MESSAGES IN COMMUNICATION

WHAT YOU WANT TO SAY

WHAT YOU REALLY SAY

WHAT THE OTHER PERSON HEARS

WHAT THE OTHER PERSON THINKS IS

HEARD

WHAT THE OTHER PERSON SAYS ABOUT

WHAT YOU SAID

WHAT YOU THINK THE OTHER PERSON

SAID ABOUT WHAT YOU SAID
BARRIERS TO COMMUNICATION

INATTENTION

EXCESSIVE INFORMATION

LANGUAGE

PERCEPTION
 Barriers to Active Listening

When I am talking to you do you know

What you say to yourself?
• I want to talk fast
• I am thinking of what to say next
• I am not interested in the subject
• That is too hard to understand
• I don’t like the way you talk
• I am too upset or worried about
other things
• I don’t want to believe what you
are about to speak
• I would rather day dream
• I would rather give my
attention to people or activities
around me.
So you say ,
You are listening !!!!!!!!!!!!!!
 SIMPLIFY
A mass of concentrated earthly material
perennially rotating on its axis will not
accumulate an accretion of bryophytic
vegetation

Individuals who are perforce constrained

to be domiciled in vitreous structure of
patent frangibility should on no account
employ petrous formations as projectiles

A superabundance of talent skilled in the

preparation of gastronomic concoctions
will impair the quality of a certain potable
solution made by immersing a gallinaceous
bird in ebullient Adam’s ale
 COMMUNICATION FAILURE
Napoleon Bonaparte in 1799 was about
to release 1200 Turks captured at Jaffa.
When he was seized by a fit of cough,
“Ma sacre tonx” (My confounded cough)

“Ma sacrez tons” (Massacre all of them)

1200 prisoners were executed.

 COMMUNICATION IN
ORGANISATIONS
BECAUSE CHRISTMAS EVE FALLS ON A THURDSAY, THE
DAY HAS BEEN DESIGNATED A SATURDAY FOR WORK
PURPOSES. FACTORIES WILL CLOSE ALL DAY, WITH
STORES OPEN A HALF DAY ONLY. FRIDAY, DECEMBER
25th, HAS BEEN DESIGNATED A SUNDAY WITH BOTH
FACTORIES AND STORES OPEN ALL DAY.
MONDAY,DECEMBER 28th, WILL BE A WEDNESDAY FOR
WORK PURPOSES. WEDNESDAY DECEMBER 30TH WILL
BE A BUSINESS FRIDAY. SATURDAY , JANUARY 2nd,
WILL BE A SUNDAY, AND SUNDAY , JANUARY 3rd, WILL
BE A MONDAY

ASSOCIATED PRESS REPORT PRAGUE GOVERNMENT

EDICT
SMOKE CRY DATE
RELY TILT DISPERSE
MOON CLOAK SILT
PURSE NURSE SPOON
RELATE GOON BLOKE
GUILT ESTATE DENY

PIE INVOKE SOAK

FOLK PLATE MY
TUNE WILT MATE
CURSE SKY IMMUNE
SPLIT WORSE IMMERSE
ABATE BOON GUILT
PRINCIPLES OF COMMUNICATION

•CLEAR

•CONCISE

•COMPLETE

•CORRECT

•OBJECTIVE

•ACTIVE LISTENING
NON VERBAL COMMUNICATION

•FACIAL EXPRESSION

•GESTURES

•EYE CONTACT

•HANDSHAKE

•SPACE
 1. I am standing up and
rubbing my hands together
very quickly

FAST HAND RUB

Positive signal - What I am saying is good for you

 2. I am standing, but I am
rubbing my hands together,
slowly, in a “washing my
hands” motion.

SLOW HAND RUB

Negative Signal – I am deceiving you

 3. I am pulling at my right ear. I
have moved my finger and put it
inside my collar. I am pulling my
eye with my finger.

EAR,EYE,COLLAR TUGGING

Signal that I am lying

 4. I am speaking to you, my
hands are palm upwards.

OPEN HANDS

Signal of honesty
 5. I am sitting at my desk. I
have my elbows on the desk,
my hands are in a “steeple”
position looking like a church
with finger tips together.

STEEPLED HANDS

Signal of Superiority
 6. Again I am seated at my
desk and I am leaning
back, with my hands
clasped together at the
back of my head, rocking
slowly on my chair

HANDS BEHIND HEAD

SIGNAL OF KNOW-ALL
 7. I am seated, looking
slightly down, and my legs
are crossed.

CROSSED LEGS

SIGNAL OF BEING NEGATIVE

 8. I am looking at you. I am listening to you
and my arms are closed

CROSSED ARMS

Signal of Negativity
 9. I am sitting down, listening to you, and
I have my legs crossed, but this time my
right ankle is on top of my left knee,
rather like the shape of a figure 4. That's
called the 'leg clamp'. My hand is holding
the front of my right ankle.

LEG CLAMP

Signal of stubbornness
 10. I am looking down as you are talking
to me, picking imaginary bits off my suit.

IMAGINARY BIT-PICKER

Signal of disagreement
 11. I am sitting, you may be talking
or not, and I stroking my chin with
my first two fingers and thumb.

CHIN STROKE

Signal of evaluation of what is being said

 12. I am sitting with my hands on my
knees, slightly forward. My feet are flat
on the ground

HANDS ON KNEES, HEELS FLAT

Signal of coming to a favourable decision