Eight Essentials of communication

How to use words to express yourself

Clarity of Voice Use words & Phrase which are easily understood Be specific and concise

How to use voice when speaking with people

Tone Pitch Pace

How to use Body Language to express yourself better

Facial expression Eye contact Use of hands and gestures Body posture and movement Physical appearance

How to use different types of questions to gain a full understanding of peoples situation and needs
Use Open-ended & Close-ended question Questions develop rapport with customer Understanding the relevance & Importance of Relevant question Right question leads to Engagement

How to listen others actively to fully understand them

Listening is different from Hearing Active Listening Listening is as important as speaking

How to get along with people to solve their problems and meet their needs.
Consulting is different from Selling Focuses upon understanding the current situation and deliver the right solution

How to sell your ideas to others

Convince people of their personal credibility. Influence people to take a course of action. Sell their thoughts and ideas. Obtain a commitment to a proposed action. Move the other party in a negotiation.

How to vary your behaviour to fit in with different cultural norms.

The history of the person, group or country? What are the cultural norms in society, in business, in politics, in the family and between members of a specific group? How different are they to yours? What change in beliefs, behaviours, and appearance will you need to pay attention to in order to fit in and not cause offence? What specific language or jargon do I need to use?

Communication Questionnaire