Prepared By -Dhaval Popat(PGDM-IB,10)

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What is CIC?
A contact interaction center is a central point in an enterprise from which all customer contacts are managed. The contact interaction center typically includes one or more online call centers but may include other types of customer contact as well, including e-mail newsletters, postal mail catalogs, Web site inquiries and chats. Also known as contact server or e-contact centre. A contact center is generally part of an enterprise's overall customer relationship management (CRM). A contact center is considered to be an important element in multichannel marketing.

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What is the difference between CIC and call center?

provides multiple contact options and efficient new ways to respond to client queries integrated solution Perception about lower end Vs Higher end integrated into the company associated with the revenue-generating and service-oriented businesses provided with the appropriate tasks employee in a qualified CIC are much better and more comprehensive Finally it is far more than telephone system.
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What is the difference between CIC and call center?

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Thank You.

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