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Definition: value chain analysis

Examination of the value chain of an enterprise to ascertain how much and at which stage value is added to its goods and/or services, and how it can be increased to enhance the product differentiation (competitive advantage)

Definition: value chain consists of the major activities that have been added to the product during its creation, development or sale

Value Chain with Typical Strategic IS Mapped onto it

EDI-Based Purchasing System Inbound Logistics

ComputerIntegrated Mftg. Operations

Automated Ordering System Outbound Logistics

Expert Systems for Salespeople Marketing and Sales

Telemaintenance Expert Systems Service

Upstream Chains of Suppliers

Downstream Chains of Customers

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