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  • Apincshi

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    John smith xyz, inc. Was deeply embarrassed by your telephone call yesterday. Smith: "i will not allow such an error to recur; our company has a favorable record of customer satisfaction" delivery trucks to arrive at your premises tomorrow to deliver missing products.

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    John smith xyz, inc. Was deeply embarrassed by your telephone call yesterday. Smith: "i will not allow such an error to recur; our company has a favorable record of customer satisfaction" delivery trucks to arrive at your premises tomorrow to deliver missing products.

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    Attribution Non-Commercial (BY-NC)
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    3 views1 page

    Apincshi

    Uploaded by

    Big Business
    John smith xyz, inc. Was deeply embarrassed by your telephone call yesterday. Smith: "i will not allow such an error to recur; our company has a favorable record of customer satisfaction" delivery trucks to arrive at your premises tomorrow to deliver missing products.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as DOC, PDF, TXT or read online from Scribd
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    of 1

    APOLOGY FOR INCORRECT SHIPMENT

    [DATE, ex. Wednesday, June 11, 1998]

    [NAME, COMPANY AND ADDRESS, ex.


    John Smith
    XYZ Inc.
    1234 First Street
    Suite 567
    Anycity, Anystate 85245]

    Dear [NAME, ex. John Smith],

    I was deeply embarrassed by your [STATE FORM OF COMMUNICATION, ex. telephone call
    yesterday]. Before apologizing, however, I want to assure you that I will not allow such an error to
    recur; our company has a favorable record of customer satisfaction and I will not allow that to
    change.

    [STATE WHAT HAS OR WILL BE DONE, ex. Immediately following our conversation, I ordered
    our delivery trucks to arrive at your premises tomorrow to deliver the missing products and pick
    up the incorrectly-shipped items.] I apologize for the inconveniences this must have caused you.
    Please call me at XXX-XXXX if there is anything I can do for you.

    Sincerely,

    [YOUR NAME, ex. Jill Jones]

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