2.

LEARNING OBJECTIVES
ANALYZE ROLES OF 6 TYPES OF INFORMATION SYSTEMS DESCRIBE RELATIONSHIPS AMONG INFORMATION SYSTEMS *

2.2

TYPES OF INFORMATION SYSTEMS

KIND OF SYSTEM
STRATEGIC LEVEL

GROUPS SERVED
SENIOR MANAGERS

MANAGEMENT LEVEL

MIDDLE MANAGERS

KNOWLEDGE LEVEL

KNOWLEDGE & DATA WORKERS

OPERATIONAL LEVEL

OPERATIONAL MANAGERS MANAGERS

MANUFACTURING FINANCE ACCOUNTING HUMAN RESOURCES

2.5

SALES & MARKETING

MAJOR TYPES OF SYSTEMS

EXECUTIVE SUPPORT SYSTEMS (ESS) MANAGEMENT INFORMATION SYSTEMS (MIS) DECISION SUPPORT SYSTEMS (DSS) KNOWLEDGE WORK SYSTEMS (KWS) OFFICE AUTOMATION SYSTEMS (OAS) TRANSACTION PROCESSING SYSTEMS (TPS) *

2.6

TRANSACTION PROCESSING SYSTEMS (TPS)

OPERATIONAL LEVEL INPUTS: TRANSACTIONS, EVENTS PROCESSING: UPDATING OUTPUTS: DETAILED REPORTS USERS: OPERATIVE PERSONNEL EXAMPLE: ACCOUNTS PAYABLE TPS

2.7

TRANSACTION PROCESSING SYSTEMS (TPS)

Mapa Bsico de Sistemas Transaccionales de una Organizacin: CONT. - AP - AR - TR - COMPRAS MANUF. - VTAS y DIST - INVENTARIO STO NO EST EN EL LIBRO
2.7

TPS

TYPICAL TPS APPLICATIONS Sales & Marketing Systems

MAJOR FUNCTIONS OF SYSTEMS: Sales Management; Market Research; Promotion; Pricing; New Products MAJOR APPLICATION SYSTEMS: Sales Order Info System; Market Research System; Pricing System * TPS 2.8

TYPICAL TPS APPLICATIONS

Manufacturing & Production Systems MAJOR FUNCTIONS OF SYSTEMS: Scheduling; Purchasing; Shipping / Receiving; Engineering; Operations MAJOR APPLICATION SYSTEMS: Materials Requirements Planning Systems; Purchase Order Control Systems; Engineering Systems; Quality Control Systems TPS 2.9 *

TYPICAL TPS APPLICATIONS

Finance & Accounting Systems
MAJOR FUNCTIONS OF SYSTEMS: Budgeting; Accounting; Billing; Cost Accounting; Accounting MAJOR APPLICATION SYSTEMS: General Ledger; Accounts Receivable / Payable; Budgeting; Funds Management Systems *
2.10

TPS

TYPICAL TPS APPLICATIONS Human Resources Systems

MAJOR FUNCTIONS OF SYSTEMS: Personnel Records; Benefits; Compensation; Labor Relations; Training MAJOR APPLICATION SYSTEMS: Payroll; Employee Records; Benefit Systems; Career Path Systems; Personnel Training Systems TPS 2.11 *

TYPICAL TPS APPLICATIONS Other Types (e.g., University)

MAJOR FUNCTIONS OF SYSTEMS: Admissions; Grade Records; Course Records; Alumni MAJOR APPLICATION SYSTEMS: Registration System; Student Transcript System; Curriculum Class Control System; Alumni Benefactor System TPS 2.12 *

KNOWLEDGE WORK SYSTEMS (KWS) KNOWLEDGE LEVEL INPUTS: DESIGN SPECS PROCESSING: MODELLING OUTPUTS: DESIGNS, GRAPHICS USERS: PROFESSIONALS, TECHNICAL STAFF EXAMPLE: ENGINEERING WORK STATION

2.13

OFFICE AUTOMATION SYSTEMS (OAS) TOWARD A PAPERLESS OFFICE INTEGRATED SOFTWARE NON-STRUCTURED DATA NONEXAMPLE: PRESENTATION GRAPHICS

2.14

MANAGEMENT INFORMATION SYSTEMS (MIS) MANAGEMENT LEVEL INPUTS: HIGH VOLUME DATA PROCESSING: ROUTINE REPORTS, SIMPLE MODELS, LOW-LEVEL LOWANALYSIS OUTPUTS: SUMMARY REPORTS AND EXCEPTION REPORTS USERS: MIDDLE MANAGERS EXAMPLE: ANNUAL BUDGETING 2.15

MANAGEMENT INFORMATION SYSTEMS (MIS) STRUCTURED & SEMI-STRUCTURED SEMIDECISIONS REPORTING AND CONTROL ORIENTED PAST & PRESENT DATA (RELY ON EXISTING TPS DATA) INTERNAL ORIENTATION LENGTHY DESIGN PROCESS RELATIVELY INFLEXIBLE * 2.16

TPS DATA FOR MIS APPLICATIONS

TPS
Order Processing System ORDER FILE Materials Resource Planning System PRODUCTION MASTER FILE General Ledger System ACCOUNTING FILES SALES DATA UNIT PRODUCT COST PRODUCT CHANGE DATA EXPENSE DATA MIS FILES

MIS

MIS

REPORTS

MANAGERS

2.17

DECISION SUPPORT SYSTEMS (DSS) MANAGEMENT LEVEL INPUTS: LOW VOLUME DATA PROCESSING: INTERACTIVE OUTPUTS: DECISION ANALYSIS USERS: PROFESSIONALS, STAFF

EXAMPLE: CONTRACT COST ANALYSIS

2.18

DECISION SUPPORT SYSTEMS (DSS) FLEXIBLE, ADAPTABLE, QUICK USER CONTROLS INPUTS/OUTPUTS NO PROFESSIONAL PROGRAMMING SUPPORTS DECISION PROCESS SOPHISTICATED MODELING TOOLS *

2.19

DECISION SUPPORT SYSTEMS (DSS) QUERIES CANNOT BE SPECIFIED IN ADVANCE DSS OFTEN ALSO BRING IN INFORMATION FROM EXTERNAL SOURCES (e.g. product prices of competitors, current stock prices, etc) *
2.19

EXECUTIVE SUPPORT SYSTEMS (ESS) STRATEGIC LEVEL INPUTS: AGGREGATE DATA PROCESSING: INTERACTIVE OUTPUTS: PROJECTIONS USERS: SENIOR MANAGERS

EXAMPLE: 5 YEAR OPERATING PLAN

2.20

EXECUTIVE SUPPORT SYSTEMS (ESS) TOP LEVEL MANAGEMENT DESIGNED TO THE INDIVIDUAL TIES CEO TO ALL LEVELS ADDRESS UNSTRUCTURED DECISIONS VERY EXPENSIVE TO KEEP UP EXTENSIVE SUPPORT STAFF * 2.21

INTERRELATIONSHIPS AMONG SYSTEMS ESS

MIS

DSS

KWS OAS
2.22

TPS

STRATEGIC ROLE OF INFORMATION SYSTEMS STRATEGIC INFO SYSTEM: CAN CHANGE GOALS, PROCESSES, PRODUCTS, SERVICES OR ENVIRONMENT TO GAIN COMPETITIVE ADVANTAGE
2.23

2.29