6/7/28/.

,
VIkranr Yadav
Sunny Sbarma
SIddbarrba Sabar
Company Cverv|ew Company Cverv|ew
World's largesL company ln Lhe manufacLure lnsLallaLlon
and servlce of elevaLors escalaLors and movlng walkways
8ecame a wholly owned subsldlary of u1C ln 1976
ApproxlmaLely 24 mllllon CLls elevaLors and escalaLors ln
operaLlon worldwlde
Contd Contd
9roducLs offered ln more Lhan 200 counLrles and
LerrlLorles
More Lhan 17 mllllon elevaLors and escalaLors servlced by
CLls worldwlde
Ma[or manufacLurlng faclllLles ln Lhe Amerlcas Lurope and
Asla
ApproxlmaLely 60000 employees wlLh 33000 ouLslde Lhe
unlLed SLaLes
evenues evenues
uS $116 bllllon ln 2010 of whlch 80 percenL was generaLed
ouLslde Lhe unlLed SLaLes
G|oba| resence G|oba| resence
C1lS ls spread across Lhe globe ln 6 C1lS areas namely
W unlLed klngdom CenLral Lurope
W norLh Asla 9aclflc
W norLh LasL Lurope Afrlca
W norLh SouLh Amerlca
W SouLh Asla 9aclflc Culf
W SouLh Lurope MedlLerranean
con|c 8u||d|ngs served by C1 con|c 8u||d|ngs served by C1
mpire 5tote 8ui/dinq New York
christ 1he kedeemer kio de loneiro
8urj kho/ifo uuboi
Petronos 1owers Mo/oysio
kohinoor 5quore uodor Mumboi
iffe/ 1ower lronce
London underqround uk
;
LClCn
ZCnL
ulS1l8u1lCn
llLLu
C1lSLlnL
CuS1CML
MLCAnlC
AnSWLlnC
SLvlCL
CuS1CML
MLCAnlC
Mech
paged
problems
ouLlne
eporLlng
D,, D,,
r|or to r|or to Ct|s||ne Ct|s||ne
W and wrlLLen reporLs
W varled reporL quallLy
J|th J|th Ct|s||ne Ct|s||ne
W CenLrallzed servlce mechanlc despaLchlng
W 9alm1ops used for logglng
W ldenLlfylng recurrlng problems
W e8oosL ln quallLy and ellablllLy
8LNLI1 8LNLI1
W ;uallLy CusLomer Servlce
W 8eLLer responslveness Lo cusLomer callback
W CeneraLlon of excess callback reporLs
W 9roper resource allocaLlon Lo problem areas
W Lnhance producLlvlLy of elevaLor sales reporLs
and servlce mechanlcs
W lnLroducLlon of new meLhodologles of sysLem
developmenL
JC 1L, I,LJC
Customers
nd|v|dua|s
,a||s ,u|t|p|exes
8u||ders
nosp|ta|s
Lducat|ona| nst|tute
,NCs
roducts erv|ces
roducts
L|evators
erv|ces
Lserv|ces Ld|sp|ay Ld|rect remote mon|tor|ng
funct|on d|rect commun|cat|on w|th trapped passengers
8us|ness rocess
art|c|pants nformat|on 1echno|ogy
,echan|cs
n|gh|y 1ra|ned
mu|t|||ngua| operators
I|e|d serv|ce techn|c|an
a|esperson
Ct|s||ne
ntegrated Database
,onth|y report on the e|evator
for ana|ys|s of performance
nandhe|d Computers
Nat|onw|de w|re|ess
network
,odem
,|croprocessor
I|at ane| D|sp|ays
8us|ness rocess
1 Ct|s||ne |s a centra||zed system for d|spatch|ng mechan|cs to e|evators requ|r|ng
serv|ce
2 t uses a centra||zed database conta|n|ng comp|ete serv|ce records for each e|evator
|nsta||ed
3 J|th the he|p of Ct|s||ne serv|ce ca||s are hand|ed by h|gh|y tra|ned often
mu|t|||ngua| operators at a centra||zed serv|ce center to d|spatch the r|ght mechan|c to
the scene prompt|y
4 1he system ma|nta|ns deta||ed records and reports except|on s|tuat|ons such as
e|evators w|th h|gh |eve|s of ma|ntenance
S t serves as a centra| condu|t for exchang|ng cruc|a| |nformat|on among f|e|d serv|ce
mechan|cs sa|esperson des|gn and manufactur|ng eng|neers and managers
6 1he remote mon|tor|ng funct|on uses a m|croprocessor to report e|evator
ma|funct|ons to the d|spatch|ng off|ce v|a modem where the prob|ems are ana|ysed
troub|e reports are generated and serv|ce mechan|cs are d|spatched