QUY TRNH TRC CA T OMC

I. My tnh v danh b:

Danh b cc thu bao - Quy trnh x l li - My tnh ci t chng trnh CRT, cc chng trnh gim st thit b, ng truyn. - Danh sch lin h t TSL.
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II. Cc ca trc: - Ca 1: T 7h00 18h00 - Ca 2: T 18h00 7h00 sng hm sau III. Cc cng vic cn lm trong ca trc: 1. Kim tra trang thit b trc khi nhn/giao ca, ghi s ca y . 2. Kim tra tnh trng hot ng ca cc thit b, h thng ngun in, iu ha, nh sng, PCCN. Trng thi hot ng ca thit b : core Router, core switch, IGR Router, Agg Router, DSLAM Alcaltel, Trng thi (up/down) ca cc ng truyn dn : lung STM1, STM4, lung E1 i cc tnh.

Kim tra, x l nhng cng vic cn tn ti ca ca trc. 3. Kim tra, gim st cc MAN Switch, cc node mng setup trn my gim st. Ca trc phi gim st gim st trng thi cc lung, khch hng trong mng TSLCD. Khi pht hin ra s c phi log vo thit b tng ng kim tra trng thi truyn dn. Nu xy ra s c, phi bo co ngay cho lnh o n v v phng NMC qua in thoi v email. 4. Tip nhn v x l thng tin bo ca khch hng khi c s c.

5. Phi hp cng NMC thc hin cu hnh nng cp ng truyn, thm mi khch hng khi c yu cu. 6. V sinh phng lm vic v phng my vo th 6 hng tun.

IV. Quy trnh x l s c trn mng TSLCD 1. X l s c truyn dn - Khi xy ra li cc lung STM4, STM1, trn mn hnh gim st lung truyn dn s chuyn sang mu (hoc khi c li lung bn VTN gi in bo) -> kim tra trng thi n LED cc port trn core Router xem c sng xanh khng. - ng thi log vo core Router, g lnh sho inter des kim tra ng truyn. Nu thy trng thi down -> t ng truyn -> gi in bo cho VTN kim tra (T : 8400003, 8400017). - Nu kim tra thy li lung E1 i tnh, g lnh sho inter des kim tra ng truyn. Nu thy trng thi up down -> log vo Acc Router ti tnh kim tra. + Nu trng thi lung down down -> gi vin thng tnh h tr. + Nu trng thi lung up down -> gi VTN kim tra.
2. X l s c khch hng mng TSL -

Khi c cnh bo mt kt ni trn my gim st hoc khch hng bo li, phi hi y thng tin ca khch hng: s in thoi lin h, a ch, IP, tnh trng li phi hp x l. Khch hng ti MAN H Ni, log vo Man Switch tng ng, g lnh sho inter des, nu thy trng thi down -> kim tra ngun thit b u cui khch hng. Nu ngun OK -> n kim tra tuyn quang. Nu khng thng quang, lin h vi BHN x l (in thoi c trong danh b) ng thi bo co vi lnh o n v v NMC. Khch hng ti tnh, log vo Acc Router ti tnh, kim tra kt ni ti khch hng, ping ti a ch u cui khch hng. Nu khng thng -> gi VT tnh kim tra.

3. X l s c khch hng mng xDSL

- Khi c T bo li t thu bao,cn thu thp thng tin nh: Tn thu bao, a ch,T lin h,..

- Kim tra trong danh b xc nh cc thng s ca thu bao nh: trm, slot/port,tn user, - Kim tra ti ch: Nu l ADSL v SHDSL th log vo DSLAM v Radius kim tra; Nu l back-back th xem li n tn hiu ca modem,hoc log vo modem. Khi pht hin s c th x l theo quy trnh (Cc bc c th c vit chi tit di). - Trong qu trnh x l, ty theo tnh hnh thc t (khch VIP hay khng),c th nh thu bao boot li modem, hoc n tn ni x l tip. - Nu gp cc s c nghim trng khng th x l 1 mnh c, cn bo ngay cho ngi c trch nhim cao hn c cch gii quyt 4. Trc chy n, iu ha - Thng xuyn kim tra nhit phng my trn b cm bin nhit Nakata. - Nu nhit phng my > 26o C -> on/off li iu ha phng my.

H Ni, ngy 21 thng11 nm 2011 T Truyn S Liu

PH LC
QUY TRNH X L LI DSLAM ASAM
1.Khi thu bao bo c s c tin hnh kim tra theo tng bc : Bc 1 : - Tra danh b xc nh username , slot, port ca thu bao. Bc 2 :
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Telnet vo DSLAM RSU4 (192.168.3.4), t telnet tip vo DSLAM ASAM a ch : 192.168.3.92 : RSU3 192.168.3.93 : HOST < RTRV-XDSL::ALL:::::IS, Execute ? (Y,N) [Y] : Y Enter Ly v d 1 dng : "XDSL-1-1-12::PORTID=available,XSRVCPROFID=6,XSRVCPROFNM=\"SEVI CE_3M\", XLNEPROFID=6,XLNEPROFNM=\"SPECTRUM_3M\",OPMASKA =H'0000,OPMASKA2=H'00000000,OPMASKV=H'0000,LCMODEA =H'0105,LCMODEA2=H'010C0004,LCMODEV=H'0000:IS-NR," Ch cc thng s sau : - "XDSL-1-1-1-2" "XDSL-rack-sheft-slot-port" - Nu dng cui cng l "IS-NR" c ngha thu bao ADSL vn bt tay tt vi DSLAM tip tc tin hnh bc 3. - Nu dng cui cng l "OOS-AU" hoc "OOS-AUMA" => Li ng dy hoc modem ca khch hng hng.

Bc 3 :

Log vo Router 3845 a ch : 192.168.3.1 ro3845>show user - Kim tra username ca thu bao : + Trng hp username c trong bng Tin hnh ping th a ch tng ng nu ping tt c ngha li do pha thu bao (c th do modem hoc my tnh ca khch hng), cn nu ping khng c th tip tc gim st sau 1 pht m username vn cn th li thuc v pha thu bao(c th do modem hoc my tnh ca khch hng), nu user name khng cn trong bng th tip tc thc hin cc bc sau : Kim tra trn Radius a ch : 192.168.3.20:2002 Kim tra phn Failed Attempts xem thu bao c b sai username khng.Nu thu bao b sai username th yu cu thu bao cu hnh li modem (nu c th) nu khng phi n tn ni cu hnh li modem cho khch hng. + Trng hp username khng c trong bng Yu cu thu bao cu hnh li modem (nu c th) nu khng phi n tn ni cu hnh li modem cho khch hng. Password router 3845 : tsl_P@P

Password dslam ASAM : pop#2009

QUY TRNH X L LI DSLAM CORECESS - Telnet vo a ch 192.168.3.4

User: pop Password: tsl_P@P 1. Li khng cp a ch (thiu phin) ca thu bao ADSL :

CPT[ACT]show pppoe session all ADSL) CPT[ACT]show dhcpserver leases SHDSL)

(i (i

vi vi

VLAN VLAN

Nu modem xDSL ca khch hng bo li khng xut hin trong h thng (khng nhn thy a ch MAC ca modem) -> kim tra mc vt l (in, cp, n trng thi trn card thu bao).Nu modem c xut hin trong h thng vi a ch IP: 0.0.0.0 Trc tin kim tra my ch cc Radius: http://192.168.3.10:2002/; Account: pop / ttdt_200402; nmc / nmc2005 -> Vo mc: Reports and Activity xem cc bn tin do user gi v my ch tnh cc: Passed Authentications; Failed Attempts; RADIUS Accounting. Tra s c thng tin v User: xc nh username a ch MAC. Nu c bn tin ca User trong Failed Attempts -> Vo User Setup to user mi: My tnh t gii 192.168.3.x

Truy cp theo a ch v cng sau: http://192.168.3.10:2002 Pass: ttdt_200502 . Khi to User Setup ch y tch phn Separate(CHAP/MSCHAP/ARAP)

Vo trang bng Accout: User: pop

Nu c bn tin trong Passed Authentications, nhng trong mc RADIUS Accounting khng xut hin a ch IP v trng thi Start ca User -> H thng cc b li. Nu trong c 3 mc trn khng c bn tin ca User li -> My ch cc li -> Gi NMC x l (tm thi b chc nng xc thc v x l cc bc tip theo ty vo li xut hin).

Modem c xut hin trong h thng nhng khng nhn c a ch IP -> s dng lnh: CPT[ACT] show dsl macshow slot x port all (x: v tr slot trong gi back-plane, x=1 hoc 3 hoc 5) xc nh cng y ca modem khng nhn a ch. Nu c th nh khch hng reload cng (tt v bt li ngun ca modem), hoc reload mm (vo giao din web ca modem, mc nh: http://192.168.1.1; username: root / password: root -> Chn: Admin -> Commit & Reboot -> Reboot ). Trng hp khng c -> tin hnh lnh (trc tip bng HyperTerminal hoc giao din web: http://192.168.3.2). CPT[ACT]reload slot x port y kim tra li bng lnh: CPT[ACT]show pppoe session all nu vn khng cp c a ch th thc hin theo 1 trong cc bc tip theo, nu thnh cng th dng cc bc tip theo. Nu hin tng thiu phin xy ra vi nhiu modem th g lnh: CPT[ACT]clear pppoe session interface vlanx (x = 2 hoc 3) CPT[ACT]clear pppoe session all nu li vn xy ra -> chuyn card iu khin MPC bng cch rt nh cp quang trn card MPC active, sau cm li ngay -> h thng t ng chuyn sang card MPC standby. Kim tra phin do h thng cp (khi cc phin c do card MPC c cp cha gii phng, card MPC mi s cp cc phin mi -> tng s phin mi xp x 2 ln s phin thc t) v modem li nhn c a ch cha ? Nu khng tip tc g lnh : CPT[ACT]reload slot x port all CPT[ACT]reload system

Trng hp cc cch trn khng c (reload port, clear session, reload slot, reload system, tt v bt li ngun, chuyn card MPC) -> thc hin rescue firmware cho h thng (thi gian yu cu khong 30-40) -> Cng vic ny ch thc hin khi tt c cc modem xDSL khng th nhn c a ch. 2. Li v in: kim tra trng thi n ngun trn card MPC, kim tra ngun in 1 chiu cp cho h thng DSLAM. 3. Li kt ni: kim tra li cc cp kt ni, bao gm: - Cp quang (2 ng uplink) -> quan st n trn card MPC v n trn SW Corecess. - Cp mng u ni t SW Corecess ln SW Cisco -> quan st n ca cng uplink gia 2 SW. - Chuyn cng cho thu bao

Li thu bao SHDSL Kim tra tnh trng hat ng ca card shdsl bng cc lnh : CPT[ACT]show shdsl datarate slot 5 xut hin thng bo Line Card connected datarate Port x. Th trng thi card hot ng bnh thng, nu xut hin thng bo : Line card not link ! L trng thi card ang b li, tan b cc thu bao trn card ny hin khng th kt ni Internet. G lnh sau : CPT[ACT]reload slot x p a

 reload li card shdsl (c tc dng vi tt c cc port), nu trng thi line card not link vn hin th th bt buc phi reload mm c h thng. H Ni, ngy 21 thng 11 nm 2011 T Truyn S Liu