Customer Service 1ob Responsibilities

Customer service representatives provide administrative assistance to their company. They

Iollow the company's policies and procedures as they respond to customer inquiries, needs, or
complaints.
Computer Literacy
1. Customer service representatives must have basic computer knowledge. The use oI a
computer is necessary to enter inIormation. The customer's data, such as account
inIormation, is entered or Iound in the system when the customer pays a bill or makes a
purchase.
Communication
. variety oI tools are used to communicate with clients, such as phone calls, emails, and
direct mail. These Iorms oI communication can be used to mention new merchandise,
products, or sales.
!roblem Solving
. !roblems that occur among customers and/or with employees must be solved according
to company procedures. Sometimes problems may occur with returns or prices.
iding Customers
. Iten customer service reps aid clients in buying new merchandise or products. In some
retail stores, they have a quota system in place in which employees must meet or exceed
their sales goals by suggestive sales and add-ons.
Customer Service
. Customer service reps are responsible Ior giving exceptional customer service to
potential customers. They answer customer queries and handle in-store complaints.