Identify which of the following are related to quality

1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. 16. 17. 18. Additional commitment to customer Apprising Supplier Design changes Changes not communicated Complaints Down time Delay in maintenance Delay in attending to meeting Errors in invoice Extra testing Poor House keeping Improper handling Inadequate specifications Increasing payment period Lack of Training Late deliveries Delayed material No material identification 19. 20. 21. 22. 23. 24. 25. 26. 27. 28. 29. 30. 31. 32. 33. 34. 35. 36. Mix-up Morale Transit damage Reliance on memory Re-inspection Re-testing Rework Retyping Recalls Storage Segregation Shortages Scrap Tool failures Use of wrong instruments Verbal Communication Wrong lebeling Wrong despatch

E. Improve constantly and forever the system of production and service. Eliminate numerical quotas. exhortations. Eliminate slogans. Take action to accomplish the transformation. Break down barriers between staff areas. End the practice of awarding business price tag alone.Dr W. Institute a vigorous program of education and retraining. Institute training. Cease dependence on mass inspection. Institute leadership. Drive out fear. and target for the work force. Remove barriers to pride of workmanship. .Deming¶s fourteen points for top management ‡ ‡ ‡ ‡ ‡ ‡ ‡ ‡ ‡ ‡ ‡ ‡ ‡ ‡ Create constancy of purpose for improvement of product and service Adopt the new philosophy.

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