Taking service users with us

Service user involvement: a mental health model

Jane Thakoordin
February 2011

From day centres to outcomes for individuals

STaR Service

Staff are all Support, Time and Recovery Workers (STR workers) Service is outcomes driven, using person centred planning User led groups are supported in the community Service users are trained Volunteer STR workers

The 3 year process

Inform

consult

collaborate

consult

Plan

consult

implement

THE STaR SERVICE

Show us how youve listened

more one to one work Resource Hubs, and user led services somewhere to go in a crisis

Support Time and Recovery Worker service

Better links with the community

More choice and control to buy your own support services

A job or voluntee r-ing if I want it

The personalised model

How service users were involved

1. Consultation events- flexible and creative Mind delivered consultation, with user facilitators Visual and media artists employed to encourage participation Ex-service users evidencing resilience

2. The modelling group- designing the service Working with the most resistant service users to shape the model

How service users are involved

3. The Steering Group- service users, user rep

organisations and staff in partnership keeping user led groups going 4. Training Staff- MH awareness, carers perspectives, role playing 5. Volunteer STR workers Volunteer training programme Co-facilitating and running groups WRAP with service users

Getting in touch
Jane Thakoordin
jane.m.thakoordin@birmingham.gov.uk Simons story: http://www.youtube.com/watch?v=Bs8hgOezMA0