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TABLE OF CONTENTS

Topic
1. Identify client, understand process 2. Identify process 3. Clear process definition 4. Process flow chart 5. Worksheets (Various levels) 6. Owners in the company 7. BPMN diagram 8. Simulation 9. Proposed changes 10. BPMN of to-be process 11. Compare measured & target data 12. Benefits incurred

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PROCESS FLOW CHART FOR AS IS PROCESS

CRM PROCESS FOW FOR THE TO BE PROCESS

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