Nicole R.

Harris
Cordova, TN Phone: 901-603-1411 Nic.R.Harris@gmail.com
LinkedIn Profile Education & Certification University of Memphis Expected Graduation Spring 2013 B. A., Internet Journalism University of Memphis 2000 2005 Bachelor of Professional Studies ASTD 2007 Training Certi cation Skills Document Design Training Project Management HTML Facebook Twitter WordPress Software Photoshop Illustrator InDesign DreamWeaver LiveCycle iMovie QuickTime Word Visio PowerPoint Excel

www.NicTheEditor.wordpress.com
EXPERIENCE Accredo Health Group, Inc; Memphis, TN Technical Writer
network of healthcare clinics

January 2011 May 2011

Documented a Business Systems Analyst Reference Manual for an online

General Dynamics; Millington, TN Technical Writer

Analyzed business and user needs

September 2008 July 2010

Documented requirements and translated data into appropriate system speci cations Assisted with a district-wide recruiting social networking pilot, providing guidance on social media eorts & trends as applicable to Navy recruiting

Primacy Relocation; Memphis, TN Training Specialist-Operations SME

Obtained Training Certification from ASTD

October 2005 July 2008 2007 2008

Worked in conjunction with the Sr. Vice President of Real Estate Operations to ensure employee compliance with corporate policies and procedures Assisted the Director of Training and Development with implementing and managing the change management process Facilitated Real Estate Operations training for eight corporate oces Created course materials which included training manuals, demonstration models, multimedia aids, and quick reference guides Documented and published operations procedures to the internal repository Performed system analysis to determine ineciencies and capture end user requirements Associate Relocation Consultant 2005 2007

Managed individual and group employee relocations for five corporate accounts Processed reimbursements associated with transferee relocation expenses Solved expense related issues and obtained approval from clients Assigned qualified real estate agents to market home-sale properties Reviewed broker market analysis reports, appraisals, and inspections