Name: Company:

Jennicca Mojica Crown Regency Hotel

Section: BSHRM 4-1

Department: Sales and Marketing Date: December 06-11,2011 In my 1st week in Sales and Marketing Department I assigned to reservation office. I am the one who answer the telephone and cellular phone that the guest ask the

 In this department I assigned to do the following:

information of the status in hotel and by the telephone can receive the reservation of the guest.I can do the faxed and photocopy the booking order for having a some copy at hotel.

 Observes strength of the department:

The strenght of the department is all of the employees have harmonious relationship with each other.They are skilled and have enough experience in sales and marketing.

 Observes department:

weaknesses

of

the The

weaknesses

of

the

department

is

sometimes the internet are having a problem that is down system so that we didnt give the information to the guest and we didnt answer the question of the guest if the room are available.

 Problems department:

encountered

in

the In my 1st week I have no problem that I encountered in the department because all of

the employees are good communication to each other. And we taught us about in sales and marketing.

 Learning experiences:

In my 1st week I learn more in reservation office.I know how to receive the guest. The important things to remember when I getting the reservation know the details of the guest that want to reserved. I learn how to check the room availability in the system.I learn how to faxed by booking order or billing of the guest. I learn how to operate the photocopy machine and faxed machine.

Name: Company:

Jennicca Mojica Crown Regency Hotel

Section: BSHRM 4-1

Department: Sales and Marketing Date: December 13-18,2011

 In this department I assigned to do the In my 2nd week in Sales and Marketing following: Department. I am the one who answer the telephone and cellular phone that the guest ask the information of the status in hotel and by the telephone can receive the reservation of the guest.I can do the faxed and photocopy the booking order for having a some copy at hotel.

 Observes strength of the department:

The strenght of the department is all of the employees have harmonious relationship with each other.They are skilled and have enough experience in sales and marketing.

 Observes department:

weaknesses

of

the The

weaknesses

of

the

department

is

sometimes the internet are having a problem that is down system so that we didnt give the information to the guest and we didnt answer the question of the guest if the room are available.

 Problems department:

encountered

in

the In my 2nd week I have no problem that I encountered in the department because all of the employees are good communication to each

other. And we taught us about in sales and marketing.

 Learning experiences:

In my 2nd week I learn more in reservation office.I know how to receive the guest. The important things to remember when I getting the reservation know the details of the guest that want to reserved. I learn how to check the room availability in the system.I learn how to faxed by booking order or billing of the guest. I learn how to operate the photocopy machine and faxed machine.

Name: Company:

Jennicca Mojica Crown Regency Hotel

Section: BSHRM 4-1

Department: Sales and Marketing Date: December 20-23,2011

 In this department I assigned to do the In my 3rd week in Sales and Marketing following: Department. I assign to do the telemarketing and doing the database in computer. I assign to do the arrival status and send the arrival in lotus.

 Observes strength of the department:

The strenght of the department is all of the employees have harmonious relationship with each other.They are skilled and have enough experience in sales and marketing.

 Observes department:

weaknesses

of

the The

weaknesses

of

the

department

is

sometimes the internet are having a problem that is down system so that we didnt give the information to the guest and we didnt answer the question of the guest if the room are available.

 Problem department:

encountered

in

the In my 3rd week I have no problem that I encountered in the department because all of the employees are having a good

communication to each other.

 Learning experiences:

In my 3rd week Ive learned alots in Sales and Marketing Department. I learn more in reservation office like if the guest have a question I kow how I answer the question.Also I learn how to telemarketing and doing database.

Name: Company:

Jennicca Mojica Crown Regency Hotel

Section: BSHRM 4-1

Department: Sales and Marketing Date: December 27-30,2011

 In this department I assigned to do the In my 4th week in Sales and Marketing following: Department. I assign to do the telemarketing and doing the database in computer. I assign to do the arrival status and send the arrival in lotus.

 Observes strength of the department:

The strenght of the department is all of the employees have harmonious relationship with each other.They are skilled and have enough experience in sales and marketing.

 Observes department:

weaknesses

of

the The

weaknesses

of

the

department

is

sometimes the internet are having a problem that is down system so that we didnt give the information to the guest and we didnt answer the question of the guest if the room are available.

 Problem department:

encountered

in

the In my 4th week I have no problem that I encountered in the department because all of the employees are having a good

communication to each other.

 Learning experiences:

In my 4th week Ive learned alots in Sales and Marketing Department. I learn more in reservation office like if the guest have a question I kow how I answer the question.Also I learn how to telemarketing and doing database.