HELPDESK APKV

External Customer (Even dates)

Date

: 1st December 2011 - 31st December 2011

Person in charge

: Siti Syuraya Binti Rosni

SOLUTION

CUSTOMER NO LOGGED NO. LOGGED TIME CUSTOMER NAME CONTACT NO. & PROBLEM DESCRIPTION STATUS DETAIL SOLUTION

DATE COMPLETED

1) Send email to Yusri (6/12/2012) to know the status payment. refer email as below. Salam Yusri, Apa status payment utk invoice ini ? Sebarang masalah sila beritahu Sue ye.TQVM. 2) Telah mail utk bertanya lagi : From: Noor Azura Mohd Jaafar Sent: Friday, December 09, 2011 10:28 AM To: Mohamad Yusri Mohamad Yusof STATUS PAYMENT - YET TO POSTED (URGENT) 1)IN PROGRESSNAMA : HEWLETT-PACKARD (M) SDN BHD REF NO : 1Z21119183TM 1 FINSSO-12-2011-283-desk 3/15/1900 0:00 CONNEFONG 012-2791596 INVOICE NO: 6486482 AMOUNT : RM71,775.00 DATE SUBMIT: 24.11.2011 EXPECTED PYMT DATE : 20.11.2011 COMPANY CODE: 1000 3)PENDING-15/12/2011 15:44:58 4)COMPLETE15/12/2011 15:46 06/12/2011 16:36:36 2)PENDING-09/12/2011 10:29:02 Cc: Zainal Azaman Abd Rahman; Siti Syuraya Binti Rosni Subject: Helpdesk External Cust : FINSSO-12-2011-283-desk4 06/12/2011 Importance: High Yusri, Any Update? Ada apa2 masalah TQ 3)From: Noor Azura Mohd Jaafar Sent: Tuesday, December 13, 2011 11:32 AM To: Noridah Abidin; Dahalan Daud; Khairusharima Mohd Rais; Nurzafirah Binti Raimee; Nurimah Binti Tamsir; Salimi Binti Ibrahim; Norhasliza Binti Abd Rahman; Nurul Ain Binti Mohd Said; Rohani Bt Shafie; Mohamad Yu Mohamad Yusof Cc: Nor Hakimy Yaacob; Zainal Azaman Abd Rahman; Siti Syuraya Binti Rosni; Zainah Binti Zainal Abidin Subject: RE: Helpdesk External Cust : FINSSO-12-2011-283-desk4 06/12/2011 Importance: High Dear AP KV Team, Kindly update us. FRO Rec. Date : 11 Nov 2011 FRO Ref. : 1Z21119183TM RM : RM 71,775.00 TQ 4)Dear Valued Customer, Invoice had been posted on 14 Dec 2011 by Pn. Norhasliza Abd Rahman.TQVM

15/12/2011 15:46

status payment cancel by customer. customer complaint te upload supporting document yg telah endorsed by T 1)IN PROGRESSpersonnel. 06/12/2011 16:53:27 2 FINSSO-12-2011-288-desk 6/12/2011 10:56 SABRONI 2)COMPLETEnama;GSSB SYNERGY SDN. 07/12/2011 14:36 BHD. no vendor;1013864 PO no;4800047741 ERP no;5201087641 Please re-submit SUS invoice, because due to mis- interpretation (At the bottom of that UAT letter ada dua supplier). TQVM. 2)Dear all, Kindly need your advice. 7/12/11 14:36 Sue check at SUS Supplier Invoice Listing the reason is 04 - Relevant documents are not certified and endorsed by TM personnel. 1) Send email to Cik Noridah & En.Dahalan (6/12/2012) to know the status payment. refer email as below. Salam Cik Noridah,

1)Send email to Zahrina (6/12/2012) to know the status payment. refer email as below. Salam Kak Zahrina, Apa status payment utk invoice ini ? Sebarang masalah sila beritahu Sue ye.TQVM. 2)Telah email lagi : -From: Noor Azura Mohd Jaafar Sent: Friday, December 09, 2011 12:19 PM To: Zahrina Ahmad Cc: Zainal Azaman Abd Rahman; Dahalan Daud; Siti Syuraya Binti Rosni Subject: Helpdesk External Customer : FINSSO-12-2011-324-desk4 06/12/2011 Importance: High Salam Kak Zahrina, Boleh update berkenaan pembayaran untuk invoice di bawah ini? Sbb dah OVERDUE tambahan pula jumlahnya RM 6,060,000.00 STATUS PAYMENT - YET TO POSTED (URGENT) 1)IN PROGRESS06/12/2011 17:12:31 NAMA : IBIL (M) SDN BHD INVOICE NO: TMB/IBMS/CBJ/22 3 FINSSO-12-2011-324-desk 6/12/2011 16:21 ROSLAN 013 - 3929010 REF NO: 1Z21118334TM AMOUNT : RM6,060,000.00 DATE SUBMIT: 21.10.2011 EXPECTED PYMT DATE : 14.11.2011 COMPANY CODE: 1000 10:07:08 Hello. Good Morning all... Any updates? Sbb kami belum terima feedback dari AP KV Team and as of this morning pun masih parked. Kindly updates us accordingly ya : Ada apa2 masalah kah?TQVM 3)Pagi ni hantar email ti AP KV Team:From: Noor Azura Mohd Jaafar Sent: Monday, December 12, 2011 9:38 AM

2)PENDING-09/12/2011 To: Dahalan Daud; Noridah Abidin; Khairusharima Mohd Rais; Rohani Bt Shafie; Nurzafirah Binti Raimee; Norhasliza Binti Abd Rahman; Nurimah Binti Tamsir; Salimi Binti Ibrahim; Nurul Ain Binti Mohd Said; Zahrina Ahm 12:19:38 Cc: Nor Hakimy Yaacob; Zainal Azaman Abd Rahman; 'muzhafartm@gmail.com'; Siti Syuraya Binti Rosni; Zainah Binti Zainal Abidin

3)PENDING-12/12/2011 Subject: RE: Helpdesk External Customer : FINSSO-12-2011-324-desk4 06/12/2011 12/12/11 10:09

4)PENDING-12/12/2011 NAMA : IBIL (M) SDN BHD 10:07:47 5)COMPLETED12/12/2011 10:09 INVOICE NO : TMB/IBMS/CBJ/22 REF NO : 1Z21118334TM AMOUNT : RM6,060,000.00 DUE DATE : 4th Nov 2011 ASSIGNMENT : 11th Oct 2011 TQ 4)Finally... From: Salimi Binti Ibrahim Sent: Monday, December 12, 2011 10:00 AM To: Noor Azura Mohd Jaafar Cc: Nor Hakimy Yaacob; Zainal Azaman Abd Rahman; 'muzhafartm@gmail.com'; Siti Syuraya Binti Rosni; Zainah Binti Zainal Abidin; Dahalan Daud; Noridah Abidin; Khairusharima Mohd Rais; Rohani Bt Shafie; Nurzafira Raimee; Norhasliza Binti Abd Rahman; Nurimah Binti Tamsir; Nurul Ain Binti Mohd Said; Zahrina Ahmad Subject: RE: Helpdesk External Customer : FINSSO-12-2011-324-desk4 06/12/2011 Kak Zura, Invoice posted. TQ 5)Dear Valued Customer : Invoice stated had been posted on 12 Dec 2011 by Fin. SSO KV (Salimi Binti Ibrahim) TQ

1)Send email to Rakiyah (7/12/2012) to know the status payment. refer email as below. Salam Kak Rakiyah, Apa status payment utk invoice ini ? Sebarang masalah sila beritahu Sue ye. TQVM. 2)Telah email lagi kepada Cik Rakiyah : From: Noor Azura Mohd Jaafar Sent: Friday, December 09, 2011 1:04 PM To: Rakiyah Shafiee Cc: Dahalan Daud; Zainal Azaman Abd Rahman; Siti Syuraya Binti Rosni payment status yet to posted 1)IN PROGRESSnama:TELEKOM SALES AND SERVICES SDN BHD TELEKOM SALES text:COMMISSION FOR UNIFI 4 FINSSO-12-2011-351-desk 6/12/2011 18:30 AND SERVICES SDN BHD ref no:1Y11108809TM amount:894.00 date submit:21.10.2011 vendor no:V1060 code:1000 13:25:26 4)COMPLETE15/12/2011 16:09 Sent: Tuesday, December 13, 2011 1:24 PM To: Dahalan Daud; Noridah Abidin; Rakiyah Shafiee; Khairusharima Mohd Rais; Nurzafirah Binti Raimee; Nurimah Binti Tamsir; Salimi Binti Ibrahim; Norhasliza Binti Abd Rahman; Nurul Ain Binti Mohd Said; Rohani Bt Sh Cc: Nor Hakimy Yaacob; Zainal Azaman Abd Rahman; Siti Syuraya Binti Rosni; Zainah Binti Zainal Abidin Subject: RE: Helpdesk External Cust : FINSSO-12-2011-351-desk5 - 06/12/2011 Importance: High Dear AP kV Team, Any update?Jika ada masalah, kindly inform us.Invoice received 20th Oct 2011.TQVM! 4)From: Rakiyah Shafiee Sent: Wednesday, December 14, 2011 9:55 AM To: Noor Azura Mohd Jaafar Cc: Dahalan Daud; Noridah Abidin; Rakiyah Shafiee; Khairusharima Mohd Rais; Nurzafirah Binti Raimee; Nurimah Binti Tamsir; Salimi Binti Ibrahim; Norhasliza Binti Abd Rahman; Nurul Ain Binti Mohd Said; Nor Hakimy Y Zainal Azaman Abd Rahman; Siti Syuraya Binti Rosni; Zainah Binti Zainal Abidin Subject: RE: Helpdesk External Cust : FINSSO-12-2011-351-desk5 - 06/12/2011 Assalamualaikum Dear,Zura, Byaran telah diprosessory lambat jawah email baru balik bercutihari nie baru kerja.. Dear Valued Customer, Invoice had been posted on 13 Dec 2011 by Pn. Nurul Ain Mohd Said (AP KV) TQ nor.fadila@tsssb.com MAC'11(2ND CLAIM)-SKUDAI 3)PENDING-13/12/2011 From: Noor Azura Mohd Jaafar 13:04:44 3)Belum terima feedback. Telah mail semula : 15/12/2011 16:09 07/12/2011 10:52:15 Subject: Helpdesk External Cust : FINSSO-12-2011-351-desk5 - 06/12/2011 Importance: High Salam Pn. Rakiyah, Boleh update Zura status payment di bawah bagi menyelesaikan permasalahan helpdesk. Mengikut rekod, invoice telah di hantar pada 20.10.2011 berjumlah RM 894.00 dan tiada pula dalam senarai outstanding as Nove

2)PENDING-09/12/2011 TQ

1)Dear all, Sent email on 27/12/2011 to Zarima for check PIC for that vendor. Tqvm 2)Sent: Tuesday, December 27, 2011 11:58 AM STATUS PAYMENT - YET TO POSTED (URGENT) To: Zahrina Ahmad; Nurul Ain Binti Mohd Said Cc: Noor Azura Mohd Jaafar Subject: RE: Helpdesk External - FINSSO-12-2011-1455-desk4 NAMA : ERICSSON (MALAYSIA) SDN BHD REF NO : 1Z21119930TM FINSSO-12-20115 1455-desk4 09:32 27/12/2011 SUGANTH 019-2124472 PO NO : 4900032530 AMOUNT : RM245,197.06 DATE SUBMIT: 01.11.2011 EXPECTED PYMT DATE : 27.11.2011 COMPANY CODE: 1000 3)PENDING-28/12/2011 3)Sent: Wednesday, December 28, 2011 2:50 PM 14:57:04 4)COMPLETE28/12/2011 15:49 To: Nurul Ain Binti Mohd Said; Zahrina Ahmad Cc: Noor Azura Mohd Jaafar Subject: RE: Helpdesk External - FINSSO-12-2011-1455-desk4 Importance: High Dear Ain & Zahrina, Mohon tukarkan Document Header Text dari 1Y21119930TM ke 1Z21119930TM kerana menyukarkan pihak kami untuk mencari dalam system SAP. TQVM. 4)Dear all, No. voucher telah ditukar dari 1Z21119930TM ke 1Y21119930TM dan bayaran masih pending kerana GR masih belum full. TQVM. INVOICE NO: 90800059515 1)PENDING-27/12/2011 Importance: High 10:56:48 Dear Ain & Kak Zahrina,

2)PENDING-27/12/2011 Jika ada apa2 masalah dengan invoice ini harap dapat maklum pada kami untuk kami update status helpdesk. 11:57:53 TQVM. 28/12/2011 15:49

1)Dear all, Sent email on 30/12/2011 to Zarima for check PIC for that vendor. TQVM 2)Sent: Friday, December 30, 2011 10:50 AM payment status-tiada dalam siste 1)PENDING-30/12/2011 To: Mohamad Yusri Mohamad Yusof; Nurzafirah Binti Raimee 09:50:33 FINSSO-12-20116 1716-desk3 08:52 MOHAYAT 30/12/2011 MOHD FADZLI BIN Amount: USD 41,882.83 Ref. No.: 1x21104019TM date submit;6th Dec 11 10:50:38 3)COMPLETE30/12/2011 12:05 Importance: High Dear Yusri & Fira, Jika ada apa2 masalah dengan invoice ini harap dapat maklum pada kami untuk kami update status helpdesk. 3)Dear All, Payment Date : 28.12.2011 TT No : T01CCSW241596 TQVM. Carrier: Telbru Cc: Noor Azura Mohd Jaafar; Zarima Binti Md Yusoff

2)PENDING-30/12/2011 Subject: RE: Helpdesk External - FINSSO-12-2011-1716-desk3 30/12/2011 12:05

1)Dear all, Sent email on 30/12/2011 to Zarima for check PIC for that vendor. TQVM payment status-tiada dalam siste 2)Sent: Friday, December 30, 2011 10:51 AM 1)PENDING-30/12/2011 To: Sabariah Ibrahim; Nurzafirah Binti Raimee nama; ERICSSON (MALAYSIA) 10:05:59 Cc: Noor Azura Mohd Jaafar; Zarima Binti Md Yusoff FINSSO-12-20117 1718-desk3 09:14 MOHAMAD NOR 30/12/2011 MOHD FAUZAN 03-22411421 PO no;9100001218 ref no;1z11116224tm date submit;05.12.2011 amaun;rm 682,454.84 3)Dear All, Payment will be run next week. TQVM. 10:52:45 Importance: High 3)COMPLETEDear Kak Saba & Fira, 30/12/2011 15:35 Jika ada apa2 masalah dengan invoice ini harap dapat maklum pada kami untuk kami update status helpdesk. SDN BHD 2)PENDING-30/12/2011 Subject: RE: Helpdesk External - FINSSO-12-2011-1718-desk3 30/12/2011 15:35

1)Sent: Friday, December 30, 2011 3:57 PM To: Zahrina Ahmad; Nurul Ain Binti Mohd Said payment status-yet to posted Cc: Noor Azura Mohd Jaafar Subject: Helpdesk External - FINSSO-12-2011-1644-desk5 name:RESVIL HOLDING SDN BHD Importance: High Dear Kak Kak Zahrina & Ain,

p.o no:4100150370/4100150354 1)PENDING-30/12/2011 Jika ada apa2 masalah dengan invoice ini harap dapat maklum pada kami untuk kami update status helpdesk. FINSSO-12-20118 1644-desk5 10:27 SDN BHD 29/12/2011 RESVIL HOLDING mesa60@gamil.com no:1Y21113051TM/1Y21113050 2)PENDING-03/01/2012 Sent: Tuesday, January 03, 2012 10:34 AM invoice no:HSBTMPDCL0002/RHSBTMFHCL-0002 amaount:46,852.09/29,678.32 vendor no:1025505 code:1000 10:41:14 To: Zahrina Ahmad; Nurul Ain Binti Mohd Said Cc: Noor Azura Mohd Jaafar Subject: RE: Helpdesk External - FINSSO-12-2011-1644-desk5 Importance: High Dear Kak Zahrina & Ain, Mohon tukarkan Document Header Text dari 1Y21113050TM ke 1Y21113051TM untuk amount RM 46,852.09 kerana menyukarkan pihak kami untuk mencari dalam system SAP. TQVM. ERP 15:58:56 TQVM.

1)Sent: Friday, December 30, 2011 4:36 PM To: Jaharah Sinon; Rohani Bt Shafie Cc: Noor Azura Mohd Jaafar payment status-yet to posted Subject: Helpdesk External - FINSSO-12-2011-1703-desk5 Importance: High name:Wong Siew Sheng FINSSO-12-20119 1703-desk5 16:00 29/12/2011 WONG SIEW SHENG ads.com submit date:08.12.2011 amount:RM600.00 vendor no:4034770 We have query the payment for Wong Siew Sheng to Finance VADS in 2 weeks ago due to insufficient document. To be informed that we had queried a few times and only Finance VADs feedback yesterday(29/12/2011). Code:3005 Wong that we already posted his document and in regards to payment disbursement, please liaise with CPS for confirmation. Please refer attachment email from Rohani. TQVM. 2)COMPLETETQVM. 30/12/2011 16:51 2)Dear All, wong.siewsheng@v erp no:lY 11101289 VB 1)PENDING-30/12/2011 Dear Kak Kak Jaharah & Kak Ani, 16:35:02 Jika ada apa2 masalah dengan invoice ini harap dapat maklum pada kami untuk kami update status helpdesk. 30/12/2011 16:51

1)Dear All, 1)Customer Key in : nama;Asiah Dolmat ref no;IY21101632VB payment status-tiada dalam siste date submit;22.11.2011 In system SAP & Logbook from Klang Valley : nama;Asiah Dolmat ref no;IY21101632VB date submit;22.11.2011 1)PENDING-03/01/2012 Amount - RM 225.00 FINSSO-12-2011-157710 desk3 13:56 SHARUDIN 28/12/2011 AHMAD FASLI BIN payment status-block for paymen 2)PENDING-03/01/2012 TT no - 30146051010013 16:49:29 nama;RESTORAN TOK PERAK ref no;IY21101594VB date submit;16.11.2011 pymnt block;B (TT reject) status;posted TQVM. 2)From: Zainah Binti Zainal Abidin Sent: Tuesday, January 03, 2012 4:49 PM To: Salwah Said Cc: Siti Syuraya Binti Rosni Subject: FINSSO-12-2011-1574-DESK 3 ( EXTERNAL CUSTOMER ) Salam kak Salwah. Boleh zai tahu progress status block payment seperti di bawah? TQVM. 16:41:25 Clearing date 1/12/2011 Vendor no 4009692 ( NOR HASLENDA BT RAMLEE ) FRO Document Header Text - 1Y21101632VB Invoice No 22172