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Can you easlly recover from bypass or work around Lhe problem?

uoes your sysLem or appllcaLlon conLlnue normally afLer Lhe problem occurs?

Are Lhe sLandard feaLures of Lhe sysLem or appllcaLlon sLlll avallable ls Lhe loss of servlce mlnor?

ls Lhls a uaLa CorrupLlon lssue?

uo you have a CompleLe Loss of Servlce?

ls Lhls a 1esL or roducLlon LnvlronmenL?

Are you unable Lo proceed wlLh lmplemenLaLlon and Lhe go llve daLe ls ln less Lhan 3 days?

lease provlde a descrlpLlon of Lhe buslness lmpacL

ALL PCnL nuM8L8S SPCuLu lnCLuuL 1PL CCun18? CCuL Anu A8LA CCuL

CusLomers ManagemenL name
CusLomers ManagemenL 24x7 conLacL number
rlmary CusLomer conLacL name
CurrenL CusLomer 24x7 volce phone number
CurrenL CusLomer Lmall address
CurrenL CusLomer ager/lax number
Secondary ConLacL name
Secondary ConLacL hone number
Secondary ConLacL Lmall

CommenLs for Lhls updaLe

AC1lCn LAn