QUESTIONAIRRE

Name : ______________________________ Age : ______________________________

Occupation : __________________________ Contact No. : __________________________

1) Are you a customer of PNB ? Yes ____ No ____

If your answer to the above question is Yes then please answer the following questions. The answers provided by you would only be used for research purposes. We also hereby assure you that under no circumstance, will your identity ever be disclosed to any third party whatsoever.

2) What type of account do you have with the bank ? i. Savings A/C ________ ii. Current A/C ________ iii. Fixed Deposit ________ iv. Loans ________ v. Other ( Please specify ) ________________

3) Are you satisfied with the services provided by the branch(s) where you have your account(s) ? i. Yes ____ ii. No ____

4) On a scale of 1 to 5, with 1 being Excellent and 5 being poor, how would you rate the services of the banks branch where you have your account(s) ? i. Excellent ____ ii. Very Good ____ iii. Good ____ iv. Average ____ v. Poor ____

5) What was your primary motive behind selecting PNB as your banker and not other banks ? i. Brand Name : ____ ii. Customer Service : ____ iii. Interest Rates : ____ iv. Others ( Please specify ) : __________________________________

6) If you have the opportunity, are you willing to recommend your PNBs services to others ? i. Recommend : ______ ii. Not Recommend : ______

7) If you are provided with an opportunity, would you be willing to shift your existing accounts from PNB to the other Banks ? i. Yes ____ ii. No ____

Thank you for completing the survey. Your responses would help us greatly to improve the services offered by the Bank.