Submitted By:

Maheeka Jayasuriya (CB003346)

Submitted To:
Mr. Thangavel Saravanan

Module Title and Code:
CE00318-2
Database and Web Development Systems

Intake Code:
HF09B1SE

Assignment Title:
Online Help Desk System

Date Assigned:


Date Due:
07
th
July 2010

Database and Web development Systems
TABLE OF CONTENTS
TABLE OF CONTENTS ................................................................................................................. 1
PROJECT SCOPE ........................................................................................................................... 1
ASSUMPTIONS .............................................................................................................................. 3
FURTHER DEVELOPMENT ......................................................................................................... 3
ENTITY RELATIONSHIP DIAGRAM .......................................................................................... 6
BUSINESS RULES FOR THE ERD .............................................................................................. 7
DATABASE DIAGRAM ................................................................................................................. 9
NORMALIZATION ........................................................................................................................ 9
DATA DEFINITION LANGUAGE ............................................................................................... 11
FORMS .......................................................................................................................................... 28
QUERIES ....................................................................................................................................... 30
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Database and Web development Systems
PRO3ECT SCOPE
Login for helpdesk operators and specialists
Add new inquiries
Add new problems
Search solutions for the problems using data of previous problems and standard solutions
and previous problems of the same computer
Choose and assign specialists to solve the problems if the help desk operator is not
capable of solving
Enter solution of the problem either by specialist or helpdesk operator
Edit problem data
Generate reports
o Problems for a day
o Problems to be solved for a specialist
o Inquiries for a caller
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Database and Web development Systems
ASSUMPTIONS
A problem type has problem areas which will be identified for a problem. If the area is
unclear, general area will be selected
Specialists are assigned for problem types and not for problem areas
One computer has only one operating system
To identify a caller or an employee, either the employee ID or a considerably accurate
part of the name should be entered. If name is entered, the name should be checked
whether correct due to ambiguous name existence.
System's default page will be inquiry
After adding a problem and need to navigate to assign specialist and search solution
pages, the buttons at the bottom of the add solution page must be clicked.
When a call is received, the help desk operator will have to ask for the purpose of call
( inquiry or add new problem) and navigate to the relevant page
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Computer ID is not unique to a caller and therefore, at the time of creating a new
problem, computer data must also be provided by the caller
Number of problem areas for a problem is a maximum of 3. And these areas are of the
same type.
There are 3 methods to give the solution for a problem
o Reference to a standard solution
o Reference to a previous problem solved in the same way
o A new solution included by a specialist.
One problem will either have a single standard solution, a single link to a previous
problem or/and solution description.
A new solution can only be given by a specialist.

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Database and Web development Systems
FURTHER DEVELOPMENT
Improve use of datasets reduce the amount of calls to database
Reduce use of sessions
Improve object oriented applications
Restrict login access to different employees
Provide a login to the specialists with which they can use the system to access the
problems database.
Improve validations
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Database and Web development Systems
ENTITY RELATIONSHIP DIAGRAM
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Database and Web development Systems
BUSINESS RULES FOR THE ERD
Problem ~ Employee
A problem is created by a call of an employee. The caller id is saved at the problem. Apart from
that problems table has references to the specialists, solved employees IDs
Problem ~ Inquiry
A problem is created as a result of an inquiry therefore there is a link between the inquiry table
and problem table via problem id. Also there will be inquiries that will be repeatedly received
from the callers inquiring about a problem. These details will also be saved.
Problem ~ Problem
A problem's solution may have a relationship to a previous problem's solution. This relationship
is shown here.
Problem - Standard Solution
A problem's solution may have a relationship to a standard solution. This relationship is shown
here.
Problem ~Problem Detail
A problem may have many areas, therefore all these areas will be savead using problem details
table
Problem Area - Problem Type
A problem area comes under a problem type. Therefore problem area table wil have a reference
to problem type table
Specialist - Specialist Details - Problem Area
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Specialist details will contain specialist id and the specialist's specialization area, with reference
to the problem area table
Standard Solution - Problem Area
Standard solution will have a reference to problem area table as the solutions will be created for
the problem areas.
Specialist - Employee
Specialist will have a reference to employee table, as specialists are already initiated from
employees. The primary key in these two tables are the same
Computer ~ Computer Software, Computer Hardware
Computer hardware and software will store the details of the software and hardware being held
by a computer. The details of the software and hardware will be saved at software and hardware
tables
Employee - Department
Employee will have a reference to the department he is working in.
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DATABASE DIAGRAM
NORMALIZATION
Problems
Un- normalized Form
Problem ID Caller ID Specialist
ID
Software
ID
Hardware ID Solution
001 001 003 001
002
003
002
003
Reload from CD
1
st
Normal Form
Problem ID Caller ID Specialist
ID
Software
ID
Hardware ID Solution
001 001 003 001 002 Reload from CD
001 001 003 001 003 Reload from CD
001 001 003 002 002 Reload from CD
001 001 003 002 003 Reload from CD
001 001 003 003 002 Reload from CD
001 001 003 003 003 Reload from CD
2
nd
Normal Form
Problem ID Caller ID Specialist
ID
Solution
001 001 003 Reload from CD
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Database and Web development Systems
Computer ID Software ID
001 001
001 002
001 003
Computer ID Hardware
ID
001 002
001 003
After the table has been defined for 2
nd
normal form, it was also in 3
rd
normal form
All the other tables are already in 3
rd
normal form
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DATA DEFINITION LANGUAGE
Computer
CREATE TABLE |dbo.|Conpute{
|ConputeTu |1ht TuENTTTY{1,1} NuT NULL,
|hake |vacha{5u} CuLLATE 5LLat1h1ueheaJCP1CTA5 NULL,
|RAh |fJoat NULL,
|Pocesso |fJoat NULL,
|ueptTu |cha{1u} CuLLATE 5LLat1h1ueheaJCP1CTA5 NULL,
|hadu1sk |fJoat NULL,
|uesc1pt1oh |vacha{5u} CuLLATE 5LLat1h1ueheaJCP1CTA5 NULL,
|up5ysten |1ht NULL,
CuN5TRATNT |PKConpute PRThARY KEY CLU5TEREu
{
|ConputeTu A5C
}WTTh {PAuTNuEX = uFF, 5TATT5TTC5NuRECuhPUTE = uFF, TuNuREuUPKEY = uFF,
ALLuWRuWLuCK5 = uN, ALLuWPAuELuCK5 = uN} uN |PRThARY
} uN |PRThARY
Computer Hardware
CREATE TABLE |dbo.|ConputehadWae{
|ConputeTu |1ht NuT NULL,
|hadWaeTu |1ht NuT NULL,
CuN5TRATNT |PKConputehadWae PRThARY KEY CLU5TEREu
{
|ConputeTu A5C,
|hadWaeTu A5C
}WTTh {PAuTNuEX = uFF, 5TATT5TTC5NuRECuhPUTE = uFF, TuNuREuUPKEY = uFF,
ALLuWRuWLuCK5 = uN, ALLuWPAuELuCK5 = uN} uN |PRThARY
} uN |PRThARY
ALTER TABLE |dbo.|ConputehadWae WTTh ChECK Auu CuN5TRATNT
|FKConputehadWaehadWae FuRETuN KEY{|ConputeTu}
REFERENCE5 |dbo.|Conpute {|ConputeTu}
uN uELETE CA5CAuE
ALTER TABLE |dbo.|ConputehadWae ChECK CuN5TRATNT
|FKConputehadWaehadWae
ALTER TABLE |dbo.|ConputehadWae WTTh ChECK Auu CuN5TRATNT
|FKConputehadWaehadWae1 FuRETuN KEY{|hadWaeTu}
REFERENCE5 |dbo.|hadWae {|hadWaeTu}
uN uELETE CA5CAuE
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ALTER TABLE |dbo.|ConputehadWae ChECK CuN5TRATNT
|FKConputehadWaehadWae1
Computer Software
CREATE TABLE |dbo.|Conpute5oftWae{
|ConputeTu |1ht NuT NULL,
|5oftWaeTu |1ht NuT NULL,
|L1cehse |b1t NULL,
CuN5TRATNT |PKConpute5oftWae PRThARY KEY CLU5TEREu
{
|ConputeTu A5C,
|5oftWaeTu A5C
}WTTh {PAuTNuEX = uFF, 5TATT5TTC5NuRECuhPUTE = uFF, TuNuREuUPKEY = uFF,
ALLuWRuWLuCK5 = uN, ALLuWPAuELuCK5 = uN} uN |PRThARY
} uN |PRThARY
ALTER TABLE |dbo.|Conpute5oftWae WTTh ChECK Auu CuN5TRATNT
|FKConpute5oftWaeConpute FuRETuN KEY{|ConputeTu}
REFERENCE5 |dbo.|Conpute {|ConputeTu}
uN uELETE CA5CAuE
ALTER TABLE |dbo.|Conpute5oftWae ChECK CuN5TRATNT
|FKConpute5oftWaeConpute
ALTER TABLE |dbo.|Conpute5oftWae WTTh ChECK Auu CuN5TRATNT
|FKConpute5oftWae5oftWae FuRETuN KEY{|5oftWaeTu}
REFERENCE5 |dbo.|5oftWae {|5oftWaeTu}
uN uELETE CA5CAuE
ALTER TABLE |dbo.|Conpute5oftWae ChECK CuN5TRATNT
|FKConpute5oftWae5oftWae
SET ANSI_PADDING ON
CREATE TABLE |dbo.|uepatneht{
|ueptTu |1ht TuENTTTY{1,1} NuT NULL,
|Nane |vacha{5u} CuLLATE 5LLat1h1ueheaJCP1CTA5 NULL,
|Locat1oh |vacha{1uu} CuLLATE 5LLat1h1ueheaJCP1CTA5 NULL,
|Conputes |1ht NULL,
CuN5TRATNT |PKuepatneht PRThARY KEY CLU5TEREu
{
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|ueptTu A5C
}WTTh {PAuTNuEX = uFF, 5TATT5TTC5NuRECuhPUTE = uFF, TuNuREuUPKEY = uFF,
ALLuWRuWLuCK5 = uN, ALLuWPAuELuCK5 = uN} uN |PRThARY
} uN |PRThARY
Employee
CREATE TABLE |dbo.|EnpJoyee{
|EnpTu |1ht TuENTTTY{1,1} NuT NULL,
|ueptTu |1ht NULL,
|F1stNane |vacha{5u} CuLLATE 5LLat1h1ueheaJCP1CTA5 NULL,
|LastNane |vacha{5u} CuLLATE 5LLat1h1ueheaJCP1CTA5 NULL,
|JobT1tJe |vacha{5u} CuLLATE 5LLat1h1ueheaJCP1CTA5 NuT NULL,
|UseNane |vacha{5u} CuLLATE 5LLat1h1ueheaJCP1CTA5 NULL,
|PassWod |vacha{5u} CuLLATE 5LLat1h1ueheaJCP1CTA5 NULL,
CuN5TRATNT |PKEnpJoyee PRThARY KEY CLU5TEREu
{
|EnpTu A5C
}WTTh {PAuTNuEX = uFF, 5TATT5TTC5NuRECuhPUTE = uFF, TuNuREuUPKEY = uFF,
ALLuWRuWLuCK5 = uN, ALLuWPAuELuCK5 = uN} uN |PRThARY,
CuN5TRATNT |AKEnpJoyee UNTUE NuNCLU5TEREu
{
|UseNane A5C
}WTTh {PAuTNuEX = uFF, 5TATT5TTC5NuRECuhPUTE = uFF, TuNuREuUPKEY = uFF,
ALLuWRuWLuCK5 = uN, ALLuWPAuELuCK5 = uN} uN |PRThARY
} uN |PRThARY
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Database and Web development Systems
ALTER TABLE |dbo.|EnpJoyee WTTh ChECK Auu CuN5TRATNT
|FKEnpJoyeeuepatneht FuRETuN KEY{|ueptTu}
REFERENCE5 |dbo.|uepatneht {|ueptTu}
uN uELETE CA5CAuE
ALTER TABLE |dbo.|EnpJoyee ChECK CuN5TRATNT |FKEnpJoyeeuepatneht
ALTER TABLE |dbo.|EnpJoyee WTTh ChECK Auu CuN5TRATNT |CKEnpJoyee ChECK
{{|JobT1tJe='u' uR |JobT1tJe='5P' uR |JobT1tJe='hu'}}
ALTER TABLE |dbo.|EnpJoyee ChECK CuN5TRATNT |CKEnpJoyee
`
Hardware
5ET AN5TNULL5 uN
uu
5ET UuTEuTuENTTFTER uN
uu
5ET AN5TPAuuTNu uN
uu
CREATE TABLE |dbo.|hadWae{
|hadWaeTu |1ht TuENTTTY{1,1} NuT NULL,
|Nane |vacha{5u} CuLLATE 5LLat1h1ueheaJCP1CTA5 NULL,
|Type |vacha{5u} CuLLATE 5LLat1h1ueheaJCP1CTA5 NULL,
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Database and Web development Systems
|hake |vacha{5u} CuLLATE 5LLat1h1ueheaJCP1CTA5 NULL,
|hodeJ |vacha{5u} CuLLATE 5LLat1h1ueheaJCP1CTA5 NULL,
|uesc1pt1oh |vacha{5u} CuLLATE 5LLat1h1ueheaJCP1CTA5 NULL,
CuN5TRATNT |PKhadWae PRThARY KEY CLU5TEREu
{
|hadWaeTu A5C
}WTTh {PAuTNuEX = uFF, 5TATT5TTC5NuRECuhPUTE = uFF, TuNuREuUPKEY = uFF,
ALLuWRuWLuCK5 = uN, ALLuWPAuELuCK5 = uN} uN |PRThARY
} uN |PRThARY
Inquiry
CREATE TABLE |dbo.|Thqu1y{
|Thqu1yTu |1ht TuENTTTY{1,1} NuT NULL,
|CaJJeTu |1ht NuT NULL,
|uateT1ne |datet1ne NULL CuN5TRATNT |uFThqu1yuateT1ne uEFAULT
{getdate{}},
|Notes |vacha{35u} CuLLATE 5LLat1h1ueheaJCP1CTA5 NULL,
|PobJenTu |1ht NULL,
CuN5TRATNT |PKThqu1y PRThARY KEY CLU5TEREu
{
|Thqu1yTu A5C
}WTTh {PAuTNuEX = uFF, 5TATT5TTC5NuRECuhPUTE = uFF, TuNuREuUPKEY = uFF,
ALLuWRuWLuCK5 = uN, ALLuWPAuELuCK5 = uN} uN |PRThARY
} uN |PRThARY
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Database and Web development Systems
ALTER TABLE |dbo.|Thqu1y WTTh ChECK Auu CuN5TRATNT |FKThqu1yEnpJoyee
FuRETuN KEY{|CaJJeTu}
REFERENCE5 |dbo.|EnpJoyee {|EnpTu}
uN uELETE CA5CAuE
ALTER TABLE |dbo.|Thqu1y ChECK CuN5TRATNT |FKThqu1yEnpJoyee
ALTER TABLE |dbo.|Thqu1y WTTh ChECK Auu CuN5TRATNT
|FKThqu1yPobJenPobJenTu FuRETuN KEY{|PobJenTu}
REFERENCE5 |dbo.|PobJen {|PobJenTu}
uN uELETE CA5CAuE
ALTER TABLE |dbo.|Thqu1y ChECK CuN5TRATNT |FKThqu1yPobJenPobJenTu
Login
CREATE TABLE |dbo.|Log1h{
|Log1hTu |1ht TuENTTTY{1,1} NuT NULL,
|EnpTu |1ht NULL,
|Log1hT1ne |datet1ne NULL CuN5TRATNT |uFLog1hLog1hT1ne uEFAULT
{getdate{}},
|LogoutT1ne |datet1ne NULL,
CuN5TRATNT |PKLog1h PRThARY KEY CLU5TEREu
{
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Database and Web development Systems
|Log1hTu A5C
}WTTh {PAuTNuEX = uFF, 5TATT5TTC5NuRECuhPUTE = uFF, TuNuREuUPKEY = uFF,
ALLuWRuWLuCK5 = uN, ALLuWPAuELuCK5 = uN} uN |PRThARY
} uN |PRThARY
ALTER TABLE |dbo.|Log1h WTTh ChECK Auu CuN5TRATNT |FKLog1hEnpJoyee
FuRETuN KEY{|EnpTu}
REFERENCE5 |dbo.|EnpJoyee {|EnpTu}
uN uELETE CA5CAuE
ALTER TABLE |dbo.|Log1h ChECK CuN5TRATNT |FKLog1hEnpJoyee
Problem
CREATE TABLE |dbo.|PobJen{
|PobJenTu |1ht TuENTTTY{1,1} NuT NULL,
|CThqu1yTu |1ht NULL,
|ConputeTu |1ht NULL,
|uesc1pt1oh |vacha{35u} CuLLATE 5LLat1h1ueheaJCP1CTA5 NULL,
|5tatus |b1t NULL CuN5TRATNT |uFPobJen5tatus uEFAULT {{u}},
|5oJut1ohuesc1pt1oh |vacha{35u} CuLLATE
5LLat1h1ueheaJCP1CTA5 NULL,
|55oJut1ohTu |1ht NULL,
|Ass1gheduateT1ne |datet1ne NULL CuN5TRATNT
|uFPobJenAss1gheduateT1ne uEFAULT {getdate{}},
|5oJveduateT1ne |datet1ne NULL,
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Database and Web development Systems
|Ass1ghed5pec1aJ1stTu |1ht NULL,
|5oJvedBy |1ht NULL,
|P5oJut1ohTu |1ht NULL,
CuN5TRATNT |PKPobJen PRThARY KEY CLU5TEREu
{
|PobJenTu A5C
}WTTh {PAuTNuEX = uFF, 5TATT5TTC5NuRECuhPUTE = uFF, TuNuREuUPKEY = uFF,
ALLuWRuWLuCK5 = uN, ALLuWPAuELuCK5 = uN} uN |PRThARY
} uN |PRThARY
ALTER TABLE |dbo.|PobJen WTTh ChECK Auu CuN5TRATNT |FKPobJenConpute
FuRETuN KEY{|ConputeTu}
REFERENCE5 |dbo.|Conpute {|ConputeTu}
uN uELETE CA5CAuE
ALTER TABLE |dbo.|PobJen ChECK CuN5TRATNT |FKPobJenConpute
ALTER TABLE |dbo.|PobJen WTTh ChECK Auu CuN5TRATNT |FKPobJenPobJen
FuRETuN KEY{|PobJenTu}
REFERENCE5 |dbo.|PobJen {|PobJenTu}
ALTER TABLE |dbo.|PobJen WTTh ChECK Auu CuN5TRATNT
|FKPobJenPobJen5oJut1oh FuRETuN KEY{|P5oJut1ohTu}
REFERENCE5 |dbo.|PobJen {|PobJenTu}
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Database and Web development Systems
ALTER TABLE |dbo.|PobJen ChECK CuN5TRATNT |FKPobJenPobJen5oJut1oh
ALTER TABLE |dbo.|PobJen WTTh ChECK Auu CuN5TRATNT
|FKPobJen5pec1aJ1st FuRETuN KEY{|Ass1ghed5pec1aJ1stTu}
REFERENCE5 |dbo.|5pec1aJ1st {|5pec1aJ1stTu}
ALTER TABLE |dbo.|PobJen ChECK CuN5TRATNT |FKPobJen5pec1aJ1st
ALTER TABLE |dbo.|PobJen WTTh ChECK Auu CuN5TRATNT
|FKPobJen5tahdad5oJut1ohs FuRETuN KEY{|55oJut1ohTu}
REFERENCE5 |dbo.|5tahdad5oJut1ohs {|5oJut1ohTu}
uN uELETE 5ET NULL
ALTER TABLE |dbo.|PobJen ChECK CuN5TRATNT |FKPobJen5tahdad5oJut1ohs
Problem Area
CREATE TABLE |dbo.|PobJenAea{
|PobAeaTu |1ht TuENTTTY{1,1} NuT NULL,
|PobTypeTu |1ht NuT NULL,
|Aea |vacha{1uu} CuLLATE 5LLat1h1ueheaJCP1CTA5 NULL,
|uesc1pt1oh |vacha{15u} CuLLATE 5LLat1h1ueheaJCP1CTA5 NULL,
CuN5TRATNT |PKPobJenAea PRThARY KEY CLU5TEREu
{
|PobAeaTu A5C
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Database and Web development Systems
}WTTh {PAuTNuEX = uFF, 5TATT5TTC5NuRECuhPUTE = uFF, TuNuREuUPKEY = uFF,
ALLuWRuWLuCK5 = uN, ALLuWPAuELuCK5 = uN} uN |PRThARY
} uN |PRThARY
ALTER TABLE |dbo.|PobJenAea WTTh ChECK Auu CuN5TRATNT
|FKPobJenAeaPobJenType FuRETuN KEY{|PobTypeTu}
REFERENCE5 |dbo.|PobJenType {|PobTypeTu}
uN uELETE CA5CAuE
ALTER TABLE |dbo.|PobJenAea ChECK CuN5TRATNT
|FKPobJenAeaPobJenType
Problem details
CREATE TABLE |dbo.|PobJenueta1Js{
|PobJenTu |1ht NuT NULL,
|PobAeaTu |1ht NuT NULL,
CuN5TRATNT |PKPobJenueta1Js PRThARY KEY CLU5TEREu
{
|PobJenTu A5C,
|PobAeaTu A5C
}WTTh {PAuTNuEX = uFF, 5TATT5TTC5NuRECuhPUTE = uFF, TuNuREuUPKEY = uFF,
ALLuWRuWLuCK5 = uN, ALLuWPAuELuCK5 = uN} uN |PRThARY
} uN |PRThARY
ALTER TABLE |dbo.|PobJenueta1Js WTTh ChECK Auu CuN5TRATNT
|FKPobJenueta1JsPobJen FuRETuN KEY{|PobJenTu}
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Database and Web development Systems
REFERENCE5 |dbo.|PobJen {|PobJenTu}
uN uELETE CA5CAuE
ALTER TABLE |dbo.|PobJenueta1Js ChECK CuN5TRATNT
|FKPobJenueta1JsPobJen
ALTER TABLE |dbo.|PobJenueta1Js WTTh ChECK Auu CuN5TRATNT
|FKPobJenueta1JsPobJenAea FuRETuN KEY{|PobAeaTu}
REFERENCE5 |dbo.|PobJenAea {|PobAeaTu}
uN uELETE CA5CAuE
ALTER TABLE |dbo.|PobJenueta1Js ChECK CuN5TRATNT
|FKPobJenueta1JsPobJenAea
Problem Type
CREATE TABLE |dbo.|PobJenType{
|PobTypeTu |1ht TuENTTTY{1,1} NuT NULL,
|Type |vacha{5u} CuLLATE 5LLat1h1ueheaJCP1CTA5 NULL,
|uesc1pt1oh |vacha{15u} CuLLATE 5LLat1h1ueheaJCP1CTA5 NULL,
CuN5TRATNT |PKPobJenType PRThARY KEY CLU5TEREu
{
|PobTypeTu A5C
}WTTh {PAuTNuEX = uFF, 5TATT5TTC5NuRECuhPUTE = uFF, TuNuREuUPKEY = uFF,
ALLuWRuWLuCK5 = uN, ALLuWPAuELuCK5 = uN} uN |PRThARY
} uN |PRThARY
Software
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CREATE TABLE |dbo.|5oftWae{
|5oftWaeTu |1ht TuENTTTY{1,1} NuT NULL,
|Nane |vacha{5u} CuLLATE 5LLat1h1ueheaJCP1CTA5 NULL,
|hake |vacha{5u} CuLLATE 5LLat1h1ueheaJCP1CTA5 NULL,
|ves1oh |vacha{5u} CuLLATE 5LLat1h1ueheaJCP1CTA5 NULL,
|uesc1pt1oh |vacha{5u} CuLLATE 5LLat1h1ueheaJCP1CTA5 NULL,
|Tag |cha{1u} CuLLATE 5LLat1h1ueheaJCP1CTA5 NuT NULL,
CuN5TRATNT |PK5oftWae PRThARY KEY CLU5TEREu
{
|5oftWaeTu A5C
}WTTh {PAuTNuEX = uFF, 5TATT5TTC5NuRECuhPUTE = uFF, TuNuREuUPKEY = uFF,
ALLuWRuWLuCK5 = uN, ALLuWPAuELuCK5 = uN} uN |PRThARY
} uN |PRThARY
ALTER TABLE |dbo.|5oftWae WTTh ChECK Auu CuN5TRATNT |CK5oftWae ChECK
{{|Tag='u5' uR |Tag='5W'}}
ALTER TABLE |dbo.|5oftWae ChECK CuN5TRATNT |CK5oftWae
Specialist
CREATE TABLE |dbo.|5pec1aJ1st{
|5pec1aJ1stTu |1ht NuT NULL,
|CuehtPobs |1ht NULL CuN5TRATNT |uF5pec1aJ1stCuehtPobs
uEFAULT {{u}},
|5oJvedPobs |1ht NULL CuN5TRATNT |uF5pec1aJ1st5oJvedPobs
uEFAULT {{u}},
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|Ass1ghedPobs |1ht NULL CuN5TRATNT |uF5pec1aJ1stAss1ghedPobs
uEFAULT {{u}},
|TahsfeedPobs |1ht NULL CuN5TRATNT
|uF5pec1aJ1stTahsfeedPobs uEFAULT {{u}},
CuN5TRATNT |PK5pec1aJ1st PRThARY KEY CLU5TEREu
{
|5pec1aJ1stTu A5C
}WTTh {PAuTNuEX = uFF, 5TATT5TTC5NuRECuhPUTE = uFF, TuNuREuUPKEY = uFF,
ALLuWRuWLuCK5 = uN, ALLuWPAuELuCK5 = uN} uN |PRThARY
} uN |PRThARY
ALTER TABLE |dbo.|5pec1aJ1st WTTh ChECK Auu CuN5TRATNT
|FK5pec1aJ1stEnpJoyee FuRETuN KEY{|5pec1aJ1stTu}
REFERENCE5 |dbo.|EnpJoyee {|EnpTu}
ALTER TABLE |dbo.|5pec1aJ1st ChECK CuN5TRATNT |FK5pec1aJ1stEnpJoyee
Specialist Details
CREATE TABLE |dbo.|5pec1aJ1stueta1Js{
|5pec1aJ1stTu |1ht NuT NULL,
|PobTypeTu |1ht NuT NULL,
CuN5TRATNT |PK5pec1aJ1st ueta1Js1 PRThARY KEY CLU5TEREu
{
|5pec1aJ1stTu A5C,
|PobTypeTu A5C
}WTTh {PAuTNuEX = uFF, 5TATT5TTC5NuRECuhPUTE = uFF, TuNuREuUPKEY = uFF,
ALLuWRuWLuCK5 = uN, ALLuWPAuELuCK5 = uN} uN |PRThARY
} uN |PRThARY
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uu
ALTER TABLE |dbo.|5pec1aJ1stueta1Js WTTh ChECK Auu CuN5TRATNT
|FK5pec1aJ1st ueta1JsPobJenType FuRETuN KEY{|PobTypeTu}
REFERENCE5 |dbo.|PobJenType {|PobTypeTu}
uu
ALTER TABLE |dbo.|5pec1aJ1stueta1Js ChECK CuN5TRATNT |FK5pec1aJ1st
ueta1JsPobJenType
uu
ALTER TABLE |dbo.|5pec1aJ1stueta1Js WTTh ChECK Auu CuN5TRATNT
|FK5pec1aJ1st ueta1Js5pec1aJ1st FuRETuN KEY{|5pec1aJ1stTu}
REFERENCE5 |dbo.|5pec1aJ1st {|5pec1aJ1stTu}
uN uELETE CA5CAuE
uu
ALTER TABLE |dbo.|5pec1aJ1stueta1Js ChECK CuN5TRATNT |FK5pec1aJ1st
ueta1Js5pec1aJ1st
Standard Solution
CREATE TABLE |dbo.|5tahdad5oJut1ohs{
|5oJut1ohTu |1ht TuENTTTY{1,1} NuT NULL,
|PobAeaTu |1ht NuT NULL,
|5oJut1oh |vacha{25u} CuLLATE 5LLat1h1ueheaJCP1CTA5 NULL,
|Pecedehce |1ht NULL,
CuN5TRATNT |PK5tahdad5oJut1ohs PRThARY KEY CLU5TEREu
{
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Database and Web development Systems
|5oJut1ohTu A5C
}WTTh {PAuTNuEX = uFF, 5TATT5TTC5NuRECuhPUTE = uFF, TuNuREuUPKEY = uFF,
ALLuWRuWLuCK5 = uN, ALLuWPAuELuCK5 = uN} uN |PRThARY
} uN |PRThARY
ALTER TABLE |dbo.|5tahdad5oJut1ohs WTTh ChECK Auu CuN5TRATNT
|FK5tahdad5oJut1ohsPobJenType FuRETuN KEY{|PobAeaTu}
REFERENCE5 |dbo.|PobJenAea {|PobAeaTu}
uN uELETE CA5CAuE
uu
ALTER TABLE |dbo.|5tahdad5oJut1ohs ChECK CuN5TRATNT
|FK5tahdad5oJut1ohsPobJenType
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FORMS
Login
Inquiry
Add Problem
Search Solution
Assign Specialist
Edit Problem
Solve Problem
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Reports
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QUERIES
Stored Procedures
Add Problem
CREATE PRuCEuURE AddPobJen
ef 1ht,
caJJe 1ht,
pob vacha{35u},
con 1ht
A5
BEuTN
BEuTN TRAN5ACTTuN
TN5ERT TNTu Thqu1y {CaJJeTu,Notes,PobJenTu} vALUE5
{caJJe, 'NeW pobJen',ef}
PRTNT 5CuPETuENTTTY{}
UPuATE PobJen 5ET CThqu1yTu = 5CuPETuENTTTY{},
ConputeTu = con,
uesc1pt1oh = pob,
5tatus = u,
Ass1gheduateT1ne = getdate{}
WhERE PobJenTu = ef
TF ERRuR <> u
BEuTN
RuLLBACK TRAN5ACTTuN
RAT5ERRuR {'Cahhot Conn1t Tahsact1oh s1hgJe',
u,u,u}
PRTNT 'oJJed back'
RETURN u
ENu
EL5E
BEuTN
CuhhTT TRAN5ACTTuN
PRTNT 'conn1ted'
RETURN 1
ENu
ENu
Authenticate
ALTER PRuCEuURE |dbo.|autheht1cate uhane vacha{5u}, pWd vacha{5u},
Jog1hTu 1ht uUTPUT,hane vacha{1uu} uUTPUT
A5
TF EXT5T5{5ELECT * FRuh vLog1h WhERE UseNane = uhane}
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Database and Web development Systems
BEuTN
PRTNT ' AvATLABLE'
uECLARE pWd2 vacha{5u}
5ELECT pWd2 = PassWod FRuh vLog1h WhERE UseNane =
uhane
TF {pWd = pWd2}
BEuTN
PRTNT ' hATCh'
TN5ERT TNTu Log1h {EnpTu, Log1hT1ne}
5ELECT vLog1h.EnpTu, uETuATE{} FRuh
vLog1h
WhERE UseNane = uhane
5ELECT Jog1hTu = TuENTTTY
5ELECT hane = F1stNane + ' ' +
LastNane FRuh vLog1h WhERE UseNane = uhane
RETURN 1
ENu
ENu
EL5E
BEuTN
PRTNT ' NuT AvATLABLE'
RETURN u
ENu
Create Problem
ALTER PRuCEuURE CeatePobJen
ef 1ht output
A5
BEuTN TRAN5ACTTuN
TN5ERT TNTu PobJen uEFAULT vALUE5
TF ERRuR <> u
BEuTN
RuLLBACK TRAN5ACTTuN
RAT5ERRuR {'Cahhot Conn1t Tahsact1oh', u,u,u}
RETURN u
ENu
EL5E
BEuTN
CuhhTT TRAN5ACTTuN
5ET ef = 5CuPETuENTTTY{}
RETURN 1
ENu
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Get Problem Details
ALTER PRuCEuURE |dbo.|getPobJenueta1Js
ef 1ht,
1h1t1aJ vacha{11u} output,
date datet1ne output,
pob vacha{35u} output,
soJ vacha{35u} output,
status b1t output,
soJved datet1ne output,
spec vacha{11u} output,
con 1ht output,
aeas vacha{5uu} output,
type vacha{5u} output
A5
TF EXT5T5 {5ELECT * FRuh PobJen WhERE PobJenTu = ef}
BEuTN
BEuTN TRAN5ACTTuN
5ELECT 1h1t1aJ =
{5ELECT F1stNane + ' ' + LastNane + '-' + CA5T{CaJJeTu
A5 vacha{4}} FRuh Thqu1y,PobJen,EnpJoyee WhERE PobJen.CThqu1yTu =
Thqu1y.Thqu1yTu
ANu PobJen.PobJenTu = ef ANu EnpTu = CaJJeTu},
date =
{5ELECT uateT1ne FRuh Thqu1y,PobJen WhERE
PobJen.CThqu1yTu = Thqu1y.Thqu1yTu
ANu PobJen.PobJenTu = ef},
pob = uesc1pt1oh, status = 5tatus, soJved =
5oJveduateT1ne, con = ConputeTu
FRuh PobJen WhERE PobJenTu = ef
------------------
5ET soJ = ''
uECLARE 5epaato vARChAR{5}
5ET 5epaato =''
TF {{5ELECT 5oJut1ohuesc1pt1oh FRuh PobJen WhERE
PobJenTu = ef} T5 NuT NULL}
BEuTN
5ELECT soJ = 5oJut1ohuesc1pt1oh FRuh PobJen
WhERE PobJenTu = ef
5ET 5epaato = ' 7 '
ENu
TF {{5ELECT 55oJut1ohTu FRuh PobJen WhERE PobJenTu =
ef} T5 NuT NULL}
BEuTN
5ELECT soJ = soJ + 5epaato + 5oJut1oh FRuh
5tahdad5oJut1ohs
WhERE 5oJut1ohTu =
{5ELECT PobJen.55oJut1ohTu FRuh PobJen WhERE
PobJenTu = ef}
5ET 5epaato = ' 7 '
ENu
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TF{{5ELECT P5oJut1ohTu FRuh pobJen WhERE PobJenTu =
ef} T5 NuT NULL}
BEuTN
uECLARE p 1ht
5ELECT p = P5oJut1ohTu FRuh PobJen WhERE
PobJenTd = ef
5ELECT p
5ELECT soJ = soJ + 5epaato +
5oJut1ohuesc1pt1oh FRuh PobJen
WhERE PobJenTu = p
--5ET 5epaato = ' 7 '
ENu
--------------
5ET spec = ''
TF{{5ELECT Ass1ghed5pec1aJ1stTu FRuh PobJen WhERE
PobJenTu = ef} T5 NuT NULL}
BEuTN
uECLARE s 1ht
5ELECT s = Ass1ghed5pec1aJ1stTu FRuh PobJen
WhERE PobJenTd = ef
5ELECT s
5ELECT spec = F1stNane + ' ' + LastNane FRuh
EnpJoyee WhERE EnpTu = s
ENu
5ET aeas = ''
5ELECT
aeas = CuALE5CE{aeas + ' 7 ', ''} + Aea
FRuh PobJenAea
JuTN PobJenueta1Js
uN PobJenAea.PobAeaTu = PobJenueta1Js.PobAeaTu
Whee PobJenTu = ef
5ELECT aeas
uECLARE 1d 1ht
5ELECT 1d = hAX{pobaea1d} FRuh pobJendeta1Js Whee
pobJen1d = ef
5ELECT 1d = pobtype1d FRuh pobJenaea WhERE
pobaea1d = 1d
5ELECT type = Type FRuh pobJentype WhERE pobtype1d =
1d
-----------------
TF ERRuR <> u
BEuTN
RuLLBACK TRAN5ACTTuN
RAT5ERRuR {'Cahhot Conn1t Tahsact1oh s1hgJe',
u,u,u}
--5ET hane = 'ERRuR!'
PRTNT 'oJJed back'
RETURN u
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Database and Web development Systems
ENu
EL5E
BEuTN
CuhhTT TRAN5ACTTuN
PRTNT 'conn1ted'
RETURN 1
ENu
ENu
EL5E
PRTNT'ERRuR', RETURN u
Identify Caller
ALTER PRuCEuURE |dbo.|Tdeht1fyCaJJe
1d vacha{5u},hane vacha{1uu} output,enp 1ht output--,1hq 1ht output
--, t1tJe vacha{5u} output
A5
----------------------------------------------------------------------
TF T5NUhERTC{1d}=1
BEuTN
------------------------------------------------------
TF EXT5T5{5ELECT * FRuh EnpJoyee WhERE EnpTu = CA5T{1d A5 1ht}}
BEuTN
5ELECT hane = F1stNane + ' ' + LastNane ,enp =
CA5T{EnpTu as 1ht}--, t1tJe = JobT1tJe
FRuh EnpJoyee
WhERE EnpTu = CA5T{1d A5 1ht}
RETURN 1
ENu
-----------------------------------------------------------------
EL5E
BEuTN
PRTNT ' TNvALTu!!!'
RETURN u
ENu
--------------------------------------------------------------
ENu
---------------------------------------------------------------------
EL5E
BEuTN
uECLARE 1d1 vacha{5u}
uECLARE 1d2 vacha{5u}
5ELECT 1d1 = 5UB5TRTNu{1d, 1, NULLTF{ChARTNuEX{' ', 1d} - 1,
-1}},
1d2 = 5UB5TRTNu{1d, ChARTNuEX{' ', 1d} + 1, LEN{1d}}
p1ht '1' + 1d1
p1ht '2' + 1d2
-----------------------------------------------------------------
TF 1d1 T5 NULL
BEuTN
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Database and Web development Systems
5ELECT hane = F1stNane + ' ' + LastNane,enp =
CA5T{EnpTu as 1ht}
FRuh EnpJoyee
WhERE F1stNane LTKE 'Z'+1d2+'Z' uR LastNane LTKE
'Z'+1d2+'Z'
RETURN 1
------------------------------------------------------
--
TF hane T5 NULL
BEuTN
5ET hane = 'TNvALTu!!!'
RETURN u
ENu
ENu
----------------------------------------------------------------
EL5E
BEuTN
5ELECT hane = F1stNane + ' ' + LastNane,enp =
CA5T{EnpTu as 1ht}
FRuh EnpJoyee
WhERE F1stNane LTKE 'Z'+1d1+'Z' ANu LastNane LTKE
'Z'+1d2+'Z'
RETURN 1
------------------------------------------------------
-
TF hane T5 NULL
BEuTN
5ET hane = 'TNvALTu!!!'
RETURN u
ENu
ENu
--------------------------------------------------------
ENu
Identify Computer
ALTER PRuCEuURE |dbo.|Tdeht1fyConpute
1d 1ht
A5
BEuTN
TF EXT5T5{5ELECT * FRuh Conpute WhERE ConputeTu = 1d}
BEuTN
p1ht 'hAvE'
RETURN 1
ENu
EL5E
BEuTN
PRTNT ' TNvALTu!!!'
RETURN u
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Database and Web development Systems
ENu
ENu
Insert Inquiry
ALTER PRuCEuURE ThsetThqu1y
caJJe 1ht, hotes vacha{35u}, ef 1ht
A5
BEuTN TRAN5ACTTuN
TN5ERT TNTu Thqu1y {CaJJeTu,Notes,PobJenTu} vALUE5
{caJJe,hotes,ef}
TF ERRuR <> u
BEuTN
RuLLBACK TRAN5ACTTuN
RAT5ERRuR {'Cahhot Conn1t Tahsact1oh', u,u,u}
--PRTNT 'oJJed back'
RETURN u
ENu
EL5E
BEuTN
CuhhTT TRAN5ACTTuN
5ET ef = 5CuPETuENTTTY{}
--PRTNT 'conn1ted'
RETURN 1
ENu
Insert to Login
ALTER PRuCEuURE |dbo.|1hsettoJog1h
uhane vacha{5u},Jog1h vacha{5u} output
A5
TN5ERT TNTu Log1h {EnpTu, Log1hT1ne}
5ELECT EnpJoyee.EnpTu, uETuATE{} FRuh EnpJoyee
WhERE UseNane = uhane
5ELECT Jog1h = 5CuPETuENTTTY{}
Logout
ALTER PRuCEuURE Jogout Jog1hTu 1ht
A5
UPuATE Log1h 5ET LogoutT1ne = uETuATE{} WhERE Log1hTu = Jog1hTu
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Database and Web development Systems
Triggers
Add Computer
ALTER TRTuuER AddConputes
uN Conpute
AFTER TN5ERT
A5
BEuTN
UPuATE uepatneht 5ET Conputes = Conputes + 1
WhERE ueptTu =
{5ELECT ueptTu fon Conpute WhERE ConputeTu = TuENTTTY}
ENu
Add Specialist
ALTER TRTuuER Add5pec1aJ1st
uN EnpJoyee
FuR TN5ERT,UPuATE
A5
BEuTN
TF {{5ELECT JobT1tJe FRuh EnpJoyee WhERE EnpTu = TuENTTTY} = '5P'}
TN5ERT TNTu 5pec1aJ1st {5pec1aJ1stTu} vALUE5 {TuENTTTY}
TF UPuATE{JuBTTTLE}
BEuTN
uECLARE Tu TNT
5ELECT Tu ={5ELECT EhPTu FRuh uELETEu}
TF {{5ELECT JobT1tJe FRuh EnpJoyee WhERE EnpTu = Tu} = '5P'}
BEuTN
TN5ERT TNTu 5pec1aJ1st {5pec1aJ1stTu} vALUE5 {Tu}
--PRTNT Tu
--PRTNT'YE5 YE5'
ENu
ENu
ENu
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