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Leonard L. Berry, Discovering the Soul of Service: The Nine Drivers of Sustainable Business
Success, (New York, NY: The Free Press, 1999), p. 111.
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Committee on Quality Health Care in America, Institute of Medicine, To Err is Human: Building a
Safer Health System (Washington, DC: National Academicies Press, 2000).
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Donald A.B. Lindberg, NIH: Moving Research from the Bench to the Bedside, statement to U.S.
House of Representatives Committee on Energy and Commerce; subcommittee on Health, 108th
Congress, 1st Session, July 10, 2003.
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E. Andrew Balas and Suzanne A. Boren, Managing Clinical Knowledge for Health Care
Improvement, 2000 Yearbook of Medical Informatics (Bethesda, MD: National Library of Medicine)
pp. 65-70.
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E. A. McGlynn, S.M. Asch, J. Adams, et al. The quality of healthcare delivered to adults in the
United States, New England Journal of Medicine, 2003, pp. 2635-2645.
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Robert K. Smoldt and Denis A. Cortese, Pay-for-Performance or Pay for Value? Mayo Clinic
Proceedings, February 2007, pp. 210-213.
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Dartmouth Medical School Center for the Evaluative Clinical Sciences, Dartmouth Atlas of Health
Care, available at: www.dartmouthatlas.org.
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John Wennberg, Elliott Fisher, and Sandra Sharp, Executive Summary from The Care of Patients
with Severe Chronic Illness: An Online Report on the Medicare Program, (Trustees of Dartmouth
College, 2006), p. 1. Available at: http://www.dartmouthatlas.org/atlases/2006_Atlas_Exec_
Summary.pdf
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John Wennberg, Elliott Fisher, and Sandra Sharp, The Care of Patients with Severe Chronic
Illness: An Online Report on the Medicare Program, (Trustees of Dartmouth College, 2006), p. 71.
Available at: http://www.dartmouthatlas.org/atlases/2006_Chronic_Care_Atlas.pdf.
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Robert Nesse, Teresa Rummans, and Scott Gorman, The New Physician/Scientist Leaders: Mayo
Clinic Responds to Changing Trends in Healthcare Executive Education, Group Practice Journal,
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