TABLE OF MODEL LETTERS 2 locked Later Ste 23 Blocked Later Sle 24 Semiblocked Ltt Syl 25 SquanBlocked Leer Se 26 Simpiied Lemar syle 27 Special 28 Theemelope 3 inguey 52 Oner 41 Acknowledgment $2 Folow up 3 Conttmation 44 OederAcknowiedgment 45 Dotyed Dover 44 Patel Devry 7 Seoatute Detvery 43 Ingury Reply 3 Inauy Rey 0 Raunt 51 Cract Apleation 52 Gre inguty 53 Great mefrence 5 GrealtGranting Leer 53 Credit etasng Later © Complaint 62 Compuint Response 64 Clam ©5 —LenarotAajsimenti 55 Letter otaaatnent ©7 Lever ot ajtment 7 Direct Mal eto eter 72 Petal Sales teter 73° SalePromoton eter 74 PubteRelatone Later 75 PublleRelatons Lotter 75 Puble Relations Late ht rya0 33 ry oa $10 102 122 waa Ltr of Condotnce {traf Appreciation ero Appreciation Ineo Combination Announcementinvtation Resume Utero Apteaton| Later o Apptcaton Follow Up tate Later Decining ab Ofer ‘Applicant election Later Interac Memocendum Minatee Informa Report er) 7 o * 2 sep) 1254p) 130899)Tove 1. 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Non he mene Fears. you ence malo dts ar rind yeu Zola cant NOT tot amor erg 2 cone wae Ft ‘tarot, some wus na moe ater a acca aces (ts ta ar et pcan Te ny tc of rita eae ahr mae te eon a {5 npc, Th cre! eter[RECTNESS, ond COURTESY as you wes r nore Ceduna eee FEB. twang eer mes ses ot "Keep yo mesage shor: You want yu neste 1 to one Eee mene bose, Yun ena al aptan noe Bes you rsa ay anna Lalyour rece nw a i snd wry exanpte eB nec ot you ae December 5,1 "hav cay eo Bose eg ‘Ranson5. act our pte comet iy a wa the (very ot apuenen «Sumer nino rer snwalvenpleana ge 3 Sa Fee pe Fe Ta Rae as Eads fod asl adbessd py card pope ch 10 [ge Se arias wo 1. pe eam stand rete 2 hepa ia god eplan— iacored i we gt ec 14. Shaping worried oa ‘aro oar copes ee organ ening ncaa Becsewih ney ol mara a oo ‘sf FonaigoeArrangement Styles SALUTATION. Wn ‘Oer Sees Madan" Deu an Sons Secreta mas tenses fray you soadabwri con hens ce sheen tis ton Whe oars et ee ne 6 SUREET nL te sets ne. t's Son ono lassen na cur yu tener By agar year mason you era ho see wae ae {uftinnactn ain hshous naedness pease Se 500¥; Ta ae acta nesnage ot your woe See TA ne toma nay AtPARY SGNATURE son ocho omit toe ls [Paconepeseree seu bound ten Pe ogee a ‘Eig a sochopweor tre company tt Soar see Sree tis neraton spurs ot see ees Se NT oe agra me 11, REFERENCE IMACS Caning le sgn caile Se eee prince 1, ENCLOSURE REMINDER. Cong of 6 wea Sums eee oes ces oS 1. [GOTNGTATIOW A estan. ie oe be esr wo has ‘teen a tonsa en ‘5 rou rie te brea pacar of oer aes Nnte ‘rete iy fh tans. 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REQUEST LETTERS fereinann unt tonta ray nee The nen toro spec! rr sein ps {iy inst ry ye fener ata wing to 2 isomers rater rth ne cea be eed 2 Rte saa pd 5 eet aence rar on mtn se 4. 6 a poe tees ore mi ear ae sg ge gta rary ots ‘eet ac tae ahr prema. a 5 baat net cn Stara pie, Ft a you oct dos nt wat you wart ble you wis ‘ns shoue gc apc tran he hed we ton ou mene you eae ata Cont suet‘De ens wad weno emir Or van ‘Sh stra «toch reg, he nat a sokany See segs ie Srey mar nan arg or cours Seyret nce pase ean west este {ts See ra reir of saps ay mae eters oes Ingay shou row own he Wp Ys coy eee cos maurymous Netw he od ta Fg 1) maa ao youre se feopnd You hve an «chur pet maou nk 60 {issn domi mcr he stoanys roasts mit rr jou, ‘Neon by retin he REAGOR te your hay, you mora ht (tepoc(Vou wore phage eal ota ade PRL) aly, ‘plo hr tom WEN you od yo arcaseged Re iy ero rite ts ns te pnp a cel i, ' temze ani 0 sete acts au want Enon st wcgesson mang wep 4. Stggexe way nate you et croc doing ny tere project on the enya is vhten Annsican a‘aon tances iamaton Thr advance oo ne eee *Neveoer nee wi eee fn on ss ‘teh ara rac a en neo tow wang sone mi (ney Nuno se rr, mel urbe, ‘lr state re uns uc ose ce, ans, Sesion (ch 35520 weg, mat ih, et pts sia ‘at of paar sa charac cag he sae [Totes osteo at pel oot enprss Tolono 28‘be sapany manacuas any eo waa vane fr SUS Ineo, sno song REESEARY FACTS nw ure aces esc ae Gey te NOT NECESBANY TO MENTION A ‘og ya yas, or ee ry Sh ii he pecking oe woul nue ite arasanionss Dlr sneer Spas obs Pe'9 2 ness ak peek Sion ORDER rate ‘et be it stan hare marge estaton sd ‘es he renter ons ke gral trot Mss ha ‘Peowang Wearesay trey anh 720 Pa nh seat et nf ry se: Penn nnvo soot on tape rretng Town Habu nd Gago Les, COX wo spa ons tone “ons Pope Ta: Boo Boon Younay amar tumasrgr ae sendy aon Ecsempead nutter opertenn 2s ssscict tua Fara Toy Ste, 1704 Noe Beso wrod vg Satie Ss ox re ee coeee SRN aah ar ce ceetioreaeet sac cienaseeeachioom na Sees Souciewrnearentre vac Soon ia ms tees cre rc et Se acme team eee Si euanneemuc E Dewaueaee semen Seer sree einen tennceetam mans, Hert omimenan im ma Sierra tas eee igen macatenaraaemas4. REPLIESAcknowledgments | etn Eh nie siete Museen)= Onder ‘Acknowledgments Connie rent ans ae bacon, “reason eparar ern ata on rast ep cei Sty" ote yur tna rr face Senor the Sout othe eo DO NOT muan miarius cra at Sieseneanoe ate moons spow'se, aN Mary caps ay hve sane he pace of strong ‘rund exe once serng snore wc oy {ava rie ag prs etapa or thon ‘on nt te csera ten acorn re ‘it eas StOULD be sole Hoe ewe he aston enesuape tar eres (43, Sok Ce “Reverb sstowiigtert wise he roma: necc enact specks omar fete cme no waco ey ‘Se sow re oe 2 SSoweagen ne swear, Seater ae uae becitine area concen ‘aterm oon ansporny # apch, Fa to 1 etapa saan i rant Par ore hea ee ‘Sees tee"! yd ot eer may nr ‘Sion ne nuentae orate wor cle come pe. Seen pec ay we ter oe5 tye tay case ye sles a te Bo cate sistant equren say want Pa es, ‘Pasi carato ed ant recusere nateck ene Seaseicn pertulscnnysonrsoe nse ee, Ate same ine eater mes evs a naga oe a ay DELAYED DELIVERY% 4 PARTIAL DELIVERY iran a part sper canbe man cust mite rome {taeatattems have boo tuchorgoedAgan, lero ase Se cpereswivgets cn Sa sere se revltharwtarave by snsongts in ete net emphasing aimed sons oo Fg)Oks By Malt .0. Box 799 Dallas, Texas 75220 xr rare eraser agora Toe spheeoasie pth core Sg ae tn aces The rte bale pc he snes sake rotten cso’ ents tou be otra a 6 sy tenga recat aa Pique 47 SuasTTUTE DELIVERYx Stopgap Letters st a Inquiry Replies migume ners 41 et tere ies mates Pear sere ns Srgean Soeee a nano "ioc ns str sso Ss re, may nba adie, ‘Or you onary Ein Sienmamcas Sree sees Hemaniecnie itaenceane ‘Salat cetcoa tee an Sateen aera ante Rocesisknn femumiamierrsee Seow ane amas ‘Alingare sou barnes en exe cre re rasan ngvracamaieesponc rau wate et yore) ‘ed a gral ator The acy rent arse bese ao ‘Crnanas hat met bt 9 ie aor ee " essen eth soatbge tyne rama ater pe sance—but OR you salma ain ess a ot Te esanoe of 2 ai ey 6 usa ior. Yous late net bsp our conesnde Toasty ee a ay tr, scone msm metwert Soa amo, you hon roman Oa ertARM Seu Sas nc, 40-08 San Avs Ann 07652 Powe 6 QUIRY REPLY “ruttmanrpein cats cata a ae {eine youranicningigubaemmesce pene eee ‘score eng) manana ty ra eaPate 49 INQUIRY REPLY Sonatinas argu fe haten abut» compan seduce or save maybe noore ta echre oan ech eta ‘Rough rut ayo ezonpenad b= poronlaed cn ie, You ‘ee ot ay mp ys a bec eae yor gure me amg coupe vane ‘gs pace ra raecer eros, wo dua! sl ety tg poi a us eog cpa of ana sm eatReferale Refusal, sero st ym ae ret Seis ta cr mc et he Shame ocr shana sonra aro wipe cmaas iy metas “err ewe entenaner race ai eters Scant cwermisoes Erne caaaream nese Tetee rary tes wren aousossperon musta Whe reine ‘eyGrtan sprees ou pacer tat Teta however s/t pacts He oohnoncoasae ‘rartanns goss wey ceaStes onco ane tray. Ther fhe ete shl be rade oer "Nome ett your ade esr an xiaaonct “by REFUSALoiieynavounatine mu wane stare cme Tow ShcSmenty he cean oa Seanad ote {ittenateraiyecounoctncon A nace ahaa anes oo ‘erent of hae aes, ‘A You ge amooyainn sheen sapere Kitt Produ, £20 Soon ours Stow Mr. Fone S031 Ws ot fponecng te wy Fn Clr ray, toe es charge ay ceoust (88208) fr ti Cae Pa vin pacer! he Goal Canictons Cop {90 Narn Mints Shot asa, Wass S802 & oa tic nang ran ge orl race aroun. A hn ena susan send epgep rae ‘ware te eovng req Yom Mean Sy DoneYau ara anys by he Lavon Linen Congr, P.O. Bo 762 ‘ont ew sy BTU e's oar eis sare Gn, ‘pg hese fr retard hn peste use ee free Ea one lov Ova Soe 140 Pens Sot Seether Cry 28 ens on NE Aas ug ee, = ‘Séer fo has tes pac Sonu he a oracle 7 Shahon Canacs weaker oor Somdeiestgie camo. tdCredit Letters 5. CREDIT AND COLLECTION LETTERS ayn arg ‘cxeprrinquinuss paar srs uy un cre aetsons oe# c reay ‘eo stag tapos faPig 51 ‘CREE APPLICATIONme Standard Electric | sssourue Corporation | 2225 une Concise age ruber onc mute chan oe Ssmioomieresanang nfs wy yc te aren got lana exec rh sro fe ase ones Se bres dm samo ok some. ert ees epstng a tastes depee ct ronpnes ngayon aa sec gute 52 ccreprr nquany2 camer aw couscron terms Soc rena one e, sow ‘rsa tis sues oy cnn keen 3 posse wit Met carpenter ra Secs ie tr uo Ege 59) ay pa nae pea | The Fieat Beak OF Chieage Bure 53 (CREDIT REFERENCE,hens creteree ae trl ler ter ging sto re Shera eres una rnsoturcoye menos 2 Mee ho cstner ant epee apc gure 54 ‘CREDIT-GRANTING LETTER‘carom ano couscnon errens 4: stings cor we nt « wt eas a5 ie ang sant ce ot argc tre” as eines, ee, matte pose sin soko ey yoo sue eaten teu gn tga are cron fp heli fey inghan rw Spans ok guess ‘CREDIT. REFUSING LETTERCollection Letters Couscmonuerrens 55 Noma ow caret congay stan a cuter Der i blo tet wens ices nee phen acne ee Iroc hep tear Th wi’ case or ees (ht monty on aod mt et ‘Coleone ens Sos be parses ae han hl, ‘yer an orang ar enc tr ese ee Pr steers tere om fits conn ae ou ya Gotan etre uunysert a sie Th rds oe et srdon understand we mrs garg gacuny me none, tral amt wa a an atte rein tesrat uy tor pce an msrp oer, ipanag on be pa bay ras spare esa TS Soe ene nay yf seo at ‘rir na eter bras concn rat: 1 he mou oma 2 owe hes oe 4 Specht atan Pw car may on se crp een 08m ne Rees EMCO are Ue atosaee Te mor salamat erands be nto Be ‘Gres hase loend be west‘emp 4 comzcrion teres Ie ci stare ein ot tt te cate, ‘Be an ty sa paso ae ara sang mamaria eet te ae ‘S086 ue tale, threo ayers, ay dace sca ‘coLLecnon Lerren men Jou end uea check for ag 2 porter 5 saaton Saber oust ration Hzane O88 couscnomusrrens ‘oLLEcmiON LerrER would bate to Rowe alaed FoLend Mee, — irs payment abe domed Th Bea ogee he58 came Ano couscnow LeTRs suiaais toate cnc mangers ‘hank os fo: your snack for $180, The batance 1 ete ate! et gn oY 007 Danie tanta raat eae ‘8 $400. He hs always pac is bilson tine although be curerty Ase SSUES ee Sys sera ee © tmatmmangeatas toners ent ‘Eunae Nitors ep Sow maine ean as Sar ee ae oon, on Voxa ©. Wana Funtre per (617 Sherer flo Noth too Cato ees ean area voncagoe pinoy En san a Ese 9 Can Son Sn Fcc Coma) For aig ous, Jb! Laren. ol 1 Pay Lire, Sun, Po ‘pane tots, hs Sen rage Suton Brows Copa Stee sov chara Soo: Pnsaphn Foray OTE A doe ay hetaaneverewbs saya ny tayo rrcese ‘ro it ear a ron ty ps ‘any hr Wr he not era Brown sa oreComplaints Claims 6. COMPLAINTS, CLAIMS, AND ADJUSTMENTS ‘ovr pata, sence hn oe ora et ‘owe toner rus pero nt besorgen he ose Sse by ens Sng cont ta ‘eeconang tote on rns he of asoamr Wag sister stale wh gon reves, compa ie silo campany or rpanzoen st peoon Sucka ne od pon an bp ee ars aed 4 Iiely shoula exter an apxiogy. ad Cours septs ef ies aig can teak San, bl ne moet 4 date aagad oer ears gue 6) 1 spt an ara ne au wary4 compiaarrs, cus. AD AomUsToENTS Sean henner ‘mal be cal ard pte fought of cue, also fn peri tay TO Smee oar reretes miei mere oe cuaPayue 6 cua that has ber store. Agar the seu souk be actus tnd ne ‘mera drat ov ul NOT ag i baer aman te eg athe isc The wir neveross hs he toa here ma: {eat han pcs rm M a es eas6 coMmPuans. CLANS ato ADrosTAENTS Adjustments ue teu be sneer promot wih et Pat wires oe Sastre’ goon encode ne company es dats a ar sara sng be stant ene So “ir eden ee mous gn waht ee sear rach ‘sympa and nrg hear oat au oe te wots ob ore. ra Ns nome ot sod one on ‘raarton The ta shad ond wen Scents sna or fara e carcans devon ard eve fs ecose Pet NEVER rong gl pele "Water rl youreonpay a he mot beet i spose moti en Se Trp eason's gwe 6 {LETTER OF ADJUSTMENT 1‘COMPLAINT. CLAMS AD ADIUETMENTS Paseo? {LETTER OF ADyusTMeT MtIntec. Th br may ew explanation of wt wat wg {out dea neon a ar ast b y Faby taneous company pohansy ageing rns (coor ‘OFFERING A COMPROMISE ADJUSTANT esc mae eer eps oopertn eo) ‘bane entacsanccaerarementy angie react osere ‘it yt Sets er Seow see ‘Shitertiote corer tn sugges nccuve hacen [REFUSING AN ADJUSTMENT ert arr re wh ous brovernoss tl yar catema’s gona a yo ous ba ery whe cvnang ie usar oe Company areas sdreoraui ‘Alon’ aah an aster snot ban by enn he son 1 pat vo see Pate 67 ra rae Sey Ses So ke nga He cos cease Ter nyo, achn we, na see epanon ‘ary As, oc er asin might sugges a Sera Sur 4 oc mn nc pa ot oon Sete onem onus and yoc re yurque seen, {ter on inom oon ats no ae ye ‘te ws rae aire, Conny yr guns ba ey ort tara yo tw ye (Gib bce, 2 Momma Fond, Mona, Orta) 1, leo Exe A ar wt tego ate ao fer tena Sentra Sune 2 ese hte ie rea baa coer(CoMPLAZITS.CLADIS. ND ADIUSTEENTS © On Sepeni5 cet Hayes mosed 9 only semen Yon Nayar own 0 Fen tae Pace, Kew Olewn und ‘ot rnp aa Sontpe Aan ees Foe Trrihasacareatconect pero! Was Pecartone ee te Gio ars aa a er ©. ral Exist aoa eaina tom Naya re Nob ascowcgrg he a oyun terran a1 De Pad. te ‘ote Cy Compre Yotow Ghee Morea se {ei S86 By Rover He, a ts ave nt ave od {eres ber oon Nervege Gy axanng hs Gy ‘in cin eran nig tae ra nc ‘comioggreat nar topo ltr ur? Wie Saar ve terpenes shop ft an Ew fo ern at Foe mtr soaogie ago oso comaSales Letters 7. SALES AND PUBLIC RELATIONS LETTERS ‘ror het ear—rnure aN ghy spuds so wing Sa ean a a fa So 9 oa aren Gite in uetnrentenet {is tenure boats, aeons te goo ar) nd Pow St aot eter an ett nay at oni en an fue reatoe ear Wn cee Se royce me oor {ne sane cara tase pases anh yorwans Seed taco Soman aosanes goat heat rao ate nek erect tage hetero ck ns wat ‘Nate t ts mat corse, nou ahaa cis on ah ac ew fn ay ‘cps so he nousan of ocrre sues ca SeDIRECT MAIL SALES LETTEReyo te oae’s res wer gpasinghesns ang Pag ye ieee nai som aren tom sew ge, oe uly sive such ect cam ar a srs oh ‘ie a decors tary pu np a a poge se Spec sip ya sear mentor’ peo 8S fet ha rs gua 7.2 a on ae las ‘ees of abrsing (ah aston, aoe nawssape cs) hat [Sars can be ames saci some nce ret oh Dey Aa letncs tre, ang ssn once one Rowe? [RETAIL SALES LETTER4 sang seg a ome rome 5. Sone sno omnes ‘i oncom ae 7) lt ir ana si a ore danas eerie nan ea ‘ier Siar. pesos rocueng borane epee See Spee ieee carey Sees ‘Rrewosus oeg seu pte catone an ey cag sherri etn se ew yr rae + EBVEN ming pn nmlsoebona pase carson spaerineceamn etree ee ee Sanne rete ona oe Sonera ‘Scivragt sn nrsagea tesouas coppenngy see eon e st a bur ot cy‘hers rma sep oh Propoes Bese iatenlenccmaeeee Sesceas aren easccrenesteare Ten na pecan ora x eco, Yer seer Sana remy msavontaviona spnessaneleaoneraaseptre Sgeecivn rere cuca aeerePecane Yue src om ena ae uns expan he Moh Seer ns Gu Saran oue” yoo walnato mpm a ‘Serssctay cwapsoatiommwelbewsgpesng oro: Fortin sons bryos eases poleSem EEE LAST DETAILS ‘ean te ntScum ReR SERS Se eee REE E Ses EE ESS eSS aero 4 A GLOSSARY OF BUSINESS TERMS Sg eee ttn en me (Wonton nooner t= opt reg a pany. ‘Bevesement eves fre purpoee of ain, ' Noe (hn ne cnvcorg sn teestonalore. )vo ek rethinkco itn orc tame dys itt pec ‘tomo mon r a ta oc arr ee on etary a ery lah ogc. ‘ocean snoop ha ge ‘one a tere dosera fa) eons cea aust seein (ne al bs dase 0 ee Information processing fe ariape fda ceasing and wort few tee uaa Investment meoy tis aan eaearon apt. Inve to poss pe ours arta a an areca gag east ware ore Inger nenyo pope tn eb nc cn guy aby or sat ah, Soe alert Ian nh pertag yn sg es oe an cst. monty 2 rang ony ‘Tenopty sce acareodty or sn, Imogen (eosin tower about or oat) ) ‘ee pope sce oro bar sagt 2 treat, tt (ina ro econ. (2) ca ‘wooing ih sang anesthe prerelease ‘pion mt gh aan Barat an cise poe a eon a raya caro, Sapte owe : ferent nampse, sa Baty cash m moet on atone chases, Porton be vastus castes ety a eeion A eee psn steven te tnnet ono Eee Fema evr en : ta. Sas iheoco Sr soccer tenmr eer ‘oany a atae ote pe em abock or rnin pa eho ssc hrs er pay i lg ot apaye 2) atc Sodas hs ule tre aria on ela Sy ya ‘Necmmuniadane a ngrapet communion i we oF mo tanaround te ent cong ta ort prosaing 2 ehandrgct sana trate amp