1. How do you find interaction of sales staff of the company?

Poor

Fair

Good

Very Good

2. How do you find interaction of marketing staff of the company? Poor

Fair

Good

Very Good

3. How do you find the companys tips for use of products, useful and beneficial Yes

No

cant say

4. Do you get technical support for the product Always Never Sometimes

5. Do you get your queries answered Yes

No

Sometimes

6. What is your opinion about the quality of the product Excellent

Good

Average

Poor

7. Do you get service support whenever needed? Always

Never Sometimes

8. What is your opinion about companys interaction through phone and email Excellent

Good

Average

Poor

9. Are you satisfied with the companys delivery time?

Satisfied

Dissatisfied

Neutral

10.Are you satisfied with the exchange process provided? Satisfied

Dissatisfied

Neutral

11.Relationship with customers are given great value in the company Agree

Disagree

cant say

12.Companys marketing strategy gives importance to customer needs Agree

Disagree

cant say

13.Do you think that the company is able to provide excellent customer service at any point of contact Yes

No

Sometimes

14.Do you fell working comfortable with our representatives Always

Never

Sometimes

15.Do you think that the service personal identified and solved the problems easily Yes

No

Sometimes

16.Are you satisfied with the products offered by the company Satisfied

Dissatisfied

Neutral

17.How will you rate the overall customer relation of the company Excellent

Good

Average

Poor

OBJECTIVES
i. ii. iii. Analyse the effectiveness customer relationship management To study the various factors affecting customer relations To study the customers responses towards customer relationship management iv. To provide necessary suggestions to improve customer

relationship management of the company