uest|on 2

What does th|s case suggest regard|ng the re|at|onsh|p between re|nforcement
theory and commun|cat|on?
8elnforcemenL Lheory and communlcaLlon have a sLrong relaLlonshlp beLween
Lhem Where communlcaLlons conLrol Lhe behavlor sLlmulaLe moLlvaLlons
provlde lnformaLlon and release emoLlons ln Lhe oLher hand relnforcemenL
Lheory ls comblnaLlon of rewards or punlshmenLs whlch are used Lo relnforce
deslred behavlor or exLlngulsh unwanLed behavlor 1hls Lwo work LogeLher Lo
provlde an opporLunlLy Lo send messages and recelved feedback noL [usL beLween
Lhe boss and employee buL also Lhe cllenLs
ln Lhls case lncldenL Mr Caruso has problem wlLh Lhe communlcaLlon so he
unable Lo moLlvaLe hls employee slnce he qulck Lo crlLlclze hls employee and
sLlngy wlLh pralse
lf Mr Caruso pracLlce relnforcemenL Lheory by Lrylng Lo pralse and verbally
relnforclng hls employee when Lhey are dolng a good [ob because Lhey need LhaL
Lo moLlvaLed Lhem ln achlevlng hlgh [ob saLlsfacLlon and hlgh level of moLlvaLlon