Business to consumer , It is an internet domain , It is useful for products and services when shopper's aim is convenience and buyer's aim need information about product features and prices

Question Advertising materials like leaflets,giveaways,labels are included in house journals. Correct Answer False

Your Answer True

Question A report is made after thorough enquiry. Correct Answer True Your Answer True

Question Printing house journals maintain public relations within the organisation. Correct Answer True Your Answer True

Question Prescience means Correct Answer Knowledge about the future Your Answer Knowledge about the future

Question A common fallacy about manager is that he must be Correct Answer Loud , Flambuoyant , Drinker Your Answer Loud , Flambuoyant , Drinker

Question Verve Correct Answer Leadership , Analyse , Vision , Positive enthusiasm Your Answer Leadership , Analyse , Vision

Question Mission must be tough but achievable and must be possible to tell when it has been

achieved Correct Answer True Your Answer True

Question It is an invitation to do something Correct Answer Vision Your Answer Vision

Question Often the desire to meet a need can fuel a Correct Answer Vision Your Answer Vision

Question Vision is the ability to see future in a Correct Answer Imaginative way Your Answer Imaginative way

Question No one can achieve his dreams with ________ energy and ideas. Correct Answer Average Your Answer Average

Question Poor eyes limit your deeds. Correct Answer False Your Answer False

Question Goals need to be Correct Answer Planned , Evaluated , Identified Your Answer Planned , Evaluated , Identified

Question The areas which help you to develop a mindset are Correct Answer Crystallize thinking , Develop sincere desire , Confidence Your Answer Crystallize thinking , Develop sincere desire , Confidence

Question A goal which is not measurable increases motivation Correct Answer False Your Answer False

Question Every moment you waste in pre-occupation is a moment you steal from Correct Answer Productiviy Your Answer Productiviy

Question A person tries to focus his time and energy on things that give him the maximum Correct Answer Returns Your Answer Returns

Question Take care of ________ and the hours will take care of themselves Correct Answer Minutes

Your Answer Minutes

Question An affective tool of motivation is Correct Answer Communication Your Answer Communication

Question Communication is the task of imparting ________ Correct Answer Information Your Answer Information

Question A ________ communication establishes and builds lasting relationships between people Correct Answer Two way Your Answer Two way

Question The ________ context refers to the nature of relationship between the communication as well as who is present Correct Answer Social Your Answer Social

Question ________ is an example of psychological noise Correct Answer Egotism Your Answer Egotism

Question

Examples of environmental stress is ________ Correct Answer Humidity Your Answer Traffic noise

Question Following are the functions of Manager Correct Answer Planning , Organising , Staffing Your Answer Planning , Organising , Staffing Match The Following Question Correct Answer Your Answer Physical noise The external sounds that distract the comunicator The external sounds that distract the comunicator Noise One of the greatest sources of communication failure One of the greatest sources of communication failure Relational Message It indicates how sender and receiver feel about each other It indicates how sender and receiver feel about each other Motivation and communication are two sides of the same coin and communication are two sides of the same coin

Question What are the movements which play an important role in conveying meaning without words ? Correct Answer Gestures Your Answer Gestures

Question Man is recognised by his Correct Answer Behaviour

Your Answer Dress

Question Resting your forearm on the table gives the impression of being Correct Answer Distressed , Uninterested , Indifferent Your Answer Distressed , Uninterested , Indifferent

Question The various occasions of presentations are Correct Answer Training session , Conference , Presenation of new business plans Your Answer Training session , Conference , Presenation of new business plans

Question House journals Correct Answer Its a private circulation in the organisation , It contains details regarding achievements of staff , It contains details about achievement of companys future projects etc Your Answer Its a private circulation in the organisation , It is an inhouse magazine

Question One of the most important characteristic of successful manager is that of Correct Answer Vision Your Answer Communication

Question Before starting any activity following must be thought in advance Correct Answer Objectives , Alternatives , Costs involved Your Answer Objectives , Alternatives , Costs involved , Time

Question

Argument means Correct Answer Forcing your view point on others , Forceful attempt to change others point of view Your Answer Forcing your view point on others , Forceful attempt to change others point of view

Question Written communication is a direct communication. Correct Answer False Your Answer False

Question Most of what we experience emotionally is a result of the way we Correct Answer Think Your Answer React

Question Inside address contains Correct Answer Name,address,tel no of the receiver of the letter , The address which is put on the envelope Your Answer Name,address,tel no of the receiver of the letter

Question Objectives of the letter can be known in one glance by reading the Correct Answer Subject Your Answer Subject

Question This consists of the name and address of the person to whom the letter is being sent. Correct Answer Inside address Your Answer Inside address

Question In order to realise new things one should Correct Answer Be willing to do new things , Look for ideas , Be observant Your Answer Be willing to do new things , Look for ideas , Be observant

Question ________ of the letter consists of main message. Correct Answer Body Your Answer Body Match The Following Question Correct Answer Your Answer Memorandum Memo Memo Proposals Invited Invited Subject Objective of letter Objective of letter Salutation greeting greeting Post Script Post Scriptum Post Scriptum

Question Physical movement of arms, legs etc are known as ________ Correct Answer Gestures Your Answer Gestures

Question

Telesales is generating and qualifying new leads for closure by another sales channel. Correct Answer False Your Answer False Match The Following Question Correct Answer Your Answer Inward address Receivers address Receivers address Head Address Senders Address Senders Address Written Communication Non- Direct communication Non- Direct communication Business letter legal evidence legal evidence Outward Number Further reference Further reference

Question Many speakers write and learn entire speeches in ________ type of presentation Correct Answer Memorize Your Answer Memorize

Question Printing of house journal responsibility generally lies with the Correct Answer Human resource department Your Answer Human resource department

Question When stress becomes________ it is harmful Correct Answer

Strain Your Answer Strain

Question Goals force us to plan ahead Correct Answer True Your Answer True

Question The ________ number is essential to make entry in the register. Correct Answer Outward Your Answer Outward

Question There is no perfect communication free of all barriers Correct Answer True Your Answer True

Question The activities included in written communication are Correct Answer Business Letters , Reports , Notices Your Answer Business Letters , Reports , Notices

Question What should go together ? Correct Answer Gesture and speech Your Answer Gesture and speech

Question

Advertising material is Correct Answer Leaflets , Brochures , Pamphlets Your Answer Leaflets , Brochures , Pamphlets

Question In less literal terms Vision is the ability to Correct Answer Read between the lines , See opportunity Your Answer Read between the lines , See opportunity

Question These are the print material Correct Answer Direct mailers , Catalogues , Folders Your Answer Direct mailers , Catalogues , Folders

Question Goals help us to ________ Correct Answer Communicate Your Answer Success

Question People who do not have dreams of their own will see your vision as Correct Answer Impossibility Your Answer Impossibility

Question By trying to identify potential problems at the onset, it becomes possible to prevent many more in near future Correct Answer True Your Answer True

Question Working away from home makes it easier to focus on our job Correct Answer True Your Answer True

Question The pattern of busines letter is called Correct Answer Layout Your Answer Layout

Question The most important difference between two competitors dealing with the same product is the way they treat their Correct Answer Employees Your Answer Employees

Question

Question In business organisations barriers arise because of is setup Correct Answer True Your Answer True

Question The concept of achieving success begins with ________ mental attitude Correct Answer Positive Your Answer Positive

Question The largest single cost in most businesses is ________. Correct Answer People Your Answer People

Question Man always tries to justify himself that means he is Correct Answer Defensive Your Answer Defensive

Question A head drawn too far backwards or stiffly held straight up indicates Correct Answer Pride , Haughtiness Your Answer Pride , Haughtiness

Question Body of the letter consists of Correct Answer Main message Your Answer Main message

Question Advertising materials like leaflets,giveaways,labels are included in house journals. Correct Answer False Your Answer False

Question Whatever we feel deep within ourselves is immediately reflected in the ________ Correct Answer Face

Your Answer Face

Question Which statement applies to a Message ? Correct Answer The reply sent by the communicatee Your Answer The reply sent by the communicatee

Question Which kind of attitude lets you see limitless opportunities around you? Correct Answer Positive mental attitude , Determination to overcome failure Your Answer Positive mental attitude , Determination to overcome failure

Question This makes communication difficult Correct Answer One party talks and the other listens , One party gets angry , One party keeps focus on themselves Your Answer One party gets angry , One party keeps focus on themselves

Question True / False Correct Answer True Your Answer True

Question ________ is doing yesterdays work today Correct Answer Procrastination Your Answer Procrastination

Question

The various occasions of presentations are Correct Answer Training session , Conference , Presenation of new business plans Your Answer Training session , Conference , Presenation of new business plans

Question House journals Correct Answer Its a private circulation in the organisation , It contains details regarding achievements of staff , It contains details about achievement of companys future projects etc Your Answer Its a private circulation in the organisation , It is an inhouse magazine

Question One of the most important characteristic of successful manager is that of Correct Answer Vision Your Answer Communication

Question Before starting any activity following must be thought in advance Correct Answer Objectives , Alternatives , Costs involved Your Answer Objectives , Alternatives , Costs involved , Time

Question Argument means Correct Answer Forcing your view point on others , Forceful attempt to change others point of view Your Answer Forcing your view point on others , Forceful attempt to change others point of view

Question Written communication is a direct communication. Correct Answer False Your Answer False

Question Most of what we experience emotionally is a result of the way we Correct Answer Think Your Answer React

Question Inside address contains Correct Answer Name,address,tel no of the receiver of the letter , The address which is put on the envelope Your Answer Name,address,tel no of the receiver of the letter

Question Objectives of the letter can be known in one glance by reading the Correct Answer Subject Your Answer Subject

Question This consists of the name and address of the person to whom the letter is being sent. Correct Answer Inside address Your Answer Inside address

Question In order to realise new things one should Correct Answer Be willing to do new things , Look for ideas , Be observant Your Answer Be willing to do new things , Look for ideas , Be observant

Question ________ of the letter consists of main message. Correct Answer Body

Your Answer Body Match The Following Question Correct Answer Your Answer Memorandum Memo Memo Proposals Invited Invited Subject Objective of letter Objective of letter Salutation greeting greeting Post Script Post Scriptum Post Scriptum

Question Physical movement of arms, legs etc are known as ________ Correct Answer Gestures Your Answer Gestures

Question Telesales is generating and qualifying new leads for closure by another sales channel. Correct Answer False Your Answer False Match The Following Question Correct Answer Your Answer Inward address Receivers address Receivers address

Head Address Senders Address Senders Address Written Communication Non- Direct communication Non- Direct communication Business letter legal evidence legal evidence Outward Number Further reference Further reference

Question Many speakers write and learn entire speeches in ________ type of presentation Correct Answer Memorize Your Answer Memorize

Question Printing of house journal responsibility generally lies with the Correct Answer Human resource department Your Answer Human resource department

Question When stress becomes________ it is harmful Correct Answer Strain Your Answer Strain

Question Goals force us to plan ahead Correct Answer True Your Answer True

Question The ________ number is essential to make entry in the register. Correct Answer Outward Your Answer Outward

Question There is no perfect communication free of all barriers Correct Answer True Your Answer True

Question The activities included in written communication are Correct Answer Business Letters , Reports , Notices Your Answer Business Letters , Reports , Notices

Question What should go together ? Correct Answer Gesture and speech Your Answer Gesture and speech

Question Advertising material is Correct Answer Leaflets , Brochures , Pamphlets Your Answer Leaflets , Brochures , Pamphlets

Question In less literal terms Vision is the ability to Correct Answer Read between the lines , See opportunity

Your Answer Read between the lines , See opportunity

Question These are the print material Correct Answer Direct mailers , Catalogues , Folders Your Answer Direct mailers , Catalogues , Folders

Question Goals help us to ________ Correct Answer Communicate Your Answer Success

Question People who do not have dreams of their own will see your vision as Correct Answer Impossibility Your Answer Impossibility

Question By trying to identify potential problems at the onset, it becomes possible to prevent many more in near future Correct Answer True Your Answer True

Question Working away from home makes it easier to focus on our job Correct Answer True Your Answer True

Question

The pattern of busines letter is called Correct Answer Layout Your Answer Layout

Question The most important difference between two competitors dealing with the same product is the way they treat their Correct Answer Employees Your Answer Employees

Question Question In business organisations barriers arise because of is setup Correct Answer True Your Answer True

Question The concept of achieving success begins with ________ mental attitude Correct Answer Positive Your Answer Positive

Question The largest single cost in most businesses is ________. Correct Answer People Your Answer People

Question Man always tries to justify himself that means he is Correct Answer Defensive

Your Answer Defensive

Question A head drawn too far backwards or stiffly held straight up indicates Correct Answer Pride , Haughtiness Your Answer Pride , Haughtiness

Question Body of the letter consists of Correct Answer Main message Your Answer Main message

Question Advertising materials like leaflets,giveaways,labels are included in house journals. Correct Answer False Your Answer False

Question Whatever we feel deep within ourselves is immediately reflected in the ________ Correct Answer Face Your Answer Face

Question Which statement applies to a Message ? Correct Answer The reply sent by the communicatee Your Answer The reply sent by the communicatee

Question Which kind of attitude lets you see limitless opportunities around you?

Correct Answer Positive mental attitude , Determination to overcome failure Your Answer Positive mental attitude , Determination to overcome failure

Question This makes communication difficult Correct Answer One party talks and the other listens , One party gets angry , One party keeps focus on themselves Your Answer One party gets angry , One party keeps focus on themselves

Question True / False Correct Answer True Your Answer True

Question ________ is doing yesterdays work today Correct Answer Procrastination Your Answer Procrastination

Question The quality of our ________ with co-workers , seniors and subordinates is responsible for the success of any organisation. Correct Answer Relationship Your Answer Relationship

Question Without defined goals success is attainable Correct Answer False Your Answer False

Question Direct memo-routine enquiries Correct Answer Day to day routine work discussed , Covers the vital bit of information Your Answer Day to day routine work discussed , They are direct written messages

Question The last thing one knows is what to put ________ Correct Answer First Your Answer First

Question All dreams have a ________ Correct Answer Cost Your Answer Chance Match The Following Question Correct Answer Your Answer It cant be used once it is lost Time Time Opposite of procrastination is To solve a problem without complete information Some people act too soon Ways to prevent interruption To put someone between you and the people To put someone between you and the people Time management technique To know and list priorities To know and list priorities

Question Factors important to successful negotiation are Correct Answer Trust/distrust between the parties , Each part to be communicated clearly between

parties , Goals and interest of the parties Your Answer Trust/distrust between the parties , Each part to be communicated clearly between parties , Goals and interest of the parties

Question Positive service helps to build positive Correct Answer Relationships Your Answer Relationships

Question Man who tries to justify himself is________ Correct Answer Defensive Your Answer Defensive

Question Resting your forearm on the table gives the impression of being Correct Answer Distressed , Uninterested , Indifferent Your Answer Uninterested

Question The most effective way of communication Correct Answer Written Your Answer Written

Question The three step plans which will put our priorities into practice are Correct Answer Evaluate , Eliminate , Estimate Your Answer Evaluate , Eliminate , Estimate

Question Physiological noise is in the form of Correct Answer Hearing disorders , Illness Your Answer Hearing disorders , Illness

Question We should learn to prevent stress from becoming________ Correct Answer Strain Your Answer Strain

Question but everything to do with hope Correct Answer True Your Answer False

Question It can be used as legal record which may be used in the court of law Correct Answer Written communication Your Answer Written communication

Question ________ are used to convey the key part of the message Correct Answer Visual aids Your Answer Stick

Question What is said to be the heart of a business letter? Correct Answer Body of the letter

Your Answer Body of the letter

Question ________ is the most remembered element in forming an impression of someone. Correct Answer Handshake Your Answer Handshake

Question Some people tend to play with their lock of hair or pen when they are ________ Correct Answer Nervous Your Answer Nervous

Question These are permanent records for business Correct Answer Business letters Your Answer Business letters

Question This number can be used in further correspondence for ready reference. Correct Answer Outward Your Answer Outward

Question In the body of the message________ paragraph attracts the attention of the reader. Correct Answer Opening Your Answer Opening

Question Barrier for written communication can be

Correct Answer Language Your Answer Language

Question Wisdom lies in Correct Answer Accepting your mistakes , Apologise but do not demand from others , Think over the actions performed Your Answer Accepting your mistakes , Apologise but do not demand from others , Think over the actions performed

Question Elememts of communication process are Correct Answer Channel , Decoding , Communicator Your Answer Channel , Decoding , Communicator

Question The different types of barriers that can come in the way of effective communication are Correct Answer Physical , Cultural , Mechanical Your Answer Cultural , Mechanical , Social

Question WWW is an electronic brochure for an organisation. Correct Answer True Your Answer True

Question Due to effective ________ the manager comes to know the hidden ability of his subordinates Correct Answer Communication

Your Answer Communication

Question The first steps to becoming a great manager are simply Correct Answer Common sense Your Answer Common sense

Question It is necessary for a letter to have a subject Correct Answer True Your Answer True

Question The goal pyramid is made of six sections Correct Answer False Your Answer False

Question Guides for the manager to analyse the problem and give response Correct Answer Experience , Common sense Your Answer Experience , Common sense

Question People who focus their attention on ________ rarely build positive lasting relationships. Correct Answer Themselves Your Answer Themselves

Question One party is more than enough to have negotiation

Correct Answer False Your Answer False

Question The realisation of vision requires Correct Answer Innovation Your Answer Inner vision

Question The most important function of the manager is Correct Answer Motivating Your Answer Motivating

Question Report plays an important role as a vehicle of communication. Correct Answer True Your Answer True

Question Written communication is a Correct Answer Non-Direct Communication Your Answer Non-Direct Communication Match The Following Question Correct Answer Your Answer Motivation and communication are two sides of the same coin means to convince others Physical noise The external sounds that distract the comunicator

The external sounds that distract the comunicator Noise One of the greatest sources of communication failure One of the greatest sources of communication failure Relational Message It indicates how sender and receiver feel about each other It indicates how sender and receiver feel about each other

Question People belonging to different cultures send ot the same type of body signals Correct Answer False Your Answer False

Question Visual aids are Correct Answer Film slides , Pictures , Diagrams Your Answer Film slides , Books , Pictures , Diagrams

Question Question To complete work , one needs to start Correct Answer Early Your Answer Early

Question Motivation is : Correct Answer Encouraging Your Answer Encouraging

Question The shortcomings of oral communication has paved the way for use of written communication.

Correct Answer True Your Answer True

Question Turning your vision into reality is Correct Answer Process Your Answer Process

Question What is B2C? Correct Answer Business to consumer , It is an internet domain , It is useful for products and services when shoppers aim is convenience and buyers aim need information about product features and prices Your Answer Business to consumer , It is an internet domain , It is useful for products and services when shoppers aim is convenience and buyers aim need information about product features and prices

Question In the body of the message________ paragraph attracts the attention of the reader. Correct Answer Opening Your Answer Opening

Question Objectives of Communication are Correct Answer Information , Motivation , Education Your Answer Information , Motivation , Education

Question It is the most important part of any letter Correct Answer Body

Your Answer Body

Question The most effective way of communication Correct Answer Written Your Answer All of above

Question Snap reaction is a type of physical barrier Correct Answer False Your Answer False

Question Treat everyone as important and Correct Answer Do not underestimate them , Understand them Your Answer Do not underestimate them , Understand them , Complain about them

Question It can be used as legal record which may be used in the court of law Correct Answer Written communication Your Answer Written communication

Question House journals are a type of oral communication. Correct Answer False Your Answer False

Question Poor eyes limit your deeds.

Correct Answer False Your Answer False Match The Following Question Correct Answer Your Answer Inward address Receivers address Receivers address Head Address Senders Address Senders Address Written Communication Non- Direct communication legal evidence Business letter legal evidence Non- Direct communication Outward Number Further reference Further reference

Question Memorandums cannot be structured in email system. Correct Answer False Your Answer False

Question Visual aids are used to emphasize the most vital points of the presentation Correct Answer True Your Answer True

Question ________ is an example of psychological noise Correct Answer Egotism

Your Answer Illness

Question Management can function smoothly without Communication Correct Answer False Your Answer False

Question By trying to identify potential problems at the onset, it becomes possible to prevent many more in near future Correct Answer True Your Answer True

Question The various occasions of presentations are Correct Answer Training session , Conference , Presenation of new business plans Your Answer Training session , Conference , Presenation of new business plans Question ________ means that the future must be seen and communicated to the team Correct Answer Vision Your Answer Vision

Question What should be the place of inside address in the layout of the letter? Correct Answer Below the outward number Your Answer Below the outward number

Question The beginning of a presentation has

Correct Answer Outline of the presentation Your Answer Main body of presentation is broken into points

Question Resting your forearm on the table gives the impression of being Correct Answer Distressed , Uninterested , Indifferent Your Answer Distressed , Uninterested , Indifferent Question Barrier for written communication can be Correct Answer Language Your Answer Language

Question A transparency should have________lines Correct Answer 25-30 Your Answer 25-30 Match The Following Question Correct Answer Your Answer Motivation and communication are two sides of the same coin and communication are two sides of the same coin Physical noise The external sounds that distract the comunicator The external sounds that distract the comunicator Noise One of the greatest sources of communication failure One of the greatest sources of communication failure Relational Message It indicates how sender and receiver feel about each other helps to complete the communication cycle Question It is very useful in collecting dues from customers

Correct Answer Business letters Your Answer Business letters

Question This number can be used in further correspondence for ready reference. Correct Answer Outward Your Answer Outward

Question Normally ________ address is written under the outward number. Correct Answer Inside Your Answer Inside

Question Whatever we feel deep within ourselves is immediately reflected in the ________ Correct Answer Face Your Answer Face

Question A high score in Commitment to Continuous Self-Development indicates Correct Answer You are open to learning Your Answer You are analytical

Question Examples of environmental stress is ________ Correct Answer Humidity Your Answer Humidity Question

Manager communicates the vision of the company to his team mates Correct Answer True Your Answer True Question The ________ number is essential to make entry in the register. Correct Answer Outward Your Answer Outward

Question What is B2B? Correct Answer Activities conducted on this are higher than B2C by 15-20 times , It is business to business , It is an internet domain Your Answer Activities conducted on this are higher than B2C by 15-20 times , It is business to business , It is an internet domain

Question Due to effective ________ the manager comes to know the hidden ability of his subordinates Correct Answer Communication Your Answer Communication

Question Telesales is generating and qualifying new leads for closure by another sales channel. Correct Answer False Your Answer False

Question It makes communication easier Correct Answer Being friendly

Your Answer Being friendly

Question Getting rid of non-essential task is one of the keys to Correct Answer Effective time management Your Answer Effective time management Question The areas which help you to develop a mindset are Correct Answer Crystallize thinking , Develop sincere desire , Confidence Your Answer Crystallize thinking , Develop sincere desire , Confidence Question An affective tool of motivation is Correct Answer Communication Your Answer Communication

Question Written communication is a Correct Answer Non-Direct Communication Your Answer Direct Communication

Question If a person taps his feet/foot it would mean Correct Answer Impatience Your Answer Impatience

Question Memorandums are usually initiated by Correct Answer Writer

Your Answer Company head

Question ________ are the greatest time waster for executives Correct Answer Interruptions Your Answer Interruptions

Question One is not able to time due to Correct Answer Lack of discipline , Negative attitude Your Answer Lack of motivation , Lack of discipline , Negative attitude Question What is an attitude of Allness ? Correct Answer Sophisticated role , Snap reactions , Fear Your Answer Sophisticated role , Snap reactions , Fear

Question Message in a communication should be Correct Answer Brief Your Answer Brief

Question Prescience means Correct Answer Knowledge about the future Your Answer Knowledge of events within the company

Question Written communication is a Correct Answer

Non-Direct Communication Your Answer Non-Direct Communication

Question The most effective way of communication Correct Answer Written Your Answer Visual

Question It can be used as legal record which may be used in the court of law Correct Answer Written communication Your Answer Written communication

Question Barrier for written communication can be Correct Answer Language Your Answer Language

Question These are permanent records for business Correct Answer Business letters Your Answer Business letters

Question It is very useful in collecting dues from customers Correct Answer Business letters Your Answer Business letters

Question

This number can be used in further correspondence for ready reference. Correct Answer Outward Your Answer Outward

Question This consists of the name and address of the person to whom the letter is being sent. Correct Answer Inside address Your Answer Inside address

Question Objectives of the letter can be known in one glance by reading the Correct Answer Subject Your Answer Subject

Question Modern psychology personality mean Correct Answer The dynamic organization with in the individual of those psycho-physical systems that determine his unique adjustment to his environment. Your Answer The dynamic organization with in the individual of those psycho-physical systems that determine his unique adjustment to his environment.

Question Accommodating style may prove useful when Correct Answer Main training harmony and avoiding disruption is important in the situation Your Answer Main training harmony and avoiding disruption is important in the situation Match The Following Question Correct Answer Your Answer Compromising style refers to behaviours At an intermediate level of cooperativeness

At an intermediate level of cooperativeness Compromise achieves moderate but only Partial satisfaction for each party Partial satisfaction for each party Avoiding refers to Unassertive and uncooperative behaviour Unassertive and uncooperative behaviour Person uses avoiding style To stay away from conflict To stay away from conflict A negotiation situation is one in which the individuals are Committed to peaceful means of resolving their dispute. Committed to peaceful means of resolving their dispute. Match The Following Question Correct Answer Your Answer Conflict Disagreement Goals Incompatible Goals Disagreement Intra personal Within an individuals Within an individuals Inter personal Between individuals Between individuals Intra group Among members Among members

Question Individual resistance to change reflects personality traits of employees. Correct Answer True Your Answer False

Question In change process employee participation should be avoided. Correct Answer

False Your Answer False

Question In the counter shock phase the defensive mechanism become Correct Answer Active Your Answer Active

Question Stress is non specific response of the body to Correct Answer Stimulations Your Answer Stimulations

Question The Key to deal with hyperstress his in good planning Correct Answer True Your Answer True

Question A strange culture is better able to learn from its past. Correct Answer True Your Answer True

Question Autocratic leader centralizes power Correct Answer In theme Your Answer In theme

Question

It is important for a manager to study the human behaviours within the context of an Correct Answer Organization Your Answer Organization

Question Leadership is one form of clominaxe in which the followers more or less willingly accept direction and control by anther person Correct Answer True Your Answer True

Question Hawthorne studies points out the need for Correct Answer Recognition Your Answer Recognition

Question Perception includes all those ________ by which an ________ receives information about his environment Correct Answer processess Your Answer processess Correct Answer individual Your Answer individual

Question Employees initial ________ to the organization is determined largely by their individual ________ Correct Answer commitment Your Answer commitment Correct Answer characteristic

Your Answer characteristic

Question Every organization is a ________ system because its members come from the ________. Correct Answer social Your Answer social Correct Answer society Your Answer society

Question Hygiene factors are ________ for ________ Correct Answer necessary Your Answer necessary Correct Answer Performance Your Answer Performance

Question ________ are forced to introduce change in response to ________ pressure. Correct Answer Organizations Your Answer Organizations Correct Answer environmental Your Answer environmental

Question People fear ________ unemployment, reduced work hour, demotion, reduced change and reduced incentives and ________ change. Correct Answer technological

Your Answer growing Correct Answer resist Your Answer technological

Question Group members should have a Correct Answer Common objective Your Answer Common objective

Question Morale is static phenomenon Correct Answer False Your Answer False

Question Good HR practices can enhance morale in the organization Correct Answer True Your Answer True

Question Task oriented roles include Correct Answer Seeking information or opinions Your Answer Seeking information or opinions

Question Cross- functional teams bring together the ________ and skills of people from ________ work areas. Correct Answer knowledge Your Answer

knowledge Correct Answer various Your Answer various

Question The same message received when you are angry or depressed is often interpreted differently when you are happy Correct Answer True Your Answer True

Question Organizational objectives can be achieved by Correct Answer Group work , Division of labour , Hierarchy of authority Your Answer Group work

Question OB applies Correct Answer Psychological Knowledge gained about individuals and groups , Sociological knowledge in studying the effect of structure on individual behavior Your Answer Psychological Knowledge gained about individuals and groups , Sociological knowledge in studying the effect of structure on individual behavior

Question In spite of many similarities, every person has Correct Answer Different perception , Different quality of intelligence , Different ways of behavior Your Answer Different perception , Different quality of intelligence , Different ways of behavior

Question Small Rest Pauses Correct Answer Refreshes a person psychologically , Refreshes a person physiologically , Increases

output Your Answer Refreshes a person psychologically , Refreshes a person physiologically , Increases output

Question Theories of leadership Correct Answer Trait theory , Fiedlers theory , Life cycle theory Your Answer Trait theory , Fiedlers theory , Life cycle theory

Question For every change there are Correct Answer Certain forces (some in favour of the change ) , Certain forces against the change , People who makes changes Your Answer Certain forces (some in favour of the change ) , Certain forces against the change

Question Manager need to identify the discrepancies while deciding need for change Correct Answer What is , What should be , Who and how to be done Your Answer What is , What should be

Question Factors forming culture of an organization Correct Answer Organizational rituals and ceremonies , Norms that are shared by the teams , Language commonly used by employees Your Answer Organizational rituals and ceremonies , Norms that are shared by the teams

Question Communication can be Correct Answer vertical , horizontal , diagonal Your Answer vertical , horizontal , diagonal

Question ________ communication refers to communication between managers and workers located in ________ functional divisions Correct Answer Diagonal Your Answer Diagonal Correct Answer different Your Answer different

Question Some behavioural symptoms of stress are Correct Answer High blood pressure , Bowel irritation , Back ache Your Answer Bowel irritation , Biting nails

Question Alarm reaction Correct Answer Initial , Shock phase , Resistance is lowered Your Answer Initial , Shock phase , Resistance is lowered

Question The most effective way of communication Correct Answer Written Your Answer Written

Question It can be used as legal record which may be used in the court of law Correct Answer Written communication Your Answer Written communication

Question Barrier for written communication can be Correct Answer Language Your Answer Language

Question These are permanent records for business

Correct Answer Business letters Your Answer Business letters

Question It is very useful in collecting dues from customers Correct Answer Business letters Your Answer Business letters

Question This number can be used in further correspondence for ready reference. Correct Answer Outward Your Answer Outward

Question The Head address includes Correct Answer Tel no. , Name of organization Your Answer Tel no. , Name of organization Match The Following Question Correct Answer Your Answer Subject Objective of letter Objective of letter Salutation greeting greeting Post Script Post Scriptum Post Scriptum Memorandum Memo Memo Proposals Invited Invited Match The Following Question Correct Answer Your Answer Letter Written Written Record Kept Kept Notice Issued Issued Written Communication One way process One way process Website World Wide Web World Wide Web World Wide Web World Wide Web World Wide Web World Wide Web

Question Communication is an art of Correct Answer Imparting information Your Answer Imparting information

Question Various body movements supplement it Correct Answer Talking Your Answer Talking

Question The different kinds of formal communications are Correct Answer Downwarda , Upward , Horizontal Your Answer Downwarda , Upward , Horizontal

Question Some of the functions of informal communication are Correct Answer Supplementing , Contradicting , Confirming Your Answer Supplementing , Contradicting , Confirming

Question When we cross our legs or fold our arms across our chest while we talk, would indicate that Correct Answer Closing off communication Your Answer Closing off communication

Question A head bent low depending on situation would mean Correct Answer Modesty , Politeness , Diffidence Your Answer Modesty , Politeness , Diffidence

Question If a group decision is required in a meeting then the conclusion will be Correct Answer Group vote Your Answer Group vote

Question A person without vision sees Correct Answer what is immediate , what is convenient Your Answer what is immediate , what is convenient , has foresight

Question The successful person is one who knows how to get what he wants Correct Answer False Your Answer True

Question Delegation is the special ability to recognize your won special ability and limitations Correct Answer False Your Answer False

Question Some of the strategies to prevent stress from becoming distress are Correct Answer Develop proper perspective , Work in areas of strength , Avoid rat race Your Answer Develop proper perspective , Work in areas of strength , Avoid rat race

Question Everybody experiences stress sometime or the other Correct Answer True Your Answer True

Question All types of people react similarly to stress Correct Answer False Your Answer False

Question In the alarm stage your body repairs any damage caused by stress Correct Answer False Your Answer False

Question In the resistance stage your body prepares for the stressor and prepares to fight or flight Correct Answer False Your Answer False

Question Stress most often results from the way you think about the things you are doing and that are happening to you Correct Answer True Your Answer True

Question This always makes communication harder not easier Correct Answer Getting angry Your Answer Getting angry

Question A person tend to break another persons trust when Correct Answer The person is inconsistent , When his words and actions do not match , When he loses credibility Your Answer The person is inconsistent , When his words and actions do not match

Question The beginning of the presentation would contain Correct Answer Introductory remarks , Reason for presentation Your Answer Introductory remarks , Summary , Reason for presentation

Question Agreement

Correct Answer All of above Your Answer All of above

Question The speaker need not explain the visual aid to the audience Correct Answer False Your Answer False

Question Communication is the art of transmitting Correct Answer Information , Ideas , Attitudes Your Answer Information

Question Receiver Correct Answer Person who notices and interprets the message Your Answer Person who notices and interprets the message

Question Public relation is maintained within the organization by printing Correct Answer House journals Your Answer House journals

Question Outward Number Correct Answer Options b and c Your Answer Specific number used on letters for further reference

Question Subject Correct Answer This conveys the objectives of the letter at a glance Your Answer This conveys the objectives of the letter at a glance

Question The language used in the minutes should not be Correct Answer In abbreviation , Technical Your Answer In abbreviation , Technical

Question Now a days ________ is always a ________ process involving transmission and reaction Correct Answer communication Your Answer communication Correct Answer two way Your Answer two way

Question Another advantage of ________ communication is the control it gives the ________. Correct Answer face-to-face Your Answer face-to-face Correct Answer speaker Your Answer speaker

Question ________ listener pays attention not only to the ________ meaning of the words but tries to probe the feeling and emotions of the speaker. Correct Answer Emphatic Your Answer Emphatic Correct Answer surface Your Answer surface

Question ________ is the index of the ________ Correct Answer Face Your Answer Face Correct Answer heart Your Answer heart

Question By invited it means that the awarding ________ announces to interested parties that it will make an award and it is soliciting ________. Correct Answer organization Your Answer proposal Correct Answer proposal Your Answer

Question A ________ should dare to do what he has decided to do and do it with ________ and pride Correct Answer manager Your Answer manager Correct Answer confidence Your Answer confidence

Question You cannot ________ your dream and keep all your ________ open Correct Answer pursue Your Answer pursue Correct Answer options Your Answer options

Question When you work in ________ of time, it builds momentum and you are able to accomplish more work in a ________ period of time. Correct Answer blocks Your Answer blocks Correct Answer shorter Your Answer shorter

Question In a relationship it is better to build bridges of ________ and not higher barriers of ________. Correct Answer understanding Your Answer understanding Correct Answer misunderstanding Your Answer misunderstanding

Question The ________ of a person to achieve his goals and to carry out his vision is largely ________ on the people around him. Correct Answer ability Your Answer ability Correct Answer dependent Your Answer dependent

Question Rivalry is one of the major reasons that discourage horizontal communication Correct Answer True Your Answer True

Question Examples of salutations would be Correct Answer Dear sir , Respected Sir Your Answer Dear sir , Respected Sir

Question What always affects the business decisions Correct Answer Information Your Answer Information

Question Encoded ideas take the shape of Correct Answer Message Your Answer Message

Question The different kinds of formal communications are

Correct Answer Downwarda , Upward , Horizontal Your Answer Downwarda , Upward , Horizontal

Question The different kinds of listening are as follows Correct Answer Discriminative listening , Evaluation listening , Emphatic listening Your Answer Discriminative listening , Evaluation listening , Emphatic listening

Question This consists of the name and address of the person to whom the letter is being sent. Correct Answer Inside address Your Answer Inside address

Question Normally in real world people are invited in the meeting Correct Answer Because of status , Out of courtesy Your Answer Because of status , Because of friendship , Out of courtesy

Question The organizations procedures should be followed for Correct Answer Formal meetings , Informal meetings , Structured meetings Your Answer Formal meetings , Informal meetings

Question A person without vision sees Correct Answer what is immediate , what is convenient Your Answer what is immediate , what is convenient

Question Goals shift our emphasis from activity to Correct Answer Output Your Answer Achievement

Question The first step for setting goals is Correct Answer Identify your vision , Develop statement of purpose , Evaluate plans Your Answer Identify your vision , Develop statement of purpose

Question Short term goals helps you to reach the intermediate goals Correct Answer True Your Answer True

Question When ever you have decided to complete work you have to

Correct Answer Start early Your Answer Start early

Question Putting off doing unpleasant work until future time is procrastination Correct Answer True Your Answer False

Question People resist doing their work in the order of its importance Correct Answer True Your Answer False

Question Rat Race Correct Answer Options a and b Your Answer An environment where people compete fiercely with one another

Question Sometimes one has to give up what is merely good in order to do what is best Correct Answer True Your Answer True

Question A person tend to break another persons trust when Correct Answer The person is inconsistent , When his words and actions do not match , When he loses credibility Your Answer The person is inconsistent , When his words and actions do not match , When he loses credibility

Question Arguments Correct Answer Options a and b Your Answer Forceful attempt to change another persons point of view

Question If you desire to build relationships, care for people whom you come in contact with Correct Answer True Your Answer True

Question The greatest disadvantage of this method of presentation is that the speaker may forget some important points. Correct Answer Memorized presentations Your Answer Memorized presentations

Question These always boost the morale of the workers Correct Answer Discussions , Training , Meeting Your Answer Discussions , Training , Meeting

Question Business communication is Correct Answer Interpersonal , Governed by norms and conventions , Has certain goals Your Answer Interpersonal , Governed by norms and conventions , Has certain goals

Question Mechanical barriers in communication would include Correct Answer Bad telephone connection , Whistling loudspeakers Your Answer Bad telephone connection , Whistling loudspeakers

Question Feedback Correct Answer The reply sent by communicatee Your Answer The reply sent by communicatee

Question Social context Correct Answer Refers to the way in which the nature of relationship between communication as well as who is present Your Answer Refers to the way in which the nature of relationship between communication as well as who is present

Question No two persons possess accurately similar frames of mind Correct Answer True Your Answer True Match The Following Question Correct Answer Your Answer It is the explanation of how one task relates to another under downward communication. job rationale job rationale Messages flowing from subordinates to superiors are labeled as upward communication upward communication It consists of messages between members of an organization. horizontal communication horizontal communication These communication networks can often deliver messages more quickly than official channels can. Informal communication Informal communication

In this type of grapevine one person seeks out and tells everyone the information he or she has obtained gossip chain gossip chain

Question Poor listening can be altered only through conscious effort Correct Answer True Your Answer True Match The Following Question Correct Answer Your Answer Customer service technical Support technical Support Print material catalogues sales letter House Journals private circulation private circulation Uninvited proposal sales letter catalogues Proposal appeal or bids appeal or bids

Question All companies use printed memorandum stationary for processing memorandums Correct Answer False Your Answer True

Question Ectomorph would mean Correct Answer Thin , Youthful , Tall Your Answer Thin , Youthful , Tall

Question Facial Expression Correct Answer Tone of our voice, wide eyes, raised eyebrows etc Your Answer Tone of our voice, wide eyes, raised eyebrows etc

Question Pointless meetings take place in obedience to the law of inertias Correct Answer True Your Answer True

Question Values Correct Answer A unifying code of practice which supports and enhances cooperation Your Answer A unifying code of practice which supports and enhances cooperation

Question The ________ should construct the message to be sent in a ________ manner Correct Answer communicator Your Answer communicator Correct Answer meaningful Your Answer feedback

Question Style refers to a set of ________ of an individual that gives ________ to the person. Correct Answer behaviors Your Answer behaviors Correct Answer uniqueness Your Answer uniqueness

Question ________ gives one ________ consciousness. Correct Answer Power Your Answer Power Correct Answer status Your Answer status

Question It is necessary to acquire the ability to sustain direct ________, if you want to be taken ________. Correct Answer eye contact Your Answer eye contact Correct Answer seriously Your Answer seriously

Question ________ communication is necessary and effective where need for ________ is permanent, or if the topic requires detailed explanation. Correct Answer Written Your Answer information Correct Answer information Your Answer Written

Question Once the ________ statements are established then you can try and communicate the ________. Correct Answer mission Your Answer vision Correct Answer vision Your Answer mission

Question ________ is a picture in your minds eye of the way things could or should be in the days ________ Correct Answer Vision Your Answer Vision Correct Answer ahead Your Answer ahead

Question Working towards the ________ of any ________ involves setting and achieving a series of goals. Correct Answer accomplishment Your Answer accomplishment Correct Answer vision Your Answer vision

Question A vision to be ________ must become a ________ for the decisions and actions of your group. Correct Answer worthy Your Answer worthy Correct Answer principle Your Answer principle

Question People who focus their attention primarily on ________ when interacting with others rarely build ________ lasting relationships. Correct Answer themselves Your Answer themselves Correct Answer positive Your Answer positive

Question People belonging to ________ ________ background send out different body signals Correct Answer cultural Your Answer different Correct Answer different Your Answer cultural

Question Horizontal communication is between superiors and subordinates Correct Answer False Your Answer False

Question The Head address includes Correct Answer Tel no. , Name of organization Your Answer Tel no. , Name of organization

Question Essential parts of business letters would be Correct Answer Head address , Date , Outward number Your Answer Head address , Date , Outward number

Question What is progress report? Correct Answer It is a review of progress made on an activity , They may be formal or informal Your Answer It is a review of progress made on an activity , They may be formal or informal

Question Personal negative emotions which make it difficult to do our best are Correct Answer Jealousy , Anger , Strife Your Answer Jealousy , Strife

Question It is the most important part of any letter Correct Answer Body Your Answer Body

Question In less literal terms Vision is the ability to Correct Answer Read between the lines , See opportunity

Your Answer Read between the lines , See opportunity

Question Business letters can be useful in different ways like Correct Answer Legal evidence , Permanent information , Recovering dues Your Answer Legal evidence , Permanent information , Recovering dues

Question Examples of salutations would be Correct Answer Dear sir , Respected Sir Your Answer Dear sir , Respected Sir

Question Contingency planning is Correct Answer Setting aside a time to think and come up with a potential problem Your Answer Setting aside a time to think and come up with a potential problem Match The Following Question Correct Answer Your Answer Time management Self management Self management Priority Listing Listing Planning Success Success Greatest possession Time Time

Question

People who do not have theit vision try to tell that your vision is Correct Answer Impossible , Not achievable Your Answer Impossible , Not achievable

Question Advertising materials like leaflets,giveaways,labels are included in house journals. Correct Answer False Your Answer False

Question It is said that Indians are good Planners but bad ________ Correct Answer Executors Your Answer Executors

Question Qualities of a good listener Correct Answer Welcomes disagreement , Looks for areas of agreement Your Answer Welcomes disagreement , Looks for areas of agreement

Question End part of presentation contains Correct Answer Summary of the whole Your Answer Summary of the whole

Question Right thinking creates a foundation for ________ Correct Answer Success Your Answer Success

Question Communication has come from Latin word________ Correct Answer Cummins Your Answer Cummins

Question Methods of presentation can be Correct Answer Reading , Memorising presentation Your Answer Reading , Memorising presentation

Question Memo is Correct Answer It is an inter office communication , It is a routine type of communication , They are direct written messages Your Answer It is an inter office communication , They are direct written messages

Question All kinds of stress are negative Correct Answer False Your Answer False

Question If a person tries to keep all his options open while pursuing his vision he will not make progress. Correct Answer True Your Answer True

Question ________ conveys crucial message about power, status and concern for the person we meet

Correct Answer Handshake Your Answer Handshake

Question Visual aids are Correct Answer Film slides , Pictures , Diagrams Your Answer Film slides , Pictures , Diagrams

Question The ________ number is essential to make entry in the register. Correct Answer Outward Your Answer Outward

Question People react similarly to stress Correct Answer False Your Answer False

Question The inside address of the letter and the address on the envelope are different. Correct Answer False Your Answer False

Question A report plays an important role as a Correct Answer Vehicle of communication Your Answer Vehicle of communication

Question Written communication is a direct communication Correct Answer False Your Answer False

Question Goals promote enthusiasm in an organisation Correct Answer True Your Answer True

Question Vision is the ability to see Correct Answer Opportunity Your Answer Physical objects

Question All companies use printed memorandum stationary for processing memorandum. Correct Answer False Your Answer False

Question The advantages of written communication are Correct Answer Accuracy , Can be recorded , Brevity Your Answer Accuracy , Brevity

Question The body of the letter may be divided into Correct Answer Opening Para , Main communication , Closing paragraph

Your Answer Opening Para , Main communication , Closing paragraph

Question Time management is Correct Answer Self management Your Answer Self management

Question If this stage of stress continues for a long time it may develop one of the diseases Correct Answer Exhaustion Your Answer Ineffectiveness

Question One of the methods of building positive relationship with others are asking for Correct Answer Advice , Favour Your Answer Advice , Favour

Question ________ is the most remembered element in forming an impression of someone. Correct Answer Eye contact Your Answer Eye contact

Question It is a statement which describes an opinion Correct Answer Report Your Answer Report

Question Communication is not a continuous process

Correct Answer False Your Answer False

Question Examples for complimentary close would be Correct Answer Yours truly , Yours faithfully Your Answer Yours truly , Yours faithfully Match The Following Question Correct Answer Your Answer Without defined goals Success is not attained Success is not attained To achieve happiness Never be without a goal Never be without a goal Goals are important to attain success to attain success Working on goals and accomplishing them gives sense of achievement gives sense of achievement

Question A good company differs from another in terms of ________ quality. Correct Answer Service Your Answer Work culture

Question Progress reports are formal in nature. Correct Answer False Your Answer False

Question What is B2B? Correct Answer Activities conducted on this are higher than B2C by 15-20 times , It is business to business , It is an internet domain Your Answer Activities conducted on this are higher than B2C by 15-20 times , It is business to business , It is an internet domain

Question Which statement applies to a Message ? Correct Answer The reply sent by the communicatee Your Answer The decoded communication becomes a message

Question ________ can be referred for further correspondence. Correct Answer Business letter Your Answer Business letter

Question Taking advantage of others Correct Answer Does no good in the long run , It is not a sign of good and positive relationship Your Answer Does no good in the long run , It is not a sign of good and positive relationship

Question The greatest disadvantage of this method of presentation is that speaker may forget some points Correct Answer Memorized presentation Your Answer Memorized presentation

Question The middle part of presentation contains Correct Answer Main body is broken into points Your Answer Statement of objective

Question The most effective way of communication Correct Answer Written Your Answer Written

Question ________ are the building blocks for success Correct Answer Goals Your Answer Goals

Question Written communication is a Correct Answer Non-Direct Communication Your Answer Non-Direct Communication

Question One way communication informs the receiver whereas two way communication is an exchange of information Correct Answer True Your Answer True

Question It is a statement which describes an opinion Correct Answer Report Your Answer Report

Question The vision should be based on Correct Answer Talents and dreams , Hopes and passion Your Answer Talents and dreams , Hopes and passion

Question This makes communication difficult Correct Answer One party talks and the other listens , One party gets angry , One party keeps focus on themselves Your Answer One party talks and the other listens , One party gets angry , One party keeps focus on themselves

Question If bank is time then we receive how many dollars in terms of seconds in a day? Correct Answer 86400 Your Answer 86400

Question Facial muscle is an instrument of

Correct Answer Communication Your Answer Gesture

Question Goals organise the ideas that we have for our________ Correct Answer Future Your Answer Future

Question It can be used as legal record which may be used in the court of law Correct Answer Written communication Your Answer Written communication

Question Goals promote enthusiasm in an organisation Correct Answer True Your Answer True

Question It gives a sense of accomplishment Correct Answer Achievements Your Answer Achievements

Question What is B2C? Correct Answer Business to consumer , It is an internet domain , It is useful for products and services when shoppers aim is convenience and buyers aim need information about product features and prices Your Answer Business to consumer , It is an internet domain , It is useful for products and services when shoppers aim is convenience and buyers aim need information about product features and prices

Question Goals help us to ________ Correct Answer Communicate Your Answer Success

Question What are linguistic/Cultural barriers ? Correct Answer Difference in languages , Difference in Sikhs And Muslims culture Your Answer Difference in languages , Difference in Sikhs And Muslims culture

Question Most of what we experience emotionally is a result of the way we Correct Answer Think Your Answer React

Match The Following Question Correct Answer Your Answer Inward address Receivers address Receivers address Head Address Senders Address Senders Address Written Communication Non- Direct communication Non- Direct communication Business letter legal evidence legal evidence Outward Number Further reference Further reference

Question Thinking and planning ahead wastes time Correct Answer False Your Answer False

Question Visual aids are used to emphasize the most vital points of the presentation Correct Answer True Your Answer True

Question Goals need to be Correct Answer Planned , Evaluated , Identified Your Answer Planned , Evaluated , Identified

Question The missing step in Software lifecycle is Analysis,________,Coding and Implementation Correct Answer Design Your Answer Design

Question Normally ________ address is written under the outward number. Correct Answer Inside Your Answer Inside Match The Following Question Correct Answer Your Answer Memorandum Memo Memo Proposals Invited Invited

Subject Objective of letter Objective of letter Salutation greeting greeting Post Script Post Scriptum Post Scriptum

Question Vision should be based on talents,dreams,hopes and passion. Correct Answer True Your Answer True

Question It is normally written below the complimentary close in a letter Correct Answer Signature Your Answer Signature Question Barrier of Allness is Correct Answer Attitude of the communicatee that he knows everything Your Answer Snap reactions to communication

Question The only way to avoid situations like unexpected delay is to ________ Correct Answer Plan Your Answer Plan

Question The communication process begins with ________ who transmits the message Correct Answer Sender Your Answer Sender

Question Stress is called the mother of ________ Correct Answer Achievements Your Answer Achievements

Question ________ is formulated more carefully than oral communication. Correct Answer Written Your Answer Written

Question It can be created by using templates or macros Correct Answer Memorandum Your Answer Memorandum

Question Inside address contains Correct Answer Name,address,tel no of the receiver of the letter , The address which is put on the envelope Your Answer Name,address,tel no of the receiver of the letter , The address which is put on the envelope

Question In less literal terms Vision is the ability to Correct Answer Read between the lines , See opportunity Your Answer See opportunity , See what is immediate

Question No visual aid should be kept on for too long Correct Answer True Your Answer False

Question In a life span of 72 years , how much of average time is spent on working Correct Answer One fifth Your Answer One fifth

Question A head bent low depending upon situation would mean Correct Answer Modesty , Politeness , Diffidence Your Answer Modesty , Politeness , Diffidence

Question Report means Correct Answer A document in which given problem is examined , An account or statement which describes an opinion Your Answer A document in which given problem is examined , An account or statement which describes an opinion , Outcome of an observation

Question The quality of our ________ with co-workers , seniors and subordinates is responsible for the success of any organisation. Correct Answer Relationship Your Answer Relationship

Question Policies and directives are compiled in policy manuals. Correct Answer True Your Answer True

Question Taking advantage of others Correct Answer Does no good in the long run , It is not a sign of good and positive relationship Your Answer Does no good in the long run , It is not a sign of good and positive relationship

Question Advertising materials like leaflets,giveaways,labels are included in house journals. Correct Answer False Your Answer False

Question Vision is a nebulous thing which is Correct Answer hard to pin down , Hard to define , at times impractical Your Answer hard to pin down , Hard to define , at times impractical

Question What are macros? Correct Answer It is a word processing feature , It formats the document Your Answer It is a word processing feature , It formats the document

Question The most effective way of communication Correct Answer Written Your Answer All of above

Question It can be used as legal record which may be used in the court of law Correct Answer Written communication Your Answer Written communication

Question Barrier for written communication can be Correct Answer Language Your Answer All of above

Question These are permanent records for business

Correct Answer Business letters Your Answer Business letters Match The Following Question Correct Answer Your Answer Written Communication Non- Direct communication legal evidence Business letter legal evidence Non- Direct communication Outward Number Further reference Receivers address Inward address Receivers address Senders Address Head Address Senders Address Further reference

Question Signature is written above the complimentary close Correct Answer False Your Answer True

Question What do you think is necessary to perform a specific job in a desired manner? Correct Answer Advice Your Answer Administration

Question In business communication you can put the message in writing as Correct Answer Options a and b Your Answer Letter

Question The different kinds of listening are as follows Correct Answer Discriminative listening , Evaluation listening , Emphatic listening Your Answer Emphatic listening

Question When we cross our legs or fold our arms across our chest while we talk, would indicate that Correct Answer Closing off communication Your Answer Closing off communication

Question The thoughts and feelings conveyed can be Correct Answer Positive , Negative Your Answer Positive , Negative , Indirect

Question Eye contact is very important in Correct Answer Face to face communication Your Answer Face to face communication

Question Group members should be reminded in between about the Correct Answer Time status Your Answer Time status

Question Rooms selected for meetings should be Correct Answer Well ventilated , Quite , Adequate lighting Your Answer Well ventilated , Quite , Adequate lighting

Question All manager of the organization should be involved in the meeting irrespective of whether they contribute to the meeting or not Correct Answer False Your Answer False

Question Before starting any activity it becomes necessary to stop and think about Correct Answer The objective , The alternatives , Cost involved Your Answer Options a and b

Question Goals promote enthusiasm in an organization Correct Answer True Your Answer True

Question Time Management Correct Answer Using your time carefully using a good strategy Your Answer Using your time carefully using a good strategy

Question Working away from home make it easier to focus on your job Correct Answer True Your Answer True

Question Worrying about risk is truly the shortest route to Correct Answer Ineffectiveness Your Answer Effectiveness

Question Sometimes stress can be Correct Answer Positive prompter , Motivator Your Answer Motivator

Question In the alarm stage the body releases hormones which causes Correct Answer Increase in heartbeat , Increase in perspiration , Slows digestion Your Answer Increase in perspiration

Question Some of the strategies to prevent stress from becoming distress are Correct Answer Develop proper perspective , Work in areas of strength , Avoid rat race Your Answer Develop proper perspective

Question Worrying about risk is the route to effectiveness Correct Answer False Your Answer True

Question The environment where people compete fiercely is called human race Correct Answer False Your Answer True

Question Sometimes one has to give up what is merely good in order to do what is best Correct Answer True Your Answer True

Question The achievement of success is a process that Correct Answer Takes time , Includes people , Requires hard work Your Answer Takes time Match The Following Question Correct Answer Your Answer You can usually learn another persons interest almost immediately if you are perspective perspective There is nothing on earth more important than people people Treating other people well and making them feel important is a part of being a positive thinker positive thinker Few things can damage a friendship more quickly or more severely than when a person breaks trust trust These are the forceful attempts to change another persons point of view. Arguments Arguments

Question Element of communication would include Correct Answer Channel , Message , Sender Your Answer Channel , Message , Sender

Question Unjust assumption is a type of psychological barrier Correct Answer True Your Answer True

Question Formal communication Correct Answer It is the communication, which is official and has approval legal approval of the management Your Answer Options b and c

Question Emphatic listening is the most practiced by managers Correct Answer False Your Answer True

Question Report Correct Answer All of the above Your Answer All of the above

Question Audit Report Correct Answer It is a standardized statement verifying firms financial records Your Answer It is a standardized statement verifying firms financial records

Question B2C Correct Answer Business to Consumer Your Answer Business to Consumer

Question Ectomorph Correct Answer Thin, Youthful and tall Your Answer Thin, Youthful and tall

Question Every manager in a modern ________ tries to maintain ________ relations with his ________ Correct Answer information Your Answer organization Correct Answer business Your Answer individual Correct Answer individual Your Answer business

Question The Words and ________ that a communicator choose to deliver a message can make tremendous difference on how the message is ________ Correct Answer Channel Your Answer Channel Correct Answer received Your Answer received

Question ________ language complements ________ communication Correct Answer Body Your Answer Body Correct Answer verbal Your Answer facial

Question The ________ is a proof of the ________ consent to the message communicated Correct Answer signature Your Answer signature Correct Answer signatorys Your Answer signatorys

Question A key to ________ a successful meeting is to ________ it thoroughly. Correct Answer conduct Your Answer conduct Correct Answer plan Your Answer plan

Question The understanding of the meeting should be sufficiently ________ that it can be ________ in short form for all other interested parties to see Correct Answer precise Your Answer detailed Correct Answer summarized Your Answer summarized

Question The minutes help to hold participants to their ________ and turn their promises into ________. Correct Answer responsibility Your Answer responsibility Correct Answer action Your Answer action

Question Vision is a view of the ________ circumstances and ________ prospects in relation to a bigger picture of life. Correct Answer present Your Answer present Correct Answer future Your Answer future

Question People do not ________ that the way they spend their time is something they can ________. Correct Answer realize Your Answer realize Correct Answer control Your Answer control

Question People who focus their attention primarily on ________ when interacting with others rarely build ________ lasting relationships. Correct Answer themselves Your Answer themselves Correct Answer positive Your Answer positive

Question The best relationships are ones where both ________ are constantly ________ from one another. Correct Answer parties Your Answer parties Correct Answer receiving Your Answer receiving

Question The vision should be based on Correct Answer Talents and dreams , Hopes and passion Your Answer Understanding

Question The ________ number is essential to make entry in the register. Correct Answer Outward Your Answer Outward Question ________ is doing yesterdays work today Correct Answer Procrastination 1. Your Answer Procrastination

Question Feedback is immediate in busines organisation Correct Answer True Your Answer False

Question Subject contains Correct Answer Objectives of the letter at a glance Your Answer Objectives of the letter at a glance

Question What should be the place of inside address in the layout of the letter? Correct Answer Below the outward number Your Answer Below the outward number

Question What type of communication can be used as a legal record which may be used in the court of law ? Correct Answer Written Your Answer Written

Question Goal achievement leads to Correct Answer Setting higher goals , Dream bigger goals Your Answer Setting higher goals , Dream bigger goals , Work satisfaction

Question Hearing disorders or illness etc fall into the category of ________ noise Correct Answer Physiological Your Answer Physical

Question WWW is an electronic brochure for an organisation. Correct Answer True Your Answer True

Question Once the vision is identified it has to be illustrated with a concrete goal called ________ Correct Answer Mission Your Answer Target

Question Vision is inborn. Correct Answer False Your Answer False

Question The different types of barriers that can come in the way of effective communication are Correct Answer Physical , Cultural , Mechanical Your Answer Physical , Cultural , Mechanical

Question The largest single cost in most businesses is ________. Correct Answer People Your Answer People

Question Manager communicates the vision of the company to his team mates Correct Answer True Your Answer True

Question In a life span of 72 years , how much of average time is spent on working Correct Answer One fifth Your Answer One fifth

Question By trying to identify potential problems at the onset, it becomes possible to prevent many more in near future Correct Answer True Your Answer True

Question Inside address consists of the name and address of the sender. Correct Answer False Your Answer False

Question It is very useful in collecting dues from customers Correct Answer Business letters Your Answer Business letters Match The Following Question Correct Answer Your Answer Written Communication One way process Kept Website World Wide Web World Wide Web World Wide Web World Wide Web World Wide Web World Wide Web Letter Written One way process

Record Kept Written Notice Issued Issued

Question What type of records are permanent for organisation? Correct Answer Business letters Your Answer Business letters

Question This makes communication difficult Correct Answer One party talks and the other listens , One party gets angry , One party keeps focus on themselves Your Answer One party gets angry , One party keeps focus on themselves

Question The barrier to communication is called________ Correct Answer Noise Your Answer Noise

Question 98 out of 100 people are dissatisfied as Correct Answer They have no goal , No purpose to drive them Your Answer They have no goal Match The Following Question Correct Answer Your Answer It cant be used once it is lost Time Time Opposite of procrastination is To solve a problem without complete information To solve a problem without complete information Ways to prevent interruption To put someone between you and the people To put someone between you and the people Time management technique To know and list priorities To know and list priorities

Question Report means Correct Answer A document in which given problem is examined , An account or statement which describes an opinion Your Answer A document in which given problem is examined , An account or statement which describes an opinion , Outcome of an observation

Question The most effective way of communication is Correct Answer Written Your Answer Written

Question House journals are a type of oral communication. Correct Answer False Your Answer False

Question What is progress report? Correct Answer It is a review of progress made on an activity , They may be formal or informal Your Answer It is a review of progress made on an activity , It follows a norm , They are only formal

Question Normally ________ address is written under the outward number. Correct Answer Inside Your Answer Script

Question The most valuable asset of a company is Correct Answer People Your Answer People

Question Memo is Correct Answer It is an inter office communication , It is a routine type of communication , They are direct written messages Your Answer It is an inter office communication , It is a routine type of communication , They are direct written messages , It covers the vital bit of information

Question Prescience means Correct Answer Knowledge about the future Your Answer Knowledge about the future

Question When there is lack of perspective one should Correct Answer See things from a different point of view , Look at the present with an eye towards future , Study other cultures Your Answer See things from a different point of view , Look at the present with an eye towards future

Question Communication is an exchange of facts,ideas,opinions,emotions by two or more persons. It is quoted by : Correct Answer Newman and Summer Your Answer Newman and Summer

Question While writing memos the writer needs to be concerned about the sensitivity of the wordings. Correct Answer False Your Answer False

Question The inside address of the letter and the address on the envelope are different. Correct Answer False Your Answer False

Question The pattern of business letter is called________ Correct Answer Layout Your Answer Layout

Question The middle part of presentation contains Correct Answer Main body is broken into points Your Answer Main body is broken into points

Question Vision is________ Correct Answer Acquired Your Answer Acquired

Question What are the principles of Effective communication ? Correct Answer Clarity of objective , Selection of media , Feedback Your Answer Clarity of objective , Selection of media , Feedback

Question Examples of environmental stress is ________ Correct Answer Humidity Your Answer Humidity

Question Reference means Correct Answer It refers to the number and date of a previous letter received , It refers

to the number and date of a previous letter sent Your Answer It refers to the number and date of a previous letter received

Question It is required for emerging successful strategy while interpreting results Correct Answer Review Your Answer Planning

Question Written communication can be kept as ________ record. Correct Answer Legal Your Answer Legal

Question The simplest proposal resembles memorandum. Correct Answer True Your Answer True

Question A successful employer is one who Correct Answer Friendly and warm Your Answer Loads of experience

Question In face to face settings people are simultaneously senders and receivers of information Correct Answer True Your Answer True

Question ________ conveys crucial message about power, status and concern for the person we meet Correct Answer Handshake Your Answer Gestures

Question Written communication is a Correct Answer Non-Direct Communication Your Answer Non-Direct Communication

Question In order to realise new things one should Correct Answer Be willing to do new things , Look for ideas , Be observant Your Answer Look for ideas , Be observant

Question The ________ should indicate what is contained in a message in one glance itself. Correct Answer Subject Your Answer Subject

Question Encoded ideas take the shape of ________ Correct Answer Message Your Answer Message

Question It sometimes bringout the best in people Correct Answer Stress Your Answer Stress

Question Holding your head high would be sign of Correct Answer Honour , Confidence Your Answer Honour , Confidence , Self-respect

Question Inside address contains Correct Answer Name,address,tel no of the receiver of the letter , The address which is put on the envelope Your Answer Name,address,tel no of the receiver of the letter , The address which is put on the envelope

Question The most effective way of communication is Correct Answer Written Your Answer Written

Question Reports play a very important role in business organisation especially for checking performance. Correct Answer True Your Answer True

Question Some people tend to play with their lock of hair or pen when they are ________ Correct Answer Nervous Your Answer Nervous

Question It can be used as legal record which may be used in the court of law Correct Answer Written communication Your Answer Written communication

Question This is like the warehouse in electronic market Correct Answer Server Your Answer Website

Question People tend to procrastinate when they feel that the work is Correct Answer Unimportant Your Answer Unimportant

Question What is a greeting to the receiver of the letter? Correct Answer Salutation Your Answer Salutation

Question Stress is called the mother of ________ Correct Answer Achievements Your Answer Strain

Question Methods of presentation can be Correct Answer Reading , Memorising presentation Your Answer Memorising presentation , Extempore Match The Following Question Correct Answer Your Answer Practical person He knows how to get what he wants He knows how to get what he wants Philosopher He knows what people ought to want He knows what people ought to want Goals It promotes enthusiasm in the organisation It takes about one to five years to accomplish Unsuccessul They confuse activity to output They confuse activity to output

Question The inside address of the letter and the address on the envelope are different. Correct Answer False Your Answer False

Question Once the vision is identified it has to be illustrated with a concrete goal called ________ Correct Answer Mission Your Answer Mission

Question Barrier for written communication can be Correct Answer Language Your Answer Language

Question People who do not have theit vision try to tell that your vision is Correct Answer Impossible , Not achievable Your Answer Impossible , Not achievable

Question House journals Correct Answer Its a private circulation in the organisation , It contains details regarding achievements of staff , It contains details about achievement of companys future projects etc Your Answer Its a private circulation in the organisation , It contains details regarding achievements of staff , It is an inhouse magazine

Question Outline of the presentation should be given in the ________ of the presentation Correct Answer Beginning Your Answer Beginning

Question Vision is________ Correct Answer Acquired Your Answer Acquired

Question Written communication is a

Correct Answer Non-direct communication Your Answer Non-direct communication

Question Memorandums are usually initiated by Correct Answer Writer Your Answer Company head

Question There will be confusion and discomfort if speech and gestures are properly coordinated Correct Answer False Your Answer False

Question Elememts of communication process are Correct Answer Channel , Decoding , Communicator Your Answer Channel , Decoding , Communicator

Question Successful people employ a strategy of priorities to manage their time Correct Answer True Your Answer True

Question The most effective way of communication Correct Answer Written Your Answer Written

Question A person tries to focus his time and energy on things that give him the maximum Correct Answer Returns Your Answer Satisfaction

Question Right thinking creates a foundation for ________ Correct Answer Success Your Answer Success

Question Delegation is the special ability to recognise your own special

abilities and limitations Correct Answer False Your Answer False Match The Following Question Correct Answer Your Answer People The average executive spends 3/4 day dealing with them It makes or breaks us Learned It is the ability that allows a peson to develop good relations Advancing at the expense of others is not fruitful in the long run Mutually beneficial Relationships are positive and healthy due to this The average executive spends 3/4 day dealing with them Question WWW is an electronic brochure for an organisation. Correct Answer True Your Answer True

Question Outward number is Correct Answer Specific number for the letters that are sent , Specific number used on letters for further reference Your Answer Specific number for the letters that are sent , Specific number used on letters for further reference

Question One should look at the present with the eye towards Correct Answer Future Your Answer Time

Question Discussion is defined as Correct Answer The interchange of ideas with a goal of finding the best solution to the problem , This is positive and healthy Your Answer The interchange of ideas with a goal of finding the best solution to the problem , This is positive and healthy

Question Prescience means Correct Answer Knowledge about the future Your Answer Knowledge about the future

Question One year of our life is lost searching things

Correct Answer True Your Answer True

Question Credibility loss is Correct Answer Friendship loss , Destroys business relationships , Opportunities lost Your Answer Destroys business relationships , Opportunities lost

Question The ________ enables the reader to know the objectives of the letter. Correct Answer Subject Your Answer Subject

Question Physiological noise is in the form of Correct Answer Hearing disorders , Illness Your Answer Illness , Egotism

Question In a Negotiation both the parties have pre-determined goals Correct Answer True Your Answer True LIST OF ATTEMPTED QUESTIONS AND ANSWERS

Question ________is the positive enthusiasm for making the work exciting and fun Correct Answer Verve Your Answer Attitude

Question In the body of the message________ paragraph attracts the attention of the reader. Correct Answer Opening Your Answer Opening

Question All kinds of stress are negative Correct Answer False Your Answer False

Question Barrier for written communication can be Correct Answer Language Your Answer Language

Question The most effective way of communication Correct Answer Written Your Answer Written

Question It can be used as legal record which may be used in the court of law Correct Answer Written communication Your Answer Written communication Match The Following Question Correct Answer Your Answer Written Communication Non- Direct communication Non- Direct communication Business letter legal evidence legal evidence Outward Number Further reference Further reference Inward address Receivers address Receivers address Head Address Senders Address Senders Address Question Guidelines for the use of visual aid Correct Answer Stick or pointer to be used to draw audience attention Your Answer Stick or pointer to be used to draw audience attention Match The Following Question Correct Answer Your Answer Subject Objective of letter Objective of letter Salutation greeting greeting Post Script Post Scriptum Post Scriptum Memorandum Memo Memo Proposals Invited Invited

Question What are technical reports? Correct Answer It differs from others in its subject matter , It is like the memorandum report , It is a highly specialised form of report Your Answer It differs from others in its subject matter , It is a highly specialised form of report

Question Report means Correct Answer A document in which given problem is examined , An account or statement which describes an opinion Your Answer A document in which given problem is examined , Outcome of an observation

Question ________ is a driving force and continues even after the mission statement is achieved Correct Answer Vision Your Answer Vision

Question Relationships have to be mutually beneficial and healthy to both the parties. Correct Answer True Your Answer True

Question The ________ enables the reader to know the objectives of the letter. Correct Answer Subject Your Answer Subject

Question The different types of barriers that can come in the way of effective communication are Correct Answer Physical , Cultural , Mechanical Your Answer Physical , Mechanical

Question The complimentary close of a letter must agree in tone with salutation. Correct Answer True Your Answer True

Question These are permanent records for business

Correct Answer Business letters Your Answer Business letters

Question In a letter________ consists of name and address of the person or organisation to whom the letter is being sent to. Correct Answer Inside address Your Answer Inside address

Question A successful employer is one who Correct Answer Friendly and warm Your Answer Friendly and warm

Question It is very useful in collecting dues from customers Correct Answer Business letters Your Answer Business letters

Question This number can be used in further correspondence for ready reference. Correct Answer Outward Your Answer Outward

Question Fat , round and soft body type would be endomorph Correct Answer True Your Answer True

Question Written communication is a two way process. Correct Answer False Your Answer False

Question Which of the following are physical barriers Correct Answer Ignorance of media , Environmental stress , Subjective stress Your Answer Ignorance of media , Difference in languages

Question This consists of the name and address of the person to whom the

letter is being sent. Correct Answer Inside address Your Answer Inside address

Question Memorandums cannot be structured in email system. Correct Answer False Your Answer False

Question Every moment you waste in pre-occupation is a moment you steal from Correct Answer Productiviy Your Answer Productiviy

Question What is progress report? Correct Answer It is a review of progress made on an activity , They may be formal or informal Your Answer It is a review of progress made on an activity , They may be formal or informal Question Barrier of Allness is Correct Answer Attitude of the communicatee that he knows everything Your Answer Attitude of the communicatee that he knows everything

Question Body of the letter consists of Correct Answer Main message Your Answer Main message

Question Personal negative emotions which make it difficult to do our best are Correct Answer Jealousy , Anger , Strife Your Answer Jealousy , Anger

Question Written communication is a Correct Answer Non-Direct Communication Your Answer Non-Direct Communication

Question The ________ should indicate what is contained in a message in one glance itself. Correct Answer Subject Your Answer Subject Question Which statement applies to a Message ? Correct Answer The reply sent by the communicatee Your Answer The message received by the communicatee

Question Vision should be based on talents,dreams,hopes and passion. Correct Answer True Your Answer True

Question Goals need to be Correct Answer Planned , Evaluated , Identified Your Answer Planned , Evaluated , Identified Question What is meant by Snap Reactions Correct Answer Hurried interpretations about the message being communicated Your Answer Hurried interpretations about the message being communicated

Question Proposal is Correct Answer A presentation for consideration of something , Appeals or bids for grants,donations etc Your Answer A presentation for consideration of something , Appeals or bids for grants,donations etc , It contains technical details

Question A transparency should have________lines Correct Answer 25-30 Your Answer 25-30

Question Address means Correct Answer How a person speaks to others Your Answer The place where a person stays

Question One way communication informs the receiver whereas two way communication is an exchange of information Correct Answer True Your Answer True

Question The various occasions of presentations are Correct Answer Training session , Conference , Presenation of new business plans Your Answer Training session , Conference , Presenation of new business plans

Question The best realtionship is one in which both the parties are constantly ________ from one another. Correct Answer Receiving Your Answer Receiving

Question Information is Correct Answer Gathered , Inferred , Heard Your Answer Gathered , Heard

Question Prescience means Correct Answer Knowledge about the future Your Answer Knowledge about the future