2

Page Foreword by the Chief Executive 5

Strategy
Operating Environment Response to key Strategic Issues by the Chairperson of the Board Strategy Map and Outcomes Mission, Strategic Intent, Vision and Values

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9 13 16 19

Business Plan 2010/11 to 2014/15

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 Introduction Policy Statement Directives by the Minister Participation in Companies Water Resources Bulk Potable Water Supply Plan Bulk Wastewater Treatment and Disposal Other Activities Human Resource Development Plan Environmental Management Plan Water Conservation and Demand Management Plan Financial and Capital Expenditure Plan Bank Accounts Risk Management Plan Fraud Prevention Plan Other KPIs

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23 25 27 29 31 43 53 55 61 69 73 75 119 121 123 125 127

Performance Scorecard

CoGTA DBSA DEA DWA EIB TCTA UW ADWF BWS Capex CPI DMTN MMTS NPV PPI WDM WRM WW WWW c/kl Ml m3 m /a m /s
3 3

Cooperative Governance and Traditional Affairs Development Bank of Southern Africa Department of Environmental Affairs Department of Water Affairs European Investment Bank Trans-Caledon Tunnel Authority Umgeni Water Average Dry Weather Flow Bulk Water Supply Capital expenditure Consumer Price Index Domestic Medium Term Note Mooi-Mgeni Transfer Scheme Net Present Value Production or Producer Price Index Water Demand Management Water Resources Management Water Works Wastewater Works Cents per kilolitre Million litres Cubic metre Cubic metres per annum Cubic metres per second