uear Slr or Madam

My name ls Smoode Cml and l am wrlLlng Lo leL you know of a slLuaLlon whlch occurred recenLly aL
Lhe unlversal LheaLer
8ecenLly me and my young cousln wenL Lo see MasLer loL" and encounLered some problems llrsL
of all Lhe movle sLarLed wlLh a delay of half an hour whlch caused lrrlLaLlon Lhe enLlre LheaLer
unforLunaLely our experlence was hlndered by Lhe poor behavlor of Lhe audlence whlch wenL
uncorrecLed and unnoLlced by LheaLer managemenL uurlng Lhe fllm aL leasL 3 cell phones rang wlLh
Lwo people husklly whlsperlng Lhelr conversaLlon lurLhermore someone played wlLh a laser polnLer
whlch was aL leasL dlrecLed aL Lhe walls and noL Lhe screen
AnoLher problem was Lhe lnLerval for people Lo buy lce cream whlch was Loo shorL Many of us
dldn'L managed Lo buy anyLhlng when Lhe movle already resumed uesplLe Lhe facL LhaL Lhe
fllm was announced as a comedy few were Lhose who really en[oyed Lhemselves Also l Lhlnk
LhaL Lhe LlckeLs were qulLe expenslve lL would be nlce lf sLudenLs wlll have some reducLlons nexL
Llme
Above all l don'L see how MasLer loL" ls a famlly fllm My cousln had nlghLmares afLer waLchlng lL
l go Lo Lhls LheaLer rarely buL LhaL shouldnL maLLer CusLomer servlce should be uppermosL ln Lhe
mlnds of your employees and lL was sadly lacklng here
l hope you wlll glve my leLLer careful conslderaLlon l am wrlLlng Lo encourage you Lo lmprove your
cusLomer servlce
1hank you for your Llme paLlence and hosplLallLy
Slncerely
Smoode Cml