‫‪MBN‬‬ ‫ﻣﻜﺘﺐ ﻣﺤﺴﻦ ﺑﻦ ﻧﺎﻳﻒ ﻟﻼﺳﺘﺸﺎرات اﻹدارﻳﺔ‬ ‫ﻣﺬﻛﺮﻩ ﺗﻮﺿﻴﺤﻴﺔ‬

‫‪ ‬‬

‫ﻣﺨﺘﺼﺮ اﻟﺘﻌﺪﻳﻼت ﻟﻠﻤﻮاﺻﻔﺔ ) ‪( ISO 9001 : 2008‬‬

‫‪ ‬‬
‫ﻫﺬﻩ ﺍﻟﻮﺛﻴﻘﺔ‪:‬‬
‫ﺗﻠﺨﺺ ﺍﻻﺧﺘﻼﻓﺎﺕ ﺑﲔ ) ‪ ( ISO 9001 : 2000‬و ) ‪. (ISO 9001 : 2008‬‬

‫ﻓﻴﻤﺎ ﻳﻠﻲ ﺳﻮﻑ ﻧﻌﺮﺽ ﺍﻟﺘﻐﲑﺍﺕ ﺍﻷﺳﺎﺳﻴﺔ ﻭﺍﻟﺘﻐﲑﺍﺕ ﺍﻟﺒﺴﻴﻄﺔ ﻟﻠﻤﻮﺍﺻﻔﺔ ) ‪: ( ISO 9001 : 2008‬‬
‫‪ISO 9001 : 2008‬‬ ‫‪ISO 9001 : 2000‬‬ ‫ﺑﻨﺪ ﺍﳌﻮﺍﺻﻔﺔ‬
‫ﻋﻨﺪﻣﺎ ﺗﻘﻮﻡ ﺃﻱ ﻣﻨﻈﻤﺔ ﺑﺎﻟﺘﻌﺎﻗﺪ ﻋﻠﻲ ﺃﻱ ﻋﻤﻠﻴﺔ ﺑﺎﻟﺮﻏﻢ ﻣﻦ ﺃﻥ ﻋﻤﻠﻴﺔ ﺍﻟﺘﻌﺎﻗﺪ ﺍﳋﺎﺭﺟﻲ ﻻﺯﺍﻟﺖ‬ ‫‪ 4.1‬ﻣﺘﻄﻠﺒﺎﺕ ﻋﺎﻣﺔ‬
‫ﻣﻊ ﺁﺧﺮﻳﻦ ﻣﻦ ﺷﺄ‪‬ﺎ ﺃﻥ ﺗﺆﺛﺮ ﻋﻠﻲ ﺗﻮﺍﻓﻖ ﺍﳌﻨﺘﺞ ﺟﺰﺀ ﺃﺳﺎﺳﻲ ﰲ ﺍﳌﻌﻴﺎﺭ ﺍﳉﺪﻳﺪ ﻓﻬﻲ ﺗﺆﻛﺪ ﻋﻠﻲ‬
‫ﻣﻊ ﺍﳌﻌﺎﻳﲑ ﻓﺈﻥ ﺍﳌﻨﻈﻤﺔ ﳚﺐ ﺃﻥ ﺗﻀﻤﻦ ﻭﺟﻮﺩ ﺿﺮﻭﺭﺓ ﺗﻮﺍﻓﻖ ﺍﻟﻌﻤﻠﻴﺔ ﻣﻊ ﻛﻼ ﻣﻦ ﺍﳌﺘﻄﻠﺒﺎﺕ‬
‫ﺳﻴﻄﺮﺓ ﻭﺇﺷﺮﺍﻑ ﻋﻠﻲ ﺗﻠﻚ ﺍﻟﻌﻤﻠﻴﺎﺕ ﻭﺃﻥ ﺍﻟﻘﺎﻧﻮﻧﻴﺔ ﻭﻣﺘﻄﻠﺒﺎﺕ ﺍﻟﻌﻤﻴﻞ‪ .‬ﻭﺑﺎﻟﻐﻢ ﻣﻦ ﻗﻴﺎﻡ‬
‫ﺍﻟﺘﺤﻜﻢ ﰲ ﻣﺜﻞ ﻫﺬﻩ ﺍﻟﺘﻌﺎﻗﺪﺍﺕ ﺳﻮﻑ ﻳﺘﻢ ﺍﳌﻨﻈﻤﺔ ﺑﺎﻟﺘﻌﺎﻗﺪ ﺍﳋﺎﺭﺟﻲ ﺗﻈﻞ ﻣﺴﺌﻮﻟﻴﺔ ﺿﻤﺎﻥ‪،‬‬
‫ﺃﻥ ﻛﻞ ﺍﻟﻌﻤﻠﻴﺎﺕ ﺍﻟﻀﺮﻭﺭﻳﺔ ﺗﺘﻮﺍﻓﻖ ﻣﻊ ﻛﺎﻓﺔ‬ ‫ﲢﺪﻳﺪﻩ ﺩﺍﺧﻞ ﻧﻈﺎﻡ ﺍﻟﺘﺤﻜﻢ ﰲ ﺍﳉﻮﺩﺓ‪.‬‬
‫ﺍﳌﺘﻄﻠﺒﺎﺕ ﺍﻟﺘﺸﺮﻳﻌﻴﺔ ﻭﺍﻹﻟﺰﺍﻣﻴﺔ ﻭﺗﻠﻚ ﺍﳋﺎﺻﺔ‬
‫ﺑﺎﻟﻌﻤﻴﻞ ﻋﻠﻲ ﻋﺎﺗﻖ ﺍﳌﻨﻈﻤﺔ‪ .‬ﻭﺍﳌﺎﺩﺓ ﺗﻌﺮﻑ‬
‫ﻣﺴﺌﻮﻟﻴﺎﺕ ﺍﳌﻨﻈﻤﺔ ﺑﺼﻮﺭﺓ ﺃﻛﱪ ﻟﻠﻤﺴﺎﻋﺪﺓ ﰲ‬
‫ﲢﺪﻳﺪ ﺃﻱ ﺃﺛﺮ ﺃﻭ ﻣﺸﻜﻠﺔ ﻗﺪ ﲢﺪﺙ ﺑﻴﻨﻚ ﻭﺑﲔ‬
‫ﺍﳌﻮﺭﺩ ﻭﻛﺬﻟﻚ ﻟﻀﻤﺎﻥ ﺇﺩﺍﺭ‪‬ﺎ ﺑﺼﻮﺭﺓ ﻓﻌﺎﻟﺔ ﰲ‬
‫ﻋﻤﻠﻴﺎﺗﻚ ﺍﻷﺳﺎﺳﻴﺔ‪.‬‬
‫ﻋﻨﺪﻣﺎ ﻳﺘﻢ ﺫﻛﺮ ﻣﺼﻄﻠﺢ "ﺇﺟﺮﺍﺀﺍﺕ ﻣﻮﺛﻘﺔ" ﰲ ﺗﺘﻀﻤﻦ ﻫﺬﻩ ﺍﻟﻔﻘﺮﺓ ﺍﻹﺷﺎﺭﺓ ﺇﱄ ﺍﳌﻮﺍﻗﻒ ﺍﻟﱵ ﻓﻴﻬﺎ‬ ‫‪ 4.2.1‬ﻣﺘﻄﻠﺒﺎﺕ ﺍﻟﺘﻮﺛﻴﻖ‬
‫ﺇﻃﺎﺭ ﺍﳌﻌﻴﺎﺭ ﺍﻟﺪﻭﱄ ﻓﺈﻥ ﺫﻟﻚ ﻳﻌﲏ ﺃﻥ ﺍﻹﺟﺮﺍﺀﺍﺕ ﻭﺛﻴﻘﺔ ﻭﺍﺣﺪﺓ ﳝﻜﻦ ﺃﻥ ﲢﺘﻮﻱ ﻋﻠﻲ ﺃﻛﺜﺮ ﻣﻦ‬
‫ﺇﺟﺮﺍﺀ‪ .‬ﻭﺇﺟﺮﺍﺀﺍﺕ ﺍﻟﺘﻮﺛﻴﻖ ﳝﻜﻦ ﺃﻥ ﺗﻐﻄﻴﻬﺎ ﻭﺛﻴﻘﺔ‬ ‫ﳏﺪﺩﺓ ﻭﻣﻮﺛﻘﺔ ﻭﻣﻄﺒﻘﺔ ﻭﻳﺘﻢ ﺍﳊﻔﺎﻅ ﻋﻠﻴﻬﺎ‪.‬‬
‫ﻭﺍﺣﺪﺓ ﺃﻭ ﺃﻛﺜﺮ‪ .‬ﻫﻨﺎﻙ ﻣﺮﻭﻧﺔ ﺃﻛﱪ ﰲ ﺧﻠﻖ‬
‫ﺇﺟﺮﺍﺀﺍﺕ ﺍﻟﺘﻮﺛﻴﻖ‪.‬‬
‫ﺗﺘﻢ ﻟﻀﻤﺎﻥ ﺃﻥ ﺍﻟﻮﺛﺎﺋﻖ ﺫﺍﺕ ﺍﳌﺼﺎﺩﺭ ﺍﳋﺎﺭﺟﻴﺔ ﻳﺘﻢ ﺍﻵﻥ ﻣﻄﻠﻮﺏ ﻣﻦ ﺍﳌﻨﻈﻤﺔ ﲢﺪﻳﺪ ﻣﺪﻯ ﺍﻟﻮﺛﺎﺋﻖ‬ ‫‪ 4.2.3.f‬ﻣﺘﻄﻠﺒﺎﺕ ﺍﻟﺘﻮﺛﻴﻖ‬
‫ﺍﳋﺎﺭﺟﻴﺔ ﺍﻟﱵ ﺗﺘﻄﻠﺐ ﲢﻜﻢ ﺑﻐﺮﺽ ﺍﳊﻔﺎﻅ ﻋﻠﻲ‬ ‫ﲢﺪﻳﺪﻫﺎ ﻭﺍﻟﺘﺤﻜﻢ ﰲ ﺗﻮﺯﻳﻌﻬﺎ‪.‬‬
‫ﻧﻈﺎﻡ ﺍﻹﺩﺍﺭﺓ ﻭﺗﺸﻐﻴﻠﻪ‪.‬‬
‫ﺗﻘﻮﻡ ﺍﻹﺩﺍﺭﺓ ﺍﻟﻌﻠﻴﺎ ﺑﺘﻌﻴﲔ ﻋﺪﺩ ﻣﻦ ﺍﻹﺩﺍﺭﻳﲔ ﺍﳌﻌﻴﺎﺭ ﳛﺪﺩ ﺃﻥ ﻋﻀﻮ ﺍﻹﺩﺍﺭﺓ ﳚﺐ ﺃﻥ ﻳﻜﻮﻥ‬ ‫‪ 5.5.2‬ﳑﺜﻞ ﺍﻹﺩﺍﺭﺓ‬
‫ﻭﺍﻟﺬﻳﻦ‪ ،‬ﺑﺼﺮﻑ ﺍﻟﻨﻈﺮ ﻋﻦ ﻣﻬﺎﻣﻬﻢ ﺍﻷﺧﺮﻯ ﻋﻀﻮﺍ ﰲ ﻓﺮﻳﻖ ﺇﺩﺍﺭﺓ ﺍﳌﻨﻈﻤﺔ ﻭﻟﻴﺲ ﻋﻀﻮ ﺇﺩﺍﺭﺓ‬
‫ﻣﻦ ﺍﳋﺎﺭﺝ‪.‬‬ ‫ﺗﻜﻮﻥ ﻟﺪﻳﻬﻢ ﻣﺴﺌﻮﻟﻴﺔ ﻭﺳﻠﻄﺔ ﺗﺘﻀﻤﻦ‪...‬‬
‫ﺍﻟﻌﺎﻣﻠﲔ ﺍﻟﺬﻳﻦ ﻳﻘﻮﻣﻮﻥ ﺑﻌﻤﻞ ﻳﺆﺛﺮ ﻋﻠﻲ ﺟﻮﺩﺓ ﺍﻟﻜﻔﺎﺀﺓ ﻫﻲ ﻣﻦ ﺍﻷﻣﻮﺭ ﺍﻷﺳﺎﺳﻴﺔ ﻭﺍﺯﺩﺍﺩﺕ ﻗﻴﻤﺘﻬﺎ‬ ‫‪ 6.2.1‬ﺍﳌﻮﺍﺭﺩ ﺍﻟﺒﺸﺮﻳﺔ ‪ :‬ﻋﺎﻡ‬
‫ﺍﳌﻨﺘﺞ ﳚﺐ ﺃﻥ ﺗﺘﻮﺍﻓﺮ ﻟﺪﻳﻬﻢ ﻛﻔﺎﺀﺓ ﻋﻠﻲ ﺃﺳﺎﺱ ﰲ ﺍﳌﻌﻴﺎﺭ ﺍﳉﺪﻳﺪ ﻭﻫﻮ ﳛﺪﺩ ﻛﻔﺎﺀﺓ ﺍﻟﻌﺎﻣﻠﲔ ﺍﻟﱵ‬
‫ﺍﻟﺘﻌﻠﻴﻢ ﻭﺍﻟﺘﺪﺭﻳﺐ ﻭﺍﳌﻬﺎﺭﺍﺕ ﻭﺍﳋﱪﺓ ﺍﳌﻼﺋﻤﺔ ﺗﺆﺛﺮ ﻋﻠﻲ ﺗﻮﺍﻓﻖ ﺍﳌﻨﺘﺞ ﺑﺼﻮﺭﺓ ﻣﺒﺎﺷﺮﺓ ﺃﻭ ﻏﲑ‬
‫ﻣﺒﺎﺷﺮﺓ ﻣﻊ ﻣﻌﺎﻳﲑ ﺍﳉﻮﺩﺓ ﻭﺫﻟﻚ ﳚﺐ ﺃﻥ ﳜﻀﻊ‬ ‫ﻟﻄﺒﻴﻌﺔ ﺍﻟﻌﻤﻞ‪.‬‬
‫ﻟﺴﻴﻄﺮﺓ ﺍﳌﻨﻈﻤﺔ‪.‬‬

‫‪www.mbnoffice.com‬‬ ‫‪Page 1 of 3‬‬ ‫‪23, November 2008‬‬

 ‫‪MBN‬‬ ‫ﻣﻜﺘﺐ ﻣﺤﺴﻦ ﺑﻦ ﻧﺎﻳﻒ ﻟﻼﺳﺘﺸﺎرات اﻹدارﻳﺔ‬ ‫ﻣﺬﻛﺮﻩ ﺗﻮﺿﻴﺤﻴﺔ‬

‫‪ISO 9001 : 2008‬‬ ‫‪ISO 9001 : 2000‬‬ ‫ﺑﻨﺪ ﺍﳌﻮﺍﺻﻔﺔ‬

‫ﻣﻦ ﺑﲔ ﺃﻣﺜﻠﺔ ﺫﻟﻚ ﺍﻵﻥ ﳒﺪ ﻧﻈﻢ ﺍﳌﻌﻠﻮﻣﺎﺕ‬ ‫ﺍﳋﺪﻣﺎﺕ ﺍﳌﺴﺎﻋﺪﺓ ﻣﺜﻞ)ﺍﻟﻨﻘﻞ ﻭﺍﻻﺗﺼﺎﻻﺕ(‪.‬‬ ‫) ‪ 6.3 ( c‬ﺍﻟﺒﻨﻴﺔ ﺍﻟﺘﺤﺘﻴﺔ‬
‫ﻟﻀﻤﺎﻥ ﻭﺻﻮﻝ ﺍﳌﻨﺘﺞ‪ .‬ﻭﺍﳌﻌﻴﺎﺭ ﺍﳉﺪﻳﺪ ﺃﻛﺜﺮ‬
‫ﻭﺿﻮﺣﺎ ﻋﻦ ﻃﺮﻳﻖ ﲢﺪﻳﺪ ﺃﻥ ﺍﳌﻨﺘﺠﺎﺕ ﻳﺘﻢ‬
‫ﺇﻃﻼﻗﻬﺎ ﻟﻜﻲ ﺗﺼﻞ ﺇﱄ ﺍﳌﺴﺘﻬﻠﻚ‪ .‬ﻭﺍﳌﻨﻈﻤﺔ ﳚﺐ‬
‫ﺃﻥ ﲢﺘﻔﻆ ﺑﺴﺠﻼﺕ ﻋﻦ ﻣﻦ ﻫﻮ ﺍﳌﺴﺌﻮﻝ ﻋﻦ‬
‫ﺇﻃﻼﻕ ﺍﳌﻨﺘﺞ ﻛﻲ ﻳﺼﻞ ﻟﻠﻤﺴﺘﻬﻠﻚ‪.‬‬
‫ﺍﳌﻨﻈﻤﺔ ﺳﻮﻑ ﺗﻘﺮﺭ ﻭﺗﺪﻳﺮ ﺑﻴﺌﺔ ﺍﻟﻌﻤﻞ ﺍﻟﱵ ﺗﻜﻮﻥ ﺇﻥ ﺗﻌﺮﻳﻒ ﺑﻴﺌﺔ ﺍﻟﻌﻤﻞ ﺍﻵﻥ ﻫﻮ ﺃﻛﺜﺮ ﲢﺪﻳﺪﺍ ﻛﻲ‬ ‫‪6.4‬‬
‫ﻳﺘﻀﻤﻦ ﺍﻟﻌﻮﺍﻣﻞ ﺍﻟﺒﻴﺌﻴﺔ ﻭﺍﳌﺎﺩﻳﺔ ﻭﻋﻮﺍﻣﻞ ﺃﺧﺮﻯ‬ ‫ﺿﺮﻭﺭﻳﺔ ﻟﺘﺤﻘﻴﻖ ﺍﻟﺘﻮﺍﻓﻖ ﻣﻊ ﻣﺘﻄﻠﺒﺎﺕ ﺍﻹﻧﺘﺎﺝ‪.‬‬
‫ﻣﺜﻞ ﺍﳌﻨﺎﺥ ﻭﺍﻹﺿﺎﺀﺓ ﻭﺍﻟﺼﻮﺕ ﻭﺩﺭﺟﺔ ﺍﳊﺮﺍﺭﺓ‬
‫ﻟﻠﺘﺄﻛﺪ ﻣﻦ ﲢﻘﻖ ﺷﺮﻭﻁ ﺗﻮﺍﻓﻖ ﺍﳌﻨﺘﺞ ﻣﻊ ﺍﳌﻌﺎﻳﲑ‬
‫ﺍﳌﻘﺮﺭﺓ‪.‬‬
‫ﺍﳌﺘﻄﻠﺒﺎﺕ ﺍﻟﱵ ﳛﺪﺩﻫﺎ ﺍﳌﺴﺘﻬﻠﻚ ﻭﺗﺘﻀﻤﻦ ﺍﳌﻌﻴﺎﺭ ﺍﳉﺪﻳﺪ ﻳﻮﻓﺮ ﻭﺻﻔﺎ ﳌﺎﻫﻴﺔ ﻣﺎ ﺑﻌﺪ ﺍﻟﺘﻮﺻﻴﻞ‬ ‫‪ 7.2.1.a‬ﲢﺪﻳﺪ ﺍﳌﺘﻄﻠﺒﺎﺕ ﺫﺍﺕ‬
‫ﻣﺘﻄﻠﺒﺎﺕ ﺍﻟﺘﻮﺻﻴﻞ ﻭﻣﺘﻄﻠﺒﺎﺕ ﺃﻧﺸﻄﺔ ﻣﺎ ﺑﻌﺪ ﻭﺍﻟﱵ ﺗﺘﻀﻤﻦ ﺍﻻﻟﺘﺰﺍﻣﺎﺕ ﺍﻟﺘﻌﺎﻗﺪﻳﺔ ﻣﺜﻞ ﺧﺪﻣﺎﺕ‬ ‫ﺍﻟﻌﻼﻗﺔ ﺑﺎﳌﻨﺘﺞ‬
‫ﺍﻟﺼﻴﺎﻧﺔ ﻭﻗﻄﻊ ﺍﻟﻐﻴﺎﺭ ﻭﺗﻮﻓﲑ ﺍﻟﻀﻤﺎﻥ ﻭﺍﻟﺘﺨﻠﺺ‬ ‫ﺍﻟﺘﻮﺻﻴﻞ‪.‬‬
‫ﻣﻦ ﺍﻟﻨﻔﺎﻳﺎﺕ)ﺍﻟﺘﺪﻭﻳﺮ ﺃﻭ ﺍﻟﺮﻣﻲ(‪.‬‬
‫ﰎ ﺇﺿﺎﻓﺔ ﺑﻨﺪ ﺇﺭﺷﺎﺩﻱ ﺇﺿﺎﰲ ﻟﺘﻮﺳﻴﻊ ﺗﻌﺮﻳﻒ ﻫﺬﻩ‬ ‫ﺍﳌﻨﻈﻤﺔ ﺳﻮﻑ ﺗﺪﻳﺮ ﺍﻟﺘﻮﺍﺻﻞ ﻣﺎ ﺑﲔ ﺍﳉﻤﺎﻋﺎﺕ‬ ‫‪ 7.3.1‬ﲣﻄﻴﻂ ﺍﻟﺘﺼﻤﻴﻢ ﻭﺍﻟﺘﻄﻮﻳﺮ‬
‫ﺍﳌﺎﺩﺓ‪ .‬ﻭﺍﳌﻌﻴﺎﺭ ﻳﻘﻮﻝ ﻟﻠﻤﺴﺘﺨﺪﻣﲔ ﺃﻥ ﺍﻷﻧﺸﻄﺔ‬ ‫ﺍﳌﺨﺘﻠﻔﺔ ﺍﳌﺸﺘﺮﻛﺔ ﰲ ﺍﻟﺘﺼﻤﻴﻢ ﻭﺍﻟﺘﻄﻮﻳﺮ ﻟﻀﻤﺎﻥ‬
‫ﺍﻟﻮﺍﺭﺩﺓ ﰲ ﻫﺬﻩ ﺍﳌﺎﺩﺓ ﳝﻜﻦ ﺍﻟﻘﻴﺎﻡ ‪‬ﺎ ﻛﻨﺸﺎﻁ‬ ‫ﺍﻟﺘﻮﺍﺻﻞ ﺍﻟﻔﻌﺎﻝ ﻭﺍﻟﺘﻮﺯﻳﻊ ﺍﻟﻮﺍﺿﺢ ﻟﻠﻤﻬﺎﻡ ﻭﻳﺘﻢ‬
‫ﻭﺍﺣﺪ ﺃﻭ ﺑﺼﻮﺭﺓ ﻣﻨﻔﺼﻠﺔ ﺃﻳﻬﻤﺎ ﺃﻓﻀﻞ ﻟﺘﺤﻘﻴﻖ‬ ‫ﲢﺪﻳﺚ ﺧﻄﻂ ﺍﻹﻧﺘﺎﺝ ﲟﺎ ﻳﺘﻼﺋﻢ ﻣﻊ ﻣﺮﺍﺣﻞ ﺗﻘﺪﻡ‬
‫ﺷﺮﻭﻁ ﻣﻌﻴﺎﺭ ﺍﻹﻧﺘﺎﺝ‪.‬‬ ‫ﺍﻟﺘﺼﻤﻴﻢ ﻭﺍﻟﺘﻄﻮﻳﺮ‪.‬‬
‫ﺳﻮﻑ ﻳﺘﻢ ﺗﻘﺪﱘ ﻧﻮﺍﺗﺞ ﺍﻟﺘﺼﻤﻴﻢ ﻭﺍﻟﺘﻄﻮﻳﺮ ﰲ ﰎ ﺇﺿﺎﻓﺔ ﻭﺻﻒ ﺇﺿﺎﰲ ﻟﺘﺤﺪﻳﺪ ﻣﻌﲎ ﺗﻮﻓﲑ‬ ‫‪ 7.3.3‬ﳐﺮﺟﺎﺕ ﺍﻟﺘﺼﻤﻴﻢ‬
‫ﺷﻜﻞ ﳚﻌﻞ ﻣﻦ ﺍﳌﻤﻜﻦ ﺍﻟﺘﺄﻛﺪ ﻣﻨﻬﺎ ﻭﺳﻮﻑ ﻳﺘﻢ ﺍﳋﺪﻣﺔ ﻟﻜﻲ ﻳﺘﻀﻤﻦ ﺗﻔﺎﺻﻴﻞ ﺣﻮﻝ ﻛﻴﻔﻴﺔ ﺣﻔﻆ‬
‫ﺍﳌﻮﺍﻓﻘﺔ ﻋﻠﻴﻪ ﻗﺒﻞ ﺇﻃﻼﻗﻪ‪.‬ﻭﻧﺎﺗﺞ ﺍﻟﺘﺼﻤﻴﻢ ﻭﺍﻟﺘﻄﻮﻳﺮ ﺍﳌﻨﺘﺞ‪.‬‬
‫ﺳﻮﻑ‪:‬‬
‫) ﺃ ( ‪ ) ،‬ﺏ ( ‪ ) ،‬ﺝ ( ‪ ) ،‬ﺩ ( ‪....‬‬
‫ﻋﻨﺪ ﺍﺳﺘﺨﺪﺍﻡ ﺑﺮﺍﻣﺞ ﺍﳊﺎﺳﺐ ﰲ ﺍﳌﺮﺍﻗﺒﺔ ﻭﺍﻟﻘﻴﺎﺱ ﰎ ﺇﺿﺎﻓﺔ ﺗﻮﺟﻴﻪ ﺟﺪﻳﺪ ﻟﻜﻲ ﻳﻐﻄﻲ ﺍﻟﻘﺪﺭﺓ ﻋﻠﻲ‬ ‫‪ 7.6‬ﺿﺒﻂ ﺃﺟﻬﺰﺓ ﺍﳌﺮﺍﻗﺒﺔ‬
‫ﻓﺈﻧﻪ ﳚﺐ ﺍﻟﺘﺄﻛﺪ ﻣﻦ ﻗﺪﺭﺓ ﻫﺬﻩ ﺍﻟﱪﺍﻣﺞ ﻋﻠﻰ ﺍﻟﺮﻗﺎﺑﺔ ﺍﻟﺪﺍﺋﻤﺔ ﻋﻠﻲ ﻓﻌﺎﻟﻴﺔ ﺍﻟﱪﳎﻴﺎﺕ ﺍﳌﺴﺘﺨﺪﻣﺔ‬ ‫ﻭﺍﻟﻘﻴﺎﺱ‬
‫ﻭﲢﺪﻳﺪ ﻣﺪﻯ ﻣﻼﺀﻣﺘﻬﺎ ﻟﺘﺤﻘﻴﻖ ﺃﻫﺪﺍﻓﻬﺎ‪.‬‬ ‫ﺍﻟﻮﻓﺎﺀ ﺑﺎﻟﺘﻄﺒﻴﻖ ﺍﳌﻘﺼﻮﺩ ‪. .....‬‬
‫ﰎ ﺇﺿﺎﻓﺔ ﺇﺷﺎﺭﺓ ﺟﺪﻳﺪﺓ ﻟﺘﻔﺴﲑ ﺍﻟﻄﺮﻕ ﺍﳌﺨﺘﻠﻔﺔ‬ ‫ﻛﺄﺣﺪ ﻣﻘﺎﻳﻴﺲ ﺃﺩﺍﺀ ﻧﻈﺎﻡ ﺇﺩﺍﺭﺓ ﺍﳉﻮﺩﺓ ﻓﺈﻥ‬ ‫‪ 8.2.1‬ﺭﺿﺎ ﺍﻟﺰﺑﻮﻥ‬
‫ﺣﻮﻝ ﻗﻴﺎﺱ ﻭﻣﺮﺍﻗﺒﺔ ﺭﺿﺎﺀ ﺍﳌﺴﺘﻬﻠﻚ ﻣﻦ ﺧﻼﻝ‬ ‫ﺍﳌﻨﻈﻤﺔ ﺳﻮﻑ ﺗﺮﺍﻗﺐ ﺍﳌﻌﻠﻮﻣﺎﺕ ﺍﳌﺘﻌﻠﻘﺔ ﺑﺈﺩﺭﺍﻙ‬
‫ﲢﻠﻴﻞ ﺍﻟﺒﻴﺎﻧﺎﺕ ﻭﺍﻻﺳﺘﻘﺼﺎﺀ ﻭﺍﻟﻀﻤﺎﻥ ﻭﺗﻘﺎﺭﻳﺮ‬ ‫ﺍﳌﺴﺘﻬﻠﻚ ﺣﻮﻝ ﻣﺎ ﺇﺫﺍ ﻛﺎﻧﺖ ﺍﳌﻨﻈﻤﺔ ﻗﺪ ﺣﻘﻘﺖ‬
‫ﺍﳌﺘﻌﺎﻣﻠﲔ‪.‬‬ ‫ﻣﺘﻄﻠﺒﺎﺕ ﺍﳌﺴﺘﻬﻠﻚ ﻭﺇﻥ ﻃﺮﻕ ﺍﳊﺼﻮﻝ ﻋﻠﻲ‬
‫ﻭﺍﺳﺘﺨﺪﺍﻡ ﻫﺬﻩ ﺍﳌﻌﻠﻮﻣﺎﺕ ﺳﻮﻑ ﻳﺘﻢ ﲢﺪﻳﺪﻫﺎ‪.‬‬

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 ‫‪MBN‬‬ ‫ﻣﻜﺘﺐ ﻣﺤﺴﻦ ﺑﻦ ﻧﺎﻳﻒ ﻟﻼﺳﺘﺸﺎرات اﻹدارﻳﺔ‬ ‫ﻣﺬﻛﺮﻩ ﺗﻮﺿﻴﺤﻴﺔ‬

‫‪ISO 9001 : 2008‬‬ ‫‪ISO 9001 : 2000‬‬ ‫ﺑﻨﺪ ﺍﳌﻮﺍﺻﻔﺔ‬

‫ﺍﳌﻌﻴﺎﺭ ﺍﻟﻘﺪﱘ ﻻ ﻳﻘﻮﻝ ﺑﻀﺮﻭﺭﺓ ﻭﺟﻮﺩ ﺳﺠﻼﺕ ﺍﳌﻌﻴﺎﺭ ﳛﺪﺩ ﻣﺘﻄﻠﺒﺎﺕ ﺳﺠﻼﺕ ﺍﳌﺮﺍﺟﻌﺔ ﺍﻟﺪﺍﺧﻠﻴﺔ‬ ‫‪ 8.2.2‬ﺍﻟﺘﺪﻗﻴﻖ ﺍﻟﺪﺍﺧﻠﻲ‬
‫ﺍﻟﱵ ﳚﺐ ﺍﻻﺣﺘﻔﺎﻅ ‪‬ﺎ‪.‬‬ ‫ﻣﺮﺍﺟﻌﺔ ﺩﺍﺧﻠﻴﺔ‪.‬‬
‫ﺍﳌﻨﻈﻤﺔ ﺳﻮﻑ ﺗﻄﺒﻖ ﻃﺮﻕ ﻣﻼﺋﻤﺔ ﻟﻠﺮﻗﺎﺑﺔ ﻭﻛﻠﻤﺎ ﰎ ﺇﺿﺎﻓﺔ ﺇﺷﺎﺭﺓ ﺟﺪﻳﺪﺓ ﻟﺘﻮﺿﻴﺢ ﻣﻌﲎ" ﺍﻟﻄﺮﻕ‬ ‫‪ 8.2.3‬ﻣﺮﺍﻗﺒﺔ ﻭﻗﻴﺎﺱ ﺍﻟﻌﻤﻠﻴﺎﺕ‬
‫ﺃﻣﻜﻦ ﻟﻘﻴﺎﺱ ﻋﻤﻠﻴﺎﺕ ﻧﻈﺎﻡ ﺇﺩﺍﺭﺓ ﺍﳉﻮﺩﺓ ﻭﺗﻠﻚ ﺍﳌﻼﺋﻤﺔ" ﻟﺘﺤﺪﻳﺪ ﺃﻥ ﺍﳌﻨﻈﻤﺔ ﳚﺐ ﺃﻥ ﺗﻀﻊ ﰲ‬
‫ﺍﻟﻄﺮﻕ ﺳﻮﻑ ﺗﻮﺿﺢ ﻗﺪﺭﺓ ﺍﻟﻌﻤﻠﻴﺎﺕ ﻋﻠﻲ ﲢﻘﻴﻖ ﺍﻋﺘﺒﺎﺭﻫﺎ ﳕﻂ ﻭﻣﺪﻯ ﺍﻟﺮﻗﺎﺑﺔ ﻭﺍﻟﻘﻴﺎﺱ ﻟﻜﻞ ﻋﻤﻠﻴﺔ‬
‫ﺍﻟﻨﺘﺎﺋﺞ ﺍﳌﺨﻄﻂ ﳍﺎ‪ .‬ﻭﻋﻨﺪﻣﺎ ﻻ ﻳﺘﺤﻘﻖ ﺍﻟﻨﺘﺎﺋﺞ ﻟﺘﺤﺪﻳﺪ ﺃﺛﺮﻫﺎ ﻋﻠﻲ ﻣﺪﻯ ﺗﻮﺍﻓﻖ ﺍﳌﻨﺘﺞ ﻭﻣﺪﻯ‬
‫ﺍﳌﺨﻄﻂ ﳍﺎ ﺳﻮﻑ ﻳﺘﻢ ﺍﻟﺘﺼﺤﻴﺢ ﻭﺍﲣﺎﺫ ﺇﺟﺮﺍﺀﺍﺕ ﻓﻌﺎﻟﻴﺘﻬﺎ ﰲ ﺇﻃﺎﺭ ‪.QMS‬‬
‫ﺗﺼﺤﻴﺤﻴﺔ ﻋﻨﺪﻣﺎ ﺗﺪﻋﻮ ﺍﳊﺎﺟﺔ ﻟﺬﻟﻚ ﻟﻀﻤﺎﻥ‬
‫ﺍﻟﺘﻮﺍﻓﻖ ﻣﻊ ﻣﻌﺎﻳﲑ ﺍﳌﻨﺘﺞ‪.‬‬
‫ﺍﳌﻌﻴﺎﺭ ﺃﺻﺒﺢ ﺃﻛﺜﺮ ﻭﺿﻮﺣﺎ ﰲ ﲢﺪﻳﺪ ﺃﻥ ﺍﳌﻨﺘﺠﺎﺕ‬ ‫ﻟﻦ ﻳﺘﻢ ﺇﻃﻼﻕ ﺍﳌﻨﺘﺞ ﻭﻛﺬﻟﻚ ﺗﻮﺻﻴﻞ ﺍﳋﺪﻣﺔ ﺣﱴ‬ ‫‪ 8.2.4‬ﻣﺮﺍﻗﺒﺔ ﻭﻗﻴﺎﺱ ﺍﳌﻨﺘﺞ‬
‫ﻳﺘﻢ ﺇﻃﻼﻗﻬﺎ ﻟﻠﺘﻮﺻﻴﻞ ﻟﻠﻤﺴﺘﻬﻠﻚ ﻭﺍﳌﻨﻈﻤﺔ ﳚﺐ‬ ‫ﻳﺘﻢ ﺍﻟﺘﺄﻛﺪ ﻣﻦ ﺍﻻﻛﺘﻤﺎﻝ ﺍﳌﺮﺿﻲ ﻟﻠﺘﺮﺗﻴﺒﺎﺕ‬
‫ﺃﻥ ﲢﺘﻔﻆ ﺑﺴﺠﻼﺕ ﻋﻦ ﻣﻦ ﻫﻮ ﺍﳌﺴﺌﻮﻝ ﻋﻦ‬ ‫ﺍﳌﺨﻄﻂ ﳍﺎ)ﺍﻧﻈﺮ ‪ ( 7.1‬ﻭﳚﺐ ﺃﻥ ﻳﺘﻢ ﺍﳌﻮﺍﻓﻘﺔ‬
‫ﺇﻃﻼﻕ ﺍﳌﻨﺘﺞ‪.‬‬ ‫ﻋﻠﻴﻬﺎ ﻣﻦ ﺍﻟﺴﻠﻄﺎﺕ ﺍﳌﺨﺘﺼﺔ ﻭﻛﺬﻟﻚ ﻣﻦ‬
‫ﺍﳌﺴﺘﻬﻠﻚ ﻛﻠﻤﺎ ﺃﻣﻜﻦ ﺫﻟﻚ‪.‬‬
‫‪END‬‬

‫ﰎ ﺗﺮﲨﺔ ﻣﻠﺨﺺ ﺍﻟﺘﻌﺪﻳﻼﺕ ﰲ ﺍﳌﻮﺍﺻﻔﺔ ﺍﻟﺪﻭﻟﻴﺔ ‪ ISO9001:2008‬ﲟﻜﺘﺐ ﳏﺴﻦ ﺑﻦ ﻧﺎﻳﻒ ﻟﻼﺳﺘﺸﺎﺭﺍﺕ ﺍﻹﺩﺍﺭﻳﺔ‬
‫ﻋﻨﺪ ﺍﻟﺮﻏﺒﺔ ﰲ ‪:‬‬
‫• ﻣﺰﻳﺪ ﻣﻦ ﺍﳌﻌﻠﻮﻣﺎﺕ ﺃﻭ ﺍﻻﺳﺘﻔﺴﺎﺭ ﺑﺎﻟﻠﻐﺔ ﺍﻟﻌﺮﺑﻴﺔ ﻋﻦ ﳏﺘﻮﻯ ﻫﺬﻩ ﺍﻟﻮﺛﻴﻘﺔ‬
‫‪PDF‬‬ ‫• ﺍﳊﺼﻮﻝ ﻋﻠﻰ ﺍﳌﻮﺍﺻﻔﺔ ﺍﻟﺪﻭﻟﻴﺔ ‪ ISO9001:2008‬ﻭﺭﻗﻴﺎﹰ ﺃﻭ ﺑﺼﻴﻐﺔ‬
‫‪ISO 9001 : 2008‬‬ ‫• ﺗﺄﻫﻴﻞ ﻣﻨﻈﻤﺘﻜﻢ ﻟﻠﺤﺼﻮﻝ ﻋﻠﻰ ﺷﻬﺎﺩﺓ ﻧﻈﺎﻡ ﺇﺩﺍﺭﺓ ﺍﳉﻮﺩﺓ‬
‫‪ISO 22000 : 2005‬‬ ‫• ﺗﺄﻫﻴﻞ ﻣﻨﻈﻤﺘﻜﻢ ﻟﻠﺤﺼﻮﻝ ﻋﻠﻰ ﺷﻬﺎﺩﺓ ﻧﻈﺎﻡ ﺇﺩﺍﺭﺓ ﺳﻼﻣﺔ ﺍﻷﻏﺬﻳﺔ‬
‫‪ISO/IEC 17025‬‬ ‫• ﺗﺄﻫﻴﻞ ﻣﻨﻈﻤﺘﻜﻢ ﻟﻠﺤﺼﻮﻝ ﻋﻠﻰ ﺷﻬﺎﺩﺓ ﻧﻈﺎﻡ ﺇﺩﺍﺭﺓ ﺍﳌﺨﺘﱪﺍﺕ‬
‫‪ISO 14001 : 2004‬‬ ‫• ﺗﺄﻫﻴﻞ ﻣﻨﻈﻤﺘﻜﻢ ﻟﻠﺤﺼﻮﻝ ﻋﻠﻰ ﺷﻬﺎﺩﺓ ﻧﻈﺎﻡ ﺇﺩﺍﺭﺓ ﺍﻟﺒﻴﺌﺔ‬
‫• ﻋﻘﺪ ﺑﺮﺍﻣﺞ ﺗﺪﺭﻳﺒﻴﺔ ﻷﻧﻈﻤﺔ ﺍﳉﻮﺩﺓ ﻭﺍﻟﺘﺪﻗﻴﻖ ﺍﻟﺪﺍﺧﻠﻲ‬
‫• ﺍﻻﺳﺘﻔﺴﺎﺭ ﻋﻦ ﺃﻧﻈﻤﺔ ﺍﳉﻮﺩﺓ ﻭﺁﻟﻴﺔ ﺗﻄﺒﻴﻖ ﺍﻟﻨﻈﺎﻡ‬
‫ﻳﺘﻢ ﺍﻟﺘﻮﺍﺻﻞ ﻋﻦ ﻃﺮﻳﻖ ‪:‬‬

‫@‬ ‫‪6‬‬ ‫‪È‬‬ ‫(‬ ‫"‬

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