Identify which of the following are related to quality

1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. 16. 17. 18. Additional commitment to customer Apprising Supplier Design changes Changes not communicated Complaints Down time Delay in maintenance Delay in attending to meeting Errors in invoice Extra testing Poor House keeping Improper handling Inadequate specifications Increasing payment period Lack of Training Late deliveries Delayed material No material identification 19. 20. 21. 22. 23. 24. 25. 26. 27. 28. 29. 30. 31. 32. 33. 34. 35. 36. Mix-up Morale Transit damage Reliance on memory Re-inspection Re-testing Rework Retyping Recalls Storage Segregation Shortages Scrap Tool failures Use of wrong instruments Verbal Communication Wrong lebeling Wrong despatch

Dr W.E.Demings fourteen points for top management

Create constancy of purpose for improvement of product and service Adopt the new philosophy. Cease dependence on mass inspection. End the practice of awarding business price tag alone. Improve constantly and forever the system of production and service. Institute training. Institute leadership. Drive out fear. Break down barriers between staff areas. Eliminate slogans, exhortations, and target for the work force. Eliminate numerical quotas. Remove barriers to pride of workmanship. Institute a vigorous program of education and retraining. Take action to accomplish the transformation.