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  • Service V Model

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    Alejandra Herrera
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    Service V Model is a Service delivery Model based on a Service level agreement (sla) it defines the Service level requirements for a Service provider. It is based on the slr, which is defined as the Service level agreement between a customer and a supplier. The Service Model defines the Service model, Capacity and resource plans, Service Release Test Criteria and Service release release test criteria. It also defines the Service Component Build and Test levels of configuration and testing.

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    Service v Model

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    Service V Model is a Service delivery Model based on a Service level agreement (sla) it defines the Service level requirements for a Service provider. It is based on the slr, which is defined as the Service level agreement between a customer and a supplier. The Service Model defines the Service model, Capacity and resource plans, Service Release Test Criteria and Service release release test criteria. It also defines the Service Component Build and Test levels of configuration and testing.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    51 views1 page

    Service V Model

    Uploaded by

    Alejandra Herrera
    Service V Model is a Service delivery Model based on a Service level agreement (sla) it defines the Service level requirements for a Service provider. It is based on the slr, which is defined as the Service level agreement between a customer and a supplier. The Service Model defines the Service model, Capacity and resource plans, Service Release Test Criteria and Service release release test criteria. It also defines the Service Component Build and Test levels of configuration and testing.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 1

    Service V Model

    Level 1 Define Customer/Business Requirements 1a Define Service Requirements 2a SLR Draft SLA Service Acceptance Criteria/Plan Service Acceptance Test 2b Service Operational Readiness Test 3b Service Release Package Test 4b Service Review Criteria/Plan Contract, Service Package, SLP, SPI 1b Validate Service Packages, Offerings and contracts

    Level 2

    Level 3

    Design Service Solution 3a

    Service Operational Criteria/Plan SDP including: Service Model Capacity and resource plans Service Release Test Criteria

    Level 4

    Design Service Release

    4a

    Release Design Release plan Develop Service Solution 5a

    Level 5

    Component and Assembly Test 5b Service Component Build and Test

    Levels of configuration and testing

    Deliveries from internal and external suppliers

    BL

    Baseline point

    Internal and external suppliers

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