Control-panel messages

Control-panel message 10.32.00 UNAUTHORIZED SUPPLY Unauthorized supply in use alternates with For help press Description A new, non-HP supply has been installed. This message appears until an HP supply . is installed or you press Recommended action If you believe that you purchased an HP supply, go to www.hp.com/go/ anticounterfeit. Service or repairs that are required as a result of using non-HP supplies are not covered under HP warranty. . The first To continue printing, press pending print job will be cancelled. 10.92.YY CARTRIDGES NOT ENGAGED The print cartridges are not engaged correctly. YY Description: 00 Black 01 Cyan 02 Magenta 03 Yellow Make sure that connectors J302, J303, J304, and J305 on the memorycontroller PCA are seated correctly. Also make sure that connector J1020 on the DC controller is seated correctly. Replace the memory-controller PCA if it is damaged. Check the gears on the print-cartridge drive motors. Replace defective motors. Replace the DC controller. Remove all the print cartridges and check for orange shipping locks at each end of each cartridge. Remove any that remain. Reinstall the print cartridges. Open the front door. Remove the print cartridges, and then reinstall them. Close the front door. Turn the printer off and then on. Clean the memory controller PCB contacts to the memory tag if they are dirty. Replace the memory controller PCB if necessary. Replace the DC controller PCB if necessary. Open and then close the front door. If the message persists, make sure all the print cartridges are seated correctly. Clean the contacts on the memorycontroller PCA.

10.94.YY REMOVE SHIPPING LOCKS FROM ALL CARTRIDGES At least one print cartridge has a shipping lock attached. 1.

2. 10.XX.YY SUPPLY MEMORY ERROR For help press The printer cannot read or write to at least one print cartridge memory tag, or at least one memory tag is missing. XX Description: 3. 00 e-label memory error 4. YY Description: 5. 00 Black 01 Cyan 6. 02 Magenta 03 Yellow 7. 1. 2.

11.XX INTERNAL CLOCK ERROR

The printer's internal clock is not working correctly. Printing can continue, but you are

Set the correct date and time.

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Chapter 6

Troubleshooting

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