Sends assist-Mi confirmation ticket to user: 1) Ticket ID 2) Ground Staff ID & In-App Contact Options (message / text)

User Inputs
Plane

1) Airport 2) Flight No. 3) Seat No. 4) Arrival Time

User Inputs
Train

1) Station 2) Carrage No. 3) Seat No. 4) Arrival Time 1) Bus Stop / Coach Station 2) Bus / Coach No. 3) Est. Arrival Time

User Inputs
Bus / Coach

Request Assistance

User chooses mode of transport arrival so assistance will be at the exact place & at the exact time

Car

User Inputs

1) Car Reg. No. 2) Est. Arrival Time

Process assist-Mi request & creates assist-Mi ticket

Sends assist-Mi request ticket to Service Provider Sends assist-Mi confirmation ticket to Assist-Mi servers

Sends assist-Mi request ticket to Ground Staff Sends assist-Mi confirmation ticket to Service Provider

USER User Inputs

Taxi 1) Taxi Name 2) Taxi License No.

ASSIST-MI SERVERS

SERVICE PROVIDER

GROUND STAFF

Ferry / Cruisers / Boat

User Inputs

1) Dock, Mooring Place of Arrival 2) Boat of Cruises Name 2) Est. Arrival Time

Walking

User Inputs

1) Est. Arrival Time

User can contact Service Provider directly via the assist-Mi app (message / text) to: 1) change time of arrival 2) change location of arrival

Service Provider can contact User directly via the assist-Mi app (message / text) to: 1) inform of any delays 2) inform any other important matters