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Production Operations Management OM
Production Operations Management OM
Meaning of Production
In Economic Sense, Production is the creation of utilities Production is a value addition process. Production is a process by which goods & services are created In a manufacturing Organization Production is the Fabrication of physical object through the use of Men, materials & equipments.
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Production System/Process
Adjustment Needed Random Fluctuations Major Output
Conversion Process
production system has an objective The system transforms the various inputs into usable outputs Production system does not operate in isolation from the other organizational systems such as Finance, Marketing, e.t.c There exist feedback about the activities which is essential to control & improve system performance.
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Demand forecasting Job design Production planning Production control Quality control Method analysis Plant lay out Material handlings
Plant location Inventory control Wage incentives Work measurement Measurement of performance Product development & design Maintenance
4. 5. 6. 7.
Product Degree of Customer contact Customer perception Measurement of performance Nature of work
Some of major issues facing production or operations managers or executives today in the constantly changing business environment or Challenges faced by Operations Executives in the continuously changing global Environment
1. 2. 3. 4. 5.
Reducing the development & manufacturing time for new product & services Achieving & sustaining high quality while keeping cost down Integrating new technologies & control systems into existing production systems Obtaining, training & retaining qualified workers & Managers Working effectively with other functional areas of business to accomplish the goals of the firm
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multiple sites in decentralized organization 7. Working effectively with suppliers & being user that is friendly for customers 8. Working effectively with New patterns formed by strategic alliances
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Get to Know the customer Cut that is work that is in Process Cut throughput time Cut setup & change over time Cut flow distance & space Decrease cycle intervals for production Cut number of suppliers to a few goods one Cut number of components of the product or services
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time 11. Cross train for mastery of more than one job 12. Record & retain production, quality & problem data at the work place 13. Assume that the line people get first check at problem solving
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equipment & human work before thinking about new equipment 15. Look for simple, Cheap, & Movable equipment 16. Automate increasingly when process variability cant otherwise be reduced.
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Challenges Rapid Expansion of Advanced Technologies Continued Growth of the Service Sector Scarcity of operations Resources Social that is Responsibility Issues
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Historical Milestones in OM
The Industrial Revolution Post that is Civil War Period Scientific Management Human Relations and Behaviorism operations Research The Service Revolution
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1700s. The steam engine, invented by James Watt in 1764, largely replaced human and water power for factories. Adam Smiths The Wealth of Nations in 1776 touted the economic benefits of the specialization of labor. Thus the late is1700s factories had not only machine power but also ways of planning and controlling the tasks of workers.
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expansion of production capacity occurred. By postthat isCivil War the following developments set the stage for the great production explosion of the 20th century:
increased capital and production capacity the expanded urban workforce new Western US markets an effective national transportation system
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Scientific Management
Frederick Taylor is known as the father of
Each workers skill, strength, and learning ability were determined. Stopwatch studies were conducted to precisely set standard output per worker on each task. Material specifications, work methods, and routing sequences were used to organize the shop. Supervisors were carefully selected and trained. Incentive pay systems were initiated.
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Scientific Management
In the 1920s, Ford Motor Companys Operations
standardized product designs mass production low manufacturing costs mechanized assembly lines specialization of labor interchangeable parts
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Researchers and managers alike were recognizing that psychological and sociological factors affected production.
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operations Research
During World War II, enormous quantities of resources
(personnel, supplies, equipment, ) had to be deployed. Military operations research (OR) teams were formed to deal with the complexity of the deployment. After the war, operations researchers found their way back to universities, industry, government, and consulting firms. OR helps operations managers make decisions when problems are complex and wrong decisions are costly.
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sharply after World War II. Today, more than twothat isthirds of the US workforce is employed in services. About twothat isthirds of the US GDP is from services. There is a huge trade surplus in services. Investment per office worker now exceeds the investment per factory worker. Thus there is a growing need for service operations management.
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communication technologies Easy access to information and the availability of more information Advances in software applications such as Enterprise Resource Planning (ERP) software Widespread use of email More and more firms becoming involved in Ethat isBusiness using the Internet Result: faster, better decisions over greater distances
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Challenges Rapid Expansion of Advanced Technologies Continued Growth of the Service Sector Scarcity of operations Resources Socialthat isResponsibility Issues
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Facility Location
Meaning of Facility Location
By Facility Location mean determining an areas as well as site for establishment of an enterprise, the performance of an organization is considerably affected by its location. Facility Location planning involves choosing the best place from the available options for setting plant /service facility.
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A companys Facility Location affects its operations & ability to compete In manufacturing organization, location affects direct costs In service operations Facility Location affects the demand for the service Long lasting consequences Effective marketing of products & services Prospective location implies respective market area Selection of Good Facility Location enables a company to provide convenient, dependable services to its customers. Facility Location Influence public Relations
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8.
costs Labor availability & costs Proximity to market Transportation system & costs Utilities & costs Infrastructure availability Environmental regulations Govt. restriction & incentives
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services 12. Site availability 13. Zoning restrictions 14. Constructions costs 15. Climate 16. Political situation of a particular place.
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Proximity to customers & market Transportation facilities & costs Location of competitors Residential density Proximity to support & services Image of the area Visibility of site Local ordinance Community attitude Law & order situation
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resources Shift in the structure in the market Undesirable labor situation Relocation of various associates industries Demolition, Expropriation Merger Change in regulations & law Scientific discoveries
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A B C D
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TC=TFC+TVC
A B C D
TK6220000=1240000
TCa= TK200000+1240000 =TK 1440000 TCb= TK500000+760000 = TK 1260000 TCc= TK600000+1000000 = TK 1600000 TCd= TK400000+1400000 = TK 1800000
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TK3820000=760000
TK5020000=1000000
TK7020000=1400000
D C A B
20000 Quantity
35 25000
is Plant layout is a plan of the most effective way of arrangement of the physical facilities & manpower for manufacturing of Products & services.
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Types of Layout
1. Product or Line layout: Product or Line
layout is a type of layout in which equipment, machineries or processes are arranged according to the progressive steps by which product is made. Product or Line layout is a type of layout in which equipments & works are laid out according to the sequences of operations so that R & M started at the head of the line move progressively to adjacent item at the other end of the line.
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Process Layout
Process Layout is a type of layout in which
work stations or work departments groups according to functions to accomplish the purpose of the organization.
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Welding
Grinding
Inspection
Painting /Printing
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Process Layout
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Hybrid Layout
Hybrid Layout is a flow strategy combines elements of both a product & process layout focus.
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stationary at one location. This is called the project type layout. In Fixed position Layout, the materials or major components remain in a fixed location tools, Machineries, men & others materials are bought to this Location. EXthat is Construction of BRIDGE or Infrastructure.
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Nature of manufacturing System Production process Nature of product to manufacture Material handling systems used Volume of production Nature of factory building Availability of floor Place Flexibility required in the system Ease of supervision Accessibility to other related departments Provisions of Factory Act.
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tries to equally divide the work to be done among work stations so that the number of work stations or workers required on a production line minimized, it is also called line balancing staff techniques. Work Elements: Work Elements are the smallest units of work that can be performed independently. Desired outthat isRate: Desired outthat isRate is what should be lines output rate.
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Some Terminologies
Cycle Time: Cycle Time is the maximum
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for the smallest number of stations possible, where the total time required to assemble each unit.
Formula; TM =
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Efficiency =
t
100 NC
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t
A B C D E F G H I J 40 80 30 25 20 15 120 145 130 115 Total=720 (Seconds) None A D,E,F B B B A G H C,I
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stations 4. Assign tasks to workstations using the longest that is task that is time heuristic 5. Calculate the efficiency & balance delay of the solution found
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D 25 A 40 B 80 E 20 C 30 J 115
F 15
I 130 H 145
G 120
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Station
Candidates
Choice
Idle Time
(Second)
S1
A,B,D,E,F
A B D
40 80 25
40 120 145
5 (30that
is25) S2 S3 S4 S5 E,F,C,G F,C,H F,C,I C,J E G H F I C J 20 120 145 15 130 30 115 t=720
Seconds
D 25 A 40 B 80 E 20 C 30 J 115
F 15
I 130 H 145
G 120
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Materials Handling
Meaning of Materials Handling:that is Materials Handling involves movement of materials mechanically or manually in batches or one by one within the plant. Movement may be vertical, horizontal or a combination of two. Materials Handling system is the entire network of transportation that receive materials, store materials in inventories, moves them about between processing points within & between buildings, & finally deposits the finished products into vehicles that will deliver them to customers.
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greater safety in the movement of materials 4. Contribute toward better control of the flow of production 5. Gain higher productivity at lower manufacturing cost.
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4.
5. 6. 7.
Materials should move through the facility in direct flow patterns, minimizing zigzagging or back tracking Related production processes should be arranged to provide for direct material flow Mechanical materials handling devices should be designed & located and materials storage locations should be selected so that human effort expended through bending, reaching, lifting, & walking is mini9mized. Heavy or bulky materials should be moved the shortest distance through locating processes that use them near receiving & shipping areas The number of times each material is moved should be minimized Provide for safe handling methods & equipments Replace obsolete handling equipments when more efficient methods & equipments will improve operations
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Adaptability Flexibility Load capacity Power & speed Space requirement Easy of maintenance Cost of equipments Safety Efficient manpower availability Supervision required
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moving materials vertically & laterally in area of limited length & width & height. Cranes are employed for lifting & lowering heavy objects & moving them from one point to another. Cranes find their application in heavy engorging industries & in intermittent type of production
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Elevators
Design is the structuring of component parts or activities so that as a unit they can provide a specific value. Product or Service Design is concerned with the functional & aesthetic requirements necessary to meet the demand of the market place & at the same time achieve an acceptable rate of return.
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How can you design product & service for an organization? or Discuss the steps involved in the development of product & service Design
Steps Step1 Step2 Step3 Step4
Idea generation Product selection
Key Activities
Search for consumer needs Market analysis & feasibility study Evaluation of alternative Design Process development & testing process
Key outputs
Selection of ideas Choice of specific products features Selection of best design including Productivity Final specification in the form of assembly, drawing processing formulas,procedure 63 ,statement etc.
Preliminary Design
Final Design
Key Activities
Process development & testing process
Key outputs
Final specification in the form of assembly, drawing processing formulas,procedure, statement etc.
Facility Exist
New Facilities required Technological choice of specific Evaluation equipment Technology alternatives & process flow
Step5
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execution of Four elements of what James Hoskett refers as the Service Vision. The First element is Identification of target market that is who is our customer The second is the service concept that is How we differentiate our service in the market The Third is the service strategy what is our service package& the operating focus of our service? And Fourth is the service delivery system that is what are the actual process, staff, & facilities by which the service is created?
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Planning implies formulation, coordination, & determination of activities in a manufacturing system necessary for the accomplishment of desired objectives. Production Planning is the determination, acquisition & arrangement of all facilities necessary for future Production of products.
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the process of maintaining a balance between various activities during Production Planning providing most effective & efficient utilization of resources. Production Planning & control:Production Planning & control can be defined as the direction & coordination of firms resources towards attaining the pre fixed goals
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of system the goods are manufactured specially to fulfill orders made by the customers rather than for stock. Intermittent Manufacturing systems are those where the production facilities are flexible enough to handle a wide variety of production & sizes. Continuous manufacturing system:- In this system the items are produced for stocks & not for specific orders.
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related to the planning of overall production activities & their associated operating resources. Aggregate production planning (APP) is a process by which a company determines level of capacity, level of production, level of subcontracting & even pricing over specified time period.
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extension of aggregate production plan. It tells us the number of units of different models of product to be manufactured on a weekly or monthly basis.
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Maintenance
Defination (Marked)
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How does maintenance contribute for incoming operations efficiency/competitive advantage to the enterprise?
By reducing cost of operations By ensuring manufacture or quality product By reducing lead time of production By reducing wastage By ensuring maximum utilization of efforts of human resources and capacity of equipment By minimizing investment inventory By meeting delivery schedule to customer By minimizing machine downtime By increasing longibility of equipment and machines By ensuring smooth flow of production By providing safe working environment.
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Types of maintenance
Connective/Repair maintenance
Connective or Repair maintenance: Repair activities are reactive, that is they are performed after malfunction has occurred. This is also known as breakdown maintenance or corrective maintenance. Objectives of repair program: operations managers implement repair programs to achieve the following activities: To get equipments back into operations as quickly as possible in order to minimize interruptions to production. To control the cost of repair crews. To control the cost of the operation of repair shops. To control the investment in replacement spare parts those are used when machines are repaired. To control the investment in replacement spare machines. To perform the appropriate amount of repairs at each malfunction. 76
Preventive/planned/schedule maintenance
Preventive maintenance: this is a type of maintenance work which is undertaken before malfunctioning of equipments and buildings. It is a planned maintenance of equipment and machines. This is also called scheduled maintenance. In broader sense preventive maintenance is the periodical inspection and service activities which are aimed to detect potential failures and perform minor adjustments or repairs which will prevent major operating problems in future. Objectives of preventive maintenance program: Reduce the frequency and severity of interruptions to production cause d by machine malfunctions. Extend the useful life of production machinery. Reduce the total cost of maintenance by substituting preventive maintenance cost for repair cots. Provide safe working environment for workers. Improve product quality by keeping equipment in proper adjustments well serviced, and in good operating conditions. Advantages of preventive maintenance(marked) Limitations of preventive maintenance(marked) How preventive maintenance can be made effective?(marked) Page 20 Equipment malfunctions in manufacturing ands service industries have a direct impact on : Production capacity Product and service quality Employee and customer safety Production cost Customer satisfaction
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responsibility to maintain the whole production system. In that approach production and maintenance department jointly take the responsibility. It is widely used maintenance approach which gives the competitive advantage. Pre-requisites of Autonomous maintenance: Adequate and skilled people. Additional incentives for people Require necessary training
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production system. Productivity is some relationship between inputs and outputs of an enterprise. It is the quantitative relationship between what we produced and the resources used. That it is the ratio of outputs to inputs According to P.F. Drucker, productivity means balance between all factors that will give the maximum output with the smallest effect. Productivity is therefore defined as = outputs/inputs Symbolically; productivity= measure of outputs measure of inputs.
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there are a number of ways to measure productivity. The main criterion of measuring productivity are
In term of input performance by calculating changes in output per unit of input. On the basis of output performance by calculating change in input per unit of output. Total productivity=total(Tangible)output/total inputs=output/Labor+ Machine+ Capital +technology+ information +Management multifactor productivity=output/L+M+C+T+I Partial productivity=output/L/M/C/I/T/M
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Productivity Measurements
Advantages of total productivity measure: Easy and more accurate representation of the total picture of the company. Easily related to total cost Considers all quantifiable outputs and inputs. Limitations of total productivity measure: Difficulty in obtaining data. Requirement of special data collection system. Advantages of potential productivity measure: Easy to understand and calculate. A tool to pinpoint improvement. Limitations: Misleading of used alone. No consideration of overall impact.
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Maintenance
Maintenance means up-keep of property or
plant.
Types of Maintenance
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Importance of maintenance
Factors emphasizing increasing importance
of maintenance Increased mechanization Increased complexity of equipment Increased parts and supplies investment Tighter control of production Tighter delivery schedule Increased quantity requirement Rising costs
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How does maintenance contribute for incoming operations efficiency/competitive advantage to the enterprise?
By reducing cost of operations By ensuring manufacture or quality product By reducing lead time of production By reducing wastage By ensuring maximum utilization of efforts of human resources and capacity of equipment By minimizing investment inventory By meeting delivery schedule to customer By minimizing machine downtime By increasing legibility of equipment and machines By ensuring smooth flow of production By providing safe working environment.
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Types of maintenance
Connective/Repair maintenance preventive/planned/schedule maintenance predictive maintenance
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operations managers implement repair programs to achieve the following activities: To get equipments back into operations as quickly as possible in order to minimize interruptions to production. To control the cost of repair crews. To control the cost of the operation of repair shops. To control the investment in replacement spare parts those are used when machines are repaired. To control the investment in replacement spare machines. To perform the appropriate amount of repairs at each malfunction.
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Preventive maintenance:
Preventive maintenance: this is a type of
maintenance work which is undertaken before malfunctioning of equipments and buildings. It is a planned maintenance of equipment and machines. This is also called scheduled maintenance. In broader sense preventive maintenance is the periodical inspection and service activities which are aimed to detect potential failures and perform minor adjustments or repairs which will prevent major operating problems in future.
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production cause d by machine malfunctions. Extend the useful life of production machinery. Reduce the total cost of maintenance by substituting preventive maintenance cost for repair cots. Provide safe working environment for workers. Improve product quality by keeping equipment in proper adjustments well serviced, and in good operating conditions.
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Inventory Management
Good inventory management is essential to
successful operations of management of the organizations for a number of reasons. Inventory policies are important enough that production, marketing and financial managers work together to reach an agreement of these policies. There are conflicting a view concerning inventory policies under scores the balance that must be stuck among conflicting goals. Reduce production costs, reduce inventory investment and increase customer responsiveness. An effective control of inventory becomes a must for smooth and efficient running of production cycle with last interruptions.
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resources used in an organization. Inventory is the piles of raw materials and finished goods in the warehouse. All materials, parts, and in-process or finished products recorded on the books by an organization and kept in its stores, warehouses and plants are known as inventories. Inventory refers to the physical stock of goods which through remain idle in store but is essential for smooth sailing of the company and hence has economic value.
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Characteristics of inventory
Inventories serve as cushions to absorb shocks. Inventory for any organization is necessary evil. Inventories are the result of many interrelated decisions and policies with in organization. Inventory provides production economies.
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Classification of inventories
Classification of inventories according to
functions
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Purposes of Inventory
1. to protect against uncertainty
1. to take the advantage of price discounts 2. to meet demand during the replenishment period 3. to keep face with or adapt with changing market conditions 4. to prevent loss of orders(sales) 5. to take advantage of economies of scale 6. to support a strategic plan 7. to hedge against price increase 8. generated by the transformation process 9. to ensure smooth flow of production
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Functions of Inventory
Inventories serve a number of functions. Among the
most important are the following: To meet anticipated demand. To smooth production requirements To decouple components of the production distribution system. To protect against stock out. To take advantage of order cycles. To hedge price increases or to take advantage of quantity discounts. To permit operations.
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Inventory Control
Inventory control is the techniques of
maintaining the size of the inventory at some designed level keeping in view the best economic interest of an organization. Inventory control is a panned approach of determining what to order, when to order , and how much to order, and how much to stock so that costs associated with buying and storing are optimal without interrupting production and sales.
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ABC Analysis.
It is the process of dividing items into three classes according to
their usages so that manages can focus on items that have the highest dollar value. A class items typically represent about10pecent of the items but account 80%of the dollar usage i.e., dollar value. These items required right and strict control and need to be stocked in the smaller quantities. The inventory of A, class items is kept at minimum. B class items account another 2%of the items (i.e., Quantity) but only 15% of the dollar usage (i.e., value) these are intermediate items. The control on these items should be intermediate between A and C items. Finally, 70% of the items fall in class C .representing mean5% of the dollar usage (i.e., value). These items being less representative does not require strict control. These are ordered in bulk as against infrequent ordering of A class items.
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two bin system in which an items inventory is stored at two different locations. Inventory is first withdrawn from one bin. If the first bin is empty then second bin provides backup to cover demand until a replenishment order arrives. An empty bin signals the need to replace a new order.
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wages
time*daily usage Maximum inventory= Safety stock+ EOQ Minimum Inventory=Safety stock Average inventory=Safety Stock+EOQ/2
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cost per order MinimumTotalCost(MTC)=Total carrying cost +Total ordering Cost+ Cost of the materials=EOQ/22*Carrying cost per unit+ D/EOQ*order cost per order+ Cost of the materials EOQ= 2DCO/CC Where, D=Annual demand CO=Cost per order (per year) CC=Carrying cost per unit per year Time between successive order/Order cycle =360/No of orders per year
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year of a bought out component which will be used in its main product. The ordering cost is taka 250 per order and the carrying cost per unit per year per year of average industry is Taka 30. Find EOQ, the number of orders per year and the time between successive orders. (Lead time)
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