Giao Tip nh Cao

1:03 PM datmuctieu

Giao tip l mt qu trnh tng chng nh n gian . Nhng n cng phi qua nhiu giai on nh sau .

Giao Tip nh Cao Lng nghe : Trong qu trnh phc v khch hng, chng ta nn lng nghe mt cch tch cc tc l tch cc v ch ng nghe khch hng ni s vic v nm bt bn cht s vic gii quyt vn , khng nn ch nghe khch hng ni chuyn mt cch b ng. Trong qu trnh nghe khch hng ni chuyn nn bit gt u hoc vy tay thch ng. Nu bn mun tr thnh mt ngi gii marketing , th bn nht nh phi b nhiu cng sc cho vic lng nghe. Trng hp cha hiu c ca khch hng, c th l do bn khng tp trung hoc l mt yu t quan trng no . Nu khng tp trung v ch ng, tch cc lng nghe, c th bn cn em v thng tin sai lch. Tp trung nghe ngi khc ni, a ra cu hi ca mnh, ng thi to ra tn hiu r rng h bit rng bn ang quan tm nhng g m h ang ni l cch lm m bo cuc giao lu gia hai bn c th tip tc tin hnh. Trong qu trnh lng nghe khch hng ni chuyn, bn nn c gng giao tip vi khch hng nhiu hn, ging nh l chnh mnh ni chuyn vy. Bn nn tp trung lng nghe, nhng nu bn khng bit cch to ra tn hiu r rng, ngi ni chuyn s khng hiu c thi ca bn.

Nu bn khng c phn ng g, khng tr li hoc l a ra cu hi, h s khng th khng nh l bn c hiu h mun ni hay khng. Bn hy t r thi ca mnh l bn ang hng th v ni dung m h ang ni, s phn hi ca bn c th lm cho h ni tip. Di y l mt s phng php n gin v hiu qu c th gip bn cho h bit rng bn ang lng nghe. To ra tn hiu l bn ang c hng th : Bn c th s dng nhng cch sau y t r thi l bn ang hng th v ni dung m h k: Tip xc bng nh mt: Trong lc lng nghe, bn nn nhn thng vo khch hng, thng thng, ngi ta s cn c vo iu ny phn on rng bn c ang lng nghe v tip thu nhng g m h ang ni hay khng . cho ngi khc ni ht : cho h ni ht m khng ni xen vo, iu chng t rng bn rt coi trng ni dung m hai bn ang trao i. Ngi ta lun cho rng, ngt li ca ngi khc l biu hin s tn trng t tng ca chnh bn thn mnh, nhng ngc li, nh vy chnh l bn ang thiu tn trng khch hng. By t s ng : Gt u hoc mm ci s th hin c rng bn ng vi nhng ni dung m khch hng ang ni, iu chng t bn nht tr vi kin m khch hng a ra. Khch hng cn phi c l cm gic bn ang lng nghe h ni. Tp trung cao : B qua nhng vt vt vnh c th phn tn s tp trung ca bn (V d nh: bt ch, chm cha kha , in thoi v.v), lm nh th bn mi c th tp trung c. Ngi ta lun cho rng vit v lung tung, nghch giy hoc nhn vo ng h l nhng hnh vi lm mt s tp trung ngay c lc bn rt cn thn. Trnh s th trong giao tip .

Giao tip nh cao

Th lng chnh bn thn : Th lng t th ca c th ( T th ngi hi nghing v ngi ni hoc c th nghing sang mt bn ) . iu th hin s tn trng ngi ni , lp tc s to ra n tng cho ngi khc . Kim tra s hiu bit ca bn kim tra xem bn nghe r v hiu r nhng thng tin hay cha (c bit l lc nghe in thoi ) , bn c th lm nh sau: Thut li thng tin : Theo hnh thc ni ca ring mnh, thut li mt ln na nhng ni dung m bn nghe c th c th bit rng bn tip thu thng tin mt cch chnh xc hay khng. Nu ra vn : t ra cu hi, c th gip bn kim tra s hiu bit v thng tin, ng thi cng c th gip ngi khc bit rng, bn ang lng nghe mt cch tch cc. Hot ng hai chiu c ni nh trn khng nhng m bo bn c th ly c thng tin mt cch chnh xc, m cn c th lm cho ngi khc ni chuyn vi bn tp trung v nhng ni dung tht s cn phi trao i. Nguyn tc ca s lng nghe Bn th ng lp trng ca khch hng, lng nghe mt cch thn trng. Mi ngi u c lp trng v quan im v gi tr ca ring mnh, do vy, bn nn th ng lp trng ca khch hng, thn trng lng nghe tng cu ni ca h, khng nn dng quan im ca mnh ch trch hoc phn on nhng t duy ca khch hng, t r thi mun cng khch hng tm hiu nhau. Phi xc nhn nhng iu m bn hiu c c phi l nhng g m ngi khc ni, bn nn thut li mt ln na v nhng ni dung quan trng ca h ni xc nhn nhng g m bn hiu c nht tr vi ni dung ca h ni, nh ca ng va ni c phi l, ti khng bit ti nghe c ng hay khng, ng l Phi bit th hin thi thnh khn v chm ch nghe ngi khc ni. Bn phi nhn vo mt ca khch hng mt cch chn thnh, con mt l ca s ca tm hn, trong lc ni chuyn vi khch hng, nu l bn c nhn tri, nhn phi, hoc khng ngng nhn vo ng h, hay xem ti liu g ang cm trong tay, khch hng s cho rng bn khng tn trng h. Nhc nh nh Nu trng hp cn phi trc tip giao tip vi khch hng, bn nn tm mt ni yn tnh trnh khi nh hng ti hiu qu ca cuc giao lu.

Nguyn tc ca lng nghe bao gm nhng g? + Bn th ng lp trng khch hng, thn trng lng nghe . Khi bn mi thc s thy c gi tr ca vic lng nghe . + Phi xc nhn nhng iu m bn hiu c c phi l nhng g m khch hng ni. + Phi bit th hin thi thnh khn v chm ch nghe ngi khc ni . l cch tt nht to hng th cho i tng giao tip . Hy nng mnh ln mt tm cao mi . a k nng thnh bn nng . mi l nh cao ca giao tip . Cng nhau hon thin bn thn bn nh .

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