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    JuxtConsult, an online research firm, conducted an online survey in october-november 2008 in association with voice&data. Around 98% of the respondents picked up the call and there was less than one per cent error for almost all the questions validated du ring the survey.

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    JuxtConsult, an online research firm, conducted an online survey in october-november 2008 in association with voice&data. Around 98% of the respondents picked up the call and there was less than one per cent error for almost all the questions validated du ring the survey.

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    Attribution Non-Commercial (BY-NC)
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    3 views1 page

    Untitled

    Uploaded by

    hania97
    JuxtConsult, an online research firm, conducted an online survey in october-november 2008 in association with voice&data. Around 98% of the respondents picked up the call and there was less than one per cent error for almost all the questions validated du ring the survey.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as TXT, PDF, TXT or read online from Scribd
    Flag for inappropriate content
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    JuxtConsult, an online research firm, conducted an online survey in October-Nove mber 2008 in association with Voice&Data.

    Parameters such as sales and presales (1% weightage), network quality (33%), value added services (14%), customer care (36%) and billing integrity (16%) are driving customer satisfaction. An independent telephonic validation of 50% of the respondents to verify their a uthenticity was also done. Around 98% of the respondents picked up the call and there was less than one per cent error for almost all the questions validated du ring the process.

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