FLYING Tasks: 1. Replies to the queries by Passengers and travel agencies on availability and prices of tickets 2.

Arrange reservations for passengers 3. Informing the passengers and travel agencies in case of change of timings/cancellation of flights 4. Using various soft-wares /applications/tools to perform tasks mentioned above TRAINING DAY1: DETAILS Welcome and Induction Company Roadmap and Mission Human Resource and Employee Benefits Briefing Compensation and Other monetary policies briefing Employee Facilities Briefing and Dispatching Sign-up Kit DESCRIPTION Welcome speech by Head- Human Resources Briefing by CEO and Executive Board Members Explanation of the HR policies by the HR personnel Explanation of compensation and benefits by Accounts department personnel DURATION 1 hr 1 hr 2hr 1 hr

Itinerary for the Training Schedule

Speech by facilities personnel on the 1.5 hr various facilities available for the employees Providing Employee Kit &Signing the joining documents Training Schedule and prerequisites 0.5 hr

DAY2: DETAILS Session on Effective Communication Session on Articulation Skills & Personality Development DESCRIPTION Detailed training on Professional Etiquettes and Communication. Session includes: Body Language (Dos and Donts) Articulation Skill Development Description of On/Off Flight safety procedures and practices Description of Multicultural Environment and cross cultural nitty gritties DURATION 1 hr 1 .5hr

Session on Emergency Procedures Session on Cultural Sensitivity Reservation Software Walk through

1.5 hr 1 hr 2

Demo Session Dos and Donts Functionality wise description Session on company practices Aviation Practices and Company Rules and Passengers and Staff

DAY3: DETAILS Session on Aviation Industry

Hands-On Session for Other software/ Tools to be used

DESCRIPTION Session includes: Detailed overview of Aviation Industry Competitors and Rivals Government Aviation Law and Policies Session includes: Interacting with Online/Offline Booking Software Flight Time Check Live Software Flight Price/Component Breakup Softwares Assessment on following training modules: Multicultural Skill Development Aviation Industry Practices Reservation Software

DURATION 2 hr

2hr

Assessment/Evaluation 1: Written Exam

1.5 hr

Assessment/Evaluation 2: Live Situation Evaluation

Department Walkthrough and Introductions

Assessment is done with given Live Situations and Simulations: Performance Body Language Communication Skills Walkthrough across various departments(on/off board) and introductions

1 hr