KPB HINDUJA COLLEGE OF COMMERCE

ELECTRONIC COMMERCE

What is e-Commerce and e-business?

Electronic commerce (EC, or e- commerce) describes the process of buying,selling, transferring, or exchanging of products, services, and/or information via computer networks, including the Internet. E-business refers to a broader definition of EC, not just the buying and selling of goods and services, but also servicing customers, collaborating with business partners, conducting e-learning, and conducting electronic transactions within an organization.

Types of E-commerce EFour Major Domain on which E-Commerce EWorks

Business (Organization) Consumer (Individual)

Business (Organization) Consumer (Individual)

B2B B2C Brokering sites e.g. Amazon C2B e.g Priceline C2C e.g eBay

Types of E-Commerce
Business-to-Business(B-to-B) site:is a website that is dedicated to exchange of information, goods and services to other business rather than final consumers. Business-to-Customer(B-to-C) site: is a website where all transections take place between a business house and the final consumer. Consumers-to-businesses (C2B): In C2B, consumers make known a particular need for a product or service, and suppliers compete to provide the product or service to consumers. An example is Priceline.com, where the customer names a product and the desired price, and Priceline tries to find a supplier to fulfill the stated need. Consumer-to-consumer (C2C): is a website where all the transections take place between a consumer and the website acting asa a platform that brings the buyer and the seller togther.

Advantages of E-Commerce
Able to conduct business 24 x 7 x 365 Access the global marketplace Speed Opportunity to reduce cost Platform independent Customer self service Large purchase per transaction People can shop in different ways Large catalogs Improved customer relation

Disadvantages of e-commerce Expence to maintain a scalable website Technological limitation Fulfillment problems Privacy, security, payment, identity Corporate vulnerability