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IT Essential – Module 13 (Troubleshooting PC Hardware)

1. Before implementing a solution to a computer problem, what is one precaution that should be
taken?

2. A technician is troubleshooting a computer problem. After making changes to the computer, the
error still exists. What should the technician do next?

3. What should be the way to clear the CMOS settings in a computer that will not boot?

4. After gathering information, what is the next step in the troubleshooting process?

5. What will be the result if the voltage is not set correctly for the CPU?

6. A computer technician is working for a medium sized school district. Which step in the
troubleshooting process is important to help avoid repeating repair processes that were
performed previously?

7. When should the BIOS be upgraded?

8. What hardware would be considered a field replaceable unit (FRU)?

9. What component, if removed from the motherboard, will cause the CMOS to be cleared?

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