1

1
QUN TR NGUN
NHN LC
PGS. TS. TRN KIM DUNG
PGS. TS Trn Kim Dung H Kinh t HCM 2

i hc: Qun l Matscva
Cao hc: ISS H Lan
Tin s: HKT TP HCM
Sau tin s: UTS- c
Kinh nghim t vn ti:
PGS. TS. Trn Kim Dung
2
PGS. TS Trn Kim Dung H Kinh t HCM 3
Phng php
Thuyt ging
Tho lun
nhm
BI TP
Tr chi
Nghin cu
tnh hung
Thc hnh
my tnh
KHO ST
PGS. TS Trn Kim Dung H Kinh t HCM 4
Mc tiu:
1. C nhn thc ng v vai tro ca ngun nhn
lc va QTNNL
2. Bit nhng kin thc, k nng HRM cn bn
3. Pht trin kh nng phn tch, gii quyt cc
vn thc tin HRM.
4. Bit cch o lng kt qu hot ng qun
tr ngun nhn lc.
5. Pht trin kha nng t hc hi, lm vic theo
nhm va trnh by trc m ng.
3
PGS. TS Trn Kim Dung H Kinh t HCM 5
Mc tiu:
1.Hiu bn cht HRM,
2.Bit cc m hnh HRM
3.Bit cc trit l HRM
4.Bit cc thch thc HRM
Chng 1: GII THIU KHI QUT
QUN TR NGUN NHN LC
PGS. TS Trn Kim Dung H Kinh t HCM 6
Cc khi nim
QUN TR NHN S
QUN TR NGUN NHN LC
PHT TRIN NGUN NHN LC
4
7
Cac cach tiep can cua quan tr
con ngi trong doanh nghiep
Quan tr hanh chnh nhan vien
Quan tr tren c s khoa hoc
Quan tr theo cac moi
quan he con ngi
Quan tr nguon nhan lc
People
managemen
PGS. TS Trn Kim Dung H Kinh t HCM 8
Quan tr nguon nhan lc la he thong cac
triet ly, chnh sach va hoat ong chc
nang ve thu hut, ao tao-phat trien
va duy tr con ngi cua mot to chc
nhamat c ket qua toi u cho ca to
chc lan nhan vien.
5
PGS. TS Trn Kim Dung H Kinh t HCM 9
S khac biet gia QTNS va QTNNL
-Quan iem, triet ly ve nhan vien
- Muc tieu quan tam hang au
-Quan he gia nhan vien va chu doanh
nghiep
- C s cua nang suat, chat lng
- Quyen thiet lap chnh sach, thu tuc can
bo
- nh hng hoat ong
-Moi quan he gia QTNNL chien lc,
chnh sach kinh doanh
-ATTITUDE-VN.pps
10





Kinh te,xa hoi
Chnh tr, luat phap











Cong nghe, t nhien
Quan tr nguon nhan lc va cac yeu to cua moi trng
C che to
chc
Van hoa to
chc
Quan tr
nguon nhan
lc
S mang,
muc tieu
cua doanh
nghiep
6
11
Cac yeu to thanh phan
Thu hut
nguon nhan
lc
ao tao phat
trien nguon
nhan lc
Duy tr
nguon nhan
lc
Muc tieu
cua quan
tr nguon
nhan lc
PGS. TS Trn Kim Dung H Kinh t HCM 12
Cc m hnh qun tr ngun nhn lc
Lut php
Ti chnh
Qun tr
Nhn vn
Khoa hc hnh vi
7
PGS. TS Trn Kim Dung H Kinh t HCM 13
Vai tro cua phong Nguon nhan
lc
Tkhh, IkI 0YET
Mk0 Th0kh
kY hkh hhkh 80
ThkM Ik XkY 0h
6Lk
6kh 80 6hIEh L006
PGS. TS Trn Kim Dung H Kinh t HCM 14
Xu hng pht trin kinh doanh -
2010
Nhng yu t ln nht thc y cc
doanh nghip a ra nhng thay i trong
quy trnh lm vic l:
Yu cu pht trin kh nng thch nghi v
hiu qu qun l
Yu cu ct gim chi ph v tng hiu qu
lm vic/sn xut.
8
PGS. TS Trn Kim Dung H Kinh t HCM 15
Xu hng ton cu trong HRM
2011
1. ng dng mnh m CNKT mi
2. Thu ht s tham gia ca khch hng
3. Phi hp vi cc b phn tc nghip
4. Pht trin cn b v chng trnh k
nhim
5. Ch trng hiu qu
6. Quan tm n CBNV
PGS. TS Trn Kim Dung H Kinh t HCM 16
Xu hng thay i chnh sch HRM
2011
1. Thay i vai tr, tng trch nhim
2. Cuc chin sn lng nhn ti
3. Outsourcing
4. i ng CBNV kho mnh
5. ng dng CNKT
6. Qun l nhn ti
9
PGS. TS Trn Kim Dung H Kinh t HCM 17
Yu cu i vi chnh sch HRM
a) Chnh sch: trung thc, cng bng, ci
m,
b) ng vin kch thch tinh thn chin
thng, n lc, sng to.
c) Quan h: i x cng bng.
d) Chun b cho mi ngi linh hot thay
i, thch ng
e) Ch trng cht lng
PGS. TS Trn Kim Dung H Kinh t HCM 18
U TIN PHT TRIN HRM
cQUN TR THAY I
c P DNG CMTT
cK NNG QTNNL
c PHT TRIN CHIN LC
cPHT TRIN MI TRNG VN HA
10
PGS. TS Trn Kim Dung H Kinh t HCM 19
1-19
Chc nng truyn thng ca HR
trong Cng ty ln
Ch tch
v CEO
Ph ch tch,
Marketing
Ph ch tch,
Hot ng
Ph ch tch,
Ti chnh
Ph ch tch,
Nhn lc
Gim c,
o to v
pht trin
Gim c,
B phn tin
lng
Gim c
tuyn dng
Gim c,
An ton v
sc khe
Gim c,
Quan h lao
ng
PGS. TS Trn Kim Dung H Kinh t HCM 20
Chc nng phng nhn lc
11
PGS. TS Trn Kim Dung H Kinh t HCM 21
YU CU I VI GIM C
NGUN NHN LC
cNNG LC LNH O
c HIU BIT KIN THC KINH DOANH
c T DUY CHIN LC
c K NNG NHN S
PGS. TS Trn Kim Dung H Kinh t HCM 22
1-22
Gim c nhn lc
Thc hin mt chc nng HR hoc hn
Mt nh qun l cp cao
Bo co trc tip ln CEO hoc PTG
12
PGS. TS Trn Kim Dung H Kinh t HCM 23
1-23
Ai m nhim vic Qun l
ngun nhn lc
Nhng CBQL nhn lc
Thu HR bn ngoi
Cc trung tm dch v HR chung
T chc chuyn nghip
(Cho thu nhn vin)
Cc nh qun l trc tip
PGS. TS Trn Kim Dung H Kinh t HCM 24
Effects CFOs Believe Human
Capital Has on Business Outcomes
Figure 16
Source: Steven H. Bates, Business Partners, HR Magazine, September 2003, p.
49
13
PGS. TS Trn Kim Dung H Kinh t HCM 25
Trit l thuyt X
Con ngi khng thch lmvic trnh
Con ngi khng mun nhn thm trch
nhim b ch huy, p buc
Con ngi khng ng tin cy kim tra,
kim sat
baigiang ngu ngon\ATTITUDE-VN.pps
PGS. TS Trn Kim Dung H Kinh t HCM 26
Trit l thuyt Y
Con ngi khng phi khng thch lmvic
to iu kin khuyn khch
Con ngi c th mun nhn thm trch
nhim to iu kin khuyn khch
Con ngi c th ng tin cy t kim sat
14
PGS. TS Trn Kim Dung H Kinh t HCM 27
Qun l theo thuyt Z
Ch tuyn dng sut i
o to theo din rng
Kim tra mc nhin, t qun
Ra quyt nh tp th
Trch nhim tp th
Lng bnh qun, thng tin theo thm nin
Ch cng an x nghip
PGS. TS Trn Kim Dung H Kinh t HCM 28
Ni dung qun tr
ngun nhn lc
M ta cng vic
Ch tuyn dng
Hot ng o to, pht trin
Tra lng
Ra quyt nh, ch trch nhim
Cng on
15
PGS. TS Trn Kim Dung H Kinh t HCM 29
Vn ho dn tc
ng lc pht trin
Quan h c nhn - tp th
Xung t
Quan nim v v tr, chc tc
trong xa hi
Quan nim v hc tp
PGS. TS Trn Kim Dung H Kinh t HCM 30
C ch kinh doanh
Mc tiu hng u ca doanh nghip
Quan h c ng va nha doanh nghip
Yu t lin kt/ cnh tranh
Quan h gia Nh nc va doanh
nghip
Quan h doanh nghip va nhn vin
16
PGS. TS Trn Kim Dung H Kinh t HCM 31
Bi hc kinh nghim:
C ch kinh doanh ph hp
Quyn qun tr con ngi thuc DN
Nghin cu nhng thay i va p
ng cc nhu cu hp l ca ngi
lao ng.
Chu trng o to ngun nhn lc.
T chc gn nhe.
Xa bo ch lng bnh qun, bao
cp.
Nng cao quyn lc cho nhn vin.
PGS. TS Trn Kim Dung H Kinh t HCM 32
o lng HRM
T l vng mt
[(S ngy vng trong thng) (S lng nhn vin
trung bnh trong thng) (S ngy lm vic)]
100
Chi ph tuyn dng
(Qung co + ph dch v L + thng cho ngi
gii thiu + ph vn chuyn (ng vin +Hi ng
TD) + ph di di ch + thu nhp cho ngui
tuyn dng) S lng tuyn
Chi ph nhn s = tng chi ph lng+thng
+ phc li +ph cp + ph o to + cc
loi bo him,v.v
% Chi ph nhn s Tng chi ph hot ng Figure 15
17
PGS. TS Trn Kim Dung H Kinh t HCM 33
o lng HRM (tt)
Ch s hon vn ngun nhn lc (Human Capital ROI)
[Doanh s (ph hot ng Chi ph nhn s)]
(tng chi ph nhn s)
Gi tr gia tng do ngun nhn lc (Human Capital
Value Added)
Doanh s (ph hot ng tng chi ph nhn s)
Tng s nhn vin ton thi gian
Doanh s/ nhn vin
Doanh s Tng s nhn vin ton thi gian
Mc p ng nhu cu tuyn dng:
Tng s ngi tuyn c k hp ng S lng
tuyn
Figure 15 (contd)
PGS. TS Trn Kim Dung H Kinh t HCM 34
o lng HRM (tt)
Tng Chi ph o to/ tng s nhn vin
Chi ph ngh vic
Chi ph thi vic + chi ph tuyn ngi + tn
tht do vng ngi + chi ph ngi mi
lm vic c
T l ngh vic
[S ngi ngh trong thng s lng nhn
vin trung bnh trong thng] 100
Chi ph ngun nhn lc trong nm/s lng nhn
vin trung bnh nm
Figure 15 (contd)
18
PGS. TS Trn Kim Dung H Kinh t HCM 35
Chng 2: Hach nh ngun nhn lc
Mc tiu:
1. Hiu va thit k quy trnh hach nh
2. Bit cc bin php gii quyt tnh trng
tha/thiu nhn vin
PGS. TS Trn Kim Dung H Kinh t HCM 36
Quy trnh hach nh NNL
1. Phn tch mi trng
2. D bo cng vic va nhu cu nhn s
3. Phn tch thc trng
4. Phn tch cung cu/iu chnh
5. Thit lp chnh sch
6. Thit lp cc chng trnh
7. Thc hin
8. Kim tra, nh gia
19
PGS. TS Trn Kim Dung H Kinh t HCM 37
Hach nh ngun nhn lc
Hoch nh ngun nhn lc l qu trnh
nghin cu, xc nh nhu cu ngun nhn
lc, a ra cc chnh sch va thc hin cc
chng trnh, hot ng bo m cho
doanh nghip c u ngun nhn lc vi cc
phm cht, ky nng ph hp thc hin
cng vic c nng sut, cht lng va hiu
qu cao.
PGS. TS Trn Kim Dung H Kinh t HCM 38
20
PGS. TS Trn Kim Dung H Kinh t HCM 39
PHN TCH SWOT
IM MNH 1
IM YU 2
THUN LI 3
NGUY C, KH KHN 4
PGS. TS Trn Kim Dung H Kinh t HCM 40
21
PGS. TS Trn Kim Dung H Kinh t HCM 41
PGS. TS Trn Kim Dung H Kinh t HCM 42
Cc phng n chin lc HRM
im mnh- c hi im mnh- Nguy c
im yu- c hi
im yu-Nguy c
22
PGS. TS Trn Kim Dung H Kinh t HCM 43
Xc nh nhu cu tuyn dng
^Phn tch xu hng
^Phn tch tng quan
^nh gia ca chuyn gia,Delphi
^ISO 9001
^S dng my tnh
^Kt = T /(Qt * Hi)
^Kt = (Sm * Hca)/ N
PGS. TS Trn Kim Dung H Kinh t HCM 44
Nhu cu nhn vin
Khi lng cng vic
Trnh trang b ky thut va kha nng thay i
Cht lng nhn vin; T l ngh vic
Yu cu nng cao cht lng sn phm, dch v
Kh nng ti chnh ca doanh nghip
S thay i v t chc hnh chnh
C cu ngnh ngh, ky nng
Thi trng lao ng
23
PGS. TS Trn Kim Dung H Kinh t HCM 45
V d d bo cung lao ng va nhu cu tuyn
mi ti khch sn Chain
A
% nghi
B
# of
Present
Emp.
C
Proj.
Turnover
by 2005
Key Positions
General Manager
Resident Manager
Food/Beverage Dir.
Controller
Asst. Controller
Chief Engineer
Director of Sales
Sales Manager
Convention Mgr.
Catering Director
Banquet Manager
Personnel Director
Restaurant Mgr.
Executive Chef
Sous Chef
Exec. Housekeeper
Total
38
77
47
85
66
81
34
68
90
74
60
43
89
70
92
63
25
9
23
25
14
24
25
45
14
19
19
15
49
24
24
25
379
10
7
11
21
9
16
9
30
13
14
12
6
44
17
22
16
257
D
Emp.
Left by
2005
15
2
12
4
5
8
16
15
1
5
7
9
5
7
2
9
122
32
12
29
32
18
31
32
58
18
24
24
19
63
31
31
32
486
17
10
17
28
13
23
16
43
17
19
17
10
58
24
29
23
364
E
Proj. Labor
Demand
in 2005
F
Proj.
New Hires
in 2005
Phn tch Cung So snh cung cu.
PGS. TS Trn Kim Dung H Kinh t HCM 46
Hoch nh ngun nhn lc
Cu sn phmNng sut
Th trng L
Ni b
Th trng L
Bn ngoi
Cu L Cung L
1. Cu vt cung
o to, ti o to
bt ni b
Tuyn t bn ngoi
S dng L khng
thng xuyn
2.
Biu thuyn chuyn
V tinh
Ngoi gi
2001 by Prentice Hall
24
PGS. TS Trn Kim Dung H Kinh t HCM 47
Hoch nh ngun nhn lc
Cu sn phmNng sut
Th trng L
Ni b
Th trng L
Bn ngoi
Cu L Cung L
Cung vt cu
1. Gim lng
2. Gim gi lm
3. Ngh hu sm
Cung cn bng cu
1. Thay th
2. Thuyn chuyn ni b, b tr li
4. Cho thi vic
5. Chia s cng vic
2001 by Prentice Hall
PGS. TS Trn Kim Dung H Kinh t HCM 48
L do cng ty tuyn lao ng
tm thi/ hp ng thi v:
d. Tn dng lao ng sinh vin trong k ngh
e. Khi lm thm ngoi gi tr nn bt li cho
doanh nghip
c. Gim chi ph nhn s cho doanh nghip
b. Gim chi ph o to
a. Khi cng vic thi v cng thng
25
PGS. TS Trn Kim Dung H Kinh t HCM 49
Ngn sch phng
Ngn sch hot ng chc nng
Chi ph vn phng
Qu lng
PGS. TS Trn Kim Dung H Kinh t HCM 50
Ngn sch phng
Chi ph tip khch, ngoi giao
Chi ph cng tc ca CBNV phng
- Nhn s thu ngoi, v.v
- T vn
Thu khon
- Ph qung co, mua thi trc
nghim,v.v
Ph, l ph
Cc hot ng khc (vn ngh, th
thao,v.v..)
- Ngy hi vic lm,v.v
T chc s kin
- o to ni b
- o to bn ngoi
o to, hun luyn
a). Chi ph t chc cc hot ng NNL
Tng ngn sch cho phng nhn lc
- Cc chi ph khc c tnh cht lng
- Phc li
- Thng
- Bo him (y t, x hi, tht nghip,v.v)
- Lng ngoi gi
- Ph cp khc
- Ph cp trong lng
- Lng
c). Qu lng
- Tp ch, n phm chuyn ngnh
- Chi ph in thoi
- Chi ph dng vn phng (giy, mc,
vit...)
b). Chi ph vn phng
26
PGS. TS Trn Kim Dung H Kinh t HCM 51
.
PGS. TS Trn Kim Dung H Kinh t HCM 52
27
PGS. TS Trn Kim Dung H Kinh t HCM 53
.
PGS. TS Trn Kim Dung H Kinh t HCM 54
28
PGS. TS Trn Kim Dung H Kinh t HCM 55
PGS. TS Trn Kim Dung H Kinh t HCM 56
Nguyn tc thc hin tinh gin bin
ch
1. Gim nhn vin, khng gim cng vic
2. Ch trng hiu qu ca t chc
3. Cng bng, khch quan
4. Quan tm c ngi ra i va ngi li
29
PGS. TS Trn Kim Dung H Kinh t HCM 57
Quy trnh thc hin
tinh gin bin ch
1. Xc nh cc chc danh cn thit
2. Xy dng bn m t cng vic, tiu chun nghip v
nhn vin
3. Phn loi nhn vin, xc nh ai l ngi ph hp
nht cho tng chc danh
4. p dng chnh sch tinh gin c phn bit
PGS. TS Trn Kim Dung H Kinh t HCM 58
Bi tp xc nh nhu cu nhn
s
planning
templates.p
pt
KH
nhn
s
K hach
Sn
lng
Doanh s
nh
mc
mi
nh
mc
hin
ti
Nhn
s hin
c
Chc
danh
30
PGS. TS Trn Kim Dung H Kinh t HCM 59
Chng 3: PHN TCH CNG VIC
Sinh vin c th:
Hiu c vai tro, khi nim PTCV
Bit quy trnh va cch thc thc hin PTCV
PGS. TS Trn Kim Dung H Kinh t HCM 60
Phn tch cng vic
Phn tch cng vic l qu trnh
nghin cu ni dung cng vic nhm
xc nh iu kin tin hnh, cc
nhim v, trch nhim, quyn hn khi
thc hin cng vic va cc phm
cht, ky nng nhn vin cn thit
phi c thc hin tt cng vic.
31
PGS. TS Trn Kim Dung H Kinh t HCM 61
Khi no cn phn tch cng
vic
Khi t chc mi thnh lp
Khi thm chc danh mi
Khi t chc thay i do cc tc ng: KHKT mi,
phng php mi, th tc thay i, h thng mi.
Khi gp kh khn trong nh gi kt qu, phn
cng giao vic
C s thay th nhng nhn s phc v ti mt v tr
lu nm,
PGS. TS Trn Kim Dung H Kinh t HCM 62
ngha ca phn tch cng vic
C s khoa hc cho vic sp xp,
thuyn chuyn, thng thng
Loi b bt bnh ng v mc lng
thng qua nhim v v cng vic
To kch thch lao ng qua vic sp xp
cc mc thng thng
Tit kim thi gian, sc lc qua vic tiu
chun ho cng vic
32
PGS. TS Trn Kim Dung H Kinh t HCM 63
S dng hp l L
Gim bt s ngi cn thay th do thiu hiu
bit v cng vic trnh
To c s cp qun tr v nhn vin hiu nhau
nhiu hn
ngha ca phn tch cng vic
PGS. TS Trn Kim Dung H Kinh t HCM 64
Bn m t cng vic
Nhn din cng vic
Tm tt cng vic
Cc mi quan h
Chc nng, trch nhim
Quyn hn
Tiu chun mu
iu kin lm vic
phan tich cong viec KPI-VN 1.xls
33
PGS. TS Trn Kim Dung H Kinh t HCM 65
Tiu chun nghip v nhn vin
Trnh vn ha, chuyn mn
Ngoi ng,Vi tnh
Kinh nghim
Cc phm cht c nhn
c im c nhn
PGS. TS Trn Kim Dung H Kinh t HCM 66
Cc ng dng ca bng MTCV
-Ti c cu t chc
-Thu ht, tuyn dng, b nhim
-Phn cng giao vic
- o to, hun luyn
- nh gi hiu qu lm vic
- nh gi nng lc
- Xc nh gi tr cng vic
34
PGS. TS Trn Kim Dung H Kinh t HCM 67
Ai s tin hnh phn tch cng vic?
Chuyn gia bn ngoi.
Chuyn gia bn trong
Ngi gim st (cp trn trc tip).
Ngi thc hin cng vic
Theo bn, h s c vai tr v nn phi hp
lm vic nh th no c cht lng m t
cng vic cao?
PGS. TS Trn Kim Dung H Kinh t HCM 68
Nhng thng tin c bn cn thu
thp trong phn tch cng vic
1. S t chc, qui trnh lm vic
2. S quy trnh cng ngh v bng m t
cng vic c
3. Cc mi quan h trong cng vic
4. Nhim v, trch nhim, cc hot ng
thc t ca nhn vin tin hnh
5. My mc, thit b k thut
6. Tiu chun nh gi kt qu
7. iu kin v sinh lao ng
35
PGS. TS Trn Kim Dung H Kinh t HCM 69
Trnh t thc hin phn tch cng vic.
X mc ch s dng thng tin v PTCV
Thu thp thng tin c bn
La chn CV tiu biu
Thu thp thng tin PTCV
Kim tra li thng tin
Thit k bn m t CV v tiu chun cng vic
PGS. TS Trn Kim Dung H Kinh t HCM 70
Nhn din cng vic
tn cng vic;
m s ca cng vic;
cp bc cng vic;
nhn vin thc hin cng vic;
cn b lnh o, gim st tnh hnh thc
hin cng vic;
ngi thc hin va ngi ph duyt
bng m ta cng vic.
36
PGS. TS Trn Kim Dung H Kinh t HCM 71
Nhn din cng vic
PGS. TS Trn Kim Dung H Kinh t HCM 72
L tn: Thc hin cng tc l tn, trc
in thoi & tip, hng dn khch n
lin h cng vic.
Nhn vin qun l ti sn, trang thit b
ca cng ty: Chu trch nhim trong hot
ng qun l ti sn, c s vt cht, trang
thit b ca Cng ty.
37
PGS. TS Trn Kim Dung H Kinh t HCM 73
Thc hnh
Theo bn, c kh khn g khi vit tm tt
cng vic?
Bn s vit Tm tt cng vic cho cng
vic bn ang thc hin nh th no?
PGS. TS Trn Kim Dung H Kinh t HCM 74
Cc mi quan h trong cng
vic
Ai l ngi qun l trc tip?
Trc tip qun l ai? v vn g?
Quan h ng nghip?
Quan h bn ngoi theo tng chc nng
cng vic?
Kt qu cn c cho cc mi quan h cng
vic ny l g?
38
PGS. TS Trn Kim Dung H Kinh t HCM 75
Chc nng, nhim v
Cc chc nng nghip v?
Cc chc nng h thng?
PGS. TS Trn Kim Dung H Kinh t HCM 76
Qun l b phn
Thng k tng hp
Kim tra, gim st
T vn, hng dn
Thc hin v phi
hp thc hin
Tham mu, thit lp
chin lc chnh
sch, k hoch
g e d c b a
Chc nng nghip v
39
PGS. TS Trn Kim Dung H Kinh t HCM 77
Nhng thng tin c bn cn thu
thp trong phn tch cng vic
1. S t chc, qui trnh lm vic
2. S quy trnh cng ngh v bng m t
cng vic c
3. Cc mi quan h trong cng vic
4. Nhim v, trch nhim, cc hot ng thc
t ca nhn vin tin hnh
5. My mc, thit b k thut
6. Tiu chun nh gi kt qu
7. iu kin v sinh lao ng
PGS. TS Trn Kim Dung H Kinh t HCM 78
Thu thp thng tin PTCV
Phng vn
Bn cu hi
Quan st
40
PGS. TS Trn Kim Dung H Kinh t HCM 79
Phng vn
C nhn phng vn tng nhn vin
Phng vn cc nhm c cng mt cng
vic
Cp qun tr trc tuyn phng vn mt
hoc nhiu nh qun tr bit cng vic

PGS. TS Trn Kim Dung H Kinh t HCM 80

Phng vn
-u im:
-Pht hin ra nhiu thng tin v cc hot ng, cc
quan h quan trng trong cng vic m cc phng
php khc khng th tm ra c
+ Linh hot.
+ Cho c hi giao lu, gii thch cc yu cu v chc
nng ca cng vic.
+ Nh qun l nm c tm t, nguyn vng ca
nhn vin.
+ Nhn vin nm c yu cu ca nh qun l.
41
PGS. TS Trn Kim Dung H Kinh t HCM 81
1.Phng vn
+NHC IM:
Ngi phng vn c th cung cp cc
thng tin sai lch hoc khng mun tr li
Tn nhiu thi gian, chi ph phng vn
tng nhn vin.
PGS. TS Trn Kim Dung H Kinh t HCM 82
Phng php: Bn cu hi
Bn cu hi lit k nhng cu hi chun b
k lng t trc: Cu trc ngn gn, xoay
quanh trng tm.
42
PGS. TS Trn Kim Dung H Kinh t HCM 83
u im
Bng cu hi cung
cp thng tin nhanh
hn,nhiu hn phng
vn.
Chi ph thp hn so
vi phng php
phng vn.
Hn ch t duy ca ngi
c hi do b khng ch
v ni dung bng cu hi.
C th thu thp thng tin
khng c hoc s
cu tr li khng nhiu.
Nhc im
PGS. TS Trn Kim Dung H Kinh t HCM 84
+ Cu trc ca cc cu hi: cn xoay quanh trng
tm cc vn phi nghin c v bn cu hi nn
ngn gn.
+ Cch thc t cu hi: cu hi cn n gin, d
hiu, d tr li v c th tr li ngn gn
+ Ni thc hin: nn nhn vin thc hin bn cu
hi ngay ti ni lm vic.
Bn cu hi
43
PGS. TS Trn Kim Dung H Kinh t HCM 85
Quan st
Quan st c th kt hp vi phng vn
Ghi chp y
Ni chuyn vi ngi c quan st gii
thch l do
Nu cu hi
PGS. TS Trn Kim Dung H Kinh t HCM 86
QUAN ST
u im:
+ Cho php nh phn tch ch ra y v chi
tit thi gian, mc thng xuyn, tnh phc
tp ca cc nhim v, trch nhim khi thc
hin cc cng vic khc nhau, cc thng tin v
iu kin lm vic v hiu qu thc hin cng
vic.
+ S dng hu hiu i vi cc cng vic c th
o lng, d quan st thy.
n gian, d thc hin v chi ph thp
44
PGS. TS Trn Kim Dung H Kinh t HCM 87
QUAN ST
- Nhc im:
C th cung cp cc thng tin thiu chnh xc
do hi chng Hawthone
Khng m t y v su sc cng vic.
PGS. TS Trn Kim Dung H Kinh t HCM 88
Lu : QuAN ST
+ Quan st kt hp vi cc phng tin k thut nh
quay phim video, n chiu, ng h bm giy nhm
ghi li cac hao ph thi gian trong thc hin cng
vic.
+ Quan st theo chu k ca cng vic hon chnh.
+ Ni chuyn trc tip vi cac nhn vin thc hin cng
vic tm hiu nhng iu cha r hoc b sung
nhng thiu st trong qu trnh quan st
45
PGS. TS Trn Kim Dung H Kinh t HCM 89
H s n nh ca dy s bm gi
Thuc hIon
fron may
1uy + may Thu cong
San xuaf
khoI
l.2 l.5 2
Hang Ioaf
Ion
l.2 l.8 2.3
Hang Ioaf
vua
l.2 2 2.5
Hang Ioaf
nho
l.3 2 3
PGS. TS Trn Kim Dung H Kinh t HCM 90
S LN BM GI TI THIU
.
Ktc
Mc o chnh xac (%)
95 90 85 80
1.2 10 7 5 4
1.5 17 10 7 5
1.7 25 12 9 6
2.0 30 14 11 7
2.5 40 16 13 8
2.7 45 18 15 9
3.0 50 20 17 10
46
PGS. TS Trn Kim Dung H Kinh t HCM 91
KIM TRA, XC MINH TNH
CHNH XC CA THNG TIN
Thng tin thu thp phn tch cng vic cn
c kim tra li v mc chnh xc v y
thng qua chnh cc nhn vin thc hin
cng vic hoc cc v lnh o, c trch nhim
gim st cng vic .
PGS. TS Trn Kim Dung H Kinh t HCM 92
Kin thc v cng vic
1.Yu cu o to CHUYN MN thc hin tt cng vic
2.Yu cu o to nghip v
Hiu bit v cng ty
Nng lc lm vic vi ngi khc
Nng lc lm vic chuyn mn, nghip v
Nng lc t duy sng to
47
PGS. TS Trn Kim Dung H Kinh t HCM 93
K nng lmvic
2.1 ngoi ng
2.2 my mc thit b
vi tnh
MMTB chuyn dng
2.3 K nng lm vic vi
thng tin d liu
thu thp thng tin
tnh ton, x l
phn tch, tng hp, bo
co
2.4 K nng lm vic vi
ngi khc
giao tip
phi hp, lm vic theo
nhm
m phn thng
lng
2.5 K nng qun l
hoch nh
t chc, iu hnh cng
vic
ra quyt nh
kim tra gim st
PGS. TS Trn Kim Dung H Kinh t HCM 94
Ti liu tham kho
http://stats.bls.gov
http://online.onetcenter.org/
48
PGS. TS Trn Kim Dung H Kinh t HCM 95
Phn tch dng cng vic
Qu trnh kim tra,xem xt xem cc cng
vic a c to ra hoc to thm gia tr
trong qu trnh kinh doanh nh th no
PGS. TS Trn Kim Dung H Kinh t HCM 96
Ti lp qu trnh kinh doanh
Suy ngh li cn bn va ti thit
lp tn gc qu trnh kinh
doanh t c s ci
thin vt bc i vi cc ch
tiu ct yu va va c tnh nht
thi nh gia c, cht lng,
s phc v nhanh chng.
49
PGS. TS Trn Kim Dung H Kinh t HCM 97
Thit k cng vic
o n gin ho cng vic
o Lm giu ni dung cng vic
o Lun phin thay i cng vic
o a dng ha cng vic
o Da theo nhm
PGS. TS Trn Kim Dung H Kinh t HCM 98
Dng cng vic
Hiu qu Vs
i mi
Kim sot Vs
Linh hot
M t cngvic rrng Vs
Nhmcngvic
Hoch nh chi tit Vs
Hu nh 0 hoch nh
50
PGS. TS Trn Kim Dung H Kinh t HCM 99
phan cong chuc nang nhiem vu.xls
PGS. TS Trn Kim Dung H Kinh t HCM 100
article 2 phan cong chuc nang24.doc
phan cong chuc nang nhiem vu.xls
51
PGS. TS Trn Kim Dung H Kinh t HCM 101
Chng 4: Tuyn dng
Mc tiu:
Tuyn c ng ngi cho ng
vic, vo ng thi im cn thit
neu ban muon co hoa.ppt
PGS. TS Trn Kim Dung H Kinh t HCM 102
Mc tiu:
^Thit k cc chnh sch tuyn dng
^Hiu va thit k quy trnh tuyn dng
^Rn luyn ky nng phng vn
^Bit cch la chn, t chc bi thi trc
nghim
^Thit k mu qung co tuyn dng
52
PGS. TS Trn Kim Dung H Kinh t HCM 103
Khuynh hng tuyn dng hin nay
^Tinh gin bin ch, thu gn i ngu lao
ng chnh thc
^Nhu cu sng lc va hot ng ca
dch v lao ng, head hunter tng
^Ch trng cc ky nng tuyn dng hin
i
^p lc tuyn dng c hiu qu cao
^tho an thit cao.pps
PGS. TS Trn Kim Dung H Kinh t HCM 104
Xc nh nhu cu tuyn dng
theo ISO 9001
Cc phng ban xc nh nhu cu cn
tuyn
Lp bn m t cng vic va tiu chun
nghip v cho chc danh cn tuyn
Phng t chc xem xt kha nng cung
cp t trong ni b
Tng hp nhu cu tuyn t bn ngoi
Trnh gim c ky duyt
53
PGS. TS Trn Kim Dung H Kinh t HCM 105
Quy trnh tuyn dng
1. Chun b tuyn dng
2. Thng bo tuyn dng
3. Thu nhn, nghin cu h s
4. Phng vn s b
5. Kim tra, trc nghim
6. Phng vn su
7. Xc minh, iu tra
8. Khm sc khe
9. Ra quyt nh tuyn dng th
10. Th vic
11. B tr cng vic
PGS. TS Trn Kim Dung H Kinh t HCM 106
Cc Quyt nh Khi Thit K Cng
Vic
Al
Khu nung
uo dong
chun tuy
vu tr oc
cou nhun
oc
O DA|
V tr
du y
cou to
choc, v
tr no
um voc
1Al SAO
Moc too
cong voc
cou to choc,
moc too vu
dong oc cou
cong nhun
VlLC
Cl
Cuc
nhom
vo so
dooc
thoc
hon
CACH
NAO
lhoong
phup
thoc
hon vu
dong
oc
KHl NAO
1ho gun
vu tho
dom
trong
dong
cong voc
Cuo troc
cong voc
co bun
54
PGS. TS Trn Kim Dung H Kinh t HCM 107
Chnh sch tuyn dng
neu ban muon co hoa.ppt
1. Ngun tuyn dng
2. Mc chuyn mn ha
3. Tiu chun
4. nh hng cng vic/cng ty
5. Th tc, quy trnh tuyn
6. Cc chnh sch h tr
PGS. TS Trn Kim Dung H Kinh t HCM 108
Hnh thc thu ht ng vin
Thng bo ni b
Qung co/yt th
Trung tm dch v lao
ng/ head hunter
Trng/ trung tm
o to
Hi ch vic lm
Internet
ng vin t n
Nhn vin cng ty
gii thiu
Thc tp
Gii thiu ca chnh
quyn a phng
Th tay
55
PGS. TS Trn Kim Dung H Kinh t HCM 109
M hnh tuyn dng
Thnh tr
(tinh gin)
i banh
(Tuyn)
Cu lc b
(Duy tr)
Hc vin
(pht trin)
Dng phn cng b tr
C nhn Nhm
M c
ng ca
Dng thu ht
PGS. TS Trn Kim Dung H Kinh t HCM 110
Ngi sao 1-10% Ngi gy ri
Con b sa 80% G mc
Kt qu thc hin cng vic
Cao Thp
cao
Thp
Nng lc
C nhn
56
PGS. TS Trn Kim Dung H Kinh t HCM 111
Yu cu ca nha tuyn dng
Trnh hc vn o to ph hp
Ky nng,kinh nghim
Nhit tnh, am m cng vic
Trung thc
Thng minh
Tham vng, ch quyt tm
Kin thc hiu bit rng
PGS. TS Trn Kim Dung H Kinh t HCM 112
Tuyn chn nhn vin cho cc
nhim v quc t
Ch trng nhy cm vn ha
Thit lp hi ng tuyn chn nhng
ngi cng tc nc ngoi
Yu cu kinh nghim quc t
M rng c hi tuyn ngi sinh
nc ngoi
Tm hiu, nh gia cc thnh vin gia
nh ng vin
57
PGS. TS Trn Kim Dung H Kinh t HCM 113
Cch tip cn qun tr cc chi
nhnh/ lin doanh quc t
+Ethnocentric
+Polycentric
+Regioncentric
+Geocentric
PGS. TS Trn Kim Dung H Kinh t HCM 114
Chun b tuyn dng
Tng hp nhu cu tuyn dng cho
tng chc danh
Thnh lp hi ng tuyn dng
Nghin cu cc ti liu lin quan n
tuyn dng
Thit lp/thc hin chnh sch tuyn
dng
58
PGS. TS Trn Kim Dung H Kinh t HCM 115
Cc cng c la chn
gTh gii thiu
gMu h s xin vic
gKim tra nng lc
gKim tra,trc nghim v c tnh, tnh
cch
gPhng vn
gTm hiu ti ni cng tc c
gTrung tm nh gia
PGS. TS Trn Kim Dung H Kinh t HCM 116
Yu cu i vi h s ng vin
gCung cp thng tin c bn
gCho php nh gia kha nng thng tin
ca ng vin
gCho php nh gia tnh n nh ca ng
vin
gCho php nh gia tham vng, m
c,v.vca ng vin
59
PGS. TS Trn Kim Dung H Kinh t HCM 117
Ni dung trong h s xin vic
1. Thng tin c nhn
2. Vic lm
3. Ky nng thc hnh
4. Hc vn
5. Thnh tch, ky lut
6. Hot ng xa hi
7. Nng khiu, s thch, u im khc
8. Ngi tham kho
9. Cam kt c nhn
PGS. TS Trn Kim Dung H Kinh t HCM 118
1. Khng ro rng v qu trnh cng tc
2. Khong thi gian di gia hai cng
vic
3. Thay i cng vic nhanh
4. Li chnh t, ng php, cu tha
5. Sao chp
Lu khi c bn h s ng vin
60
PGS. TS Trn Kim Dung H Kinh t HCM 119
nh gia cht lng mu qung co
1. Tn ta hp dn
2. Yu cu trch nhim cng vic
3. Tiu chun ng vin
4. Xc nh ro i tng cn
tuyn
5. Quyn li ng vin
6. R rng, sng to
7. Trung thc
8. S dng din tch qung co
hiu qu, trnh by p
9. Ni qung co ph hp
PGS. TS Trn Kim Dung H Kinh t HCM 120
Yu cu trch nhim trong cng vic
Phi hp vin- phn phi vt t
Phi hp vic cung cp vt t cho cc c s theo k
hoch
m bo mc hng tn kho hng thnh phm p ng
yu cu KH ca khch hng theo chun mc quc
t
Pht trin mng li phn phi va giao hng trn ton
quc
Chu trch nhim ton b v xut nhp khu hng ha
Cung cp dch v hon ho va h tr khch hng theo
chun mc quc t
61
PGS. TS Trn Kim Dung H Kinh t HCM 121
Bi tp phn tch: Tuyn k ton trng
1. C t nht 3 nm kinh nghim k ton quc t
2. Tt nghip i hc hoc tng ng
3. C chng ch k ton trng
4. Ting Anh thng tho
5. 23 tui tr ln
6. Nam hoc n
7. Tnh tnh vui v nh nhn
Ai c nhu cu vui lng lin h c A vo ngy
.ti.
PGS. TS Trn Kim Dung H Kinh t HCM 122
Chun b phng vn
gPhn tch cng vic
gNghin cu ky h s ng vin
gThng bo v phng vn
gChun b cu hi phng vn
62
PGS. TS Trn Kim Dung H Kinh t HCM 123
Ni dung cu hi phng vn
1. Cu hi khi ng
2. Cng vic lm c
3. Gio dc, o to
4. Tnh hnh, cch thc thc hin cng vic
5. Mc tiu ngh nghip, t nh gia bn thn
6. S thch, tnh n nh, chn chn
7. ng c thc y, chun mc cng vic
8. Ngh thut lnh o, ky nng trnh by (vit, ni)
9. Tnh sng to, linh hot trong cng vic
10.Kh nng chu ng p lc cao
baigiang ngu ngon\Cau_hoi_ve_luan_ly_dao_duc.pps
PGS. TS Trn Kim Dung H Kinh t HCM 124
Cu hi phng vn
1. Cu hi chung
2. Cu hi c trng
3. Cu hi ring bit
4. Cu hi m
5. Cu hi ng
6. Cu hi khng nh
7. Cu hi tnh hung
63
PGS. TS Trn Kim Dung H Kinh t HCM 125
Hnh thc phng vn
1. Theo mu sn
2. Nhm
3. Cng thng
4. B mt
5. Khng c mu sn
PGS. TS Trn Kim Dung H Kinh t HCM 126
Ky nng phng vn
1. Quan st
2. Lng nghe
3. t cu hi
4. Ghi chp
baigiang ngu ngon\hut giai Nobel.ppt
64
PGS. TS Trn Kim Dung H Kinh t HCM 127
Cc li thng mc trong
phng vn
nh kin bac sy.pps
Thin kin
Mm cu tra li
Vi va
Tng t
Thu thp thng tin thiu/khng ph hp
baigiang ngu ngon\Cau_hoi_ve_luan_ly_dao_duc.pps
PGS. TS Trn Kim Dung H Kinh t HCM 128
Ngn hng cu hi
1. Xc nh cc nhm yu cu trch nhim
chnh
2. Thu thp cc tnh hung th hin cc
yu cu trch nhim
3. Xy dng phng n tra li
4. Tng hp kt qu nh gia
5. p dng th
6. iu chnh
65
PGS. TS Trn Kim Dung H Kinh t HCM 129
Hnh thc kim tra, trc nghim
=Tri thc hiu bit
=S kho lo, th lc
=Tm l, s thch
=Thnh tch
=Kh nng thc hnh
PGS. TS Trn Kim Dung H Kinh t HCM 130
QU TRNH XY DNG BI
THI, TRC NGHIM
=Bc 1: Phn tch cng vic.
=
=Bc 2: La chn ni dung nh gia
=Bc 3: T chc thc hin
=
=Bc 4: Rt kinh nghim, hon chnh
66
PGS. TS Trn Kim Dung H Kinh t HCM 131
Phng php nh gia
g Loi trc tip tng vng
gnh gia tng hp chung
gThng k
PGS. TS Trn Kim Dung H Kinh t HCM 132
Tng hp kt qu nh gia
gKin thc vn bng
gThnh tch thc hin cng vic
gThm nin, chc v
gc im thnh phn c nhn
gKy nng
gNghip v chuyn mn, ky thut
gPhm cht c nhn
67
PGS. TS Trn Kim Dung H Kinh t HCM 133
Xa hi ho nhn vin
=Gii thiu v cng ty, cng vic
=Gii thiu nhm, b phn lm vic
=Giao lu
=Hp ng trch nhim
PGS. TS Trn Kim Dung H Kinh t HCM 134
nh gia kt qu tuyn dng
+ S lng ng vin
+ S lng ng vin c ngh
+ S ngi chp nhn
+ Tng chi ph
+ T l ngh vic sau 1 nm
+ Kt qu thc hin cng vic sau 1 nm
68
PGS. TS Trn Kim Dung H Kinh t HCM 135
Cc trang web tuyn dng
bwww.vietnamworks.com
www.kiemviec.com
www.hrvietnam.com
www.24h.com.vn
www.1001vieclam.com
www.cohoivieclam.com
www.jobvn.com
www.jobsvietnam.com.vn
www.hotjobs.com.vn
www.tuyendung.com
www.careerlink.vn
www.workinvietnam.com
www.vieclamviet.com
www.vieclambank.com
www.chovieclam.net
www.vntica.com
vncomputerjobs.com
www.mangtuyendung.com
www.vinahotjobs.com
tuyendungvietnam.net
www.vieclamhcm.net
www.mangtuyendung.com.vn
www.tuyendung.com.vn/
www.vieclamvina.com
www.vieclamhanoi.net
www.vietnamhrlink.com
PGS. TS Trn Kim Dung H Kinh t HCM 136
Chng 5: o to va pht trin
Quy tc Pareto
20%--->80%
Phng php qun tr
Quy ch gio dc
Cch t chc
Phng php ng vin, kch
thch
o to hun luyn
69
PGS. TS Trn Kim Dung H Kinh t HCM 137
Mc tiu gip sinh vin bit:
1. Khi nim v o to v pht trin
2. Phn loi cc hnh thc o to
3. Cc phng php xc nh nhu cu o
to
4. Cc phng php o to thng dng
5. nh gi hiu qu o to
PGS. TS Trn Kim Dung H Kinh t HCM 138
VAI TR CA O TO V PHT TRIN

Tho mn nhu cu pht trin cho nhn vin

Nng cao nng lc cnh tranh

Chun b i ng cn b qun l, chuyn mn k cn

Hng dn cng vic cho nhn vin mi

Gii quyt cc vn t chc

Trnh tnh trng qun l li thi

Cp nht cc k nng, kin thc mi cho nhn vin

Trc tip gip nhn vin thc hin cng vic tt hn

70
PGS. TS Trn Kim Dung H Kinh t HCM 139
KHI NIM O TO PHT TRIN
Chun b cho tng lai
Khc phc s thiu ht v kin
thc v k nng hin ti
Mc ch
Di hn Ngn hn Thi gian
C nhn v t chc C nhn Phm vi
Cng vic tng lai Cng vic hin ti Tp trung
Cc hot ng hc tp vt ra
khi phm vi cng vic trc mt
ca ngi lao ng, nhm m ra
cho h nhng cng vic mi da
trn c s nhng nh hng
tng lai ca t chc
Cc hot ng hc tp nhm gip
cho ngi lao ng c th thc
hin c hiu qu hn chc nng,
nhim v ca mnh
Khi
nim
Pht trin o to
PGS. TS Trn Kim Dung H Kinh t HCM 140
Cac bac thang cua hoc tap
=Khong nhan thc c la mnh khong biet
Khong biet mot so th
=Nhan thc c nhng han che, khiem
khuyet cua mnh.
Nhan thc va san sang e hoc tap.
=Tam nam c ky nang
Nam vng ky nang
=Co nang lc ma khong e y en
at mc tuyet nh
71
PGS. TS Trn Kim Dung H Kinh t HCM 141
Xu hng o to
THAN TUONG CUA CHUOT.pps
1. a dng ha loi hnh va ni dung o to
2. Ch trng o to gii quyt xung t
3. Hun luyn nghip v, ky thut
4. o to ky nng gii quyt vn va lm vic
theo nhm
5. o to cht lng
6. o to theo yu cu khch hng
7. Cch tip cn chi ph - li ch
PGS. TS Trn Kim Dung H Kinh t HCM 142
CC VN TRONG O TO
co to khng gn vi chin lc kinh
doanh
cKhng c chin lc o to
cKhng xc nh ng i tng, nhu cu,
ni dung o to
cKhng c ngi chu trch nhim c th
cKhng nh gia kt qu o to
cT chc cc kho hc khng c hiu qu
72
PGS. TS Trn Kim Dung H Kinh t HCM 143
Quy trnh o to
1. Xc nh nhu cu o to
2. Xc nh cch thc thoa mn nhu
cu
3. Thc hin chng trnh o to
4. nh gia kt qu o to
144
QA TRNH XC NH
NHU CU O TO
Nhu cu o to
ca doanh nghip
Cng vic hin nay Cng vic sp ti
Kt qu
thc hin
thc t
Kt qu
thc hin
d tnh
Nng lc
hin nay
Nng lc
cn c
Chnh lch: nhu cu
xc nh bng cch
kim tra vic thc hin
Chnh lch: nhu cu xc
nh bng cc kim tra
nng lc
Nhu cu o to
ca tng ngi
Tng lai
Nhu cu b
sung xc
nh bi ban
qun tr cao
cp
73
PGS. TS Trn Kim Dung H Kinh t HCM 145
Phn tch nhu cu o to
Phn tch
nhn
vin
I.T
BUYING
Phn tch
nhu cu
o to
Phn tch
doanh
nghip
Phn tch
tc
nghip
PGS. TS Trn Kim Dung H Kinh t HCM 146
Xc nh & phn tch nhu cu
o to
1
Phn tch
nhu cu
o to
3
La chn
i tng
o to
2
Xc nh
mc tiu
o to
74
PGS. TS Trn Kim Dung H Kinh t HCM 147
PHN LOI O TO

-o to mi
-o to li
Theo i tng
hc vin
-o to ti ni lm vic
-o to ngoi ni lm vic
Theo a im o
to
-o to chnh quy
-o to ti chc
Cch thc t chc
-o to hng dn cng vic
-o to hun luyn k nng
-o to v pht trin cc nng lc qun tr
-o to v nng cao trnh chuyn mn
k thut
Theo mc ch ca
ni dung o to
-o to nh hng cng vic
-o to nh hng doanh nghip
nh hng ni
dung o to
Hnh thc o to Cn c
PGS. TS Trn Kim Dung H Kinh t HCM 148
Hnh thc o to
nh hng ni dung:
Cng vic
Doanh nghip
75
PGS. TS Trn Kim Dung H Kinh t HCM 149
Hnh thc o to
Cch thc t chc o to:
Chnh quy
Ti chc
Lp cnh x nghip
Km cp ti ch
PGS. TS Trn Kim Dung H Kinh t HCM 150
Hnh thc o to
Mc ch ca ni dung o to:
Hun luyn ky nng nghip v
An ton lao ng
Pht trin ky nng qun tr
Pht trin k nng mm
baigiang ngu ngon\Geese viet.pps
baigiang ngu ngon\who moved my cheese VIET.pps
76
PGS. TS Trn Kim Dung H Kinh t HCM 151
Hnh thc o to
a im o to:
ti ni lm vic
Ngoi ni lm vic
PGS. TS Trn Kim Dung H Kinh t HCM 152
Hnh thc o to
i tng o to:
Mi
C/o to li
77
PGS. TS Trn Kim Dung H Kinh t HCM 153
PHNG PHP O TO
Phng php o to l cch thc truyn ti
ni dung o to n ngi hc nhm t
c mc tiu o to.
Ni dung o to tr li cho cu hi o to
ci g,
phng php o to tr li cho cu hi:
o to nh th no.
PGS. TS Trn Kim Dung H Kinh t HCM 154
PHN LOI PHNG PHP O TO
a) cch thc ging vin giao tip vi hc vin:
tip xc c nhn,
tip xc nhm
thng qua phng tin truyn thng.
b) cc cng c c s dng trong qu trnh o
to.

78
PGS. TS Trn Kim Dung H Kinh t HCM 155
PPT: Cch thc ging vin
giao tip vi hc vin
Ging bi/ thuyt trnh
Bi tp.
Tho lun nhm.
Phn tch tnh hung.
Tr chi qun tr.
Phng php hi tho.
Phng php ng vai.
M phng
Hc tp bng cch ging
dy (tiu gio vin).
ng no (brain
storming).
Hun luyn theo m hnh
hnh vi mu.
Hc tp bng phng
php gii quyt vn
(Problem based learning-
PBL).
PGS. TS Trn Kim Dung H Kinh t HCM 156
PPT: Theo cc cng c c s
dng cho hot ng o to
Bng - phn
Bng giy - bt d
n chiu
Video, phim
My vi tnh
79
PGS. TS Trn Kim Dung H Kinh t HCM 157
Phng php o to ti ni lm vic
Km cp, hng dn ti ch
C vn/ t vn
Hun luyn
Thc tp
Lun phin thay i cng vic
PGS. TS Trn Kim Dung H Kinh t HCM 158
o to ngoi ni lm vic
phm vi p dng hp
hng dn hnh vi nhn vin
trong tng trng hp c th
Phng php hun
luyn theo m hnh mu
(8)
phm vi hp khng tn km, th v
Phng php nhp vai
(7)
tn km
trang b kin thc y c h
thng
Chng trnh lin h vi
cc trng i hc (6)
tn nhiu thi gian, phm
vi hp
n gin, d t chc
Phng php hi tho
(5)
chi ph cao, phng n lp
sn khng pht huy sng
to
sinh ng, hc c cch phn
on nhng tc ng ca mi
trng, kh nng gii quyt vn
v xy dng chin lc & chnh
sch kinh doanh; kh nng th
lnh, hp tc, lm vic tp th
Tr chi qun tr (4)
tn nhiu thi gian, phm
vi hp
kh nng phn tch, gii quyt vn
thc t
Phng php nghin
cu tnh hung (3)
Nhc u Phng php
80
PGS. TS Trn Kim Dung H Kinh t HCM 159
159
Phng php o to
1. Ging bi ti lp hc
2. C vn v hun luyn
3. Bi tp tnh hung
4. Lm hnh mu v hnh vi
5. ng vai
6. o to hc vic
7. Hi tho
8. M phng/video clips
9. Cc tr chi kinh doanh
10. Tham quan
11. Gii quyt vn
12The in-basket
13.Hc t xa v hc qua
mng c hnh nh (video
conference)
14.o to trn my vi tnh
15.o to s dng hnh nh
o nh tht
16.Hc qua mng E-learning
(Web-based)
17.o to cm tay ch vic
18.Lun chuyn cng vic
19. Thc tp,
20. Giao lu vi khch mi
PGS. TS Trn Kim Dung H Kinh t HCM 160
Ngi ln hc nh th no
1. Hc ci m h cho l c li
2. Hc thng qua thc hnh
3. Thu nhn thng tin phn hi, t rt ra kt
lun va tng kt cch lm tt nht
81
PGS. TS Trn Kim Dung H Kinh t HCM 161
So snh cc hnh thc o to
Gii hn v s lng ngi c o to
di thi gian o to
Tnh ch ng, linh hot khi t chc
chng trnh o to
Chi ph o to
Cht lng o to
PGS. TS Trn Kim Dung H Kinh t HCM 162
Phn tch chi ph li ch
trong o to
1. Chi ph o to:
2. Ti chnh
3. Chi ph trc tip
4. Hc ph, ti liu, gio trnh,v.v
5. Tin i li, n tng thm
6. Chi ph khc
7. Chi ph c hi
8. Tm sinh l
82
PGS. TS Trn Kim Dung H Kinh t HCM 163
Li ch trong o to
Ti chnh:
C hi vic lm
Thu nhp cao
C hi thng tin
Phi ti chnh:
Kin thc hiu bit cuc sng
c tn trng
PGS. TS Trn Kim Dung H Kinh t HCM 164
NH GI HIU QU O TO
Giai on 1: hc vin tip thu, hc hi
c g sau kha hc
Giai on 2: hc vin p dng cc kin
thc k nng hc hi c vo thc t
cng vic.
83
PGS. TS Trn Kim Dung H Kinh t HCM 165
CC PHNG PHP NH GI
1. Phn tch thc nghim
2. nh gi nhng thay i ca hc vin
3. nh gi nh lng hiu qu o to
PGS. TS Trn Kim Dung H Kinh t HCM 166
NH GI HIU QU O TO
Phn tch thc nghim
nh gi nhng thay i ca hc vin
nh gi nh lng hiu qu o to
84
PGS. TS Trn Kim Dung H Kinh t HCM 167
Chng 6: nh gia kt qu
Mc tiu - sinh vin bit cch:
Thit lp bn ng ky mc tiu c nhn/tiu ch
nh gi
Thc hin quy trnh nh gia
Chn la hnh thc nh gia ph hp
dua thuyen.pps
PGS. TS Trn Kim Dung H Kinh t HCM 168
nh gia kt qu
1. Cung cp thng tin phn hi
2. iu chnh sa cha sai st
3. C vn, o to
4. ng vin, kch thch
5. Pht trin quan h tt
6. ng dung phng phap quan ly mi
85
PGS. TS Trn Kim Dung H Kinh t HCM 169
Quy trnh thc hin
1. Xc nh tiu ch nh gia
2. La chn phng php thch hp
3. Hun luyn ngi thc hin
4. Tho lun v ni dung, phm vi nh gia
5. Thc hin nh gia s b
6. Tho lun kt qu nh gia
7. Xc nh mc va kt qu mi cho nhn
vin
PGS. TS Trn Kim Dung H Kinh t HCM 170
Cc phng php
Phn b t l bt buc
Phng php bng im
Phng php xp hng
Phng php so snh cp
Phng php lu gi/ghi chp s kin quan trng
Phng php quan st hnh vi
Phng php qun tr theo mc tiu
Phng php phn tch nh lng
360 phn hi.
KPI
86
PGS. TS Trn Kim Dung H Kinh t HCM 171
171
Ngi nh gi xp mt c nhn trong mt nhm
lm vic vo mt s hng phn loi hn ch
tng t nh trong mt phn b thng thng
Phng php ny gi nh rng tt c cc nhm
nhn vin u c mt hnh thi phn b ging
nhau (v d nh nhng ngi lm vic hiu qu cao
chim 20%, trung bnh chim 70%, km chim 10% -
Cc vn v php l c th xy ra: mt s cng ty
b h thng ny)
15% high performers
20% high-average performers
30% average performers
1.T l phn b bt buc
PGS. TS Trn Kim Dung H Kinh t HCM 172
172
2. Phng php bng im
nh gi theo cc nhn t xc nh trc
Cc kin nh gi c ghi vo mt
thang/bng im
C th nh gi c nhiu nhn vin mt cch
nhanh chng
87
PGS. TS Trn Kim Dung H Kinh t HCM 173
173
L nhng ghi chp v nhng hnh ng tiu cc
hoc tch cc trong cng vic
Vic nh gi c kh nng cao hn l c th bao
qut c ton b giai on nh gi
Khng tp trung vo vi tun hoc vi thng
gn nht
3. Ghi chp cc s kin Quan trng
PGS. TS Trn Kim Dung H Kinh t HCM 174
174
4. Phng php tng thut
L bi vit ngn gn m t kt qu cng vic
Thng c xu hng tp trung vo cc hnh vi
thi cc
Ph thuc rt nhiu vo kh nng vit ca
ngi nh gi
Vic so snh cc nh gi qua cc bi vit c
th l kh khn
88
PGS. TS Trn Kim Dung H Kinh t HCM 175
175
5. Cc tiu chun cng vic (Work
Standards)
So snh hiu qu cng so vi tiu chun
xc nh trc
Cc tiu chun Sn phm u ra thng
thng ca mt cng nhn/nhn vin lm
vic tc bnh thng
Nghin cu v thi gian v s dng
phng php ly mu cng vic
Cng nhn/ngi lao ng cn bit cc
tiu chun c t ra nh th no
PGS. TS Trn Kim Dung H Kinh t HCM 176
176
Tt c cc nhn vin trong mt nhm c xp
hng theo th t v hiu qu cng vic
S so snh c da trn mt tiu ch duy nht,
chng hn nh kt qu cng vic ni chung
6. Xp hng
89
PGS. TS Trn Kim Dung H Kinh t HCM 177
177
Cc hnh thc xp hng khc nhau
So snh hiu qu cng vic ca mi
nhn vin vi tng nhn vin khc
trong nhm
7. So snh theo cp
PGS. TS Trn Kim Dung H Kinh t HCM 178
178
nh gi bi nhiu ngi nh gi
Nhng thng tin u vo t nhiu cp trong ni
b cng ty v t cc ngun bn ngoi
Tp trung vo cc k nng cn thit m khng
ch hn ch trong phm vi t chc
L thc o hiu qu cng vic mang tnh khch
quan hn
Quy trnh ny thng mang tnh php l hn
8. nh gi 360
o
90
PGS. TS Trn Kim Dung H Kinh t HCM 179
9.Phng phap nh lng
LXac nh yeu cau chu yeu: chuyen mon-
pham chat
LPhan loai mc o thoa man yeu cau
LXac nh tam quan trong- trong so cua cac
tieu ch
Lanh gia tong hp: G= (Ki*Gi)/ Ki
PGS. TS Trn Kim Dung H Kinh t HCM 180
180
Mt s h thng nh gi khng ch tp trung
vo hiu qu cng vic thc hin m cn
c gng xc nh tim nng thng
tin/pht trin ca c nhn .
Mt s cng ty chn cch s dng cc Trung
tm nh gi h tr cho h thng nh
gi ca h.
10. Cc Trung tm nh gi
91
PGS. TS Trn Kim Dung H Kinh t HCM 181
12. Qun tr theo mc tiu (MBO)
Thit lp mc tiu t chc
Thit lp mc tiu b phn
Tho lun mc tiu b phn
Xc nh kt qu c nhn cn t c
nh k xem kt qu thc hin
Cung cp thng tin phn hi
PGS. TS Trn Kim Dung H Kinh t HCM 182
182
S dng Phn mm My tnh
C phn mm lu tr
cc d liu phc v cho
vic nh gi
Gim khi lng giy t
cn s dng
92
PGS. TS Trn Kim Dung H Kinh t HCM 183
So snh cc phng php nh gi
1. Mc tiu nh gi
2. C s thit lp tiu ch nh gi
3. Mc phc tp khi thc hin
4. Chi ph thc hin
5. Cht lng nh gi
PGS. TS Trn Kim Dung H Kinh t HCM 184
anh gia nhn s
] Ai anh gia? Vai tr?
] Tieu chuan nao?
] Phng php
] Cng c, quy trnh
] Chu ky?
] Muc ch anh gia?
] S dung ket qua anh gia lam g?
] Nhng kho khan? Gii php
93
PGS. TS Trn Kim Dung H Kinh t HCM 185
nh gia thng tin
gKin thc vn bng
gThnh tch thc hin cng vic
gThm nin, chc v
gc im thnh phn c nhn
gNghip v chuyn mn ky thut
gPhm cht c nhn
PGS. TS Trn Kim Dung H Kinh t HCM 186
186
1. Ngi Gim st Trc tip
Theo truyn thng th y l s la chn
ph bin nht
Ngi gim st mt v tr rt thch hp
nh gi hiu qu cng vic ca nhn
vin
Ngi gim st c trch nhim qun l
mt n v c th
Trch nhim Thc hin nh gi
94
PGS. TS Trn Kim Dung H Kinh t HCM 187
187
2. Cp di
t ph bin VN
Mt s cng ty kt lun rng vic nh gi
ca cp di i vi cp trn va mang
tnh kh thi va cn thit
S lm cng vic qun l tt hn
C th khng thun li cho nh qun l
khi mun c a thch hn c gng nng
cao hiu qu
Trch nhim Thc hin nh gi
PGS. TS Trn Kim Dung H Kinh t HCM 188
188
3. nh gi ca ng nghip v thnh vin
trong nhm
H c quan h cng vic mt thit vi ngi
c nh gi v c quan im khch quan v
hiu qu cng vic bnh thng ca nhn vin
C mt s vn : nhng ngi gn b vi nhau
trong cng vic, c bit l khi lm vic theo
nhm, th ngi ph bnh nhau
Trch nhim Thc hin nh gi
95
PGS. TS Trn Kim Dung H Kinh t HCM 189
189
4. T nh gi
Yu cu: nhn vin hiu r c cc mc
tiu v tiu ch c s dng cho vic nh
gi.
C th tng ng lc cho nhn vin
Trch nhim Thc hin nh gi
PGS. TS Trn Kim Dung H Kinh t HCM 190
Vai tr trong nh gi
Nhn vin
Ch ng tch cc tm hiu feedback t phi CBQL
Bit chia s, i hi hng dn thc hin cng
vic tt hn
Bit mc tiu, k hoch cho k ti
Bit th t u tin trong cng vic
Trnh by nguyn vng, mong mun trong cng vic,
pht trin ngh nghip
Thc hin quyn dn ch trong nh gi.
Hiu v bit cch trnh gy xung t trong nh gi
96
PGS. TS Trn Kim Dung H Kinh t HCM 191
Vai tr trong nh gi
Phng Nhn s
Thit lp chin lc, chnh sch
T vn v h tr cc cng c
Thit lp quy trnh p dng thng nht
Hun luyn i ng CBQL tham gia
nh gi
iu hnh h thng theo ng quy nh
Lut php, chuyn nghip
PGS. TS Trn Kim Dung H Kinh t HCM 192
192
Giai on v chu k nh gi
c chun b vo nhng
khong thi gian c th
Thng l nh gi hng nm
hoc na nm mt
Giai on c th bt u t
ngy nhn vin c tuyn
dng
C th nh gi tt c cc nhn
vin cng mt lc
nh gi c nhn
nh gi tp th.
Khen thng t
xut
97
PGS. TS Trn Kim Dung H Kinh t HCM 193
193
5. nh gi ca Khch hng
Hnh vi ca khch hng gip xc nh mc
thnh cng ca cng ty
Cc t chc s dng phng thc ny bi v n
th hin mc cam kt vi khch hng, khin
nhn vin phi c trch nhim gii trnh, v to
iu kin cho s thay i
Trch nhim Thc hin nh gi
PGS. TS Trn Kim Dung H Kinh t HCM 194
Cc mc cho im trong bn
nh gi
1 2 3 4 5
Khng
chp
nhn
c
Cn
c gng
hn
t
yu
cu
Vt
yu cu
Xut
sc
98
PGS. TS Trn Kim Dung H Kinh t HCM 195
XAY DNG KPI
5 nguyen tac SMART
1. Specific: Mo ta mot cach ro rang chi tiet ve
muc tieu phai at c
2. Measurable: Co the nh lng c
3. Action-Oriented: Phai mo ta c cac hoat
ong nao phai lam va ket qua la g
4. Realistic: Ket qua at c phai mang tnh
thc tien
5. Time-Bound: Xac nh ro thi gian ma ket
qua at c
PGS. TS Trn Kim Dung H Kinh t HCM 196
Xc nh barem im
99
PGS. TS Trn Kim Dung H Kinh t HCM 197
1. Chun b phng vn, xc nh nhng vn cn
tho lun vi nhn vin
2. Thng bo v quyn li ca nhn vin
3. Nhn vint nh gi
4. Nhn xt v nhn vin
5. Tho lun
6. Lu / hng dn nhn vin
7. danh gia nhan vien\phong van danh gia.ppt
Phng vn nh gia
PGS. TS Trn Kim Dung H Kinh t HCM 198
Chun b cho nhn vin
Thng tin gi cn thu thp
Khi nh gia, tp trung vo vn gi
Bt u phng vn nh th no
Gii quyt xung t pht sinh nh th no
Kt thc cuc phng vn nh th no
Lm gi
100
PGS. TS Trn Kim Dung H Kinh t HCM 199
199
Cc vn
1. Cm gic khng thoi mi ca ngi nh gi
2. Thiu tnh khch quan
3. Li do tc ng ho quang/li do tc ng ca s vic
tiu cc
4. D di/kht khe
5. Xu hng trung bnh
6. Thin kin do nhng hnh vi gn y
7. Thin v c nhn
8. Thao tng qu trnh nh gi
9. S lo lng ca nhn vin
10. danh gia nhan vien\van de trong danh gia.ppt
PGS. TS Trn Kim Dung H Kinh t HCM 200
200
Cc c im ca mt h thng
nh gi hiu qu
1. Cc tiu ch lin quan n cng vic
2. Nhng k vng v hiu qu cng vic
3. Chun ha
4. Nhng ngi nh gi c o to
5. Trao i ci m thng xuyn lin tc
6. Thc hin xem xt li hiu qu cng vic
7. Mt quy trnh thch hp
101
PGS. TS Trn Kim Dung H Kinh t HCM 201
Bi tp nh gi kt qu lm vic
ca nhn vin
] Muc ch anh gia?
] Ai anh gia? Vai tr?
] Tieu chuan nao?
] Hnh thc? Chu ky?
] S dung ket qua anh gia lam
g?
] Nhng kho khan? Gii php
PGS. TS Trn Kim Dung H Kinh t HCM 202
So snh cc hnh thc phng
vn
Tuyn dng
Thu thp thng tin
phn tch cng vic
nh gi kt qu thc
hin cng vic
Khi CBNV ngh vic
(exit interview)
Mc tiu
Ni dung-minh ho
102
PGS. TS Trn Kim Dung H Kinh t HCM 203
Chng 7: Tra cng lao ng
mc tiu- gip sinh vin bit:
1. C cu h thng tra cng
2. Cc hnh thc tra lng
3. Cc chnh sch tin lng, thng.
4. Xc nh gia tr cng vic
5. Thit lp bng lng
CHUYEN VUA CHUOT KICH THICH F.pps
PGS. TS Trn Kim Dung H Kinh t HCM 204
Cc khi nim
Tin lng/ thu nhp
Lng ti thiu
Lng danh nghi
Lng thc t
Lng c bn
Lng kinh doanh
103
PGS. TS Trn Kim Dung H Kinh t HCM 205
C cu h thng tra cng lao ng
pLng c bn
p Ph cp
pThng
pPhc li
pC hi thng tin
pCng vic th v
piu kin mi trng lm vic
pbong chay.pps
PGS. TS Trn Kim Dung H Kinh t HCM 206
ngha ca cc thnh phn thu
nhp
Lng: trnh lnh ngh, k nng.
Thng: C kt qu tt hn bnh
thng
Ph cp: lm vic trong iu kin kh
khn, vt v hn bnh thng.
Phc li: s quan tm ca doanh
nghip i vi ngi lao ng
104
PGS. TS Trn Kim Dung H Kinh t HCM 207
V sao
.
10% 25% 50% 75% 90%
Mc trung bnh
PGS. TS Trn Kim Dung H Kinh t HCM 208
Lng thi gian
Ltg = Lcb * Tg
Ltg = (Lcb thng * NC)/ 22
Ltg = (Lcb thng * Ht * NC)/ 22
Ltg = (Lcb thng * Hm * NC) / 22
105
PGS. TS Trn Kim Dung H Kinh t HCM 209
Lng theo kt qu
thc hin cng vic c nhn
c Lsp = g * SL
c Lsp = g * SL + g * (Sl -Msl)
c Lsp = g * SL (1+M*H/100)
c Ltgc = Ltg + [(gtg* Tgtk)/ 2]
c Ldt = g * DT
c Ldt = Ltg + g * DT
PGS. TS Trn Kim Dung H Kinh t HCM 210
Lng khon theo nhm
g khon* Hs (j)* Tg (j) * Ht (j)
L (j) = ----------------------------------------
Hslg *Tg *Ht
106
PGS. TS Trn Kim Dung H Kinh t HCM 211
Qu lng sn phm
+nh mc lao ng SX sn phm
+nh bin lao ng
+ Ph cp, b sung
+Mc lng ti thiu
+Sn lng
PGS. TS Trn Kim Dung H Kinh t HCM 212
Thng nng sut
+ CHUYEN VUA CHUOT KICH THICH F.pps
+M hnh Scanlon
+ S= [chi ph lao ng/ doanh s]
+ M hnh Rucker
+ R= [chi ph lao ng/ GTGT]
+ M hnh tit kim thi gian
+ Th = [g * TG tk]/2
107
PGS. TS Trn Kim Dung H Kinh t HCM 213
S khc bit v tin lng trong
cc th trng lao ng
cQun tr gia
c Chuyn vin
c Cng nhn, nhn
vin hnh chnh
gPhm vi
gHnh thc tra lng
gBi s lng
gCc yu t nh
hng:
gTrnh
gKy nng
giu kin lm vic
gCng on
PGS. TS Trn Kim Dung H Kinh t HCM 214
Cc yu t trong ch tin lng
+Mc lng
+H s lng
+Thang lng
+Bng lng
+Tiu chun cp bc ky thut
108
PGS. TS Trn Kim Dung H Kinh t HCM 215
Cc nguyn tc c bn
t chc tin lng
c m bo nng sut lao ng tng nhanh
hn tin lng
c Trnh bnh qun, co bng
c Bo m quan h hp l gia cc loi lao
ng, cc loi ngnh ngh
c Tin lng phi tng xng vi kt qu
cng vic
c Kt hp hi ha cc nhm li ch
PGS. TS Trn Kim Dung H Kinh t HCM 216
Cc loi nh mc lao ng
c Mc sn lng
c Mc thi gian
c Mc phc v
c Mc nh bin
c Mc tng hp
109
PGS. TS Trn Kim Dung H Kinh t HCM 217
Mc lao ng tng hp
Tth = Tql + Tsx = Tql +Tcn+Tpv
Tcn = Tc (j) ; Tpv = Tpv (j)
Tpv = QTpv / Sl
LPV
Tpv (j) = ------------- * Tcn (j)
LCN
LCN (J)
Tpv (j) = ------------- * QTpv
LCN
PGS. TS Trn Kim Dung H Kinh t HCM 218
Cc yu t nh hng n tin
lng
Tin lng
nh hng n
C nhn Cng vic T chc Mi trng
v m
cac yeu to anh huong den luong.ppt
110
PGS. TS Trn Kim Dung H Kinh t HCM 219
Cng bng
CONG BANG TRONG LUONG.ppt
Cng bng bn ngoi
.
Cng bng bn trong
Cng bng gia cc c nhn
.
Cng bng v th tc/ quy trnh
PGS. TS Trn Kim Dung H Kinh t HCM 220
111
PGS. TS Trn Kim Dung H Kinh t HCM 221
Quy trnh thit lp bng lng
doanh nghip
1998 by Prentice Hall
1. Phan tich cong viec
Dinh gia cong viec
2. Mo ta cong viec
Xacdinh cac yeu to anh
huong den tra luong
3. Tieu chuan nhan vien
4. Xac dinh gia tri cua
cac cong viec
5. Thiet lap chinh sach
luong
7. Xac dinh he so
luong/bac luong
Xac dinh ngach luong
6.
Khao sat luong cho 1 so
chuc danh chuan
Khao sat thi truong Tieu thuc de xac dinh he
so luong cho tung cong
viec
Kinh nghiem
Ket qua
Nang luc
8. Xac dinh he so Lg ca nhan
PGS. TS Trn Kim Dung H Kinh t HCM 222
Bng lng doanh nghip 1
112
PGS. TS Trn Kim Dung H Kinh t HCM 223
Bng lng doanh nghip 2
PGS. TS Trn Kim Dung H Kinh t HCM 224
Lng kch thch
Kch thch b phn gin tip nh th no?
Kt hp kt qu c nhn- tp th nh th
no?
Ai c tr lng ngoi gi?
113
PGS. TS Trn Kim Dung H Kinh t HCM 225
Yu c u i vi nh gia cng vic
CXc nh cc yu t ca cng vic nh
hng n tin lng
CLng ho cc yu t ny
CSo snh cc cng vic
CSo snh mc min va max ca mi cng
vic
PGS. TS Trn Kim Dung H Kinh t HCM 226
Tin lng theo cng vic
trong nha hng ln
CNG VIC
S lng Lng
gi
BC 6
BC 5
BC 4
BC 3
BC 2
BC 1
Bp trng
Qun l, pho bp
Tr l QT
Bp chnh
Bp chnh
Th ky
Phc v
Thanh ton
Ph bp
Ra chn
V sinh
Bo v
2
2
2
2
5
2
45
4
2
3
6
2
$20.00-$31.00/hr.
$11.50-$21/hr.
$7.50-$12.00/hr.
$6.50-$8.00/hr.
$6.00-$7.00/hr.
$5.50-$6.25/hr.
114
PGS. TS Trn Kim Dung H Kinh t HCM 227
Tin lng theo ky nng
trong nha hng ln
Ky nng
5
4
3
Sng to thc n mi
Tn dng cc thc an cn li
(e.g., hot dishes, buffets)
Kim sot & phi hp cng vic
tt c nhn vin khi vng QT
Nu n theo thc n
Chun b bng lng
Bo m cht lng thc n theo tiu chun
Ln lch, b tr ca lm vic
Kt ton kho
T chc quy trnh cng vic
$23.00/hr.
$17.00/hr
$10.50/hr
Tin lng
Nhm ky
nng
PGS. TS Trn Kim Dung H Kinh t HCM 228
.
350-400$ 1 95
80
60
Nv lu file
Nv gi th, phu nhan s
Tiep tan
390-430$ 2 125
120
115
ieu hanh san xuat
Nv mua hang, thanh
toan
Nhan vien anh may
425-475$ 3 175
170
165
160
Ke toan
Nhan vien van phong
Tr ly ve phap luat
G san xuat
450-550$ 4 230
225
220
Th ky
Nhan vien van phong
CC
Thu quy
500-650$ 5 300
298
290
ai dien chamsoc KH
Th ky/tr ly G
Th ky cap cao
LNG TH BAC IEM CONG VIEC
115
PGS. TS Trn Kim Dung H Kinh t HCM 229
Cc yu t nh hng n lng
CKin thc
CKy nng
CTrch nhim
CPhm cht c nhn
Ciu kin lao ng
C Ch s gia sinh hot -
CMc sng trong khu vc
CGia nhn cng
PGS. TS Trn Kim Dung H Kinh t HCM 230
Quy trnh thit lp bng lng
doanh nghip
1998 by Prentice Hall
1. Phan tich cong viec
Dinh gia cong viec
2. Mo ta cong viec
Xacdinh cac yeu to anh
huong den tra luong
3. Tieu chuan nhan vien
4. Xac dinh gia tri cua
cac cong viec
5. Thiet lap chinh sach
luong
7. Xac dinh he so
luong/bac luong
Xac dinh ngach luong
6.
Khao sat luong cho 1 so
chuc danh chuan
Khao sat thi truong Tieu thuc de xac dinh he
so luong cho tung cong
viec
Kinh nghiem
Ket qua
Nang luc
8. Xac dinh he so Lg ca nhan
116
PGS. TS Trn Kim Dung H Kinh t HCM 231
Yu cu i vi nh gia cng
vic
CXc nh cc yu t ca cng vic nh
hng n tin lng
CLng ho cc yu t ny
CSo snh cc cng vic
CSo snh mc min va max ca mi cng
vic
PGS. TS Trn Kim Dung H Kinh t HCM 232
M1/2: mc o rat phc tap, ao tao 1 vai gi
M1: mc o n gian, ao tao di 6 thang
M2: mc o trung bnh ao tao di 24 thang
M3: mc o phc tap, ao tao nhieu hn 24
thang.
M4: ac biet phc tap- ngoai le
Ky nng lm vic-mc phc tp cng vic
117
233
Hsl
Bslg B Luy tien
Bslg Hsl
Hsli Bslg A
Hsli Luy thoai
1 1
Hc i Hc i
1 Hc max 1 Hc max
a. Tuyen tnh b. Luy thoai (A) hoac luy tien (B)
S o 3.3: Moi quan he gia cac he so lng bac 1 va he so gia tr C/V
PGS. TS Trn Kim Dung H Kinh t HCM 234
S ngch v bc
S ngch ph thuc vo s chc danh v
mc a dng v khc bit ca cc cng
vic
S bc ph thuc vo chnh sch tng
lng
S bc vi chc danh ngch trn thng
t hn s bc ngch thp
118
PGS. TS Trn Kim Dung H Kinh t HCM 235
SO SNH GIA CC CU TRC
M h, kh nh
ngha hay o lng,
c th tr nn lc
hu
C th tr nn tn km
v/hay quan liu, c
th tr nn lc hu
Thi quan liu tim n,
km linh hot
Nhc im
Kh nng linh hot,
khuyn khch pht
trin
Kh nng linh hot,
gim bt lc lng lao
ng, khuyn khch
khng ngng hc tp
Tr lng cn c vo
cng vic thc hin
u im
Xc nhn v nh gi
th trng
Xc nhn v nh gi
th trng
Cho im phn nh cu
trc tin lng ca tiu
ch
C ch chuyn
thnh tin lng
Xc nhn v nh gi
th trng
Trnh k nng Mc v trng s ca
cc yu t
nh lng gi
tr
Cc nng lc Cc khi k nng Nhng yu t c th
n p c
i tng c
nh gi
Da trn c s
nng lc
Da trn c s k
nng
nh gi cng vic Tiu ch
PGS. TS Trn Kim Dung H Kinh t HCM 236
c. Th no l mt h thng lng
tt ?
i vi bn ngoi: c kh nng cnh tranh vi cc i th trong
vic thu ht ngi gii v lm vic
i vi ni b: c nhn vin cm nhn l cng bng
Nhng cng vic i hi nhiu k nng, kin thc c tr lng
cao hn
Nhng cng vic c nhiu ri ro, bt li c tr cao hn
Nhng cng vic c mc ng gp vo gi tr ca lng doanh
nghip nhiu hn th c tr lng cao hn.
i vi ch DN: kh thi, chp nhn c v chi ph